23224 comments found.
Hi, team. I know you are still working on the theme update. Just let you know that the yith wishlist does not work after upgrading woocommerce. The wishlist icon on the shop or some product categoriespage does not show up and even dissappeared on the single product pages. I am using Wp-rocket plugin and it never happened before since woocommerce upgrading. Please let your team keep an eye on this. And hopefully the theme update will come out soon and will not have too many bugs. Thanks for your hard working.
Hello, @crazy_cube,
Sorry for the inconviniance, but I have just tested it at my end on my test site and it is working perfectly fine for me, you can check it too here:
Shop Page: https://blackpearlspro.com/porto_support/shop/
Single Product Page: https://blackpearlspro.com/porto_support/product/battery-charger/
So the issue is only on your site, and we have to debug it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out..
Regards, P-THEMES.
Thanks. I guess it is the outdated template that causes this issue because I only updated the woocommerce. Previously wp-rocket plugin works fine with porto theme after configuring. So I will wait for the theme update, and then see what to do next. Your support will not help as long as third party plugin gets involved.
Hello, @crazy_cube,
Ok Great! Then please be patience till the new update will release.
Regards, P-THEMES.
Hi! Before contacting you, I contacted the VPS provider, but they could not handle the CPU overload.
They told me to contact the code department and check which web query I was using taking up the most.
Looking forward to your support.
Thank you!
Hello, @alexpeterlong,
Can you please ask your VPS provider to share the report with you and then you have to share it with us, we want to check whether those queries are from our theme or not, your VPS provider will be able to look and share the report of your site.
Regards, P-THEMES.
Hi!
I use VPS from bkns.vn provider and they asked me to contact you. I have 3 pictures you can see at the address I sent below: https://ibb.co/nD8vf7M https://ibb.co/mbJPnjy https://ibb.co/vd3xd1s and i can send website admin and vps access if you request.Thank you!
Hello, @alexpeterlong,
There is no clue in your provided screenshot that your server is been overloaded because of our theme or any query coming from our theme is making your server overload, so this is really not helping, you have to ask the provider to share the proof.
Regards, P-THEMES.
Hi! I gave you what you asked for, instead of you blaming the VPS provider, why don’t you go in and check? This can help you identify some problems, if any, with your code, which you can fix to improve later.
Thanks
Hello, @alexpeterlong,
For your kind information, there is no such issue with our theme or code, and if yes then the issue must have to appear on all our customers sites but it does not and only on your site.
And please contact us via our support system with your site WP Admin and CPanel or VPS Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, One last question about my website. I built https://jesypet.ro and I build another footer based on elementor. Even if it looks fine on the editor, when I publish it looks without any styling. How can I force the styling made in elementor to be displayed on the website? Thank you!
moreover, the mobile menu toggle is not working at all. I worked several days ago,and now is not working again
I found the issue for not displaying the side menu. The side navigation menu is not working if I use the Elementor footer I build. Can you please help me deal with this? Thanks!
figured it out. I build the elementor footer with a third party plugin. I built i now with elementor templates and it works, thanks
Hello, @ClauGFX,
Sound’s Good!! that you have found the culprit by yourself and managed to solve your issue. You are the best.
Have a nice day.
Regards, P-THEMES.
Hi! I tried multiple times to setup the porto theme and added the demo shop20 but it looks really bad.It doesn’t import the pictures or the design.I tried other templates and they work fine.Can you please help me?I installed all the plugins as I should.Followed all the steps multiple times. Imported the demo in standard and alternative way but still the same.
Hello, @DE2022,
I have just checked your site now and it is working perfectly fine for me, please see this screenshot: https://postimg.cc/Thsv1Sqf it must be the cache issue at your end nothing else, so try to clear the cache and check back.
Regards, P-THEMES.
this is not my website.
I have nothing to do with the screenshot that you send.
Hello, @DE2022,
Your purchase code is activated on that site, well, if that was not your site, then could please share your live site URL with me here, so that I’ll check it for you on your site and help you out.
OR you can contact us via our support system as well here: http://portotheme.com/support
Regards, P-THEMES.
Hi!
After the last updates the theme menu was not compatible with the website builder. The menu is overlapping the item below. Follow the print.
https://snipboard.io/41U73C.jpgHello, @madbruno,
I have just checked your site now and it is working perfectly fine at my end, please see this screenshot: https://postimg.cc/bsr9vVY0 it must be the cache issue at your end nothing else, so try to clear the cache and check back again.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 28/05/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi. Please see my print https://snipboard.io/bYfBuT.jpg and check my website again please. Elements highlighted in the image only appear in the website builder but not in the live website.
Hello, @madbruno,
Could you please share the URL of the page as well having the issue so that I’ll check it for you and let you know about it.
Regards, P-THEMES.
Hey,
Yes, is there a contact form or email where I can send the link?
Hello, @madbruno,
You can share the link via my email aizazawan55@yahoo.com with this comment URL and with your purchase code PDF file for the verification purpose.
Regards, P-THEMES.
Hi, thanks a lot! Done, I sent the email now.
Hello, @madbruno,
I am sorry but I am not able to locate your email, could you please send it again and let me know your email as well with which you send it.
