490 comments found.
Is it possible to use the theme twice in the same domain for two consecutive events using the same license or should I purchase a new one?
Hi,
Thank you for purchasing.
If you are using it on 2 WordPress websites. You have to purchase an additional license or remove the old one.
Please register your account here https://license.themegoods.com/manager/ Then you will be able to manage/remove your purchase code registration’s domain from there.
​Hello, I can’t find a way to: “Remove the loading splash screen/icon” when you are first loading the website in the latest update. I just want people to skip this and directly load the website.
Can you point us to how we can disable this?
Thanks a lot.
Hi,
Thank you for purchasing.
You can disable the LoftLoader plugin to remove the preloader.
Hi,
We have few question before buying this great theme.
1. As your session description are large, we’d prefer to open the full session’s content into a poppin window like on this website https://www.workhumanlive.com/americas/agenda/#day_4 (look at the Game-changing content content) , by clicking on a button “Learn more”. Is it feasable?
2. Also for some sessions we have 2or 3 different speakers, and we’d like to show all their pictures into the session tab. Can this be done?
Thank you
Hi,
Thank you for your interest.
Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers. Thank you.
Hi, Quick Presale questions. Is it possible to have the tickets on your theme converted to woocommerce products. The goals is to sell tickets with different pricing based on the user role (registered earlier). Is this possible? Does this theme support woocommerce in general ? Do you support multiple attendees per event with custom field for these attendees? Any attendees based registration / management system for the events?
Hi,
Thank you for your interest.
1. Yes of course you can create multiple products for that requirement.
2. Yes it’s support WooCommerce.
3. I would required custom modification within theme core core to add that part.
Import Failed Whoops, there was a problem importing your content.
hi cannot import demo – -“
Many people have this issue, why is it still continuing? I have submitted a ticket and the solution is not working.
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Nothiing still has been done.
We replied your ticket. Could you please continue there. Thank you.
Import Failed Whoops, there was a problem importing your content.
hi cannot import demo – -“
may you tell me why, i thought you need to fix this seems many people have this issue, thanks
Hi,
Thank you for purchasing.
Technically importing demo contents are multiple processes which download media files from demo server to your server.
So we are using the most completed importer script available in the market. However if there is some limited setting on your server which kill importing processes when it reaches certain level of server resources usage. It’s related to your server limitation.
Normally we can try to find other workaround for you to see if it works by using other plugin to manually import content first then try to import all media files later. To see if it’s working.
But these workaround required your WordPress login information so please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.​
Hello I have a client who would like a website for renting equipment to different companies at specific dates (events). And publishing these events on front end. He also would like to have a pdf printed of the orders of its clients, would that be possible with a theme such as yours ? thanks for your feedback.
Hi,
Thank you for your interest.
Unfortunately, our theme isn’t designed for that purpose.
​Dear ThemeGoods team,
we’ve purchased the Grand Conference Theme a while ago. The Premium Plugin “Revolution Slider” ​is included in the theme. ​We have the problem, that Slider Revolution always asks for an unlock to use the Premium Features like Templates and Add-Ons. For this we need a license key, but we don’t have one because the plugin gets shipped with the theme an without license Code. I’ve tried the Envato purchase Code but unfortunately ist doesn’t work.
Best regards
Hi,
Thank you for purchasing.
Normally you can use all basic function of Revolution Slider plugin you saw on demo site.
However you have to purchase separated license for Revolution Slider if you want to use additional features ex. auto update feature of the plugin. When you purchased theme, plugin is included but it’s purchased code for theme
Can you please respond to my ticket # 3161700? Please!
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Hello, can you please respond to my ticket about changing the order of the speakers inside the Session Tab. Post types order plugin doesn’t work, and I’ve seen that another user had the same problem. Thank you.
Hi,
Thank you for purchasing.
We did reply your ticket with solutions. Thank you very much.
Hi, I need help with two things:
Slider Revolution comes included with the purchase of the theme Where do I find the license?
I can’t import the Slider Revolution demos listed in the documentation [Links down].
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Pre-sale questions: 1. Is it possible to make theme as one-pager with anchor links at menu to specific sections on page? 2. Is it possible to create a sticky floating registration button at the bottom of the screen on desktop and mobile view, next to the “Back to top” button? 3. Is it possible to make the speakers clickable and have a popup window with short description or maybe some other way instead leaving to subpage?
Hi,
Thank you for your interest.
1. Yes you can also create one page with anchor links.
2, 3 Currently It doesn’t support that. We will consider to add it into the future if there are many requests from customers.
Urgent help needed. Header and Footer missing after website going live with new URL Private Ticket #3129540
I used https://license.themegoods.com/manager/ to create an account but it never send me an email
Congratulations! Your registration was successful. You may now log in using the password that was emailed to you.
Please help.. still no email arrived to login to manage new license. Is this caused by the new domain and license issue? Can you replace the license?
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
I’ve been doing some editing on the home page here today, and now the bottom half (roughly) isn’t using the full width of the page. The bottom section in particular called Tiecon Canada Team isn’t full-width.
Can you shed any light on why this would be happening?
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
I cant find the “Grand Conference Theme Custom Post Type – Plugin” to install in Wordpress. Could you help me?
Hi,
Thank you for purchasing.
First you have to register your purchase code, please see detailed instruction here https://docs.themegoods.com/docs/grand-conference/getting-started/register-your-purchase-using-token-key/​
Then you will be able to install all premium plugins from Appearance > Install Plugins.
I can’t login to remove my registration from themegoods website. I don’t get the acces info mail.
Hi,
Thank you for purchasing.
Could you please provide your registered email address using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
Purchased this theme long back. But did not use it. Today registered the theme. But unable to activate the theme even though a purchase code is present. Unable to raise a ticket too as it says support is over. Not sure how I can activate even with a valid but unused purchase code.
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Ok, I have registered. But demo content is not importing. All server requirements are met and in green tick mark. But demo content not importing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, please advise how to remove Archives and categories ind side menu on tablet/mobile and also how to change color of speaker profile?Thank you
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hello, we are interested in using your theme for our new website, however we want to know if the theme is fully compatible with Elementor, if so we want to know if the free version of Elementor is enough to edit the theme or the Pro version is required?
H,
Thank you for your interest.
Yes our theme is fully compatible with Elementor and all our demo pages are created using the free version of Elementor.
So Elementor Pro version is not required.
Hello, we have already purchased the theme,
We want to set up the site first on a local server before putting it online.
Can we register the theme without any problem in the future with the license? That is to say, to export the data to another server with the final domain.
Yes you can.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
