23241 comments found.
Hi Porto,
In my product I inserted a video but I don’t know why is giving error in webside. https://www.candleart.es/vela-abrecaminos/ I inserted url youtube in product located in: Video Source (Video shortcode, Youtube url or Vimeo url)from youtube: https://www.youtube.com/watch?v=jUK0RyjVveI&t=31s
thanks,
Hello, @Joaquim_,
That is not our theme issue but that is your site issue, please read the below-given articles:
https://www.youtube.com/watch?v=HIYPNuv9g3w
https://appuals.com/fix-an-error-occurred-playback-id-on-youtube/
https://support.google.com/youtube/thread/10329866/consistently-getting-an-error-occurred-please-try-again-later-playback-id-on-all-videos?hl=en
Regards, P-THEMES.
Hi Porto,
Pleaes, mi server hosting after checking says is because of the template. Can you please see it ?
“We contact you in relation to the incident that you reported to us to reproduce the video under the url: https://www.candleart.es/vela-abrecaminos/
We have reviewed the server error logs and did not detect that this error is caused by the server configuration. In this case, the error that appears is from YouTube.
It would be necessary for you to contact the developer of the template to check if there is any problem.”
thanks, Joaquín
Hello, @Joaquim_,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out if possible.
Regards, P-THEMES.
Hi Porto,
Regarding previous query I don’t know if will work or not in my webpage.
I have an alternative solution but I don’t know if is consistency correct or not for Porto.
Inserting an image to the short description of the product and linking to my youtube video. I don’t know if this can: – Give me problems in future – Or give problems in speed – Or some problem in the SEO product.
I understand I can use the same image for my 5 languajes and changing the url video (different languajes) each time.
https://www.candleart.es/Captura.JPGthanks, Joaquín
Hello, @Joaquim_,
If that trick working for you then you can keep it and use it, hope this will not harm your site in future as well.
And regarding Speed, as the video is from Youtube and not hosted on your site, so it will not have the major impact regarding speed on your site, no need to worry about it.
Regards, P-THEMES.
Hi Porto, Thank you.
If instead of inserting a picture if I insert a youtube video “Embed.” or something similar you think is posible to do it? I have placed directly the URL youtube video but do not recognice the video (yes in pages) but not in layout product.
Any suggestion please ? or standard code as example I should do it?
thanks,
Hello, @Joaquim_,
Yes, you can use the Youtube video embedded code as well, it will also work for you, please use the Custom HTML element and add/insert the embedded code in it.
Regards, P-THEMES.
Hi Porto,
Ok done. I have copied the code provided by youtube with the “share” button. Question: The autoplay for video is not working in template? I putted &autoplay=1
Please can you see in the link product video: https://www.candleart.es/vela-abrecaminos/Code video: <iframe title=”YouTube video player” src=”https://www.youtube.com/embed/jUK0RyjVveI?&autoplay=1” width=”560” height=”315” frameborder=”0” allowfullscreen=”allowfullscreen”></iframe>
thanks, Joaquín
Hello,
Love the theme, but now woocommerce warns me that porto/woocommerce/myaccount/form-login.php verzió 4.1.0 elavult. Az új verzió: 6.0.0,
When do you plan to update the theme? I have 6.4.1 version.
Best regards, Tom
Hello, @tomcoska,
Sorry for the inconvenience, it is showing only a single WooCommerce template as outdated because WooCommerce released it’s update and that is why the single template of the theme has outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find an updated version of the theme with solved this outdated template issue so until that please be patience.
Regards, P-THEMES.
Hi Porto,
In my webside I want to place a page gallery for my videos of the products. A kind of gallery (inserted from youtube or similar), the goal is the speed in opening the video. Any suggestion about how to insert them and how to distribute them? Example, in columns, to profit the space. Any special predefined layout for this in pagebuilder porto ?
