85 comments found.
Hello Envato Support Team,
I purchased a theme through your platform, but when I try to activate it on my new website, the system says the purchase code is already being used on another website. However, I confirm that it is not currently being used on any website.
I kindly request the following:
Deactivate the previous purchase code, as the website where it was used no longer exists or has been removed.
Reset or reactivate the purchase code so I can use it on my new website.
I appreciate your assistance and look forward to your prompt response, as I need to proceed with my site development.
Thank you.
Hi there,
Sure, we just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Have a nice day! 
Hello, I have problem with primary main menu. If I add a sub menu elemets, main link does not working, and dont have a link path, only # symbol (although I did specify the clickable link in the menu on the parent link). When I delete sub element – its work great and link appear. How can I have a clickable parent menu with clickable sub-menus?
Thank you in advance for your help
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
Hello, how can we remove the subtitle and the scroll-down arrow from the heading in the blog page?
Support: https://9theme.ticksy.com/tickets/
rubbish item, demo import doesn’t work, service is useless and blame on my server, yeah, other items i bought here were working perfect
looks how many 1 stars you guys got in recent weeks! i should’ve watch reviews not your demos
Hello,
First off, we always take about any feedback but we need to be forthright here.
As’ve already shared you a video tutorial that the demodata seems work fine. We kindly asked you to share us a temp wp login and we said if there is a theme related issue, we’ll refund you but you just keep saying the demo not working.
Once again, if help is needed with the demodata, please collaborte with our team and our team is walys ready to help you.
Have a nice day!
i was collaborating with your team, but it’s not fixed the problem, credit card refund is filed. you should have better support for your items. this theme is not as good as you present here and your ratings show that. have a nice day too
To show you the theme is working fine, we even took a short video for you, wihch you can see below: https://www.loom.com/share/a8c3ea1d6c2c455d9022da0a63fa2195?sid=de69592c-072d-40ba-9255-a4c726f1ffc2
but you kept asking for refund and we unfortunately can not refund you based on envato refund policy and then you left your review. You shouldn’t leave a bad reviee to force an author for a refund.
Enjoy your day
Hello, is it possible to change the article page using Elementor? If I want to change it, it’s the only page where I can’t use elementor. Thank you in advance for your help.
Hi
Unfortunately no, you cant control default page title via Elementor
Thank you for your answer.
Hello, I have been in hospital for over a year and since coming out find that my license is on a website not owned by me, can this be unlinked? I want to use the theme on my own website.
Hello,
Sory to hear that. Hope you’re better now.
Sure, I just disconnected your lisense code from your previous domain so you can use it on your actual site now without any problems.
Thanks
Good Evening, I just updated the theme on the site on which we’ve been using it for a few years, but it did not update the envato plugin or the WPBakery plugin. How do I get these included plugins updated? Thank you.
Hi there,
Please deactive and delete your available old versşon of wpbakery plugin and then re-install it from: Dashboard > Ninetheme > Install Plugins > Install the deleted page builder plugin. This way, you’ll get updated version of that plugin.
Thanks
Hey,
so i have few posts in my page, but they are missing author name and date. In single.php there is code missing, I have tried with <?php the_author(); ?> but nothing came out, the date works tho, but author no clue. Can u help me?
Thanks, Tina
Hi Tina,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
is there a way to keep the pricing tables in line? it seems like whenever i change the title to a pricing table the table expands. https://repsack.live-website.com/
Hi
Please open a ticket on our support center: https://9theme.ticksy.com/tickets/
“Hi, I loved the template. However, I’m having some difficulty with a few settings. When I installed it, I chose to use ‘Elementor,’ but it’s much more complex than ‘Bakery.’ I’m unable to change the logo ‘Exaline’ in the top left corner, and I also couldn’t find the option to insert a masonry carousel. Even simple tasks like changing the color from blue to gold on the site are proving challenging. I know, these are simple things, but I’m really struggling to locate them. Could you help me with these issues?”
Hi there,
Thanks for reaching out.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our support desk and our dedicated support team will help you out.
Thanks
Hello, I can’t edit in gutenberg mode? It’s not possible for me, please help me
Hi there,
Thanks for reaching out.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Hi there,
can you help to insert all the contents & photos together with the website installation?
Hi there,
Thanks for reaching out.
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
If you meant post-purchase support, our custom wizard will load the entire demo without any help.
i cant create a ticket since i don’t have a valid purchase code. Pls advise.
You cannot use our product without your license, what do you mean?
Hello. Good day. I plan to purchase a template from you. May I know your support department can help me to insert my contents, photos & install my website? Please advise. Thank you.
Hi,
These processes are very simple, if you install WordPress we can do the other steps for you. We do not have a service to upload images or other content, you can get support from an expert on fiverr.
I don’t have any knowledge on wordpress… if i provide you the server/FTP details, is there any possibility for you to upload the template that i purchase from you?
Hey,
We do not provide support service on this platform. You have to open a ticket on our support desk with your purchase and our team will gladly install the demodata and help you out with anything else you might need help with.
Thanks
how much would you charge for this template installation?
