218 comments found.
I have just purchased the theme and realized that it hasn’t been updated since 2022. Will you be updating it anytime soon?
Hello,
The theme is supported and we will continue to update it, however, at the moment we don’t have an ETA when the update will come out. Current version of the theme is compatible with the latest version of WordPress and with PHP 8.0.
Bundled plugins do get updated with the theme, however, in case you need immediate update of any bundled plugin you can contact our support and they will provide you with latest version. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking the documentation in this link and our Knowledge Base here.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I took over the management of a website with this theme. Is it still supported and updated? Last update was in 2022. Is it worth buying a licence?
Hi there,
Thanks for writing in! The theme will be updated for sure, so you can either ask the previous developer to provide you with the latest version or purchase a new license so you will be able to access the latest files.
We hope this helped.
Support
Elated Portfolio part of
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Thanks, good to know!
If I renew(or buy) the licence, will I be able to update Revolution Slider and WPBakery Page Builder to the latest version or do I need to wait for a theme update?
Hi there,
If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Thanks!
Hi there,
Glad we could help!
Support
Elated Portfolio part of
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I clicked an option to hide rows in the composer but it doesn’t work
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end as well provide you with the latest version of the WPBakery plugin.
Thanks
Support
Elated Portfolio part of
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pre-purchase question: can I see the online booking for the hair Salon. is the client will be able to choose date and specific time..where available time will be displayed?
Hi there,
Thanks for writing in! The booking form showcased here is added with Contact Form 7 plugin, which means that the admin will get an email with information from the contact form. There are some 3rd party plugins for syncing Contact Form 7 and Google Calendar, however, we haven’t tested them so we cannot guarantee their compatibility and that everything will work as intended.
Thanks for understanding and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi, Is there an update on the way?
Hi there,
Thanks for writing in! Kendall will for sure be updated as soon as possible and you will be notified once it is released.
Thank you for your patience.
Support
Elated Portfolio part of
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Are there any updates to this theme? Woocom. is not compatible anymore…
Hi there,
Thank you for reaching us! You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you have any additional questions I would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks
Support
Elated Portfolio part of
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Hello, I don’t see anywhere the option to embed static blocks in WPBakery. I need to embed the same block on many of my subpages. How to do it?
Hi there,
Thank you for reaching us! You can always save a Row as a template.
When saving the Row as template:
https://i.imgur.com/XUF8dW3.png...you need to enter the Template Title and hit the button Save changes next to the input field to save the template:
https://i.imgur.com/aMgjJVQ.pngWe hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Thanks for the quick response. Unfortunately templates don’t do the function of static blocks. What I mean is that by changing one thing in a static block I change that thing in all places on the page. With templates this is impossible. Do you have any other way to do it?
Hi,
Unfortunately no, this is not a feature of the theme.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi the front end editor WPB doesn’t work … Still have only back end. Anyone got a solution ?
Hello,
Please check this article – How To Enable WPBakery Frontend Editor and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi there,
I would like to buy the themse but before can you answer my Pre-sale Questions? Thanks!
1. Does the theme include full featured booking system? Can this be sync with google calendar? Can client cancel an appointment? 2. Is the theme compatible with polylang? 3. Is the theme compatible with WPML? 4. Is the theme compatible with Calendly?
Thanks!
Hello,
Thank you for taking interest in our theme!
1. The booking form showcased here is added with Contact Form 7 plugin, which means that the admin will get an email with information from the contact form. There are some 3rd party plugins for syncing Contact Form 7 and Google Calendar, however, we haven’t tested them so we cannot guarantee their compatibility and that everything will work as intended.
2. 3. When it comes to creating multi-language website with our themes we recommend checking this article – How To Create A Multi-Language Website.
4. We haven’t tested our theme with this plugin, so we cannot guarantee it’s compatibility.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
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Hello. I recently updated to the latest version of the theme but the side area menu has disappeared from my site and I cannot see the option to enable it as per the documentation. Has this feature been removed from the theme?
Hi there,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
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hello,
I have already bought your themes, do I need to purchase another copyright for WPBakery Page Builder?