Regards, P-THEMES.
Hello. Done, just sent it. My email title is “This is my email from ThemeForest”
Hello, @madbruno,
Great!! I have checked your email and replied to it, please check back your email reply now and reply to it accordingly.
Regards, P-THEMES.
Hi Team, May i know how to rollback to traditional woocommerce account page as now i can see when i click on user icon it opens a popup. May i know how to overcome this and to have old method of login
In the popup if i give username and password, It just stays back in the home page and if i click the My account icon in Navigation, A pop up with blank screen shows without change in url website/my-account
More info on video : https://www.loom.com/share/c2e03f6263144eafa9912816df8ce8c0
Hello, @manishchander,
Please go to Porto >> Theme Options >> WooCommerce and change the login Style as lInk as showing in this screenshot: https://postimg.cc/w16zYHTT
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/08/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi Team, After woocommerce update, Seeing “Your theme (Porto) contains outdated copies of some WooCommerce template files”. Also in log i can see these templates overrides woocommerce.
Because of this when i click on login button, A model appears to give credentials. After giving username and password. It stays at landing page and after clicking the User icon button again, it just shows a black screen as popup
porto/woocommerce/archive-product.php, porto/woocommerce/cart/cart-empty.php, porto/woocommerce/cart/cart-shipping.php, porto/woocommerce/cart/cart-totals.php, porto/woocommerce/cart/cart.php, porto/woocommerce/cart/cross-sells.php, porto/woocommerce/cart/mini-cart.php, porto/woocommerce/cart/proceed-to-checkout-button.php, porto/woocommerce/cart/shipping-calculator.php, porto/woocommerce/checkout/form-billing.php, porto/woocommerce/checkout/form-checkout.php, porto/woocommerce/checkout/form-coupon.php, porto/woocommerce/checkout/form-login.php, porto/woocommerce/checkout/form-pay.php, porto/woocommerce/checkout/form-shipping.php, porto/woocommerce/checkout/payment-method.php, porto/woocommerce/checkout/payment.php, porto/woocommerce/checkout/review-order.php, porto/woocommerce/checkout/thankyou.php, porto/woocommerce/content-product-cat.php, porto/woocommerce/content-product.php, porto/woocommerce/content-single-product.php, porto/woocommerce/content-widget-product.php, porto/woocommerce/global/form-login.php, porto/woocommerce/global/quantity-input.php, porto/woocommerce/global/wrapper-start.php, porto/woocommerce/loop/add-to-cart.php, porto/woocommerce/loop/loop-end.php, porto/woocommerce/loop/loop-start.php, porto/woocommerce/loop/no-products-found.php, porto/woocommerce/loop/orderby.php, porto/woocommerce/loop/pagination.php, porto/woocommerce/loop/rating.php, porto/woocommerce/loop/sale-flash.php, porto/woocommerce/myaccount/dashboard.php, porto/woocommerce/myaccount/downloads.php, porto/woocommerce/myaccount/form-add-payment-method.php, porto/woocommerce/myaccount/form-edit-account.php, porto/woocommerce/myaccount/form-edit-address.php, porto/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0, porto/woocommerce/myaccount/form-lost-password.php, porto/woocommerce/myaccount/form-reset-password.php, porto/woocommerce/myaccount/lost-password-confirmation.php, porto/woocommerce/myaccount/my-account.php, porto/woocommerce/myaccount/my-address.php, porto/woocommerce/myaccount/my-downloads.php, porto/woocommerce/myaccount/my-orders.php, porto/woocommerce/myaccount/navigation.php, porto/woocommerce/myaccount/orders.php, porto/woocommerce/myaccount/payment-methods.php, porto/woocommerce/myaccount/view-order.php, porto/woocommerce/order/form-tracking.php, porto/woocommerce/order/order-details-customer.php, porto/woocommerce/order/order-details.php, porto/woocommerce/order/order-downloads.php, porto/woocommerce/order/tracking.php, porto/woocommerce/single-product/add-to-cart/simple.php, porto/woocommerce/single-product/add-to-cart/variable.php, porto/woocommerce/single-product/meta.php, porto/woocommerce/single-product/product-attributes.php, porto/woocommerce/single-product/product-image.php, porto/woocommerce/single-product/product-thumbnails.php, porto/woocommerce/single-product/rating.php, porto/woocommerce/single-product/related.php, porto/woocommerce/single-product/review-meta.php, porto/woocommerce/single-product/review-rating.php, porto/woocommerce/single-product/review.php, porto/woocommerce/single-product/sale-flash.php, porto/woocommerce/single-product/short-description.php, porto/woocommerce/single-product/tabs/tabs.php, porto/woocommerce/single-product/title.php, porto/woocommerce/single-product/up-sells.php, porto/woocommerce/single-product-reviews.php
Hello, @manishchander,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce released it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
I want to change the license from the previous website to the new website. please help research my license so it can be used on the new website
https://prnt.sc/azNt15TXucvnthis is the new website: https://ribuandesain.com
First 8 digits of my license to check : 57d05b99-
please help me reset my license. so that the license can be reused on my new website.
