1466 comments found.
Hello! How can I change in single product page V1 the description button position and name? Thanks in advance!
Hello,
If you have Elementor Pro, you can modify the single product template. The theme has no builder for the product page by default. You can also use a customization service to modify the product page template.
Thank you
Woocomerce don’t work correctly with new update; In Chrome the products do not appear on the cart and checkout page, browsing is slow and the checkout does not work in safari if I am logged in.
Hello,
Thank you for your feedback. It could be a cache-related issue. Please try to clear cache and it again.
You can also test this issue with the default theme (or Storefront theme) to test if this is an issue of the theme.
Thank you
Just updated to the latest version of Woo and getting the following warning:
Your theme (Konte) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce.
It also states:
konte/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0
Hello,
Thank you for your feedback. We’re working on a new version. We’re going to update this theme soon.
Hey guys, i know my support has expired, but im having issues with the Popup section. After using it, i need to disable it and now there is no way to turn it off. The popup its always showing it on the products. I tried with the cache and a lot of tricks without success. I disabled it as always, but the popup disappear from the entire site except on the product pages. Once you enter to the product, the popup shows up. There is any way (with code) to disable it?
Hi,
The popup should not be appeared if you disabled it. Perhaps it is a conflict issue of the theme or plugins. Please share your website address, so we can check this issue and assist you better.
Thank you
Hey guys! Thanks a lot for the quick reply, the good vibes and predisposition. If you dont receive any complain about this issue, its probably as you said, something on my end. Anyway, the website is https://tienda.futurock.fm (at the moment only appears on the product pages like this one: https://tienda.futurock.fm/articulo/ovejas/
Somehow, browser’s cookies is disabled on your website, therefore it keep displaying the popup on your website. Please check plugins to find if it is a plugin related issue.
Thank you
I need to remove the image in the background of the header in the project page without affecting the portfolio featured image, it seems that the portfolio image is linked to the project’s background image,
https://brandawy.com/portfolio/tradat/Hi,
Because your website is under coming soon mode, we can’t check the link. However, the portfolio project page will use the featured image for the page header. You can edit your projects to remove this image.
Or you can try this CSS to remove the page header image.
.portfolio-project--layout-v2 .project-header {
background-image: none !important;
}
Please open a ticket on the support site if you need further assistance.
https://uix.ticksy.com/Thank you
Hi, we have renewed our support this morning but at 17:00 we are unable to open new tickets or respond to existing ones.
We are getting the following message:
“Sorry, the support license on this ticket has expired. The ticket owner will need to extend their support license and submit a new ticket.”
Hi,
With each purchase, Envato will give you new license key. Please get the new license key and update it to your account on Ticksy site.
Thank you
Sorry but I expect this to work automatically as I am logging in via Envato’s API.
I am able to login, and your Ticksy site is showing my purchase as verified and whilst I can post a new ticket (I just did a test), I am not able to reply to previous tickets at all!
Also, there is no way to update a license key in my account on your Ticksy site.
We’re not sure about the Envato’s API. We will check your account on the Ticksy site to test if the license key can be updated automatically.
At this time, we can see your new tickets. Our supporter will reply your tickets soon.
Thank you
Still doesn’t work. It means I cannot follow up to previous tickets and have to create them again!
Unfortunately, it is the behavior of Ticksy system. With the new purchase code, it doesn’t allow you to keep posting on previous tickets. But don’t worry, you just need to mention your previous tickets in the new tickets. Our supporters will keep tracking information and assist you as normal.
How to change the ‘Place Order’ text of the Checkout button?
Hi,
That text is fixed in the WooCommerce plugin. You can override the WooCommerce’s template to edit it.
Can you explain how to do this? Would be appreciated. Thank you.
You can check this documentation for more details:
https://woocommerce.com/document/template-structure/Thank you
Hi, in your demo your wishlist functionality has big issues with caching. You can add a product to your wishlist and reload the page and the product is still not highlighted as added (but it’s actually added to wishlist, the heart-icon simply doesn’t express it due to caching). Also, if you move between different pages the wishlist counter in the header does not work correctly also due to caching.
