Hi,

I updates my wordpress and the plugins that come with this theme after a long time and now my website does nowt work.

Could you please help me out?

my wesbite is:

These two pages broken sudden. I haven’t made any changes to these pages’ layout to shrink automatically. please fix the theme if it’s broken.

My website’s (graciousheartsinc.com) home page is broken all of a sudden. I tried the following:

1. Updating theme 2. Changing PHP version 3. Purging cache 4. Deactivating cache plugins and more

A similar problem happened in the past and after changing php version, it solved automatically. But right now it is not solving. I tried to open a support ticket and it is not accepting purchase code. It seems like the issue is with theme’s source code. Please fix it immediately and provide me with a support email at least so I can communicate with you directly.

Top of the day to you, I have a license, yet activating it has been war. will appreciate getting this sorted. demuloh@gmail.com

I can’t install demo, i get Error: error (500) when i try to get demo , I have activated license

I switched hosting and now license won’t work on reinstall. I tried to submit ticket at https://support.smartdatasoft.com but I can’t submit a ticket since it won’t accept my purchase code

The theme support RTL ?

I have opened a ticket but nono has responded to me. what is happening, i need a refund if you guys are not serious

Hi I want to buy this theme. Will I get the proper support from you? I see many buyers are complaining about the response time of the support team.

pls advice on fix for Ticket T475C5CDF-004-87O asap

Installed demo. Services not working when trying to edit. I get blank page Pls advice on a fix asap. ticket track id : T475C5CDF-001-1DM

Item Purchase Code: f4a1b106-bc0f-408bXXXXXXXXXXXXXXX

Hi. 1- Is this theme rtl support? 2- Is this theme support Persian language? or I need hire a developer to translateand rtl it?

Hello

How do I update the theme?

Hii I Can’t see the footer in this theme And Header is also different As shown on theme forest Please solve My issue as soon as possible

Hi, My Logo image is shown double with header style four. How can I change a theme setting so that we only shown a single logo image?

Hi!

I have problems with the import of the demo content, when the import finishes, I get an error with this https://prnt.sc/Y1EwD-BgzwFM

the web on the front end doesn’t look good, you have many errors like this https://prnt.sc/OlmD2ZFwcXAr

I would like to know what the problem is, perform all the steps indicated in the documentation

thanks

@ThemeAuthor, in following your advice that we should proceed with importing the demo content while the theme complains of a plugin error, any time I click on import demo tab, it says that “Sorry, you are not allowed to access this page.” on a WordPress Error page. I’ve been facing one issue or the other since I purchased this theme, would you please respond to my ticket and let’s get this resolved!

Hi, its the support team reaching out to you.

If you are facing any issue installing the Classy add-ons for elementor then you can ignore it. your demo will be imported even though it is a required plugin. We will let you know as soon as the issue is fixed. Till then don’t worry about the issue.

Thank you, SmartDataSoft Team

Dear Team,

Unable to activate the Activate License, following error occurred

{success Envato API is malfunctioning. This is not from our theme or plugin so we can’t have any hands on solving this issue. So we would request you to wait for 15-20 minutes and try activating the license again until the license is activated.”}.

Provide a solution to fix this

Hi, My ticket regarding “not being able to manually install the demo data correctly” has been ignored. Ticket status is set to Urgent and has been completely ignored by the SmartDataSoft Team. This is appalling because tickets with such status should be prioritized!

I would appreciate if your support team can resolve the issue as soon as possible.

Regards Matthew T.