535 comments found.
Broken Parallax on home page. The word parallax appears with the cursor and moves with the cursor. Please fix this. We have been writing to helpline but they have not been responsive.
Hi Celerityin,
We didn’t find any ticket of using this username. Can you please open a support ticket here again: https://themewinter.ticksy.com/? Also, provide site URL with temporary admin login detials and screenshots regarding your issues.
Then our support team will check the issues as soon as possible.
Regards
Hi, we can’t load the elementor editing page only on Spanish language. It is possible with catalan. We’ve try by deactiving all extensions and still happens. It only work fine when we change the Exhibz theme for the Twenty Nineteen theme.
We have installed
Exhibz 2.4.2
Yesterday we installed the last 2.5 and still happens, How could we proceed in order to edit this page?
Thanks.
Hi Palomas,
Please, Open a support ticket here with the site URL and Temporary admin access: https://themewinter.ticksy.com/.
Then our support team will check the issues.
Regards
I have a problem with Header 6. The placement of the logo is in the middle it is correct but the menu items are behind the logo. it doesn’t look as it is shown in the preview of the Header 6. How can I fix that?
Please, provide your site url to check the issue.
Hi, pre-sale question. I’m going to be using foo events plugin to handle my events foo events uses WooCommerce for selling the thickets, can I use this theme just as a visual theme and the event and tickets sale part with WooCommerce and foo events?
Sorry we didn’t test Foo Events yet.
Exhibz theme is fully compatible with Eventin Plugin : https://wordpress.org/plugins/wp-event-solution/
Regards.
Hii I want to know if theme support “Ultimate Affiliate Pro – Affiliate Plugin” ??
Sorry Affiliate Pro support not available. Regards.
Hello, we updated yesterday our support ticket, that the ordering page is white, and no ticket can be bought. Can you please support us
I suspect the error has been coming since the last Elementor update.
Sorry did you try our new support ticket : https://themewinter.ticksy.com/
Does this come with the premium eventin plugin bundled in it or it’s the free version
Its free version of Eventin Plugin. And to use Exhibz theme free version is enough.
There is no bound to use Eventin Pro Plugin. Regards.
It is an event ticket selling marketplace theme?
The demo of Event Selling Marketplace not available. But the Eventin plugin we are using has this features :
Here is the doc : https://support.themewinter.com/docs/plugins/plugin-docs/event/multivendor-event-marketplace/
Regards.
I want a human answer bro, not a predefined one.
Where to change Registration Deadline ??
Hi,
You can change the registration deadline from the event editor page. Please see the screenshot: https://prnt.sc/ZLWTVJ3cSsAh.
For further assistance, please, open a support ticket here with the site URL and temporary admin access: https://support.themewinter.com/support-center.
Regards
Hi guys, how do I disable google font api. For german DSGVO it is important to load fonts only from local. Thank you
Hi thekengoldgmbh,
Our all themes are google fonts supported. If you want to keep Google Fonts off then you need to open a ticket: https://support.themewinter.com/support-center/
Because we have to do it from your custom code. There is no automatic option to turn off the google fonts. For this, the font of your site will look ugly and we will not be aware of the implementation of the custom font that you will use. You must do this at your own risk.
It will be better if you open a support ticket and contact us. We can discuss this there briefly.
Regards
Can we put external link to buy a ticket for the event?
Hi Denzu,
This is not possible. But our developer team is working on various updates. You can share your idea on our roadmap: https://themewinter.com/eventin-roadmaps/#ideas
Our developer team will check your idea and they will take a decision about it.
Regards
After Installing this theme, I don’t have access to import demo content and redirect to page with Error message “Demo Content Install works only in Staging.” There is no support available to this issue. Please help. Thanks
Please, Open a support ticket here with site url and temporary admin access : https://support.themewinter.com/support-center/
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
Regards.
I have bought and installed the theme demo and I want to edit the countdown block in order to pass some custom text (not Days, hours, minutes etc) but keeping the same layout.
Where can I find it?
Please note that I checked on comment and could see someone asked it but you didn’t reply.. If it was replied I could used same answer to change texts and it could have saved you tiome and mine.
So please answer
Hi zconsulting,
For that, You have to change the text using the translator. We always recommend our clients to use Loco Translator. Because it is easy to do. You can use any translator plugin there are no bindings.
