Hello, @petersalo45,

We are really Sorry for the delay in the response due to technical difficulties.

We have responded to your concerns on the Ticket #8374. You can now check your Ticket and respond back accordingly.

Thanks for your understanding &

Regards don-themes.

Hello, @radamesbispo,

We are Sorry for the inconvenience but we have tested this on our Test Site & found out that this Outdated Template Copies issue exists there too. This has happened because of the recent major update released by the WooCommerce.

We have already forwarded this to the Development Department and they working on it. Hopefully, soon enough you will see the Theme Update. It’s hard to exactly mention the time frame of the Update but you will soon see it and will get notified by Envato, once it is released.

We appreciate your understanding & cooperation in this regard.

And your tickets were missed because you did not choose the theme in form while generating the support ticket: https://postimg.cc/XpD6cJfF so please always try to choose/fill all the fields properly while generating the support ticket for avoiding this kind of inconvenience, Thanks for your understanding.

Regards don-themes.

I understand your answer. but please can you tell me if the problem with login or register redirect are related to this file needs to be update? in my ticket I request to check it….. can you please check for that? I sent my website and server data on it…my theme is RIODE

Hello, @radamesbispo,

Sorry for the inconvenience caused.

Actually, we have confirmed from the Test Site that the Outdated Copies warning prompt doesn’t cause the Login / Register issue that you mentioned in the Ticket.

So, we have responded to your Ticket #8106 in this regard by asking your permission to completely debug your Site. Kindly, respond to the said Ticket accordingly so that we can proceed further with the checking of the issue on your Site and assist you accordingly.

We apologize again for any sort of inconvenience caused in this regard and appreciate your patience & cooperation.

Regards don-themes.

Hello, @G0tka,

Thanks for sharing the suggestion/feature request with us, we are forwarding this to our Development Department for consideration to add it in the Theme, but we are not giving you the guarantee for that because please note that a Theme cannot satisfy all requirements as it may cause Theme heaviness. Sometimes it may require your own Customization. So if the Development Department finds it fit with the Theme environment then surely they will look through it.

Thanks for your understanding.

Regards don-themes.

Hello, @yfrederik,

Sorry to hear about the inconvenience.

Can you please once contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can check and assist you accordingly.

Here is the Support System URL: https://d-themes.com/support

Regards don-themes.

Hello, @corex76,

1- Regarding the WP Rocket, actually this is a third party Plugin conflict and the mentioned Plugin is also not mentioned on the compatible Plugins list on the Item Page of the Theme too. Also, according to the Envato Policy we don’t provide Support for the third party Plugins. For this, you will eventually need to contact the respective Plugin Support, they will guide you better.

2- Regarding the Outdated Copies concern, we are Sorry for the inconvenience but we have tested this on our Test Site & found out that this Outdated Template Copies issue exists there too. This has happened because of the recent major update released by the WooCommerce. We thank you for notifying this to us and apologize for the inconvenience at this point of time and are forwarding this to the development department to further look into this & they will soon release a Theme Update to rectify that. Till then please be more patient and wait for the next Theme Update.

We appreciate your understanding & cooperation in this regard.

Regards don-themes.

Thank you for you quick reply. 1. I will take this with WP-Rocket. 2. No problem. Will wait for update.

Ok Great!!

Hello, @adrihaber,

Please go to Riode >> Theme license and try to deactivate the theme from there and then again activate it with same purchase code and then try to use the Studio, I hope it will solve your issue.

Regards don-themes.

did not work, I used the element to edit the page, so I add the post block. In edit mode the posts appear, but for the site visitor (public) nothing appears. see picture >>https://prnt.sc/ARNJy7HriPT0 . - public mode >> https://prnt.sc/KGF4tEVegpHr

Hello, @adrihaber,

Sorry to hear about the inconvenience.

Can you please once contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can check and assist you accordingly?

Here is the Support System URL: https://d-themes.com/support

Regards don-themes.

Hello, @arymaynart,

Sorry to hear about the inconvenience.

We have confirmed from the Test Site, under the Riode Products Widget we have selected some Products and they were showing the exact selected: https://ibb.co/PcwK0RZ

Also, the Layout options are also appearing fine: https://ibb.co/nsxFb4V

So, it seems that there is some third party Plugin conflict on your Site. So, can you please once try deactivating all the third party Plugins on your Site. If the issue gets resolved, then reactivate them one by one to see which Plugin is causing the issue.

