1222 comments found.
Hi
I would like to know, if I purchased the theme, how can a label be on the home page with every product? I need to add the following:
1- the price of the item according to the minimum quantity to allow the user to
purchase the item.
2- if there is a sample available or not for this item (label shows that only.)
and ofcourse I can add that label on every product.
3- label for the user to know if he can purchase this product and put his own
bran name or not (custom brand name)
Hello,
Thank you for being interested in our theme. 1. This is available in our theme. 2-3-4. 3 these lablel need customization.
Thank you!
Hello, Emarket We are facing an error in our website after the recent update whenever we are activating Sw Woocommerce Plugin the website Product price are showing in $ but if I am deactivating it is shows in ₹ INR Which is my Default currency. Is there any setting to change from $ to ₹? Please answer Us
Hello,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developer will help you there.
Please note that our team will respond within 24 hours excepting for weekend. To save time, don’t forget to give us purchase code and full of website information to check your issues faster.
Thank you!
Hey, how can i delete the sample products that came with tthe theme?
Hello
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ , even speed of your website because it is related to many things like your server… Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
I sent you email few days about the bug on the theme and refused to respond to me i think should submit a refund request since there is no item support
Hello,
I checked in ticket system and see that the last message was sent by our team. Could you please check again your ticket?
Thank you!
replied
But what is the purpose of “Product tittle length”
Hello,
Its purpose is to make all title have the same length >> The display will be more beautiful.
Thank you!
But it never worked, I have tried several to use but don’t any results
Hello,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developer will help you there.
Please note that our team will respond within 24 hours excepting for weekend. To save time, don’t forget to give us purchase code and full of website information to check your issues faster.
Thank you!
But the tickets are there dated 2022-11-10,Ticket No.13387
Hello.
Your ticket ID was sent to support team!
Thank you!
ok
Everything On the theme seems to be working great. Except for the sales item countdown timer. On my site it doesn’t show. it shows the product and the picture and hurry up offers end but no bar or numbers.
Hello,
Thank you for using our theme. For any technical issues, please submit ticket via this link: support.wpthemego.com . Our team will help you there.
Thank you!
All the changes i make do not reflect on the live websites on mobile devices
Hello,
It may be cache. You can submit ticket via this link https://support.wpthemego.com/ and give all info of your website for our team to check again.
Thank you!
Sorry to disturb, i got it fixed
Hello,
No problem!
Thank you!
hello after importing the wordpress theme on my server the menus are not displayed can help me please thank you
Hello,
After importing our demo data to your site, The ID of menus is changed. So, you can follow this video guide to do some configurations : https://www.youtube.com/watch?v=rEUCdpDsgXY
After following, if your problem is still happen, please create a new ticket on our help center. Our supporter will check and help you there.
Best regards
how to tranlate to pt-br? thanks in advance
Hello,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our dev will check and help you there.
Thank you!
My header and footer look different on different pages:( i want my entire site to have the same header and footer style as my homepage on desktop mode, my ticket ID 12902
Hello,
We will check and reply your ticket via support system. Please follow your ticket.
Thank you!
Morning. Kindly respond to my ticket ID: #13074. Thanks
Dear sir,
Our supporter replied to your ticket. Please follow it and give us new feedback there.
Best regards
@Magentech Thank you. You have a great theme on demo (https://demo.wpthemego.com/themes/sw_emarket/layout2/). However I have a major complaint that’s time consuming – importing demo data. Why should we create a support ticket just to get guidance on how to import the data?! Can’t you have a confluence on you site (on how to solve this issue when faced).Over 90 comments in regards to this issue, is enough to let you know that this a huge challenge. I have been trying to import demo data since Saturday (today is Thursday), such a disappointment cause this is seriously affecting my target dates on project completion. Kindly assist. If not, can the money be refunded or do you guys have another theme that’s working.
Hello,
We got your comment and sent to development team.
Thank you!
@Magentech Evening. Kindly respond to my ticket ID: #13074. Thanks
Hello,
We still follow your ticket.
Thank you!
@Magentech thanks for your support
I want to buy the website, but I need a mobile only version
Dir sir,
With this requirement, please submit a custom work ticket via this link https://support.wpthemego.com/. Our developer will consider and give you a detailed feedback there.
