1617 comments found.
Hello, is it possible to have a previous version, like before v6 available?
Hi,
Thank you for purchasing.
All previous version features should be available on the latest version as well. Could you please provide more detailed explanation about the issue you had so I can check it for you please. Thank you.
i dont understand why i cant install woocommerce plugin in my web after buying theme “Grand Restaurant” i sent mail to <market@help.envato.com> from yesterday, so far dont receive replying??? Why????
Hi,
Thank you for purchasing.
It seems like your server couldn’t complete downloading plugin files which is server related issue.
You can try to download the plugin file from https://wordpress.org/plugins/woocommerce/ then upload it through WordPress Dashboard > Plugins to see if it’s working. Thank you.
i still cant istall after doing that you said
Please contact your webhosting provider and ask them to check your server space availability. This is not theme related issue as WooCommerce is general WordPress plugin and it’s not theme specific plugin.
This issue is related to your server issue. Thank you.
Hi there, been using this theme for the past year. Updating plugins and the site to ensure everything it up to date, elementor causing the whole site to have a critical error, has there been an update to support this or working with elementor?
Hi,
Thank you for purchasing.
We are very sure that our theme works fine with the latest version of WordPress so we are very sure that the issue you had isn’t related to the theme.
Anther thing you could try, please update to the latest version of theme and all required plugins. It will fixes this issue. Here is instruction about how to update theme
https://docs.themegoods.com/docs/grand-restaurant/getting-started/how-to-update-the-theme/Sorry, think there is some confusion. It is related to the elementor plugin, this causes the whole site a critical error when updating the plugin.
Any update on this?
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Just wanting to know if the latest theme supports the latest elementor app? as it caused whole site to crash when I updated the app.
Yes our theme support the latest version of Elementor. We are very sure about that.
Dear team,
I am working on the website of a new customer of mine which was built with your theme “Grand Restaurant”. The theme hasn’t been updated for years and has the version 3.3.1. So updating Wordpress now breaks the Layout of the old theme.
My question is: Is the new version of your theme compatible with the old version of the theme? As I think you are now working with elementor? Can I upgrade the theme and things will still work?
Thank you.
Michael
Please login with your purchased account so we can continue providing support for you. Thank you.
Hello,
I can’t as I did not order your theme. An old agency of my customer bought the theme. So could you please answer my question here? As I have to know if upgrading works, before I will buy the actual version for my customer.
Thank you, Michael
Yes the update should solve the issue. As you are using very old version of theme.
Once you purchase the theme. You can download the latest version from Your Account > Downloads.
Hi there we are very interested in your Grand theme but had some detailed pre-sale questions
1.Does this theme use visual composer or elementor 2.We would also want to use auto play video backgrounds on some inner pages eg cooking classes is this possible 3.Does it come with slider revolution for the homepage as we would want different transitions? 4. Does the theme come with the demo content, images and layout? 5. For orders is it woocommerce for people to make orders for food and is there a separate plugin for reservations?
Hi,
Thank you for your interest.
1. We are using Elemnetor as our main page builder.
2. Yes you can add auto play video background to Elemnetor section.
3. Yes our theme is included Revolution Slider plugin.
4. Yes you can import demo contents from theme options.
5. Yes you can use WooCommerce for food ordering and it’s built-in reservation form which will send an email notification to you.
Hi thanks very much just to double-check the opacity and colour of the reservation pop-up form can be changed right? eg if there is a colour clash on a page I don’t want it to wash out.
Also on the menu is it possible to make items on the menu hyperlinked clickable to the woo-commerce shop for orders?
1. Yes we can help you change that part when you purchased. Thank you.
2. Yes you can do that using WordPress custom menu options.
Hi , I have using your theme for my website , and i update everything but still i get an error in mobile please see : https://prnt.sc/tMNBFE4NcUPg
please help me for the same ASAP
Hi,
Thank you for purchasing.
Could you please provide WordPress account using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
Hey guys, is there any option to add html code (especially an icon) into to menu excerpt?
Would be awesome if possible! Thx in advance!
Hi,
Thank you for purchasing.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. Thank you.
Please consider adding more single post templates. Single post template design is very limited. Thats only feature that this theme is lacking.
Hi,
Thank you for your feedback. We will it to the future theme updates. Thank you.