If the issue still persists, then please take complete Backup of your Site first, then contact us through our Support System so that our Support Team can look after this issue on your Site and assist you accordingly.

Here is the Support System URL: https://d-themes.com/support

Regards don-themes.

Turns out that there is an incompatibility with this plugin: https://welaunch.io/plugins/woocommerce-single-variations/ When i disable it, the product selections work just fine, but i am still having problems with the Layout Options section of the widget. It just shows a blank page as i showed here: https://pasteboard.co/4MDwtqBl5aJb.png

Hello, @arymaynart,

We can’t anything without looking into this as we aren’t able to duplicate this issue on our Test Site, as we stated earlier.

Can you please once contact us via our Support System with your Site’s WP-ADMIN Login details so that we can check and assist you accordingly.

Here is the Support System URL: https://d-themes.com/support

Regards don-themes.

Hello, @minarhasan12,

To show the Add to Cart notification Popup on Mobile view, please try out the following CSS on your Site:

@media (max-width: 768px) {
.minipopup-area {
display: block !important;
}
}

Location to paste Custom CSS, please go to Dashboard > Riode > Theme Options > Custom CSS & JS > there in the CSS code section, you need to paste the CSS told above.

Regards don-themes.

Hello, @minarhasan12,

If you want to have global Size Guide tab on your Site for the Products, then you need to go to Dashboard > Riode > Theme Options > WooCommerce > Product Detail Page > there you can find the Global Tab option > there you can select the Block that you want to have for the Size Guide tab: https://ibb.co/tXfn5Kr

The Blocks are made under the Dashboard > Riode > Templates Builder > Block Builder > there you can made your own Custom Block with the Page Builder active on your Site.

Moreover, if you want to have specific Size Guide tab for specific Products, then you need to first enable the Riode Custom Description Tabs under the Riode > Theme Options > Woo Features > Custom Description Tab > there you can enable them: https://postimg.cc/N50wfVyq

Afterwards, you need to edit that specific Product on which you want to have specific Size Guide tab > under the Product edit scroll down a bit where you can find the Product Data area > under that you can find the Riode Custom Description Tabs option > there you can define your own Custom Tabs with Custom content added through Rich Text Editor: https://postimg.cc/NyyQpn8v

Regards don-themes.

Hello, @jahkno,

We are really Sorry for the inconvenience but there isn’t an option available in the Theme for that. It will eventually require Customization to do so and we at this platform provide dedicated Support related to Theme Options related issues only.

Further, if you want to avail paid Customization Services, then please contact our Customization Team at both of these Emails: ptheme.customize@gmail.com pthemes.developer@gmail.com

or hire a third party developer if you want.

Hope you can understand our limitations.

Regards don-themes.

Hello, @initONE,

Please share the first 8 digits of your purchase code with me here, so that I’ll reset it for you and then you will be able to reuse it again.

Regards don-themes.

8f39907b & bfcbba58 Thank you

Hello, @initONE,

8f39907b Done Reset.
bfcbba58 Done Reset

Regards don-themes.

Hello, @bemreuzun,

Can you please share the first 8 digits of your purchase code with me here, so that I’ll check/verify and reset it for you.

Regards don-themes.

Hello, @dpixxx,

As far as Reordering of the Tabs is concerned, for the default 3 Tabs that comes from WooCommerce (i.e. Description, Reviews and Additional Information) that can be done but through the Code Snippet provided by the WooCommerce itself. Here is the link to that: https://woocommerce.com/document/editing-product-data-tabs/#section-3

Secondly, regarding changing the default active tab, we are really Sorry for the inconvenience but there isn’t an option available in the Theme for that and right now we can’t seem to find any exact Code Snippet for that. It will eventually require Customization to do so and we at this platform provide dedicated Support related to Theme Options related issues only.

Further, if you want to avail paid Customization Services, then please contact our Customization Team at both of these Emails: ptheme.customize@gmail.com pthemes.developer@gmail.com

or hire a third party developer if you want.

Hope you can understand our limitations.

Regards don-themes.

Hello, @heiraymond,

Yes, you can override it by adding the Customization in the Child Theme but before doing all this, please take complete Backup of your Site first and then try out the Customization at your own risk. If you are unable to do it yourself then you can contact our Customization Team for paid services because we at this platform provide dedicated Support related to Theme Options related issues only. Here are the following Emails on which you can contact them:

ptheme.customize@gmail.com
pthemes.developer@gmail.com

Hope you can understand our limitations.

Regards don-themes.