Thanks a lot, regards
Joaquín
Hello, @Joaquim_,
Unfortunately, there is no such pre-defined layout, and you can achieve it using a trick, you can use the Porto Carousel element, and then use the video element multiple times in it, you can use the youtube video in those video elements as per your requirements.
Regards, P-THEMES.
Hi Porto,
I have done according your suggestion. At the middle pages 3 consecutive videos. Please can you see if looks correctly in web? And is possible to activate the arrows left and right to select more videos?
Here: https://www.candleart.es/pt-pt/
Snap: https://candleart.es/0011.JPG
thanks,
Hello, @Joaquim_,
If you want to show more videos then you have put/insert the videos element more times in the Porto Carousel element and if you want to show the arrows to scroll then you have to edit the Porto Carousel and go to Navigations and chage the setting as per your requirements: https://postimg.cc/7bCLxRMV
Regards, P-THEMES.
Hello.
I would like to know if it is possible to completely change the mobile view or layout of a porto theme without affecting the desktop view.
The link of my store is: https://seitonbajio.mx/tienda/
Hello, @mvives,
Actually, Yes. For this you have to create two layouts on page 1 for the desktop and 2nd for the mobile then use the Elementor responsiveness option you can hide the layouts from specific devices. Here is an article to know how it works for a better reference: https://elementor.com/help/mobile-editing/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/03/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hello, I think the documentation is not updated. Two examples: To remove the home popup it says to go to home and edit the page with the composer but in reality the option is inside the popup in another menu. Another example, to edit the sidebar widget block, documentation says go to Blocks in WP admin bar, but it’s not there…
Hello, @diegodaly,
1) For the popup navigate to the Porto >> Template builder there you will see the block called “Newsletter Popup” simply edit/remove it as per your need.
2) Actually, from version 6.0 the block shifted to the Porto >> Template builder there you will see all the blocks you have on your site.
We are currently working on the updates and documentation, very soon it will be updated.
Regards, P-THEMES.
Hi, just something quick, that why dont need support, just started a brand new install with Porto with demo 34, trying to change the header settings like colors and stuff, but cant do it and also the header is not the same as the default demo or like this, https://imgur.com/a/4aSwnV7 so i keep getting this message: “Important Note: Header Builder helps you to develop your site easily. Some below options won’t be worked well because the priority of the builder widget option is higher.” So am i doing something wrong? Thanx
Hello, @fastjewel,
I have just checked your site now and it is working perfectly fine for me, please see this screenshot: https://postimg.cc/9zSz7GZF it must be the cache issue at your end nothing else, so try to clear the cache and check back.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 29/03/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi, you are right, cleaned cache and it works, thanx a lot!
You’re Most Welcome!!
Hi, I would like to add additional description on product category page and I can see the field “Content Bottom (Please input comma separated block slug names.)” but I can’t see the block section where I could create the block. In your documentation it’s showed that there should be that section but it isn’t. Could you help me with it please?
Hello, @MMHermann,
You will find the block under Porto >> Template Builder: https://postimg.cc/WdBfD17f
Regards, P-THEMES.
Hello, I have problems with a site in development. Until a week ago everything was fine. configured correctly. but today, it looks unsettled. I thought it might be a server problem, but I have other sites in development and they display without a problem. the site is https://merken.otherside.cl/ and it looks like it doesn’t have the style sheet. Any ideas?
Hello, @adurruti,
Your provided URL is not working for me, it is showing this: https://postimg.cc/rdyMPjBk
Could you please share the screenshot of your issue and also the console of the page screenshot having issue, so that I’ll check further and help you out.
Regards, P-THEMES.
