147 comments found.
Can this theme be used without any CPTs and built-in plugins? Client just wants the design and doesn’t have money for proper theme. He has no store or doctors. It’s going to be a simple presentational site with a couple of pages, not even a blog. So, can all CPTs and all unused plugins be disabled for it to work?
Also, does it work fine with WPML or Polylang?
Hi there,
Thank you for reaching out!
Yes, you can use our theme as a simple presentational website without the booking feature.
However, disabling theme plugins may affect some design elements, as certain sections rely on them for layout and styling.
Additionally, our theme is compatible with both WPML and Polylang for multilingual support.
After purchase, our support team will assist you in achieving the desired setup while maintaining the design.
Let us know if you need any further assistance!
This has been a very frustrating experience. I first purchased this item on elements but did not want to work with WP Baker, so then I purchased on on market due to VC elements. It is exactly the same plugins… and I can’t reach anyone on support. How do I get a refund?
Hi Cjbfl.,
You can send your queries directly to our support team at support@wedesignthemes.com.
Thanks!
Dear Support Team,
I recently purchased the “Psychology – Counseling WordPress Theme” from Envato Market, and up until two days ago, it was functioning perfectly. However, I’ve encountered an issue where only the Home page displays as intended, while the text on all other pages is now showing in bold. This unexpected change has significantly impacted the aesthetics and readability of our site.
Upon noticing this, I reached out to your support team and provided a detailed account of the problem. While I understand the request for WordPress and FTP credentials aims to facilitate a thorough investigation, I’m concerned about the security and privacy implications of sharing such sensitive information.
I’ve also observed that the live demo of the theme on your website mirrors the exact issue we’re experiencing, which leads me to believe that this may be an inherent problem with the theme itself, rather than an isolated issue on my end.
Given these circumstances, I kindly request your prompt attention to this matter. I believe a timely and effective solution can be reached without the need for my personal credentials, especially since the issue is replicable in your own demo environment.
I appreciate your support and understanding in resolving this issue as swiftly as possible. Thank you for your assistance.
Warm regards, Muhammad
Hi.,
Sorry for the inconvenience,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ DesignThemes Support So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Uploading a demo file shouldn’t be this hard. Is there another way of doing this without using Unyson?. It keeps giving error messages. And my zip is enabled.
Hi.,
Sorry for the inconvenience,
Please download the unyson plugin here: https://themessupport.com/wp-content/uploads/2023/10/unyson.zip
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
Hi, i would like to buy your theme but it doesnt work on my ipad or my iphone with Safari. It works on Chrome and it works on my Windows PC but it doesnt work on Safari on my ios devices. The Loading Screen is all what appears
(the live preview)
Hello Jurgenmarz,
Thank you for reaching out and expressing interest in our theme!
We have thoroughly reviewed our site using various devices and browsers and have not encountered any issues. It is working perfectly from our end. You can confidently proceed with the purchase of our theme. If you encounter any challenges during the setup or configuration of the theme, please feel free to contact us.
We are here to provide you with assistance.
Thats interesting, now it works 
thank you!
You can go ahead purchase our theme. If you’re facing any kind of difficulties in setting up or configure the theme, please get back to us. We are happy to help you.
Hello Team,
I’ve been using the paid theme on my website since 2018 my support ticket has expired, and I have updated the theme and plugins but all of a sudden when I updated the booked plugin my website showed some critical error. Can you please help me out on this issue I need this booked plugin on my website for the appointment booking.
Kindly find the website URL: https://healingcushiontherapy.com/
Best
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
I have installed this theme but it is showing error on the website of theme’s plugin
Hi.,
Please mail us your site (WP & FTP ) login credentials via the right bottom form located @ https://themeforest.net/user/designthemes So that, we can check the issue and let you know.
Thank you!
When I purchased this theme 2020 it came with WPBakery as a plugin. The plugin is telling me I need to update it. How do I go about this if it came with the theme?? I notice now that in the download file it doesn’t show WPBakery. Is this not being supported any more??
Hi.,
Thank you for contacting us.
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest updated plugin files.
Why have I been logged out of the forum? And my purchase code has been deactivated?
Hi Machanek.,
Kindly, confirm the purchase code through the right bottom form @ http://themeforest.net/user/designthemes so that we will check and reset the support forum login details
Please Refer: https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
Thanks!!
30 minutes after my information in this place. I received an email that my password has been changed on your support platform. I sent the purchase data in the form as you asked
HI machanek.,
Sorry for the inconvenience. kindly, share the username and the registered e-mail id, so that we will reset your support forum login details and let you know.
