26722 comments found.
Hi, when I try to deactivate google fonts and press “save” – it won’t save. What can I do?
Hello,
Please check this article – What To Do If Your Theme Options Are Not Being Saved. It could also be that Google fonts are disabled in the theme, however some 3rd party plugin is adding Google fonts.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there
So my site have failed to load, the Wpbakery plugin has not been updated, but there is no option to update the plugin? how do i go about updating it?
Hello,
Latest version of WPBakery is included in the latest theme update. Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you this helped, but earlier there was no option to update the plugins or theme. but got it right now thanks
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Pre purchase question – Am I able to easily change (reduce) the height of the slider elements to the header menu to close this gap as seen on your Consulting Company demo – screen shot here (https://drive.google.com/file/d/1bgy9LNVQ8T7ZKkbonD5jOzRbaSiLJMii/view?usp=sharing)
Hello,
Thank you for taking interest.
You can adjust position of layers and height of the slider for different devices. Note that the Slider Revolution plugin was developed by ThemePunch. We encourage you to refer to their documentation in order to familiarize yourself with its vast options and possibilities.
You can also take a look at our tutorial on Slider Revolution here.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, for a few days, when I want to make a modification with wpbakery, I have a problem loading and I cannot access the element that I need to modify. Could you help me please?
Hello,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update Bridge theme and bundled plugins please follow instructions from this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have a wp with bridge and it currently has version 28.7 and I have another wp with you and it uses version 29.1
I don’t see how to update the theme. Can you help me with this? It is not something normal that, in one wp you can update and in another wp you cannot update, when they are the same wp…
Hello,
To update Bridge theme and bundled plugins please follow instructions from the video in this article – How To Update The Bridge WordPress Theme And Bundled Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
PHP 8 Issues…hi.
I am getting the following issue when updating to PHP 8.0
Warning: The magic method Bridge\Shortcodes\Lib\ShortcodeLoader::__wakeup() must have public visibility in /usr/www/users/oakhirrvgk/wp-content/plugins/bridge-core/modules/shortcodes/lib/shortcode-loader.php on line 27 Fatal error: Array and string offset access syntax with curly braces is no longer supported in /usr/www/users/oakhirrvgk/wp-content/plugins/bridge-core/modules/core-dashboard/sub-pages/import/import.php on line 316
There seems to be an issue with the bridge core plugin.
I have the latest versions of all the plugins and the Bridge theme installed.
Please can you assist I our website currently looks like the atteched file.
I downgraded it to Php 7.4 just to get it working.
Hi,
Latest version of theme is compatible with PHP 8.
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you’ve updated theme, please navigate to Appearance > Install Plugins and check if all of the plugins included with the theme are also updated to the latest version. It is important that Bridge Core plugins is also updated to the latest version.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thanks for this but im still getting gibberish all over the screen I have checked and have the latest Core version and Theme version…any other suggestions?
Hi,
Could you please send us url of your site so we can check?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
www.oakhill.org.za
Thank you.
Is your purchase code registered in Bridge Dashboard? Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
In case you need further assistance please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
it was registered but isnt anymore, when i put in code it says it registered elsewhere…how do I see if someone else regivtrerd it
You can deregister your purchase code via our Help Center by following instructions from this article here. If you are unsure about the domain where the theme was previously registered, you can enter any url (like google.com), and in the error message the correct url will be written.
You can also contact us through this email, include your purchase code in the email, and our support agents will assist you with deregistration.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can you release a version of this theme that is getting flagged as having a trojan in it? What the hell man…
Hello,
It’s important to stress that Envato does thorough examinations and inspects all the themes featured on their market, and this is especially true when it comes to the safety aspects. Moreover we, the theme authors, conduct additional tests to eliminate the possibility of there being any malicious content.
Some of the users who use Windows Defender might get this notification, however, please note that this is a false positive.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Latest WP Core update throws up an AJAX Error when trying to edit Revolution Sliders. Is this due to Revslider being outdated in currently available theme files?
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team QODE,
I just bought your theme.. unfortunately if downlaod the theme files my system says its is infected with Virus, Some how i brute forced to donwload and installed on the website… what is see than is that widget area no completely no working.
please check the screeshot: https://snipboard.io/FHZ2vL.jpg
please help to move forward.
Regards Manjunath
Hi,
It’s important to stress that Envato does thorough examinations and inspects all the themes featured on their market, and this is especially true when it comes to the safety aspects. Moreover we, the theme authors, conduct additional tests to eliminate the possibility of there being any malicious content.
Some of the users who use Windows Defender might get this notification, however, please note that this is a false positive.
Block-based widget feature added in newer versions of WordPress does require a bit more demanding resources and you can see our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
Also, we recommend navigating to Qode Options > Performance and disabling icons packs you don’t plan to use (please see screenshot). This should have a positive effect on overall performance of the site.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Team,
I followed the step but still the widget area is not working…PHP recommendations are satisfied, Icons disabled and checked any other plugins are creating problem.. but still its not working.. please guide how to proceed.
