216 comments found.
I’m having the same issue as Schlecks, who posted 2 days ago. I renewed my support, yet I was unable to create a ticket at https://support.themewinter.com/support-center. Review the issue below.
Hi there, I am having issues with your Theme. I updated WordPress and ran into issues with my Homepage (Half the stuff was missing) I deactivated plugins and saw that your “Instive Essentials” Plugin is the problem. I updated the template. Version 1.2.0. Please can you help me?
Thank you!
Hi Jamichael,
What type of problem are you facing at the time of opening the ticket? We have not found any such problem on our side.
If you have the same problem then I could give you directions according to his solution. But Schlecks still did not open the ticket.
But we can’t say anything until we check the issue with your site. Please try again to open the ticket. Because it is not possible to find the problem until the site is checked. Hope you can undertsand.
Regards
Hi there, I am having issues with your Theme. I updated WordPress and ran into issues with my Homepage (Half the stuff was missing) I deactivated plugins and saw that your “Instive Essentials” Plugin is the problem. I updated the template. Version 1.2.0. Please can you help me? Website link: https://www.saintandrewsbrokers.co.za
Thank you!
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
Regards.
Sorry its not opening.
and When I fill the popup contact section, the texts appear white and I could not fix it in any way. https://www.hizliresim.com/2x5862u
Hi ayktokt,
Question 1. To change the breadcrumb home text you need to translate the text. You can use any translate plugin for this.
Question 2. You can edit the popup from by using Elementor see the screenshot https://prnt.sc/gIUPgZpF3KJM and change the color using Elementor.
For further assistance please open support ticket here with the site URL and admin access https://support.themewinter.com/support-center/
Regards
How come with the header six template, It is visible on the home page but when active on any other page the header is completely invisible until I start scrolling down the page? It’s only visible as a sticky menu.
Hi,
Please, open a support ticket here with site URL and temporary admin access: https://support.themewinter.com/support-center/
Our support team will check and guide the issue.
Regards
this is really amazing theme . just love this. i just want to use this on my site https://affordableinsurancenow.com/.
Hi jonallay3,
Sure, it’s a very nice theme for insurance management. If you like its demo and think it is compatible with your requirements then you can buy it without hesitation. Our support team is always ready to give you support instantly.
Regards
How Can I change the footer in the main page because I went to the saved templates, I changed the template that says footer but still not working
I dont know where is My templates in Element Kit because saved templates is in the section templates but not in element kit and the element kit footer and header is empty
Please, open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check and guide the issue.
Hi, I have pre-purchase question: it´s possible create a layout like this: https://snipboard.io/Y49Syw.jpg The idea is that each product (we want to sell the services online) is a tab, and the variations of each product show in columns, like the clasic table price.
thanks!!!!
Hi Pablo,
There is no feature available as you want. You can check all of our demos.
Regards
Hello how to change Search background and color ?
I found for the background color. I need for changing search text and search text color
Hi Chamsoo, You can change search text and search text color.
Please open support ticket here with site URL and admin access. https://support.themewinter.com/support-center/ Or you can send us email here: help.themewinter@gmail.com
Our Support engineer will help you to change the text color.
Regards
Can you edit with elementor any of the insurance service? Because I cant
Which version of Elementor are you using. It will be help if you provide your server configuration also.
Hello erick_sand
To edit with Elementor the insurance services please enable the Service post type on Elementor -> Settings. Check the screenshot: https://prnt.sc/OdDXNrFcxTAH
Regards
Hello, I can’t add ElementsKit to my interior pages. Could you help me? Thanks
Hello emavista
We noticed that you already open a support ticket on our support forum and also our support staff replied to you. Please write your all queries on our support forum.
Regards
The right theme we were looking for our site Holloway Benefits, a client driven, veteran owned employee benefits agency servicing Dallas.
Hello SmithDavid16
You can use our theme if you want to build an insurance agency-type site. We visited the site link that you provided. You can use our theme to build your site like this.
Regards
I’m having a similar issue to the others where if I try and edit a page with Elementor, it will cause a critical error on the page. I don’t have access to support since it has expired. Are there solutions to this yet? All my plugins are updated.
Hello blossomdigitalmarketing
Please make sure that you are using the latest version of our theme. Because we couldn’t find this type of issue on our latest version. If you used the latest version theme and this issue still exists please enable the debug log and give us a screenshot of the error that you find on the debug log.See the screenshots: https://prnt.sc/IWl1dXN1wNGJ We will provide the solution base on the debug log error result.
Regards
Here are the errors I got: https://prnt.sc/szox5Ve0jg3p, and https://prnt.sc/5SI7GmZ-FlEt
Hi blossomdigitalmarketing,
Please open support ticket here with site URL and admin access. https://support.themewinter.com/support-center/Or you can send us email here: help.themewinter@gmail.com
Our Support engineer will check your site.
