8685 comments found.
Hello, your theme doesn´t have implemented wpbakery or elementor platform? Can I access to demo for check your edition platform please?
Hi javjav2014, and thank you for the interest! 
Uncode is based on a tailored version of WPBakery, the backend is not accessible but you can have a preview here or in the video tutorials, ex: https://undsgn.com/uncode/frontend-editor/
https://www.youtube.com/channel/UCK27He6L4DmmC_5SCClFEkQ/videos
Hi there!
The new Ajax filters are great, thank you for implementing a built-in solution that all of us in ecommerce need. That being said, I would like to report a problem that I found with the new filters. When I use the old filter widget, filtering by size properly filtered out the variations which are out of stock.
As the first example below shows, the older filter widget correctly displays that there are 13 items of size 34, 24 in size 36, 11 in size 38 and so on, which are currently in stock.
https://ibb.co/CBLqWhB – Old Filter WidgetThe second example is when I’m using the new widget and whether or not I select the “in stock” trigger, the filter show 24 available items in all sizes, even though this is not correct.
https://ibb.co/54wH0dw – New Ajax FiltersThanks for looking into this in advance. PS. If you need to look at the above example live, this is my site – https://www.sassa-bjorg.com/shop/
Hi SassaBjorg! Thanks for the report, I will notify the developers now and let you know as soon as possible!
Thank you very much!
Hi SassaBjorg! We have just published Uncode 2.7.2. After having installed this version and updating the Uncode Core, you can use this filter, in your Child Theme, to use the normal WooCommerce query when filtering an attribute: https://support.undsgn.com/hc/en-us/articles/360000874278#woocommerce-query-filtering-attribute
You guys are quick, thank you so much!
I updated both the theme and the Uncode Core plugin. I put the snippet below in the functions.php of the Child theme, but nothing changed.
/** *- Use WooCommerce query while filtering a product attribute
- @return bool *
I’ve got Hooks enabled in the Theme options as well. Am I missing something?
Hi SassaBjorg! Please update this file on your installation:
https://www.dropbox.com/s/29onwqc8amdi63p/ajax-filters.php.zip?dl=0
This is the path of the file:
uncode/core/inc/helpers/ajax-filters/ajax-filters.phpI hope it goes well because without access it is not easy.
Thanks again, but it this solution didn’t work either. I renewed my support, so I can grant you access. Should I open a new ticket or is there a quicker way?
Hi SassaBjorg! Yes, open a ticket and notify when done, please include all your access (both WP both FTP).
Ok, I just did it, thanks!
Hi SassaBjorg, going to check soon!
Hey there, I was wondering if it’s possible to change header color on scroll? I’d like to use a transparent custom header with dark text color and it would be great if the text color could be changed to light when scrolling sections with dark background. Is this possible somehow?
Hello wutzelmutz! You can switch between menu dark skin and light skin, as you can see in these two examples: https://undsgn.com/uncode/homepages/portfolio-studio/ and https://undsgn.com/uncode/homepages/creative-studio/, it works with transparent nav bar only, so, if I understand correctly, that should be your case. For more info about how to activate this feature, please read the our docs: https://support.undsgn.com/hc/en-us/articles/4550450886801-Menu-Transparent-on-Scroll
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Could somebody please deactivate my license as I am trying to move it to my new domain. I am not sure why there is a deactivate button on the theme options if it doesn’t actually deactivate and allow you to activate somewhere else if you are moving domains…
Thank you very much.
PS – I have emailed, as instructed in your guide, but haven’t had a reply.
Hi Imagesofdorset! Please note that support is limited on weekends. Anyway, we just replied your request privately.
Does Uncode have a permanent scrolling gallery feature like this, rather than just moving every 3 seconds or whatever? https://cloud.metalpotato.com/M6HP7B
Hi MetalPotatoUK! We are sorry but at the moment this is not an option, in fact we never show in all our demos. I’m not sure if with a little extra CSS you might be able to do something similar by inserting images via TinyMCE Editor in the Heading element, maybe you can give it a try, ex: https://undsgn.com/uncode/features/marquee/
Hi Team,
What happened to your single product carousel ? It is disappeared. You don’t have that anymore.
https://web.archive.org/web/20211122213935/https://undsgn.com/uncode/product/product-carousel/Thanks
Hi BruscoGaudence! We removed this layout from the Demo Contents. When there is a big update as there always has been we can insert new layouts or remove those that we find obsolete. This layout anyway is still part of the Wireframes plugin, ex: https://undsgn.d.pr/6mTYTW
That’s awesome. This means I can create this layout then. On another note, is it hard to added videos somewhere on the page? Lot of products nowadays have videos. Thanks in advance.
Hi BruscoGaudence! You can add a video ad any point in the page. This is an example with lightbox on a different layout: https://undsgn.com/uncode/shop/integra-trident/
I’ve been using the Uncode theme for my website for the past couple years and it has been great – but I recently install the 2.7.0 and 2.7.1 and it broke a lot of my website.
