Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

Discussion on TheGem - Creative Multi-Purpose & WooCommerce WordPress Theme

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The latest Events Calendar update has created duplicate page-titles for all events and calendar views… https://reallyliving.ca/events/

Your screenshots are both the same, but I changed the setting to Default Events Template and it worked. Thanks very much!

The screenshots are different, but it does not matter, glad to hear everything is fine now.

My apologies, you’re right! :D

Hi Team, I am interested to buy the theme, This is a pre sale question. I have a requirement as to hide the shop completely and required to show only for people with login credentials. Basically a private shop for authorised people. Is this theme has this feature? Kindly let me know.

Hi, thank you for your request. Yes, it is possible, sure. Please contact us via our contact form at https://themeforest.net/user/codexthemes so we can discuss the requirements of your project, thank you.

I have an activated registration of the gem, but I can’t update anymore. The Error-Message: Invalid purchase code: Purchase code provided with an invalid format

I don’t know, what the problem is. The Gem License Manager shows the website with Type Live. I´m getting crazy with this.

Hi, would you be so kind to share your URL and wp-admin access details via our contact form at https://themeforest.net/user/codexthemes so we can check? It should be some firewall on your end restricting access to theme validation, please share your details, we will check.

Hi, When we click on “Activate caching” button on Performance tab, we receive the following error”Activation of WP Rocket plugin failed, please use “Reinstall” button to reinstall and reactivate this plugin.” We do so, but then when we try to activate caching, we receive the same error again. The Autoptize plugin works correctly. We don’ t see Wp Rocket plugin in the plugins list.

What is wrong? Thanks

So, we need to purchace WP Rocket SEPERATELY and then provide you with the purchase code so you will activate it in order to use it.. Ok, but when you say “bundled”, I thought it meant included in the installation…

Hi, no, we mean “please provide your TheGem purchase code via our contact form”, so we are able to verify your purchase and assist in your request. You do not need to provide any other licenses etc.

Ok, we just did. Thanks

Hi Team, Demo is not importing in TheGem Elementer Theme.

GETTING ERORR: “Problem occured while processing the ajax request. Possible reasons for that”

My server settings also seems fine as below:

Server Environment PHP Version 7.3.33 PHP Memory Limit 512MB PHP Execution Time 300s PHP Max Input Vars 6000 PHP Post Max Size 96MB PHP Upload Limit 256MB

For more details about file creation please refer to, this wordpress.org article.

WordPress Environment WP Version 6.0.2

Hi, please be so kind to contact us via codexthemes.ticksy.com and provide your purchase code and your URL, we will check

I have updated the theme, but cannot find WP-rocket. Also this documentation you mention here, says to buy the WP-rocket plugin – https://codex-themes.com/thegem/documentation/performance-optimizations/ so is it included or do I need to buy it. Also in the documentation it mentions to click on the ‘start optimization button’. no such button exists on that page.

Hi, replied per mail

Thank you. Just a shout out to the Codex team. Even though my support has expired, they have always been very prompt in their responses and help resolve issues/questions. So many Thanks. Highly recommend buying their theme.

Hi, thank you so much!

Hi please fix your update it completely messed up all of the spacing for the shop grids! Lots of bugs!

Hi, the update has been thoroughly tested with all kind of shop grids. Please be so kind to share your URL via our contact form at https://themeforest.net/user/codexthemes so we can check your configuration. Thank you.

We have just checked your websites but we cannot see any grid issues. As said above, please specify more details and URLs via our contact form at https://themeforest.net/user/codexthemes or our support center at codexthemes.ticksy.com, thank you

Ok sorry about that I fixed some of the issues. It was my own css that was causing it!

Hi

Can we make mobile slide out menus with Elementor / html blocks as well just like we do in desktop mega menus?

Hi, would you be so kind to contact us via our contact form at https://themeforest.net/user/codexthemes and provide bit more details on your requirements so we can discuss? Thank you

Hi I have sent the message via the contact form on that link.

Hi, how can i register theme license for a development site at https://license-manager.codex-themes.com/

Hi, seems to be some permission problems on your server. Please drop us a line via our contact form at https://themeforest.net/user/codexthemes and provide your URL and purchase code.

Thank you so much for your quick response. Your support has always been amazing!

Hi, can your team pls check my email sent yesterday with link/access. Unable to view any uploaded images in our dev site. Thanks!

Look at this demo (it’s not TheGem)

https://busia.radiantthemes.com/agency/

Specifically, look at that row just under the header with the 4 columns. I’m suggesting this for a future custom block for TheGem.