Hello,
Thank you for your feedback. We’re testing this issue and will find a solution for this issue.
Thank you. Do you actually have a date for the next new update? I’m also awaiting your new marketplace theme which you are working on if I’m not misinformed 
Do you have a date for that also?
Yes, we are working on a new theme for marketplaces. At this time, it is not ready to be released yet. But we’re trying to complete it as soon as possible.
Thank you
Great to hear. And what about Konte, do you have a date for the next update containing some fixes? For example the cache issue with the Wishlist. I read somewhere you wish to replace it with a more powerful plugin?
Thank you.
We’re trying to release a new update for the Konte theme in a next few weeks. And yes, our developer is testing this theme with some other wishlist plugins. We have a plan to support more plugins to make the theme more flexible.
is there a way to add an icon for the language and the currency beside the login and cart at the top??
Hi,
Yes, it is possible with the header builder of this theme. You can add the language and currency dropdown to the header.
wordpress customisation section completely style broken..anyone know how to fix it?, cache clearing not solving this issue
Hello,
Thank you for your feedback. Did you install the Kirki plugin? Please share a screenshot of the Customizer.
Thank you
yes we did..
Please mail us the admin login credentials via this contact form:
https://themeforest.net/user/uixthemes#contactOur developer will help you check this issue.
Thank you
Hi please help me activating and appearing of the menu and the footer in my website
I am using Homepage 11
www.brandawy.com
Thanks
Hello,
We see you are using the Page Layer’s footer. This theme is not tested with the Page Layer plugin. Please deactivate this plugin to fix the issue.
Thank you
Hello, does it supports video for the product image? and does it supports photos and video for the product reviews?
Hi,
The theme doesn’t support videos in the product gallery yet. You can use a plugin to make the review supports videos and photos.
Thank you
Hi, thanks for the update. Can we customize the product gallery to support videos? Also, what review plugin do you recommend for photos and videos?
Yes, you may need a developer to help you customize your website to support videos in the product gallery. We found this plugin may help you support photos in product reviews:
https://wordpress.org/plugins/woo-photo-reviews/Do you offer any customization work to allow video reviews?
Yes, we provide the customization work. But firstly, we want to clarify this feature with you.
Enabling videos in the product reviews will significantly increase the disk usage of your website. You should keep in mind that it may make your website stop working if the storage is full. Of course, there are solutions for this, like using a cloud storage service (eg: Google cloud, Amazone s3). But you have to pay additional fees for these services, and the technology is more complex. It is the reason why plugins just enable photos for reviews.
If you want to develop this feature for your website, our developer will help you. Please mail us via this contact form:
https://themeforest.net/user/uixthemes#contactThank you
Thank you for the update. Is it possible in product review to allow embed code for 3rd party hosted videos (i.e – Youtube…etc.)?
People can add embeded video (ie from Youtube, Vimeo…etc) to the content of the review. But is not possible to embed the upload form of these websites to the review form.
The theme is totally messed up when I’m changing some of the settings in Appearance > Customize, I’ve submitted a support ticket. Please respond and help!
Home page https://www.weddingguestdresses.com/ and product category pages are all messed up https://www.weddingguestdresses.com/collections/wedding-guest-dresses/
However, when I log in everything’s all right but visitors see all the messed pages
Hello,
It seems this problem relates to the caching plugin you are using on your website. Please clear all caches and test it again.
Thank you
Your theme provides elementor widgets like Product Tabs. Why is it not possible to specify to show products from best sellers from a specific category and tag in the Product Tabs? You can only select one option which makes this widget much more less flexible as Products Grid where you can mix up Type, Category and Tag.
Hello,
Thank you for your feedback. At this time, the product tabs widget doesn’t support to mix options like that. But it is a good idea. We will try to improve it in the future update.
Thank you
Hi, love your clean design. I’ve checked all product pages, but there is noone with direct zoom when hovering a product image on a single product page. I’d like to avoid to click. Zoom should be inside the hovered image. Is this possibile with your theme?
Hello,
Thank you for your question. By default, the theme disables the zoom feature. You can enable it in the theme option panel.
