Hi, please be so kind to share your activation code and your URL via our contact form at https://themeforest.net/user/codexthemes , thank you

Looks like the download here is still set for v5.5.0

Hi, sorry for possible confusion, version 5.6.0 will be released in a couple of days. This update email was sent by mistake, please ignore it for now. Thank you

Hi, it seems there were multiple activations of the same license on different instances. Please share your purchase code via our contact form at https://themeforest.net/user/codexthemes so we can verify, thank you

Thanks for fix the issue.

Hi, would you be so kind to resubmit this at codexthemes.ticksy.com and provide more details / examples what exactly do you mean? Thank you

Hi, please be so kind to resubmit this at codexthemes.ticksy.com, thank you

Hi! I can’t access. I can’t remember the password and the link to reset the password redirects to the homepage

Hi, in this case please use our contact form at https://themeforest.net/user/codexthemes

Hi great thanks!. One thing how can I make them available con Rev Slider? Thanks

Hi, please check https://www.sliderrevolution.com/faq/uses-your-own-fonts-with-slider-revolution-plugin/

Thanks!

Hi, would you be so kind to resubmit this via our contact form at themeforest.net/user/codexthemes sharing your purchase code? Thank you

Actually, I fixes it by turning off a few settings within Chrome Dev Tools, but thats anyways

Hi, would you be so kind to share your licenses and URLs via our contact form at themeforest.net/user/codexthemes ? Thank you.

Hi, concerning header and menu please check https://codex-themes.com/thegem/documentation/header-builder/#general , concerning footer please check https://codex-themes.com/thegem/documentation/footer-builder/ . Please contact us via our contact form at https://themeforest.net/user/codexthemes for any further questions.

Hi, thank you

Hi, sorry for this delay, you can do it here https://prnt.sc/o9NPq2Dh4fYN

Hi Vanessa, WP Rocket is included as bundled plugin, you do not need to pay extra. The license is for a lifetime.

More facts about TheGem:

1. TheGem includes 400+ fully pre-built multi-page and one-page websites and page templates in total (for different purposes), which can be easily imported in your own WordPress installation and could be a perfect starting point for your own website (check here https://codex-themes.com/thegem/meta-splash/). Of course, you can easily combine different demos, mix & match them and edit in an easy way. For example, you can choose to import some ready-to-use website and after that add some more pages / templates from other pre-made websites to this imported website. It is very flexible. Please check this video: https://codex-themes.com/thegem/wp-content/uploads/2019/09/new3.mp4

2. TheGem comes with powerful and easy-to-use visual page editors – Elementor & WPBakery Page Builder. This drag’n’drop visual editors allow you to create and edit your pages in front end, immediately seeing the visual result. Elementor check here: http://elementor.com/ , WPBakery here: https://youtu.be/U5N9e5FFbxc

3. TheGem includes all features, tools and functions which are needed to make an awesome looking and performant website without any coding knowledge. It is very easy to use and intuitive in setting up and building.

4. TheGem comes with an ultimate tool for building webpages in a speed of light: TheGem Blocks . Blocks is a huge collection of pre-designed page sections like hero, contact, about, portfolio, blog, pricing tables which you can insert in your page with one click. Learn more about it here: https://codex-themes.com/thegem/blocks-landing/

5. TheGem is a performant WordPress theme with an excellent onpage SEO, so you can be sure your website will be very good anticipated by Google with very good search rankings

6. The price for TheGem’s license includes everything you see on our demo website and all needed features. Plus, it included premium plugins like WP Rocket, WPBakery Page Builder, Revolution Slider and LayerSlider. So you do not need to purchase or install any other additional plugins or tools for this. And you don’t need to purchase annual subscription of Elementor Pro, as TheGem extends the free version of Elementor with all needed cool features.

7. For this price you will also get a premium 5-stars support by the team of our professionals. So in any case of any questions and requests you can always count on a high professional support

8. TheGem is rated with 5 stars and trusted by 60K customers. So you can be sure you buy a very solid high quality product.