Sorry we can’t do this, we’re too busy. There are plenty of support professionals on fiverr.com who will do this professionally for $30-50.
I have purchased the Exline theme, but in Wordpress it indicates that my purchase code is not correct! Can you help me with that.
Hi there,
Thanks for reaching out.
Sure. Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and our dedicated support team will help you out.
Thanks
Hi, I am having an issue with the portfolio, it’s not showing all the categories, only one. I have been checking multiple things, I check all the plugins and none is interfering with the theme or it plugins. I need to know how to fix that issue.
Thank you, I did it yesterday here on Themeforest. Thank you, I am waiting for your help.
Hi,
Thank you for your collaboration. Please check your ticket again and feel free to open a new one if help is needed again.
Have a nice day!
Hello,
the url of my test domain was deleted, and ofc I didn’t deactivated theme on my old domain. Would you please send me new purchase code one pls? My support expired, so I cant contact you on any other way.
Thanks!
Hi there,
Thanks for reaching out.
Done, we just disconnected it from your previous domain so you can use your lisense code on your new domain.
Have a nice day!
Thanks, that was super fast! And it worked. Altho there is still error, when I try to upgrade plugin Exline Elementor Addons to 1.0.1. this msg popup – Download failed. Forbidden. Is there anything else you need to do?
Thanks!
Hi there,
Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Regards
PRIVATE TICKET #3122112
Dear concern support department, We have installed the theme and imported the demo but please let me know how can we have the same slider image / banner on top of our site like the demo. https://ninetheme.com/themes/exline/frontpage-particular/Would you please add this to our site asap. Many Thanks
Hi there,
Thanks for purchasing. Please submit a ticket on our support desk provided here: https://ninetheme.com/support/ Our support team will help you out with all of your issues. If you opened a ticket please check your ticket Cheers!
Hello,
Done, please check your ticket again. It’s been addressed.
Have a nice weekend!
Pardon me, how is it 76 reviews and 4.92, guys?? Purchased it a week ago to renovate avanman.com.au First it didn’t like my hosting (SiteGround) , then I couldn’t properly set up links and (links hover) colors, then the theme wasn’t able to put my logo image right. I’ve reached out to their support and asked about it. Support officer promptly responded to my both questions with not helpful answers in any way. First question – he didn’t even bother to read properly, second – he made changes on my site and asked to check a wrong sizes and broken site layout. wtf? I paid $40 for it…
Hello there,
Thanks for your feedback but we’re compelled to be forthright here. All of the reviews are deserved thanks to the support level provided by our team.
We’ve never and ever made any changes on your site, which might break your site. Please let us clarify this.
You opened two tickets on our support desk. One was about logo dimension and the second was about the header link. So, regarding the logo, we just used one single css code, which is still there and that is abolutely not causing any issues for sure. We never got any report from you in the following messages under that ticket.
Secodly, our support team seems misunderstand your second question, which is something humane. You could have left a bit more details instead of leaving this review. Please check your ticket again. It’s been addressed.
Finally, if you need further assistance or have any other questions, please create a support ticket using the link below and our support team will gladly assist you. You don’t need to pay anything to anyone.
https://9theme.ticksy.com/Have a nice day!
Thank you for your answer. I have here a regular ASUS Vivo flip 14 with 1080p screen. What I see is – no way of properly adjusting img logo via site panel options, enlarged logo with 100% chrome which doesn’t match my psd at all etc. No, you didn’t brake my site, I didn’t give you the link to the site, it’s a test version which looks inaccurate. Take a look at the picture of the mobile version. Correct me if I’m wrong. https://ibb.co/HqKGN61 I’m happy to take my review back, but at the moment what I see is: I can’t create even a proper header for my site Site panel options don’t allow to correctly manipulate header elements Support gave inaccurate response followed by offering a child css patches With all my respect, the demo looked promising, this is why I’m here, but now I want my money back. Thanks. Vic
Hi, are the example pages already build with elementor? Are there demo credentials in order to check how the pages, footer … are built?
Hi there,
Yes, two version of this demodata is available. You can either use Elementor or WPBakery Page Builder to edit your site.
This is the example for Elementor: https://ninetheme.com/themes/elementor/exline/
Thanks
Thanks for the quick reply, sounds good but is there a way to have a look into the backend as well to check how everything, especially widget blocks are build as we were facing problems with other themes in that case?
Hi,
There is unfortunately not a way to look into the backend editor. On the other hand, our support team is always ready to help and guide you with anything you’re having a hard time with, in case help is needed for sure.
Thanks
Hello,
I have a problem on my home page : the sticky menu disappears juste after the slideshow when we scroll down on the following sections. Maybe it’s a section setup on Elementor…? What can i do to resolve that ? (curiously, on an over page, it’s ok…) Thank you very much in advance!
there,
First off, thank you for purchasing.
Sure, please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
I find it => i put “index Z : 1” in the first section
Hey,
Sure, glad that is sorted out Please feel free to contact to our team whenever help is needed.
Have a nice day!
Hello, Please, How do I edit my favicon?
Hi there,
First off, thank you for purchasing.
Please submit a ticket on our support desk and our team will gladly help you out with your issues.
Cheers!