Thank you!
Hello Team, my site has become very slow, I will like to take out the page loader, Kindly assist me on how to do this
Hi.,
Kindly navigate to Appearance => Customize => Site identity => Use Site Loader. Where you can turn off it as per your requirement.
Please have a look: https://prnt.sc/aCy3C84uoVKC
Thank you!
Please there is no site identity as I have checked following the instruction on your document.
seen it now thank you
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
How can I change the little Icon of the brain that roll up the page to the top to another picture like my logo? This icon is always on the right bottom of the page that when you click on it it rolls up to the top of the page.
Hi.,
Have a great day.
Change the favicon:
Kindly navigate to Appearance => Customize => Site Identity => Site Icon where you can change the little icon as per your wish.
Please refer: https://prnt.sc/bH-kBRVJjNvi
Change the To top image:
Kindly navigate the file path given below.
File Path: wp-content => themes => psychiartist => css => layout.css
Where you can get the icon code and change it as per your requirement.
Please have a look: https://prnt.sc/fyHZrSQK6QYq
Thank you!
Hey, I just purchased the theme, I hired a professional developer to work on it but it looks like the theme doesn’t work. Now he has to develop it from scratch if I want the same What is the next step?
Here is the error we get when we install the theme:
The package could not be installed. The theme is missing the style.css stylesheet.
Theme installation failed.
Hi.,
Sorry for the inconvenience
Due to a local Holiday, we can’t reply to your request.
A common issue that can occur when installing WordPress themes is “The package could not be installed. The theme is missing the style.css stylesheet.” error message being displayed when uploading or activating the theme.
Please refer to the Link : https://help.market.envato.com/hc/en-us/articles/202821510-Theme-is-missing-the-style-css-stylesheet-error
You can import the demo content via the unyson plugin. Kindly refer to our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer to the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemesSo that, We import demo data for you.
I did what you said, it installed the theme but now the website does not come up at all. Just keep loading. Your actual sample in themeforest also has a huge delay to come up. What is wrong with the theme? Check it out: www.regalsecret.com
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Just emailed you. Let me know about the result…
Hi.,
We have fixed the issue. Kindly, have a look.
Please refer : http://recordit.co/UjQE3WkDjt
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end
hey all, I have this theme and is great BUT…. the videos on porfolio doenst work anymore… any ideas?
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Hi DesignThemes Support team,
I bought this theme and wanted to use the same kind of layouts as in your demo. For instance, a background image on top of the home page that takes the full space, a call to action on top of it, and also pick some of the different sections.
I saw the solution with unyson, and the thing is I already prepared a few pages on my website with various plugins involved and I don’t want to redo all from scratch.
How can I pick the demo elements that I would like to use ?
Best regards, Anis
Hi.,
Thank you for contacting us.
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Note : Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy license.
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
Hi,
I already mentioned seeing this solution, and it does not satisfy me.
I already have content and don’t want to override everything by using Unyson import. I just want to use the parts of the demo page that I like.
Please give me another solution, or provide a refund. I don’t see the point of using a template if it’s not facilitating content creation.
Regards, Anis
Hi.,
Kindly mail your domain URL, WordPress and FTP Login Credentials through the right bottom form @ http://themeforest.net/user/designthemes so that we will check the issue and let you know the solution.
Thanks!!
Hello,
Why would I give you my credentials ?
I am just asking for a solution to get demo elements one by one without copying the whole demo and erasing the whole site content.
If not possible, then I would like a refund, as I have no use of the theme.
Regards, Anis
Hi.,
Can you please more details about your issue, help us have a better understanding of it by getting back with any Screenshot / Video like references to our support team and we will gladly assist you.
Thank you, we look forward to helping you!
I already provided the details in my previous messages. Holly molly am I talking to a bot ?
Hi.,
Kindly, send us a message through the right bottom form located @ http://themeforest.net/user/designthemes so that we will send you the latest XML Demo content files.
We would be happy to help out here support@wedesignthemes.com.
Thank you, we look forward to helping you!
First of all my purchase code not working and i dont know why. I have a problem when i go to install 3 plugin (DesignThemes Core Features Plugin,DesignThemes Doctor Addon,MultiPurpose Before After Slider ) and the error is PCLZIP_ERR_BAD_FORMAT (-10). Help with this pls! Ty!
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end.
Then we’ll help you to get rid of it ASAP !!
