If you disable all plugins and create a new page from the same preset, will you have the same problem?

Hi, I don’t really know what you’re telling me to. I disable the plugins, but create a new page? Where?, How?. Could you run me through the procedure?

Hi, I followed your instructions and it still crashes. It works ok on the SE model of Iphone, but it crashes on newer models.

I’ve left the plugins deactivated on the new page, just in case you have access to an Iphone and you can get some info and see for yourself what happens. It’s www.kulkalyaan.com

But it is not new page.

This is the new page https://kulkalyaan.com/prueba/. I had to name it. Is this what you wanted me to do?

I did it yesterday and this page also crashes after a while. As you can see all plugins are disabled, Gtranslate doesn’t appear or click-to-chat all he rest are also disabled

I was wrong, the page https://kulkalyaan.com/prueba/ only crashes when I click on the menu, and of course, that ends up being for example https://kulkalyaan.com/#instalaciones if I click on Instalaciones. Strange ting is that the extension on the end doesn’t change if I clik on any other tab. If I stay in https://kulkalyaan.com/prueba/ I can scoll up and downand click on for example the mages of Our Work and it won’t crash, it only crashes if I use the menu. That’s what has caused the confusion. Hope this helps and you can tell me how to fix this

Because by this link you go to the old page and there is a problem in it. It’s hard for me to say what exactly is causing this problem, but I see that the MASAJISTAS checkbox contains buggy HTML. And perhaps this is not the only problem on the page. It’s hard for me to say how it happened.
Try first to check all items of this section with persons and delete everything that is set in the Media Block Image. The fact is that your pictures are set using the menu with the photo option, but it seems that your also tried to add something to the Media Block Image, and perhaps something went wrong. Just clear all Media Block Image on this section if there is anything there.

Tried that, cleared all Media Block Images but the problem’s still there. I don’t know if an option would be for me to share my wordpress through Team Viewer or similar app? This is taking forever and I need to have the page running perfectly asap. It also takes forever to load. Let me know if that option is an option. If not, please see if there’s any more HTML I can change. I’m totally lost

I see that you keep loading a lot of extensions. Disable them all to be sure they or their settings are not causing problems and then check the page again.
What I see:
1) Google Analytics
2) Google Translate
3) Whatsapp widget
4) W3 Total Cache
5) maybe that’s not all

Completely remove W3 Total Cache and purge WordPress from it, as this plugin has already caused problems for some users (maybe it depends on the settings, but the theme has not been tested with it, I can not say for sure).
How to completely remove step by step:
Step 1: Turn Off All Caching, Minifying and Other Options. Go to the W3 Total Cache settings page in WordPress and disable all the options you enabled. ... (see link)
Step 2: Deactivate and Delete the Plugin. Go to the plugins page and deactivate W3 Total Cache. ... (see link)
Step 3: Remove Files From the Web Server… (see link)
Read in more details here: https://wp-rocket.me/faq/w3-total-cache-fixes/ (scroll to “How To Uninstall W3 Total Cache WordPress Plugin”)

Hi, did what you asked, the page stopped crashing after multiple tests. I got rid of W3 as you said and deactivated the plugin Gt translate as that was causing problems. Now I have a new problem (I had it before but I was more worried about the page crashing), the page takes forever to load. I removed all images to optimize them and make the page lighter to see if the load time would be reduced. I haven’t uploaded images because if I upload only ONE, the page takes up to 18 seconds to load. Even with the logo, the upload time is crazy long. I’ve left the page like that (only with the logo) so you can take a look. Please let me know what to do.

By the way, I left all plugin deactivated

If you link to the page, I can tell you what the problem is. Or send error messages from the browser console. It is possible that the video is being displayed, but you cannot see it, since all the sections on your page are not transparent or have background images. The background video is only visible through the transparent sections. Try to just remove the background image from the top or any other section, maybe you will see a video.

The youtube link works. The vimeo doesnt work. Check yourself https://papadhimitriproduction.com/

I see Comming Soon page.

Vimeo has changed its video access policy. I haven’t tracked the changes, but it seems now embedding video without controls (as a background video) is available on this hosting for paid plans only.

I fix the issue thank you. one final question please. Is there any option to resize the video in mobile panel ? The background video to be more responsive ? Thank u again for your support.

Also the background video doesn show on iphone device. Any fix for this please ? This is a big problem. The video background is a mp4 file

Browsers limit the ability to play videos in the background for security reasons. The ability to play videos depends on the browser version and user settings. Unfortunately, since the theme was developed, browser policies have changed several times and it is difficult to guarantee in which browser versions the video is displayed and in which it is not. So the theme script just tries to run the background video, and if it fails, it displays the background image.
The video size is automatically scaled to fit the browser window so that the video completely covers the size of the window. No other behavior is provided.

No this is not true. Here you have an example of a website that its video plays on iphones. https://c-istudios.com/ There is something in your template that doesn’t allow the video to play. Please fix it.

Please send a link to the page and version of Skrollex that is displayed in the admin panel.

I see Comming Soon page.

I disabled the Coming soon page. Please have a look now.

Did you checked my issue ? Please give me an answer.

Yes, I saw the problem. I will find out for what reasons the iphone does not allow the background video to be displayed and if this can be solved by the theme code, then in the next update of the theme I will change the code accordingly. In the current version of Skrollex, this does not seem to be solved.
In older versions of Skrollex, an alternate image was displayed on all mobile devices, as the video could not be guaranteed to display on all devices. Then, at the request of users, in the next version of Skrollex I turned on partial video support in the way I wrote above. Only for files and only if the video is successfully launched in the usual way. I’m not sure if it’s guaranteed to run the video in all cases, but it looks like it could be done to make it work better.

Vimeo slider doesnt work and File Slider doesnt work on iphones. You ve got to fix a lot of things to the next update. This is problematic for anyone.

What do you mean by “File Slider” and “Vimeo slider”?

When i choose Vimeo as the background video it doesnt work. Youtube works but quality is bad. The file .mp4 background video doesnt work on iphone as we discussed.

Vimeo began to require a paid account to display video without controls. This was not required before. The YouTube quality is set automatically because the user cannot change it using controls in the background video.

Can i make a slideshow for mobile and the background video for desktop ? If my client doesnt accept it can i request a refund ?