Best regards
After update theme to the latest version, my site having issues. Original Header and Footer style working only on home page due to some CSS files not loading/missing. Can you please help to fix these?
Dear sir,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Whenever i try to update the theme the site just breaks down
Dear sir,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
There’s already more than 2 tickets from 16th September 2022 but you want to respond to promptly
Hello,
Can you give me your ticket ID?
Thank you!
Ticket: #12955,Ticket: #12951
Hello,
We still follow your ticket.
Thank you!
i have deactivated your theme for a while
Hello,
We respect every your action. However, if you need any help more, feel free to contact us.
Thank you!
your demo import quality super bad, than other theme providers here, its always need help to for get demo import which is not good.
Dear sir,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
My initial domain has been no longer register i installed it new domain and its not supporting by support team
Hello,
It means that you refused our support team?
Thank you!
Yes when I have purchased it domain name was different – and due to my parents covid i was out of work just after buy the theme, now that domain no longer register or will not be register anymore – so i asked help my new domain name – but they refused to provide support, and demo import is not fault, its not working or importing its not my fault, here is my ticket id #12993
Hello,
Okay, we will view again your ticket!
Thank you!
Theme has failed to install
Dear sir,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
But when do you ever reply to our tickets?
Hello,
Our responding time is within 24 hours excepting for weekend.
Thank you!
Hi I am unable to update the theme to latest version. I am getting this message “The package could not be installed. The theme is missing the style.css stylesheet.” Please help
Hello,
After your comment, we have checked again our package and it is working normally: https://www.loom.com/share/9e0687f661994e4493e525cbb1a9d10e . To update the theme, you can refer this guide https://wpthemego.com/document/how-to-update-wordpress-theme-for-your-site/ or https://wpthemego.com/how-to-auto-update-themes-plugins/ . It seems that you are using full package, please unzip => package => get sw_emarket_theme_vx.x.x.zip to update .
And if you are still no luck, feel free to contact our support system: https://support.wpthemego.com/ .
Thank you!
Hello, i have a problem, the mobile layout keep showing on desktop so how to fix that? my Ticket ID: #12902
Hello,
Please follow your ticket!
Thank you!
hi i was writing from 3-9-2022 till 6-9-2022 to support and opened ticket too just to activate Elementor Pro but no body is going to attend the thread. very slow support response.
Hello,
You submitted ticket on our National Holiday. So you may get late on replying. I’m sure you will get reply today!
Thank you!
Hi, on 29.August I opened ticket about some things got distorted after theme updates. And someone was on this, but finally on wednesday website is now broken in many ways, more than it was before you worked on this. Page width is changed, header width is not fixed , icons are gone and you changed default Wordpress language so our translations are gone. So from wednesday page is looking bad. This is live webshop It can not stay this way for days. I need this to be fixed today.
Dear sir,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
Like I wrote, I opened ticket, but now almost a week my site is broken more than it was before I opened ticket. That is what I am saying. I really need you to fix this faster. Thanks
Hello,
Can you give me your ticket ID to review again?
Thank you!
12825
Ticket number: 12825
Hello,
Please check again! Your issue has been solved!
Thank you!
I just checked and original problem is still there after 10 days I opened ticket. Width of header on main page in still not lined with other parts of website.
Hello,
Our dev will fix soon!
Thank you!
My ticket is still not resolved. No one replied for 6 days now !
Hello,
Sorry for being late. We need more time to check your issues. Anyway, we have already replied you!
Thank you!
Hi. After another theme update again main page is distorted, again problem with width. Reopened ticket on 23rd october and still noone replied. We can not have distorted main page this long. Please have someone on this ticket to resolve this issue.
Hello,
Can you give me your ticket ID?
Thank you!
Hello.
It is impossible for us to import Templates. When we try each time to import templates, we are faced with an error “Error: error (503)” as you can see in the following screenshot: https://imgur.com/a/U46et2C .
And when we enable debug mode in the “wp-config.php” file, we get the Server unavailable error: https://imgur.com/a/aC922FX .
Why is that ???
Or how to solve this problem there ???
Thank you for answering us because it prevents us from moving forward.
Dear sir,
For any technical issues, please submit ticket via this link: https://support.wpthemego.com/ . Our developers will help you there.
Please note that our responding time is within 24 hours excepting for weekend, don’t forget to give us purchase code and your website information via ticket to save your time.
Thank you!
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