I mean can you add “if ( ! function_exists( ‘riode_print_template’ ) ) {” to riode general_functions.php in your future release so that it wouldn’t break our site if we forget to add the “function_exists” ourself.

Thanks

Hello, @heiraymond,

As per your request, we are forwarding this to the Development Department. If this Code doesn’t conflict with the other Theme functionalities then the Development Team will add this in the Theme in the future. Otherwise, it is totally on the Dev. Team and we can’t give you any sort of guarantee in this, so it would be better if you also add this on your own too.

Regards don-themes.

Hello, @proceziosystems,

Sorry for the inconvenience but by default when a Page is created it is created with Boxed Style.

But if you want to change a Layout of a Product then you can create a Page, then go to Dashboard > Riode > Page Layouts > there create a new Layout > set it’s Condition to apply on that Page > and then select the Layout there. See these Images for reference:

https://postimg.cc/0rFZxh98
https://postimg.cc/vc1n8m3j
https://postimg.cc/BLVxNPmT

Moreover, if you have edited that page with the Page Builder active on your Site, then you can make the Sections under them to Stretch and Full Width (as an example the Elementor editor).

Hope this helps

Regards don-themes.

Thanks for sharing your experience here, we love to do our best and hope you enjoyed using our services…

Hello, @huslorc,

Sorry for the inconvenience but the Rating area that you are mentioning is the Average Rating content coming from the Theme end which is why unchecking the option from the WooCommerce Settings doesn’t work on it.

So, if you want to hide the Average Rating area, then please try out the following CSS on your Site:

.single-product .product-reviews-left .avg-rating-container {
display: none !important;
}

.single-product .product-reviews-left .ratings-list {
display: none !important;
}

Location to paste Custom CSS, please go to Dashboard > Riode > Theme Options > Custom CSS & JS > there in the CSS code section, you need to paste the CSS told above.

But under the Theme, if you want to add the Review then you need to first click on the Submit Review button. So, that needs to be there.

Regards don-themes.

it worked thank you so much

You’re Most Welcome!!

Hello, @MarketVision2,

Sorry for the inconvenience but if the mentioned third party Plugin is working correctly with the Parent Theme on your Site then it means that either there is some Customization done in the Child Theme which is conflicting. So, to confirm that please once try to remove the Customization that you have done in the Child Theme and then check back the issue again. If it gets resolved, then it means that the issue is due to the Customization done in the Child Theme.

If you haven’t done any Customization in the Child Theme then simply delete your Child Theme and again create new one from the Dashboard > Riode > Setup Wizard and then check back the issue again. Hopefully, it will get resolved by then.

Incase, if the issue still persists then please contact us via our Support System so that our Support Team can further look into this and assist you accordingly. Here is the Support System URL: https://d-themes.com/support

Regards don-themes.

Hello, @designdeinteriors0207,

Thanks for showing interest in the Theme

The thing that you mentioned to achieve, is possible by adding a Sidebar on the Shop page: https://postimg.cc/qznFfCZT

Also, you can control the Style of the Products appearing on the Shop page by going to the Dashboard > Riode > Theme Options > WooCommerce > Product Type > there you can select the style of the Products: https://postimg.cc/ykdNvsfc

The Checkout page already appears simple just like you want: https://postimg.cc/dhVG2bCx

So, these things are easily available to configure according to your choice and liking under the Riode Theme.

Hope this helps

Regards don-themes.

Good option. But I want to custom design for product type appearance. I don’t want to use the available option for product type appearance. Through custom only I can achieve my UI design on the website. Is there any option that will help me to achieve this thing in theme or else I can achieve this by using elementor pro, custom skin elementor and RIODE theme? I love RIODE theme functionality but to achieve UI design I need to design product appearance in a custom way only.

Hello, @designdeinteriors0207,

Sorry for the inconvenience but as you know the Shop and Category pages comes by default from WooCommerce and they aren’t editable directly with the Page Builder because the WooCommerce doesn’t allow it so.

So, if you want you can try out with the Elementor Pro, if that what suits you and meets your requirements

Because Elementor Pro is a premium third party Plugin so don’t have access to that.

Regards don-themes.

Hello, @eazy7_,

Sorry for the inconvenience but can you please contact us via our Support System with your Site’s WP-ADMIN Login details so that we can explicitly import the Contact Us page on your Site. Here is the Support System URL: https://d-themes.com/support

Thanks for your patience, understanding and cooperation.

Regards don-themes.