Please do not hesitate to contact us in case of any further questions.

Hi, it looks like you have multiple activations of the same purchase code on different instances. Please contact us via our contact form at https://themeforest.net/user/codexthemes for further details, thank you.

BTW Awesome theme!

Hi, as we can see there are multiple TheGem instances under the same license key. It is not allowed by license rules. Kindly contact us via our contact form at https://themeforest.net/user/codexthemes for further details.

Hi, would you be so kind to share your URL and your activation key via our contact form at https://themeforest.net/user/codexthemes so we can check? Thank you

Sent now, tnx a lot for help

Hi, would you be so kind to share your purchase code and your URL via our contact form at themeforest.net/user/codexthemes so we can take a look? Thank you.

Thank you. It’s just been sent.

Thank you so much for resolving this issue!

Thank you very much for the reply. I think these screenshots are from ELEMENTOR. We are using WPBakery. Where would those options be found? Thanks.

Thank you very much.

Hi, replied on your email message

Hi, it can be connected with the latest woocommerce release causing fatals on the frontend. Please contact us via our contact form at https://themeforest.net/user/codexthemes and provide your URL and purchase code, we will check

Uncaught TypeError: array_filter(): Argument #1 ($array) must be of type array, bool given in /home/wwwthesp1/public_html/wp-content/plugins/woocommerce/includes/class-wc-frontend-scripts.php:65 Stack trace: #0 /home/wwwthesp1/public_html/wp-content/plugins/woocommerce/includes/class-wc-frontend-scripts.php(65): array_filter(false) #1 /home/wwwthesp1/public_html/wp-content/plugins/woocommerce/includes/class-wc-frontend-scripts.php(430): WC_Frontend_Scripts::get_styles() #2 /home/wwwthesp1/public_html/wp-includes/class-wp-hook.php(307): WC_Frontend_Scripts::load_scripts(’’) #3 /home/wwwthesp1/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #4 /home/wwwthesp1/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #5 /home/wwwthesp1/public_html/wp-includes/script-loader.php(2156): do_action(‘wp_enqueue_scri…’) #6 /home/wwwthesp1/public_html/wp-includes/class-wp-hook.php(307): wp_enqueue_scripts(’’) #7 /home/wwwthesp1/public_html/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #8 /home/wwwthesp1/public_html/wp-includes/plugin.php(476): WP_Hook->do_action(Array) #9 /home/wwwthesp1/public_html/wp-includes/general-template.php(3042): do_action(‘wp_head’) #10 /home/wwwthesp1/public_html/wp-content/themes/thegem/header.php(58): wp_head() #11 /home/wwwthesp1/public_html/wp-includes/template.php(770): require_once(’/home/wwwthesp1…’) #12 /home/wwwthesp1/public_html/wp-includes/template.php(716): load_template(’/home/wwwthesp1…’, true, Array) #13 /home/wwwthesp1/public_html/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #14 /home/wwwthesp1/public_html/wp-content/themes/thegem/page.php(3): get_header() #15 /home/wwwthesp1/public_html/wp-includes/template-loader.php(106): include(’/home/wwwthesp1…’) #16 /home/wwwthesp1/public_html/wp-blog-header.php(19): require_once(’/home/wwwthesp1…’) #17 /home/wwwthesp1/public_html/index.php(17): require(’/home/wwwthesp1…’) #18 {main} thrown in /home/wwwthesp1/public_html/wp-content/plugins/woocommerce/includes/class-wc-frontend-scripts.php on line 65

Hi, there is a critical issue with the latest WooCommerce update, please check https://wordpress.org/support/topic/critical-error-on-front-end-since-6-9-0-update/

We would recommend to downgrade to 6.8.2 since 6.9.0 is patched. You can use this plugin to downgrade https://wordpress.org/plugins/wp-rollback/