262 comments found.
Wordfence is reporting a vulnerability in this the version 1.4 of Mikado Core which is the version bundled with this plugin :
Can you please confirm when you will update the theme/plugin to resolve this?
Hello,
Thank you for contacting us.
This notice is not for the Anahata theme and it is not for the Mikado Core plugin included with the theme. The notice is for Roam theme and its Mikado Core plugin. Note that Mikado Core plugin included with Roam Theme is not same as Mikado Core plugin included with Anahata theme so you can ignore this notice.We are sorry if there’s been any misunderstanding because “Mikado Core” is name used for core plugins inside our several different themes. It seems that Wordfence is displaying the notice wherever there is Software Slug called “mikado-core” regardless of the theme. So instead of this notice displaying only for Roam Theme, it is mistakenly shown for all theme that have “mikado-core” Software Slug.
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Thank you for confirming that there is no issue. You might want to bump the version number on the theme to remove this warning for this plugin, since it will show as being vulnerable on WPtoolkit in cPanel and Plesk (or better still differentiate between different plugins with different names?)
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When there will be an complement update. It has been almost a year of the last update. Please, I would like an estimated date.
Now I cannot update plugins because it gives error, and it is because the theme is not updated since almost a year and many plugins is updated more frequently.
Thank you so much.
Hello,
The theme is supported and will continue to be updated. At the moment, we don’t have an ETA for the update’s release.
In case you need an immediate update of any bundled plugin, you can contact us through this email (just add your purchase code in the mail), and our support agents will provide you with the latest version.
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I installed the theme along with the demo, but I can’t see the articles on the various pages of the blog. What could it depend on?
I’m also having problems with viewing events
Hello,
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hello i can’t sign up because I don’t receive the account activation email
Hello,
Contact us through this email, include your purchase code in the email and email that you used on the Help Center, and one of our support agents will gladly help you.
Support
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Hello! I purchased the Anahata yesterday, but cannot register on https://qodeinteractive.com/ I have serious issues with the theme an need to contact support. Otherwise I will have to request a refund. Thank you.
Hello,
Thank you for choosing our theme.
You need to create an account at our Help Center. To register and submit a ticket please follow instructions from this article – How To Submit A Ticket.
When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
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Hello! Thanks for your quick answer. My problem is creating an account. The form says “Working …” but nothing happens. I tried in Firefox and Safari.
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Finally worked out. Thank you.
Support
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Hi Mikado Themes Team,
I’m experiencing an issue with the Anahata theme related to the page titles, and I was advised to reach out to you by my SEO plugin support team (All in One SEO).
Here’s the situation:
When I use a default WordPress theme, the page title appears correctly, and there is only one title tag detected. (See screencast: https://a.supportally.com/v/c0HAsR) However, when using the Anahata theme, the page titles are either missing or duplicated. (See screencast: https://a.supportally.com/v/bkbAdL) The All in One SEO team tested this thoroughly and confirmed that the issue is theme-related. Could you please review this and help identify what might be causing the conflict?
I appreciate your guidance on resolving this issue, as it is affecting my site’s SEO performance.
Thank you in advance!
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
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hello, you theme includes vulnerable plugins. I know you said you can email for an update, but you should update your theme to include them, not doing so is negligent
Hello,
The theme is supported and it will continue to be updated.
We are constantly working on updating all of our themes, however, we do have a large number of themes which include bundled plugins, and it is simply not possible to release an instant update for 600+ themes whenever one of the bundled plugins is updated.
Thank you for understanding.
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I have just purchased this theme and am trying to request support. I have entered my purchase code… but it keeps saying “The purchase code is invalid” even though it is a copy and paste. How can I get support? All I want to do is hide the side menu, but can’t find any settings related to this.
Hello,
Thank you for reaching us!
Please make sure to fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
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hii theme is outdated in our website and our site was compromised sometimes before. can you pls let me know if we can change the theme to updated one without affecting our site.