Regards
Sounds good, thank you!
no answer for the ticker Ticket
26890 please
Sorry to know. Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
your theme is very nice, will it fit on my site? https://isbul.gen.tr/
Hi, Theme working fine. But now when i updated it – it is not letting me update the ‘Elements KIT’ templates. Also not the website Pages as well. It shows me this error whenever i try to edit templates.
’’ There has been a critical error on this website. Please check your site admin email inbox for instructions. Learn more about troubleshooting WordPress. ’’
Also there is NO instructions email received on admin email, regarding the issue after this error.
my domain is https://insuranceonclick.ae/
please response back ASAP, so that i can share ‘System Status’ with you, for troubleshoot recommendation.
Hello adilriaz91,
This type of issue can happen for various reasons, to provide a proper solution we need to check the error message.
Please open a support ticket here with the site URL and temporary admin access: https://support.themewinter.com/support-center/
Our support agents are ready to help you. Regards
Hi, i uploaded theme successfully but its not loading on elementor. showing preloading screen.i already spoke to hosting company they said contact to the theme author.please assist.
Sorry to know. The issue is most common for low server configuration. Here is the popular fix from Elementor : https://elementor.com/help/elementor-widget-panel-not-loading/
Hope it will solve issue. Please, let us know the update after follow the doc. Here is our support desk for more help : https://support.themewinter.com/support-center/
Regards.
Hello mate, what is happening with your theme? We can’t update and critical errors happens? With slider revolution in this case, but if i update the theme and unyson extensions will get worst..
Please, provide a short video link of your issue so that we can understand.
Here is our support desk : https://support.themewinter.com/support-center/
Regards.
I already send the email for help.themewinter@gmail.com
One of our support team member will reply you within short time. Regards.
We are having a similar issue related to Elementor plugin. Updating the plugin is causing some parts of the site pages to be messed up. We updated the theme to the latest version as per the document shared about a week ago in the comments here. Our support for the theme has expired and would prefer not to renew it.
Hello strawsusa,
We are sorry to hear that you are having issue with the update. We recommend you renew the theme support for priority support but if you really don’t want to renew then please send us an email at help.themewinter@gmail.com our support team will contact you as soon as possible.
Regards
I sent an email at this email address. Please let me know what additional information I can provide to help resolve this.
Can someone please respond?
Please check the mail. Our support team already replied to you. Regards
Thanks. i responded with temp access to the backend.
Can someone please respond? We need this to be addressed as soon as possible.
Hello strawsusa, Our support staff is checking your message. Please allow us a few moments, we will get back to you soon.
Regards
Thanks. We have updated all the other plugins except for the Elementor and the Themify Updater plugin, and there is a full backup of the site in the Updraft plugin of the site. Please let me know if you need anything else from us.
Hello strawsusa,
We have replied to your email. Please check your email.
Regards
Thanks for applying the updates. Much appreciated :o)
Hello, my client asks me about an error that he saw on his website, when I checked that he was requesting an update, I installed the theme update, but now it does not work and some parts have disappeared from the frontpage.
Now my question, when these situations arise after an update from you, why does the client have to pay for his support when it is not the client’s fault? ...
You guys want to charge $27.13 for a ONE day support, this is atrocious!!!
Explain to me as if I were a 4 year old, and all your current and potential future clients
Make sure all plugins are up to date. Specifically Elementor plugin.
Let me know the results.
All plugins are up to date, and we did the proper steps to update theme and this happens, also now we check elementor wont work on the theme only in hello theme, take in mind we have also elementor PRO installed
Sorry I need to confirm again. Did you check the documentation : https://demo.themewinter.com/wp/docs/instive/#codestar-migration
Presently, we discontinued the compatibility of the Unyson and now we are using Codestar Framework for theme option.
You have to follow every steps to continue with Instive Theme.
Note : Make sure you have backup of your full site before this update.
After update theme to follow the doc, if issue still remain please mail here : help.themewinter@gmail.com with temporary admin access.
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST.
Hi we send the email so you can check what’s happening if you try to edit…
Hello iamartbc,
We have got your email. Our support agent is checking the issue. We will let you know the update soon.
Regards
Hello iamartbc,
We have checked your site and found out that a third-party plugin was conflicting with the Elementor plugin. That’s why some sections were not loading properly. Please, remind that we are not responsible for any 3rd party plugin conflicting issue. Please deactivate and delete all the unused plugins from your site for smooth operation.
Our agent has sent the update to your email as well. If you have further queries, talk with our agent over email.
Regards
This is an AMAZING attention a Fully A+ to support
Thank you very much for your rating. Really Appreciated
Sorry, but the problem isn’t solve with an template update. You use Elements KIt Lite in this Version. And if i activate elements kit lite. iTs broken.
Sorry there is no problem with the theme now. 1570+ users are using this theme. Check comments section after the update. Make sure all the plugins and themes are up to date. For further assistance please open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
It will be easy to monitor the support request.
Regards.
Hi any update about the issue.