Guys, I updated my theme to the Elementor version, which was fantastic, but I’m not sure how to translate some parts, like this carousel grid where it displays the link to read more.
https://uploaddeimagens.com.br/imagens/gg40FZAHello, @robertoferreira,
Please use the Loco translate plugin on your site. After installing the plugin please Navigate to Loco >> Themes >> Porto >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Woocommerce >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
Also, please Navigate to Loco >> Plugins >> Porto -functionality >> Edit the translation which you are using for the site >> Click the Sync button >> Find the words and add the translation for them and save it.
https://wordpress.org/plugins/loco-translate/
Note:
1. Custom (recommended)
2. This is Loco’s protected folder under “wp-content/languages/loco/” which is safe from automatic updates and provides priority over the above locations.
https://localise.biz/wordpress/plugin/manual/msginit?utm_medium=plugin&utm_campaign=wp&utm_source=admin&utm_content=plugin-msginit#order
If this folder doesn’t exist you may need to create it and ensure it has the correct permissions.
https://localise.biz/wordpress/plugin/manual/filesystem
If the issue still exists then please send me the WP admin login details of your site so I will check and solve the issue for you.
Regards, P-THEMES.
I submited ticket on support, need help ASAP.
Hello, @rajkom,
Yeah I can see you submitted the ticket with bad review, to threaten us, or to get the live support which is not possible, this is really really an offensive behavior, you should have to follow the international standards regarding the support and policies, this is not a correct way that when you have an issue, simply rate bad review, then generate support ticket, and then write here on comments with in 10 minutes.
Well, Its a request please follow the staandards and also change your review as this is not a valid one, we previously helped you as well in your old tickets and we will help you in this case as well.
I have just confirmed from the support department and they said that they already replied to your support ticket, so please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Hello
Can I please request you to resolve my ticket #6059 of September 07. I really need the demo of Transportation & Logistic.
I have received a response that it will be fixed and added in the next update release, but it’s been 13 days and still nothing.
Your quick and prompt support will be highly appreciated.
Thank you
Hello, @naarwebz,
Really sorry for all this inconviniance, I am apologizing for it, I have just confirmed from the support department about the update, and they told that they will fix multple issue with it, so that is the reason it is taking a little more time, but we will release the update by next week. So please be patience till that.
Thanks for your understanding.
Regards, P-THEMES.
the module “porto sempre in alto nav link” for a few days does not remain in the box page but moves all the way to the right. Help me?
Hello, @simonocci2,
Sorry to say that but I am not able to understand your issue properly, could you please explain it more clearly, if possible with some screenshots for my better understanding.
Regards, P-THEMES.
I want to change the text color in the main menu, but nothing changes when I change the theme. Where else can I change the color?
Hello, @Pfanner,
You can change the Main Menu color from Porto >> Theme Options >> Skin >> Main Menu as per your requirements.
Regards, P-THEMES.
Hi reset license does not work. as i cannot gan access to your support …help
Hello, @taiger,
I have reset your purchase code, now you can use the same purchase code for activation of your theme.
And regarding the support account access, please share your theme purchase code PDF file with us via our email newsmartwave@gmail.com so that our experts will check/verify and create the support account for you.
Regards, P-THEMES.
After the update of woocommerce, the “My Account” pages no longer work. Wordpress reports “form-login.php” is out of date. Also, in admin it reports “Your theme (postage child) contains outdated copies of some WooCommerce template files.” I think it is because of this problem? Is there an update for this?
Hello, @profimusic,
My account page is working fine for me, Could you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out if possible?
And our development department is working on the new theme update, with which we will solve this outdated template issue as well, so please be patience and stay tuned.
Regards, P-THEMES.
Hello.. I like this theme, can RTL accept Arabic language
https://www.portotheme.com/wordpress/porto/shop12/Hello, @ssaleh5446,
First of all, thanks for showing your interest in our theme 
Yes, it supports RTL and you can use it with any RTL language as per your requirements, you just have to change the site language as RTL language and it will automatically change your site structure as RTL.
Regards, P-THEMES.
Are there free add-ons with the template?