If you are not able to do it then, please open a support ticket with your temporary login credentials at this link: https://support.themewinter.com/support-center/
Our support agent will give you directions on how to do it. We are also creating documentation on that, how to translate or change the text from the countdown widget. After completing the documentation, we will provide you with the link.
And we are really sorry to miss the reply to that ticket. It seems our support agent was on vacation at the time. And then it was somehow missed. Thanks for your query about it.
Regards
Hi zconsulting,
We have made documentation and video tutorial on your query. Please check the link: https://support.themewinter.com/docs/themes/docs/countdown-text-change/
Regards
Presale question:
Hello, before purchase, in the eventin plugin, can i use this gateway for customer to purchase ticket events inside the theme set?
https://wordpress.org/plugins/toyyibpay-for-woocommerce/Tq
Hi kbgoapp,
Our theme and plugin have woocommerce compatibility. If your gateway plugin is compatible with woocommerce then you can use it for eventin payment.
Regards
Hello, we added a ticket at the ticket system 2 days ago. Is it possible to get an answer, because we want to take the website online after the weekend – it would be great! big thx!
Hi,
Sorry, our support team was in weekly holiday. Pease check your ticket, we have replied to you and if you have any isuse please reply to the ticket.
Regards
Hello there! We’ve sent a ticket. Please see if you can respond today 
Our support team will check the issue. Note : Our support time is : 2.00PM to 11.00PM AEST. One of our support member will reply the ticket as early as possible.
Best Regards.
I am confused.
Your ticket support says there are no PSD files. But on this comment sections, there are replies where you say YES you have PSD files to other users.
Not sure what ‘rules’ apply. Either there are PSD files or not.
Hi Location360,
One of our support team member replied to your that ticket. Would you please kindly check that ticket?
Regards
Thank you. I have replied as well.
Can you please explain this comment: We have no rules to provide the PSD file. You have to use the WordPress theme.
You’ve replied in the past, to other buyers that there are PSD fies. Now what?
Please tell me why if there are 5 events in the city, only 2 are shown during the transition, and so in each city, in the demo you have the same problem https://demo.themewinter.com/wp/exhibz/multi-event/event- location/tokyo-jp/
Hi,
We have checked our local environment but didn’t find any issue. The event showed more than 2. Please, open a support ticket here with the site URL and your valid login credentials: https://support.themewinter.com/support-center/
Our support team will check the issue.
Regards
Hello, before potentially purchasing your theme, is there a way that the individual “events” within the theme, can be imported in (automatically) from pre-existing Eventbrite events. Meaning that the events shown on the website would match and copy those created via an Eventbrite account? Thanks
Sorry Eventbrite integration not available right now. Regards.
Pre-sale questions: 1. Is it possible to make theme as one-pager with anchor links at menu to specific sections on page? 2. Is it possible to create a sticky floating registration button at the bottom of the screen on desktop and mobile view? 3. Currently it requires two taps to open speaker bio on mobile view, can it be just one tap?
Hi,
1) One-page site demo is available in our theme. Please visit the demo link form here: https://demo.themewinter.com/wp/exhibz/one-page/.
2) Our demo has no floating registration button, but you can do it using Elementor pro version. Please follow this article: https://www.wppagebuilders.com/create-floating-button-in-elementor/.
3)You have to tap twice in order to open the speaker bio window. Otherwise, you have to customize the code at your own risk.
Regards
Hello. I made a video slider. When I open a video from the slider. It comes very small size in light box. How can I make the video opened bigger size? here the link of my video page is : https://academy.medicalinturkiye.com/our-references/
Hi,
We checked your link and your video is opening in a large enough window. And opening the video in larger size will not be correct. It is opening in the full-screen mode now. Hope you understand our query. If you face any other problems with it then feel free to create a support ticket with your valid login URL and login credentials. Our support ticket opening link: https://support.themewinter.com/support-center/
One of our support team members will reply to you soon.
Thanks for being with us. Regards
Hi. I use Macbook pro. When I opened it on Windows it looks full screen. But on Macbook it looks very small in light box. Is there any solution about Mac?
Hi,
We have replied to your ticket. Would you please check your ticket?
Regards
Hi,
Sincerely sorry for the wrong reply. We thought you had opened the ticket so the previous reply was like this. But for checking your issue we have to check your site, so we need your login credentials. So it would be great if you provide your temporary valid login credentials to us by opening a ticket on: https://support.themewinter.com/support-center/
One of our support members will handle your problem in a short time.
Regards
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