The elements transitions do not trigger so a lot of my page’s are mostly blank.
How can I fix this? This the link to my website: https://pronovadesigns.com/
It seems the issue was caused by using the Uncode Theme 2.7.0 and 2.7.1 with the WP Rocket plugin. By putting WP Rocket into safe mode, the problem seems to be solved, but I am now experiencing a lower performance.
After some testing, it seems that, specifically, the WP Rocket CSS optimization led to the issue of elements that had transitions not loading and some other minor issues.
Do you know if incompatibilities between Uncode and WP Rocket?
After some further testing and troubleshooting the issue seems to lie solely with WP Rocket’s “Optimize CSS Delivery” -> “Remove Unused CSS” feature.
This feature worked before the 2.7.0 Uncode Theme update.
Do you know if there is a way to make this feature work with Uncode or if it will be rectified in future updates of Uncode?
Hi cmigliorini! It seems very strange to me that this option worked before, from what we know this option is very risky and there is no guarantee that it will work properly. In fact it is WPRocket itself that warns that this option can break the site, as it appears in the message that comes out when it is activated: https://undsgn.d.pr/YmzbeE
Hi, I have an issue with embed video in a Lightbox (Vimeo or YouTube). When I click a fullscreen in a video it doesn’t go full screen. Video just disappear at all but the whole site go full screen with empty Lightbox. This problem only appear in Safari (I have tried on different computers). It works normally on other browsers like Firefox, Chrome,... I am using the latest version of Uncode and WP. Any help or ideas to solve the problem?
Hi ozlebregar! We are sorry but it’s really not possible to understand what happen if you don’t share a link to your website… unless you can share a link of the same situation from our demo.
Anyway, if you need support is offered in our Help Center, there we have a completely dedicated support team, please submit a ticket so we can check your installation and support the solution privately! Thank you! https://support.undsgn.com/hc
Hi, here is a sample. https://rozlebregar.com/test-l/
- wp-content/themes/uncode/library/css/style-lightgallery.css
- wp-content/themes/uncode/library/css/style.css
Hello, I have just started designing a website, just started, and this line of code appears at the top of the website, please can you help me to solve it?
Line of code ›
Warning: Undefined array key “width” in /usr/home/eticalidad.com/web/wp-content/themes/uncode/partials/menus.php on line 277 Warning: Undefined array key “height” in /usr/home/ eticalidad.com/web/wp-content/themes/uncode/partials/menus.php on line 277 Warning: Undefined array key “width” in /usr/home/eticalidad.com/web/wp-content/themes/uncode/ partials/menus.php on line 277 Warning: Undefined array key “height” in /usr/home/eticalidad.com/web/wp-content/themes/uncode/partials/menus.php on line 277
Thank you very much.
Hi tabarestabares! Without a check to your website is not easy to understand since we don’t have other similar reports. Do you have any declared width and height for your logo? Ex: https://undsgn.d.pr/RDmwIP
If this doesn’t help please open a ticket so developers can check it (if you want you can also notify me here when the ticket is opened): https://support.undsgn.com/hc
Indeed, it has been resolved by giving it different height and width values. Previously, SVG files by default included 1:1 values and that was enough. In this version of Uncode it is necessary to indicate the exact values. Thanks for the indication.
Hi tabarestabares! From what I remember from it has always been necessary to indicate correct values, maybe it is more related to the version to the version of PHP. We’ll take a closer look if anything changed and thanks for the positive feedback!
I loved the 2.7 updates! Long time waiting for some implementations that you guys made all at once! Worthed the wait! Honestly the best theme I have used.
If I might ask for one thing in the future (correct me if I haven’t find how to change) is the mobile menu. So far there are no options to change the default view. If you have multiple subcategories it gets a bit messy on the way the view is set up atm. Maybe you can consider addition of seperators or something you can design?
But sersiously please keep up the good work!!!
Hi elcorso, and thank you for appreciate the new Uncode 2.7.0!
Do you have a screenshot or a link of your website menu, and what you would like to achieve?
It is still too early to tell but the next big update will probably be right on the menu…
Social Icons set to hidden in header on centred header show in the front end on the latest update. Can you supply a fix.
Hello and sorry for the issue, we already have a patch and a new minor update is on its way. To install the patch, please replace the file wp-content/themes/uncode/partials/menus.php with this: https://www.dropbox.com/s/gtmx3pih58jkh7v/menus.php?dl=0 Let us know, best 
Thanks for the quick response
I can confirm this fixed the issue. Great theme as ever!
Hi ADANDCOMedia, and thank you for the confirmation! 
Hi, I have deregistered a license on inactive website and need someone to clear it for me so I can use it on new website. I’m asking here because it makes no sense to renew “support” which costs almost as much as new license. Is there a way to resolve this?