Ty solved it!! 5 stars
Hi.,
We are glad you love our theme and that it suits your needs! Thank you very much for taking the time to review our theme and share this inspiring feedback with us!
Best regards!
DesignThemes Support.
Hello – have you looked at the demo on Firefox on Windows 11? Really slow to load. I am trying to update a site using this theme that I did not develop so I don’t have the purchase info. It loads slowly, especially on Firefox. I would like to disable the loading screen to see if that helps but I don’t see it in the settings.
Hi Johng95409.,
Thanks for contacting us and being interested in our theme.
Yes, we have tested our theme in the Windows 11 firefox and chrome browsers. The theme is working fine and fast.
Thanks!!
Regards., DesignThemes Support.
Is there a way to turn on off the loader? On Firefox, even on your demo it takes 4+ seconds to get past that and see the home page content.
Hi.,
Navigate Dashboard > Appearance > Customize > Site Identity > Site Loader ( ON / OFF)
Please refer to the attached screenshot: https://prnt.sc/HS7z_ssYtx_H
sorry but my previous message was not received by your support service. I complained about the WP Bakery page builder not working on the template pages purchased by you. They confirmed that it worked by asking to contact the developers of the plugin to purchase the full license. I do not find it the correct way to give me assistance so I ask you if there is the possibility of reimbursement for a model that I cannot use like the other users. I await a response on this. Thanks Stefano. scusate ma il mio precedente messaggio non è stato ricevuto dal vostro servizio di supporto. Ho lamentato il mancato funzionamento WP Bakery page builder sulle pagine del template acquistato da voi. Mi hanno confermato il funzionamento chiedendo di rivolgermi agli sviluppatori del plugin per acquistarne la licenza completa. Non trovo sia il modo corretto per darmi assistenza quindi vi chiedo se è contemplata la possibilità di rimborso per un modello che non riesco a utilizzare come gli altri utenti. Attendo una risposta in merito. Grazie Stefano
Hi.,
1) Plugins are included in our theme package, there is no need for you to purchase them. However if you want premium features of the plugin and premium support, only then you need to purchase a separate license for it.
More info can be read here : http://docs.wedesignthemes.com/dt_articles/how-to-get-updated-theme-premium-plugins/
Theme authors will not provide the activation code for the plugins bundled with the theme. And here is the article of envato for that https://help.market.envato.com/hc/en-us/articles/213762463-Bundled-Plugins
2) Please help us have a better understanding on it by getting back with any screenshot like references and also issues and along with WordPress and FTP credentials through the bottom right form @ http://themeforest.net/user/designthemes . We will have a look at your issue and fix it ASAP!
Thank you, we look forward to help you!!..
Regards., DesignThemes Support.
No demo is included, support is only by forum, so if you want a demo you have to wait, the links given to other users are expired. I think a want a refund please, time is very critical for my work :’(
Hi.,
Sorry for the inconvenience
You can import the demo content via the unyson plugin. Kindly refer our knowledgebase link for how to import the demo contents using the unyson plugin http://docs.wedesignthemes.com/dt_articles/import-demo/
Please check your server requirements., Please refer the below link for server requirements http://docs.wedesignthemes.com/dt_articles/requirements-for-theme/
If still facing any of issues Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your purchase code details to support@wedesignthemes.com. We create a user login and get back to you
Thanks for your answer, im going to email you with a video, can’t activate the plugin, i clic on activate but doesnt work
Hi.,
Please mail us your site credentials (WP & FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, We import demo data for you.
Please send your request to us directly at this email support@wedesignthemes.com
thanks, i will right now
done, just sent
Hi.,
We have installed the theme and imported the dummy data. Please have a look.
Thank you, we look forward to helping you!
Note: Images used in the demo are not included for download, these images are copyrighted, if you are planning to use the photos we can provide the links to buy the license.
Note: we are always looking for ways to improve the quality of our theme, services, and customer support. If you have a moment, kindly rate us. Have a look at the video for the rating process. http://recordit.co/YqdTBuEJRm
Hoping for a 5 star rating from your end 
Ho acquistato il tema ed installato la demo su wp 6.0 ma WPBakery nella home non funziona lato frontend mentre sulle altre pagine funziona
Hi!.,
Please mail us your site credentials (WP &FTP access logins) immediately via the right bottom form located @ http://themeforest.net/user/designthemes So that, we can check and have a clear look form our end. Then we’ll help you to get rid of it ASAP !!
