472 comments found.
I can not activate the theme. I just bought this theme. I want to activate this theme and I am not allow to fill in the code – ” You are not allowed to access this page.”
I started fresh with Wordpress and with this theme. I even reset and re-installed the Wordpress website and deleted everything was was left before.
I asked my hosting company to help me and this was their answer: “I have checked some last things but can’t see anything that is not functioning properly. This problem is really within the theme itself or its activation. It is best to contact the creator of the theme about this, if they can indicate what exactly is wrong on the server, I will be happy to see if that can be adjusted.”
I have the latest Wordpress. Please help me. I have admin access.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hi, It seems I can not find how to change the portfolio text. It does not change when adjusted. Please advise.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Is it compatible with Amelia Booking System?
Hi there,
Thanks for taking an interest! Our theme is compatible with Booked plugin. You can find it on this link https://getbooked.io/.
Amelia booking system is not tested and we cannot guaranty theme compatibility but you can always test Amelia on your end to see if it will work.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Where do i get the slider license code?
Hi there,
Thanks for writing in! Please note that Revolution Slider does come bundled within the theme and you do not need to activate any license for it as bundled plugins do get updated when the theme is.
You can read more about it here.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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i bought your curly-theme a while ago. unfortunately it´s not possible to use the demo-content. full theme-package is installed, but no demo-content? could you please advice me how to use the demo-content? best regards
Hello,
Thank you for reaching us!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs. To register the theme and import demo content please follow instructions from the documentation in this link.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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How do I enable the default custom field meta box in wordpress, can’t seem to find the option with your theme
Hi,
We recommend checking these articles – What Are WordPress Custom Fields and How to Use Them and How to Fix Custom Fields Not Showing in WordPress and if you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I am working for my client and he has theme version 2.4. Google font must be removed but this theme is built with Google font in mind. Does newer version of theme support option to remove Google Fonts loading remortly? I need local Google Fonts but can not even disable api
Hi there,
Curly theme does not have a specific option to disable the google fonts within our theme however this can be disabled by editing the theme files. You will need to remove all the functions which call the Google fonts. Also have in mind that certain bundled plugins such as Slider Revolution might load google fonts independently so also check this.
If you need any further assistance with this we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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i I updated the theme to version 2.7 but I don’t get the WPBakery Page Builder update to version 6.9.0
Hi there,
If you wish to install the latest version manually, please contact us through this email, and include your purchase code in the email, and we will send you the new version of plugin.
Support
Mikado Portfolio part of
Qode Interactive
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hello, i dont have the “curly options” available in my dashboard. how do i get this?
Hi there,
Thanks for writing in! Please check if you have registered your theme under the Curly dashboard. It should be registered in order to be able to access the Curly Options.
We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, I recently did an update and my theme doesn’t seem to be registered anymore. If I try to register it, I get an error that my purchase code has already been registered. Can I get help please 
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
So in your case now we would kindly ask you to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there, I purchased another license and applied the license. It works now. Ah well, thanks.
Hi there,
Glad to hear this and feel free to submit a ticket to our Help Center if you need any further assistance.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Good day,
we would like to customize the theme for our needs, would it be possible to get an .ai file or another source to redraw it?
Thank you very much! It is beautiful!
Martin
Hi there,
Thanks for taking an interest!
You may read more about our PSD files which you can get access to after you purchase the theme.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Having trouble importing the sliders in Slider Revolution. Just get an orange explanation point. Should I be importing the zip file or the txt file. Neither are working.
Hi there,
Thanks for writing in! Please follow this tutorial that can help you.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi your Preview does not work, can you fix it?
Hello,
Thank you for reaching us!
There were some minor interruptions which have been resolved in the meantime so please try to access demo once again.
Support
Mikado Portfolio part of
Qode Interactive
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I am unable to make any updates to my website with elementor without an error. The theme and all plugins have been updated. I also disabled plugins to see if their is an issue and nothing. This is the error I am getting…”There has been a critical error on this website. Please check your site admin email inbox for instructions.” Curly Core Plugin has issues.
This is what i get in my email from wordpress…..Since WordPress 5.2 there is a built-in feature that detects when a plugin or theme causes a fatal error on your site, and notifies you with this automated email.
In this case, WordPress caught an error with one of your plugins, Curly Core.
Hello,
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code in the email, and one of our support agents will check this and assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I emailed and no response.
Hi,
We’ve checked and we see that your email has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
for some reason I don’t understand WPBakery composer has disappeared from all the pages of my site, https://i.imgur.com/eGTqEfh.png even if the plugin is still present in the extensions. https://i.imgur.com/Ri8pXJp.png
I can’t do any modification on my site.
Can you explain me why…?
Best regards
Hi there,
Unfortunately, we can not open the screenshots you’ve sent. As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
You can’t open the screenshots…? surprising because the links are active and work perfectly!
Anyway I have just sent an email to: helpcenter@qodeinteractive.com
best regards
Hi there,
Thank you. Please contine the conversation there.
Support
Mikado Portfolio part of
Qode Interactive
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WHERE THERE….?
I hope you don’t want to charge me for access to your support for a problem that comes from your theme…?
Hi there,
We can see that our agent answered your request, so please check it now. We do belive that our agent managed to help you, so if you need any further assistance, please continue the conversation with our agent. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Why am i getting this error when i try to update my homepage? There has been a critical error on this website. The other pages i am able to edit but if i select edit with elementor i get this message.
Hi there,
Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
If you are still having issues, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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I think a just make a mistake… I not buy other theme because has less purchases that this, even when they reply me very kindly and say they have 30 days money back. I buy Curly and I regret it immediately! I has buy 50+ license for 15+ themes here and NEVER has this kind of issues installing a theme. My server has all the requirements but I can pass 64% of demo the installation. I have lost FIVE hours and there’s no way to finish the process.
I have to show a preview of the store that Im building tomorrow but theres no way I can do it now. I lost all this time for nothing. The worst experiences I ever have in 6 years using ThemeForest
Hi there,
We are sorry to hear about this bad impression you’ve got. Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article.
Also, you can try XML import: How To Perform The XML Import
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I have Problem with Portfolio items after theme update. They are not working, when i click to a portfolio item is displays 404 image error.
Hi there,
Thanks for writing in! Please try to navigate to Settings > Permalinks and save your permalink settings.
We hope this helped.
Support
Mikado Portfolio part of
Qode Interactive
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what is the best way to use your theme? Elementor or WPBakery, i am good at both
Hi there,
With Curly theme, you have an option to import the demo content, and demo content is available with both WPBakery and Elementor page builders.
You can take a look at the following article:
The Elementor Page Builder, WPBakery Page Builder, And The Possibility Of Using Different Page Builders With Our Themes
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi. I know it isn’t listed but is this theme compatible with Wordpress 5.9? Or are there plans for it to be? Thanks!
Hi there,
Please note that we didn’t include compatibility for WordPress 5.9 yet and we are working hard on adding it. It would be best to wait until we release an official update which we hope so will be available soon. The theme is compatible with WordPress version 5.8. Thank you for your patience and understanding.
Support
Mikado Portfolio part of
Qode Interactive
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