You can check this documentation for more details:
https://docs.uix.store/konte/#/theme-options/shop?id=productWith this option enabled, the zoom image will be inside the hovered image.
Thank you
Hi, thank you very much for the fast reply. This option is availabe on both of your themes? And may I ask you about the image gallery element. Could you kindly show me an example? I need masonry layout with title + captions under the image and the title + captions in the lightbox. No hover effects, all very simple and clean. thank you
Yes, this option is available on both Sober and Konte themes.
This Konte theme has an option for masonry gallery layout, but without the caption. You can check it here:
https://konte.uix.store/product/pinch-weekender-slip-ons/?product_layout=v5Thank you
Thank you for the informations. Sorry I did not explain well. Besides the shop I need a masonry gallery + lightbox + title/captions (both for both) for ‘normal’ images, not products in the woocommerce.
By default, WordPress does support the masonry gallery with captions. But this gallery doesn’t support the lightbox by default. You may need to install a plugin to add the lightbox feature to this gallery block. Please check this document for more information.
https://wordpress.org/support/article/gallery-block/Thank you
Hello, I want to buy this theme, but If I want customize some parts which will require adding to the css, do you provide extra service or you deal with a third party that can do the customization?
I am looking for stuff like adding the cities of my country to the checkout page to be a drop down menu and configure apply pay.
Thank you,
Hello,
Yes, you can open a ticket on our support site. Our developer will help you check if it is possible to do it with a plugin. If it requires to use custom code, we will help you with a small fee.
Thank you
Hello, I purchased the theme and would love to modify the layout for product page, please. How can I use Image gallery layout for v7 (thumbnail on the bottom of the main product image) on v4 product page template? I need this urgently please. My site link: https://wl-furniture.com/product/ace-footstool-velour/
Hello,
Thank you for reaching out. Unfortunately, the theme has no option to combine product layouts. The product page is controlled by the template files of WooCommerce plugin. With this gallery layout, you can try to use custom CSS to modify it. Please open a ticket on the support site. Our developer will help you check if it is possible to modify it.
https://uix.ticksy.com/Thank you
I’ve open a ticket. Please kindly check
Our developer is checking your ticket and gonna reply it soon.
Thank you
hi, will 5.5.65-MariaDB support this theme?
Hi,
Yes, it will be supported by this theme. Actually, we are using MaraDB on our server too.
hi, i would to ask how can i change my account text on right items on menu? i can’t found on your settings either (?)
Hi,
That text was hard coded in the theme. You can use this trick to edit it.
https://docs.uix.store/konte/#/customize/edit-textsThank you
Hello, some presales questions: 1) the Blog/Journal header doesn’t have the same font as the headlines in the rest of the site. Can that be changed so it is the same Headline font everywhere? 2) The Blog Single doesn’t have the “loose spacing” in terms of Design Style as the Shop pages. Can the layout of the Blog pages be adapted in Elementor? 3) Is the font included or is it a Google font? 4) Can you please name all pages and all Page Elements that can’t be directly edited in Elementor? 5) Do you have a Product Demo page for Affiliate Products?
Thanks guys!
Sorry, just realised you have a Product Page Layout for Affiliate Products. Please ignore that question.
Hello,
Regarding your questions.
1. Yes, it is possible. The theme has an option to change the font of that headline.
2. Unfortunately, the layout of blog pages can’t be edited with Elementor. The theme has options for them in the Customizer, so you can adjust the layout of these pages via the theme options.
3. The theme is bundled with a premium font “Function Pro” and all Google fonts. The default font is “Function Pro”. If you are going to use Google fonts, the theme will download the font that you picked to your web server and use it locally. It won’t load the font from Google’s server. So you don’t need to worry about privacy issues.
4. The theme doesn’t support to edit archive pages in Elementor. They are blog, shop, categories, tags, portfolio pages.
Kind regards
Thanks! Can you tell me if you are planning to make the layouts of the blog pages be accessible via Elementor at some point? Or are they accessible with Media Bakery, just not with Elementor? Thanks again!
Unfortunately, at this time we have no plan to make it. It will be a huge update. But you can use Elementor Pro to edit the archive pages.
Thank you
Okay, thanks!
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