Hi! Congrats for this amazing theme. Talking about the way of showing the currency: I’m looking for the option of show the prices with or without decimals at the same time. For example, I have prices like 6 € and 6,5 € and if decimals are shown they look like 6,0 € and 6,5 €. I would like to be shown like this: 6 € and 6,5 €. Is this possible? Thanks!
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, I have several issues about the reservation form and tried to send a ticket twice, but it didn’t work. -When choosing the number of guests, the numbers appear on a white background. How can I adjust it to make it darker? -When sending a reservation, a confirmation is not sent to the guest’s email! -How can I translate the sentence of consent to use the data GBDR! -I translated the times of the month and week, as in the documentary, and they were never modified.
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Hi Team, i have a requirement to hide the store from public and instead I want to make it private. I wish to give username and password to people so that they can use the store privately. Will the theme has this feature ??
Hi,
Thank you for your interest.
Yes technically you can setup a password protected for shop page to make it private.
Is the theme has this feature or need to go for other plugin or custom coded??
No, there is no need to add a code. It’s core WordPress page options.
I think you misunderstood. I want to hide entire shop. And only people with login details can access and place the order. People without login details will never know that there is shop exists. Basically to have private shop with woocommerce. And I found that there is woocommerce plugin available for $49 to make shop private. My question is that whether the theme has this feature in default so that i don’t have to go for external plugin.
Hello,
Just letting you know that after the last update of the theme, the Justified Gallery on Hover displays the image ALT description (which is necessary for SEO purposes) and not the Image Caption (which I have blank).
Example:
https://sandroskitchen.com/ – Section “Checkout Classes”I even have the option “Hover Effect” disabled.
Maybe your team would like to check out this issue.
Many thanks.
Natasa
Hi,
Thank you for purchasing.
There is no change on that part in the latest theme updates.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Do you have to login to WP to see table reservations and manage online food orders? Is it possible to have a separate frontend login to manage online orders? I don’t want the staff to login to WP to manage online orders. How do you currently manage online orders?
Hello, can you respond. i want to buy the theme
Hi,
Thank you for your interest.
Yes you can use WooCommerce my account backend to mange food order. Basically we are using WooCommerce product for food ordering system.
I opened a ticket 4days ago and got none response yet. Hope I will have one cause I saw 1 business day as description.
Hi,
Thank you for purchasing.
Could you please see our reply on your tickets. Thank you.
Hello,
that’s weird…i cannot use my template…Purchase code is already registered to domain.. it’s the same domain .. never change… 
can you help me ?
where i can to change or verified that ?
thanks
Hi,
Thank you for purchasing.
Could you please provide your purchase code using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you.
After updating to version: 6.5.8 there are two problems. All the prices in the menus have the wrong decimal places. For example, 16.00 instead of 16.90. I tested the settings under Currency (point instead of comma) 0,1,2 digits, for two prices it is now correct again, for hundreds of others it is not.
In addition, contributions can no longer be edited. When I click on edit, the page is empty. Pages or menus can be edited, however. What should I do?
It seems that if I exchange the comma for a dot in the individual menus, the decimal numbers are then displayed correctly again. But I don’t want to do that with 200-300 menus. The changes under Currency do not bring any improvement. Until the update, the decimal places were displayed correctly (for 5 years
There are even 376 now incorrect entries.
Hi,
Thank you for purchasing.
You can customise currency display from Appearance > Customize > Currency > Number of Separator.
Hi, I am using YOAST Seo with your theme, but I am having issues when generating the site map, I am getting a “error on line 4 at column 6: XML declaration allowed only at the start of the document” so there is a whitespace that is preventing the sitemap generation.
I have disabled all my plugins and I still get the error and when I change the theme to a different theme the error disappears. So this seems to be a theme issue.
Kindly, advise or provide assistance about the issue. Thanks in advance.
Hi,
Thank you for purchasing.
Could you please try to disable all 3rd party plugins to see if it fixes the issue?
we have created a subdomain using a purchase code and now when we wanted to transfer it has the main domain it is not accepting and says that the purchase code is already used. What can we do? Please assist us…
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Hi there, I have seen a number of comments on here regarding pricing decimal points. Trying to update prices, how is this done within the theme? Be great to get a solution as the theme is working great.
Hi,
Thank you for purchasing.
You can change it from Appearance > Customize > General > Currency > Default Food Menu Currency.
How do I reset a license code??
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