Hey, having issues with the activation of my theme. Can you help?

Hi, yes, sure, kindly share your license code via our contact form at https://themeforest.net/user/codexthemes

Hi,

I’ve been using your template for years, and what I noticed today is that in the portfolio over 15 items it won’t let me to create.

I don’t get any messages, it just disappears.

Please help me on this.

Thank you!

Hi, would you be so kind to share your URL and your purchase code via our contact form at https://themeforest.net/user/codexthemes ? Thank you

Yes of course, sending to you right now. Thank you!

There is a major bug in the theme, We can not create 2 Mega Menus in the website. My business has 2 major product lines, for that i created 1 mega menu now i am unable to put the 2nd mega menu. i am losing business becuase of that. and the theme has stopped me. if there is a solution pls provide the information how to get this sorted. otherwise i will have to change the theme and get this cancelled.

Hi, in TheGem you can create and activate as many mega menus as you wish. There are no limitations. Please share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can check your configuration.

Hello dear author I have a problem. Why can’t my theme display the homepage banner. no revolutionary slider , I hope you can help me solve it

Hi, we have replied on your mail, please check

I absolutely love your theme, but wondered if there was the option to search the portfolio by a text field you can type in, or have a dropdown list of selected categories?

I know you have the filter buttons at the top, but I was to create multiple portfolio sections containing specific child categories as well as searching via multiple categories, e.g. filter by type (print, web) and by area (uk, usa)

Hi, thank you for your request. Would you be so kind to drop us a line via our contact form at https://themeforest.net/user/codexthemes and share more details on your requirements? Thank you

hi, i could do with any suggestion as to how can i chance the contents of the ‘bottom area’...i’ve been struggling to find it. The only thing i found is the php document (footer.php).. there must be another, simpler way to do it , surely. Can anyone point me in the right direction please?

I have used the Custom Footer before with a a shortcode with the social share ‘addtoany’ but it wouldn’t pick up the page url to share, while it does if it is on the Bottom Area.

So in essence, i need to edit the contents of the Bottom Area…. any suggestions greatly appreciated.

Many thanks Joao

Hi, would you be so kind to share your purchase code and your URL via our contact form at https://themeforest.net/user/codexthemes so we can take a look?

Dear Codex,

I’ve been using Gem for a couple of years, successfully. Yesterday, Wordpress updated op v6, resulting in most of styled images not showing on the site. I’ve seen some discussion about this, but none seems to help.

2 basic questions:

> my support has expired. Does this also mean I cannot update to 5.5? Whatever i try, after pushing the update button, the admin reports a non activated theme (while it shows activated in the Gem dashboard) > How to solve the images problem? Images are showing in the editor windows when editing pages. Just not showing on the live site.

Thanks for helping out all.

Cheers, Jef

Hi, please use our contact form at https://themeforest.net/user/codexthemes and provide your purchase code and your URL so we can check this, thank you

Thank you, message send.

Hello, please update your woocommerce core files. getting this error.

thegem/woocommerce/myaccount/form-login.php version 4.1.0 is out of date. The core version is 6.0.0

Hi, we will release an update on Monday, please wait a bit. This notice is not significant, you can ignore it for now

Thank you

Hi, Can I install Paid Membership Pro plugin with this theme? To use with Events Calendar Pro?

Hi, yes, sure.

Hi,

So does this mean I can build a Events Membership website? Basically before the user can access the events, they need to pay the 5 events for $XX pricing plan. Once they paid, they automatically access the events page and book any events up to 5 events. So 1 event is equal to 1 credit point. They don’t need to pay because they already paid at the front end. Once it is finished, the can repurchase the 5 credit for 5 events at $XX.

So together I will need Paid Memberships Pro (Paid), The Events Calendar Pro and MyCred, so this theme will be compaitable for this to work?

Thanks.

Hi, would you be so kind to contact us via our contact form at themeforest.net/user/codexthemes and provide more details on your project so we can check your requirements and make recommendations?

Hi Team,

We are getting this notification on our website, could you please help us on this?

“Your theme (TheGem Child) contains outdated copies of some WooCommerce template files. These files may need updating to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this:

Update your theme to the latest version. If no update is available contact your theme author asking about compatibility with the current WooCommerce version.

If you copied over a template file to change something, then you will need to copy the new version of the template and apply your changes again.”

Thank you

Hi, please be so kind to wait till next week, we will release a new update. For now you can ignore it as this notice is not significant.

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