Hello,
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. As mentioned in the article, we always recommend creating a backup version of your website before updating the theme, in the event something unexpected occurs during the update process.
In case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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but your theme is not updated since 2021 so you need to update first from your side as theme is outdated
Hi,
The current version of the theme is compatible with the latest version of WordPress. Also, you can contact our support if you need latest version of bundled plugins like Slider Revolution and WPBakery page builder.
The theme will of course be updated, however, at the moment we don’t have an ETA when the update will come out.
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This theme has not been updated since 2021. Are you planning to release any updates?
Hello,
The theme is supported and it will be updated. At the moment we don’t have an ETA when the next update will come out, however, we can say that the current version of the theme is working correctly with the latest version of WordPress.
Do let us know if you have any additional questions.
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Hello,
I am having massive problems with the plugin “Timetable Responsive Schedule For WordPress” and can no longer update my client’s course schedule.
I have seen on Themeforest that there is already a new version of the plugin (v7.2). When can we expect a theme update or is it possible to update the plugin?
Many thanks and best regards,
Wiebke
Hello,
You should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Hi, when is the next update to this theme? I have a new client using your theme and it’s asking for new WooCommerce templates.
Hi there,
Thanks for writing in! The theme will for sure be updated and when it comes to the WooCommerce files, you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thanks.
Support
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If you use such software like Revolution Slider and WPBakery, you should at least push the new versions through and release an update for this theme. WPBakery used in your theme is version 6.8 and they are already at 6.10.0
Therefore PHP 8.1 is NOT working with this theme.
Really bad!!!
Hi there,
Thanks for writing in!
If you need an immediate update of any of the plugins, please end us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
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After I updated plugins, wordpress and aviana theme from version 1.9 to 1.11, , the footer no longer adjusts to the screen in mobile view for cell phones. Do you have experience with this problem and can you give me a tip?
Thank you very much and best regards, Wiebke
Hi there,
It is a bit hard to tell from here, but you can always go to Mikado Options > General and hit save just in case so your settings.
Also you can always share your website URL so we can check this on your end.
Thanks
Support
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Folks, where can I change the color of the add to cart button – literally can’t find it in the documentation or in theme options as it has set it’s on hover to white…
Hello,
The add to cart button will inherit color set as “First Main Color” in Mikado Options > General (please see screenshot).
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Does it support RTL?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
If you have any additional questions please let us know.
Support
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Hi,
I am in the process of integrating a Consent tool for my website. While scanning/checking the website regarding external domain integrations, I get the following link indicating a problematic integration:
https://anahata.qodeinteractive.com/wp-content/uploads/2017/01/search-img.jpgCan you maybe help me how or where I can remove this reference/link? Is this link perhaps included somewhere in the code? My search was unsuccessful and I hope you have an explanation.
Thank you very much!
Wiebke
Hi there,
It is being used as a background image once you click on the search icon. If you wish to remove it you can navigate to your theme folder /wp-content/uploads/2017/01/search-img.jpg and remove the image for sure.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
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Hi, I have purchased this template 2 years back and it was working fine, until recently their is an issue with the site not displaying due to the WPBakery Page Builder and the plugin has not updated for one month. I assumed that the WPBakery page builder was included in the theme as mentioned here. Please help!!
Hello,
Please check if you are running latest version of theme and plugins listed in change log. If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update theme all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Is this theme not compatible Elementor Pro page Builder?
Hi there,
Thanks for writing in! The theme comes with the WPBakery plugin which is more than enough to achieve anything you do see on our demo website. It is unfortunately not Elementor supported.
Do let us know if you have any additional questions.
Support
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Hi Iam using video banner element in WP bakery, but on mobile devices youtube video player pops up so small. Same vimeo. Where can be a problem please?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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why it says Last Update 30 December 2021?
Hi there,
Thanks for writing in! Latest theme update was released in December 30th, 2021, so this is why it has this date.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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