Hello, @adamdermawan,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
Hi,
With the newest Woocommerce version, I am getting the following message: “Your theme (Porto Child) contains outdated copies of some WooCommerce template files….” Please advise.
Thanks
Hello, @johnr,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce released it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
Hi,
I would like to show my products only in List View. I don’t want to give my users a Grid View option. Is there a way to achieve this easily?
Please let me know.
Thanks
Hello, @johnr,
Please go to Porto >> Theme Options >> WooCommerce >> Product Archives and choose the “View mode” as “List” from there: https://postimg.cc/XGxVtJqp
And then please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.gridlist-toggle #grid {
display: none !important;
}
Regards, P-THEMES.
Hello;
I want to use polylang for 2 languages on my site but I’m having problems in some areas. For example, it does not select the 2nd language menus in the Menus. Here is Polylang’s explanation: https://polylang.pro/doc/my-menu-doesnt-change-with-the-language/How should I proceed in this case?
Hello, @ftoprak,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
insurance agency demo import not working.
https://prnt.sc/NOBTZsUnI8NZHello, @oguztatli,
Only the home page slider is not imported on your site? Am I right?
Regards, P-THEMES.
Yes, your demo is out of date. not compatible with the demo on your own site. Please let me know when there is an update.
Hello, @oguztatli,
It is working fine for me on my test site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Good morning, I have a question. For your models that have “woocommerce” (on the home page) when you hover over a product photo this photo changes to another photo of the same product. (see attached images) https://imagizer.imageshack.com/img922/3935/hTYV3P.png
https://imagizer.imageshack.com/img922/3044/cExO5Y.png
I see that despite the fact that the product has several internal photos, in the case of the strap it has 3 photos; but despite having 3 photos, when you pass the mouse it only changes to the other photo My question is: When you pass the mouse (over the photo) is it possible to show all the photos that the product has? This in that section that I show in the attached image that is on the home page (not when you enter to see the product detail)
For example If the product has 6 photos, it is possible that the 6 product photos will be displayed when I put the mouse over the photo (in that section that I show in the attached image, from the home page)
Hello, @globaltelper,
First of all, thanks for showing your interest in Porto WordPress 
Unfortunately, this is not possible with theme options and requires extra Customization and if you want you can try with any third-party plugin which better meets your requirements.
Regards, P-THEMES.
Hi. How I can change social icons color in my header, near primary menu ?
Hello, @versacci,
Can you please share the screenshot and also the URL of the page you are having issue on, so that I’ll check and help you out further, if possible.
Regards, P-THEMES.
Hello. I have this message ( porto/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0,) how to update this version?
Hello, @AungZinOo_7,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
Thanks
You’re Most Welcome!!
hi, may i know how to hide the link button from our TEAM profile photo? Thank you https://snipboard.io/qk9iap.jpg
Hello, @blank81,
Please go to Porto >> Theme Options >> Member >> Member Archives and turn OFF the “Show Social Links” from there: https://postimg.cc/HcBqs9Bj
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi, i already turn off the social link, but this share link still appear.. please help how can i disable it? https://postimg.cc/r0GphVVZ thank you
Hello, @blank81,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.member-share-advance.share-links {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
thank you sir… its work… but im not sure why when i click to view the details of the profile team member, it will display someone else profile details.
Hello, @blank81,
You are using the very old version of the Theme which is no more compatible with the latest version of the plugins and WP, so you have to update your theme to the very latest version and then update the Core plugin as well, finally, check back your site after removing the browser cache, you can check the theme changelog here: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
I cannot activate either of my licenses, says can’t connect to API. Can you fix this?
Hello, @sasquadge,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
Regards, P-THEMES.
i have check load.php file line 1822.there is Code Error in this line.
<!DOCTYPE HTML PUBLIC ”-//IETF//DTD HTML 2.0//EN”>
how to solve this problem what i do please reply me thanksHello, @dtechbashir,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi there. Your details states this theme is WPML compatible. How does it work? For example, if a client wants to edit their menus, or the Custom Headers or the Text Boxes manually… how is it done? Is it done within the page, and an Edit button, or elsewhere?
Hello, @79design,
Please go to WPML >> Settings >> Taxonomies >> Enable or make the Template builder as Translatable and save the setting. Then you will able to translate the Block.
Otherwise, contact us through our support system along with WP admin login details so we will do it for you.
Regards, P-THEMES.
Thanks for the fast response. So we just need to enable it in WPML, and then you can do it in the page builder such as Custom Headers, within the element, or it is in some other method? I saw a screenshot where you see “all” elements of the whole page in one list. So not sure.
Hello, @79design,
Yes, it is the same method. You can do it in the page builder in that specific language and translate the elements and other content.
Regards, P-THEMES.
So each element, be in Porto Info Box or just a Text Box, has a WPML option to add the word(s) for any given language?
Hello, @79design,
Yes, when you will edit the page in the other language then you will translate the porto Info box and text box manually.
Regards, P-THEMES.
Hi, Team
Your theme (Porto Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:
Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version. If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.
Hello, @crazy_cube,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce releases it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