Hi,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I get a security warning when I unzip the zip file from Bridge: Trojan Win32/Emali.A!cl
I have seen that other users have also reported the virus message and you have replied that everything is safe. But I still won’t use it because I don’t feel like having any trojans on my work computer. Please find out what is causing this error message and fix the problem. I have already bought a lot of other themes and nowhere did I get such an error message. So please fix this.
Hi,
It’s important to stress that Envato does thorough examinations and inspects all the themes featured on their market, and this is especially true when it comes to the safety aspects. Moreover we, the theme authors, conduct additional tests to eliminate the possibility of there being any malicious content.
Some of the users who use Windows Defender might get this notification, however, please note that this is a false positive.
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi great theme I use it a ton. I have a question. How do I achieve the hover animation of the main navigation buttons in this demo? Thanks
https://bridge301.qodeinteractive.com/Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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Hi, i insert the licence code but a message appears “Code is already registered for other domain”. I don’t remember whichb domain is. Can you please unregister it? thanks
I searched all websites but there is no one registered. I think this message appears after the update.
Hi there,
Thanks for writing in! You can always deregister the purchase code through our help center and if you still need assistance you are more than welcome to send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
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I logged in but my support preriod ended. The theme was registered but after the update i have to register again. I can’t deregister by myself. Please let me know what to do. Thanks
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
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I’ve send it, thanks!
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Dear Bridge Team,
Despite the fact that I have now included the font (Lato) selected via Theme Options locally, another font (Roboto) is displayed via the developer console, which refers to the stylesheet.
After the function “Disable Google Fonts” and also the deactivation via a plugin that automatically disables Google Fonts, did not bring the hoped for result, I am now looking for your advice.
What can I do to prevent the loading of the Roboto via the Google server?
Also, I noticed that if I disable the Google Web Fonts only through the Theme Options, they still continue to load. Only by enabling the “Disable & Remove Google Fonts” plugin, the theme fonts are no longer loaded externally – except for the Roboto.
Thank you very much and best regards,
Wiebke
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello.
I’ve had a problem updating the Bridge theme.
All the previous updates are done correctly but when I have updated the theme Bridge (from 24.7 to 29.1), I get as a result, code in the main page and changes in the layout of other inner pages.
I have tried to submit a support ticket, but it tells me that the period has expired and that I have to renew it.
I don’t understand why I have to renew it. I have followed the procedure to perform the update and it has failed. I just want to know why and be able to do it without problems.
I hope you can help me and I don’t have to renew the support license to know what is going wrong in the update process.
You can send me an email directly to my account so that I can give you the access data to the test website (a clone) where I have made the updates before applying them to the main website.
I am waiting for your answer.
Greetings and thank you.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi again.
Thank you very much.
I have recently sent you an email explaining and adding access data to check the updating problem with the purchase code.
I’ll be waiting your response to know what’s exactly the problema with the current update.
Regards.
Hi there,
Thank you, our team will check this for sure.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
My client had their site taken down so we started fresh (there was no way to reclaim the site) on our server however, it appears the purchase code is still registered and there’s no way to de-register it from an installation that can no longer be accessed. How do I contact you to get it de-registered so the new installation can go forward. Thank you.
We were able to get it renewed. Just took some time. Nevermind.
Hi there,
We are glad that you managed!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
is it already compatible with php 8.1?
Hi there,
The compatibility for php 8.1 has not been added to WP yet, so once it is compatible our theme will for sure release un update.
You can use the theme and WordPress with PHP 8 without any issues.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can I add the tiktok icon using Font Awesome?
Hi there,
Thanks for writing in! These icons are not available for the Qode Social Icon widget, but they are available for the Icon element in WPBakery.
To add the TikTok icon, create a new test page and add the Icon element via WPBakery:
https://i.imgur.com/e61kNAp.png...set Icon pack to Font Awesome 5+ and find the TikTok icon in the dropdown:
https://i.imgur.com/Youo4nR.png We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I want to use it at the Qode Social Icon Widget, I have just Font Awesome and Font Elegant
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
Since Fontawesome pack has been added within our Bridge Core 3.0.2
We hope this helped!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Do you guys want to tell me why you have some of the same themes as “BETHEME” on here? Theyre not the same company as you.. So why do you guys have the same themes?
Hi there,
Thanks for writing in! Qode and our Bridge theme is on the market for very long time, we do have a diversity of demos that you can use within our theme. Each demo has well designed templates for the purpose of usage. The diversity is large and many theme authors are trying their best to meet all the standards. We are not sure on which templates you refer to as these are completely different themes.
If you need any further information, you are more than welcome to send us a mail for more detailed questions and answer..
If you need assistance with our theme feel free to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I uploaded my logo and it appeared very small on the page even though the logo is big in size. How do I make the logo bigger
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, i bought over 50 this BRIDGE Theme – its fantastic! But this time I want to change one thing and dont know how – my page is FULL SCREEN SECTIONS theme type. It changes on 600 px width screen divices into standard scrolling type website. I would like chage it from 600 px to 1000 px so on wider devices it also changes into standard scrolling page and FULL SCREEN SECTION would works only for screens mode than 1000 px width. Where I can find that value to change in code?
Hi there,
Thanks for using our theme! could you please send us a mail to our help center providing your purchase code in it and our team will check this.
Thanks.
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