Hi dinovabec! Please note that next to the error message you probably have there are instructions on how to request the portability of a License. Anyway, if you missed this, please send us a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hello,
On this layout; https://undsgn.com/uncode/homepages/creative-freelance/ When you scroll the portfolio, they scroll left and right. We want that, but we don’t want the edges of the boxes to skew. But i can’t find the option that stops that? Could you please let me know how i can have it scroll left+right without the 3:2 changing the shape of the box during scroll?
Hi MetalPotatoUK! Please open the Posts module and remove it from the Extra tab!
how i can validate deregistered my product at old domain to new domain?
Hi Afandi1306! Please send a private message using the form you find on this page, and include your Purchase Code: https://themeforest.net/user/undsgn
Hi, can you tell me where I can change the link on the “Return to Shop” button when the shopping cart is empty? Currently it goes to a shop page layout that I am not using.
Here is a link to the shop page in my menu bar—this is how the shop should look: https://gapd.com/earlscourt/gapd-shop/
And when you click on “Return to Shop” button in an empty cart (https://gapd.com/earlscourt/cart/) you get this page: https://gapd.com/earlscourt/shop/
Thanks, G.
Hi gapd! This is a default from WooCommerce, and there is no option to modify this. You have to set your main shop page from the WooCommerce settings: https://undsgn.d.pr/VNrCOF
Please note that when you do this, the shop page will be the main shop archive (default of WordPress), so you have to “recreate” the page using the Theme Options > Products setting with the Content Block method, ex: https://support.undsgn.com/hc/en-us/articles/213459549
Thanks!
Thank you for the confirmation! 
My site is 4 years old. I updated wordpress and lost some functionality. Revslider not showing (plugin updated) and a section with customer logo’s are no longer visible. Would you say it’s safe to update the template. If so, do you have a guide on how to do that?
Hi dengy! First of all, since you are updating from a very old version, is suggested to perform a backup of your website: https://support.undsgn.com/hc/articles/360001216518
After this you can update your theme to fix the problems, please note that since probably your version doesn’t have the Automatic Update mechanism you should update with the Envato Market method: https://support.undsgn.com/hc/en-us/articles/214001205
Hi! We need to extend the functions of uncode native custom filed, to insert, image, bio author, custom font style, wysiwig editor, shop products linked, ect… Is it possible use Advanced custom fileds Pro? Could it create problems? We haven’t found answers in the documentation. Thanks a lot.
Hi NextConceptMilan! We are sorry but Uncode does not claim compatibility with ACF, so we cannot assure you that there are no conflicts based on how you plan to use the plugin. In any case, we have many users using ACF, although I don’t know at what level. Best 
ok, thank you. Have a nice day
Sorry, can you recommend another way? Or only custom development?
Thank you too, best 
Sorry, didn’t see the last message: honestly to get so advanced custom fields, with media, text editor etc. I can only recommend a custom dev, there where plugins available on the market would not be enough.
how can i reset my activation code?
Hello! Please send us a private message using the form you find on this page https://themeforest.net/user/undsgn#contact and include your Purchase Code so we can check it and, in case, reset it. TYIA, best 
Hi, I’m writing about Vimeo issue. I’ve updated js library (I used files in your Dropbox link), and I have set on OFF Split CSS/JS option, but it’s still not working.
Console log says:
The resource from “https://raw.githubusercontent.com/vimeo/player.js/master/dist/.min.js” was blocked due to mismatch (“text / plain”) of the MIME type (X – Options-content type: nosniff).
Please, next time provide your url as well if possibile. Anyway, we have updated the files app.js and app.min.js on DropBox with a different URL that should fix the MIME type issue. Please check and let me know. thank you!
it works! thank you VERY much <3
Thank you too for confirming! All the best 
I’ve just updated to last version, 2.7, and the Vimeo is come back…
Hello attimo! If I understand you correctly, you are saying that it works correctly, right? In this case thank you for confirming, all the best 
Uncode last update (version 2.7) has lost the right path of this resource https://raw.githubusercontent.com/vimeo/player.js/master/dist/.min.js on Uncode app.js file. I fix manually, but please update also your future version to prevent Vimeo problem.
Thanks
Thank you attimo! Evidently something went wrong in production, a minor update is on the way.
Hello, is the theme enabed with Ajax page loading? I need to install a continuous audio player like this https://sonaar.io/mp3-audio-player-pro/features/ Thanks!
Hello,
sorry, no, it isn’t, Ajax page loading is a feature that creates a lot of conflicts with 3rd party plugins and it is hard to apply the ajax navigation to the entire site with this kind complex themes supporting WooCommerce or similar plugins.
Thanks a lot for your prompt reply!
What a pity, I love your theme… will find another way to endorse it
Best
Thank you and sorry. Maybe try with some small portfolio theme. Best 