Hello, @ssaleh5446,
Yes, WP Bakery, Revolution Slider, Elementor, Dokan, WCFM, YITH WooCommerce Ajax Product Filter, YITH WooCommerce Ajax Search, YITH WooCommerce Compare, YITH WooCommerce Wishlist, these are the pre packaged plugins.
Regards, P-THEMES.
I bought the template and I have a problem with the add-ons, I need a paid subscription, which is not free
Hello, @ssaleh5446,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
hi, how can i remove share button from my team page? https://postimg.cc/r0GphVVZ
Hello, @blank81,
Please copy and paste the below given CSS code to Porto >> Theme Options >> Skin >> Custom CSS and check back your site after removing the browser cache.
.member-share-advance.share-links {
display: none !important;
}
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 18/09/2019. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi, team. I know you are still working on the theme update. Just let you know that the yith wishlist does not work after upgrading woocommerce. The wishlist icon on the shop or some product categoriespage does not show up and even dissappeared on the single product pages. I am using Wp-rocket plugin and it never happened before since woocommerce upgrading. Please let your team keep an eye on this. And hopefully the theme update will come out soon and will not have too many bugs. Thanks for your hard working.
Hello, @crazy_cube,
Sorry for the inconviniance, but I have just tested it at my end on my test site and it is working perfectly fine for me, you can check it too here:
Shop Page: https://blackpearlspro.com/porto_support/shop/
Single Product Page: https://blackpearlspro.com/porto_support/product/battery-charger/
So the issue is only on your site, and we have to debug it on your site, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out..
Regards, P-THEMES.
Thanks. I guess it is the outdated template that causes this issue because I only updated the woocommerce. Previously wp-rocket plugin works fine with porto theme after configuring. So I will wait for the theme update, and then see what to do next. Your support will not help as long as third party plugin gets involved.
Hello, @crazy_cube,
Ok Great! Then please be patience till the new update will release.
Regards, P-THEMES.
Hi! Before contacting you, I contacted the VPS provider, but they could not handle the CPU overload.
They told me to contact the code department and check which web query I was using taking up the most.
Looking forward to your support.
Thank you!
Hello, @alexpeterlong,
Can you please ask your VPS provider to share the report with you and then you have to share it with us, we want to check whether those queries are from our theme or not, your VPS provider will be able to look and share the report of your site.
Regards, P-THEMES.
Hi!
I use VPS from bkns.vn provider and they asked me to contact you. I have 3 pictures you can see at the address I sent below: https://ibb.co/nD8vf7M https://ibb.co/mbJPnjy https://ibb.co/vd3xd1s and i can send website admin and vps access if you request.Thank you!
Hello, @alexpeterlong,
There is no clue in your provided screenshot that your server is been overloaded because of our theme or any query coming from our theme is making your server overload, so this is really not helping, you have to ask the provider to share the proof.
Regards, P-THEMES.
Hi! I gave you what you asked for, instead of you blaming the VPS provider, why don’t you go in and check? This can help you identify some problems, if any, with your code, which you can fix to improve later.
Thanks
Hello, @alexpeterlong,
For your kind information, there is no such issue with our theme or code, and if yes then the issue must have to appear on all our customers sites but it does not and only on your site.
And please contact us via our support system with your site WP Admin and CPanel or VPS Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, One last question about my website. I built https://jesypet.ro and I build another footer based on elementor. Even if it looks fine on the editor, when I publish it looks without any styling. How can I force the styling made in elementor to be displayed on the website? Thank you!
moreover, the mobile menu toggle is not working at all. I worked several days ago,and now is not working again
I found the issue for not displaying the side menu. The side navigation menu is not working if I use the Elementor footer I build. Can you please help me deal with this? Thanks!
figured it out. I build the elementor footer with a third party plugin. I built i now with elementor templates and it works, thanks
Hello, @ClauGFX,
Sound’s Good!! that you have found the culprit by yourself and managed to solve your issue. You are the best.
Have a nice day.
Regards, P-THEMES.