please update WPB
Hello,
Please note that WPBakery does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is. You can read more about it here.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
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Hi, I’m a job provider here in Envato and I installed our theme for a buyer, I follow all the installation steps but I get many error during the installation and at the end I get an error that says:
Fatal error: Uncaught TypeError: array_slice(): Argument #1 ($array) must be of type array, string given in /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/functions.php:96 Stack trace: #0 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/functions.php(96): array_slice(‘Array’, 1) #1 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/class-wp-hook.php(307): kendall_elated_google_fonts_styles(’’) #2 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #3 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #4 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/script-loader.php(2115): do_action(‘wp_enqueue_scri…’) #5 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/class-wp-hook.php(307): wp_enqueue_scripts(’’) #6 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #7 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #8 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/general-template.php(3042): do_action(‘wp_head’) #9 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/header.php(12): wp_head() #10 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/template.php(770): require_once(’/homepages/31/d…’) #11 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/template.php(716): load_template(’/homepages/31/d…’, true, Array) #12 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #13 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/full-width.php(6): get_header() #14 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-includes/template-loader.php(106): include(’/homepages/31/d…’) #15 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-blog-header.php(19): require_once(’/homepages/31/d…’) #16 /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/index.php(17): require(’/homepages/31/d…’) #17 {main} thrown in /homepages/31/d910754375/htdocs/clickandbuilds/Phybeebeauty/wp-content/themes/kendall/functions.php on line 96
Could you please help with this issue? Thank you in advance for your help.
Regards, Arlain
Hello,
Thank you for reaching us!
If you perhaps have PHP version 8, please try to get it back to 7.4. There are some bigger changes in PHP 8 version and our development team is working on it to make it compatible with the 8 version.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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Hi,
I’ve installed this theme, first received an elated error, then when I finally got it installed, had a critical error..
I’ve now got it installed and tried importing a demo and just have a blank screen.
Is there any way to get to this theme to work? I’ve literally just purchased it this morning and cannot get it to work whatsoever. I’ve tried the classic widget plug-in but no joy.
There has been a critical error on this website.
Learn more about troubleshooting WordPress.
www.be-laser.co.uk
I tried to submit ticket via your usual ticketing system but this theme wasn’t coming up in supported items. However obviously 6 months is included with my purchase, from around 3 hours ago.
Thanks
Hi there,
Thanks for writing in! Please in order to submit a ticket do check if you have selected the correct profile (Elated) and theme (Kendall) since we do see that the theme is present on our Help center and you will be able to select it.
This is something that should be checked from our support team as we are sure they can investigate and help.
If you are somehow still having an issue submitting a request you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thank you.
Support
Elated Portfolio part of
Qode Interactive
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This Theme is not being updated for quite a long time and I see that there are many functionalities are not working. Specially in WooCommerce, Cart and Checkout Pages. The are some problem in Widget, Widget page is not opening and many others.
Are you still working on upgrading this theme?
Why this delay in a theme update which gets a sell of almost 1700+
Hello,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however you will be notified via email when the new update is online on ThemeForest.
In case that you are running latest WordPress version, please try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
WP 5.8 introduced block based widgets feature, so we do recommend using this plugin which reverts widgets back to classic as a temporary solution until we add compatibility with block based widgets.
You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Elated Portfolio part of
Qode Interactive
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Thanks, I have sent one email to helpcenter@qodeinteractive.com.
Hi there,
Thank you, our team will for sure help you.
Support
Elated Portfolio part of
Qode Interactive
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Hi Support
Problem: Google Map embed link not reflecting to the site
Our Website: https://www.whooshcloud.com/thebyuti/contact-us/
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site and screenshot of your shortcode settings from the backend and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
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Hi, when will you be doing an update? WooCommerce is saying that the there are outdated copies of some WooCommerce template files. Thanks
Hello,
Thank you for reaching us!
We are constantly working on updating all our themes and at the moment we don’t have any ETA when this update will come out. We hope that the update will be available soon.
Regarding the outdated WooCommerce files message that you’re getting, please check the following article: What To Do If You Get The ‘Outdated Files’ WooCommerce Message.
Support
Elated Portfolio part of
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I just bought this theme and ran the import function. After the import I can see the homepage layout like it should be. However every part that I’m trying to replace by own content ends in an critical error (even in the wordpress customizer). This is not ok, since I would like to create an actual website based upon the theme I’ve just purchased. If there is no fix than I want a full refund. Hopefully there is a fix because I like the layout.
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will take a closer look.
Support
Elated Portfolio part of
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Hi Kendall theme developers,
I’m using your theme, but I’m having trouble with woocommerce dashboard. I get a 500 internal server error.
On Themeforest I see that the template is compatible with WooCommerce 4.6.x and WordPress 5.5.x, but Woocommerce and Wordpress are much further along with their updates.
When will you come up with an update where the theme is compatible with the most recent version of Wordpress and Woocommerce?
I look forward to your response.
Hi there,
We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, if you are running latest WordPress version, please note that we haven’t tested our theme with WP 5.8 yet, however you can try using this plugin as a temporary solution if you run into issues with widgets on the latest WordPress version.
We couldn’t reproduce the 500 internal server error issue when accessing woocommerce dashboard on our local installation. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, or contact us through this email, include your purchase code and URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
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Then also navigating to widget page shows woocommerce error… unless i go through ‘customize’
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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I changed header background image for each page but it’s not reflecting. Is there something i’m not doing right?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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