23222 comments found.
Hi. I am also still having problems with the updates – it breaks both of my sites. I have the child theme installed so please tell me what I need to do so the updates will work as I don`t want to try them every 2 days and roll back to previous versions. Yes, my support ended but still, please let me know how to fix this. Thanks!
Version 6.4.1 works fine, newer updates break everything
Hello, @mihaborec,
First of all, please take the complete backup of your site.
And then deactivate all the third party plugins on your site.
After that delete the Porto Functionality plugin from your site.
And then update the theme to the very latest version and after that again Install the Porto Functionality plugin from Appearance >> Install Plugins and check back your site after removing the cache.
And finally you can again activate your site third party plugins one by one.
Regards, P-THEMES.
no, it doesn`t work. the problem appears right after i update the theme – it think the css it totally broken. i can also send you an email with scr shots etc
now i just updated the porto functionality plugin and the site is not broken (visually at least, im not sure about the functionalities as i didnt check them). So there is a problem with your theme update. like i said, i have a child theme installed as i have custom css and some custom php. so please let me know what to do regarding your theme update. thanks!
Hello, @mihaborec,
Could you please contact us via our support system with your site WP Admin Login details and Cpanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
My supportg already ended so can you please give me an email address where i can send the details to? thank you
Hello, @mihaborec,
You can share the details with this comment URL via my email aizazawan55@yahoo.com
Regards, P-THEMES.
Where to translate “Register Now!” in popup from Shop Demo 10? I’ve translate all stuff, even strings from wishlist by addinng new, but the button from popup window after click into account icon seems to not working with translate.
I’ve figured out. Need to edit Woocommerce template in Loco and there SYNC and add new string “Register Now!”, then translate it in language.
Sound’s Good!!!
You are the best 
Hi there, with the new Wordpress update, it has changed things on my site – broken mega menus etc. When will you be releasing an update?
Hello, @jennabowden,
Could you please share the screenshot of the issue and your live site URL on which the issue persist, so that I will check and assist you accordingly?
Regards, P-THEMES.
Ok I will send it through a support ticket
Hello, @jennabowden,
Sound’s Good!!
Regards, P-THEMES.
Hi,
You really do have serious problems with your theme. Somehow it is locking me out every time I logout and cannot log back in. I went and deactivated a hiding admin Login plugin from cPanel and logged back into the admin’s WP backend. Then when I logged out, I no longer could login again, same problem I have experienced for the last 2 days!!!
This is beyond absurdity and insane to work with this theme. If it fails running basic features, I do not want to imagine any future updates. It seems that you guys have had issues with updates going back as far as 7 years back as posted in the comments section. I just wished I read the comments before buying. I do not want this theme and demand a refund for failing to work as advertised. I’m not the only one complaining about this poorly designed theme. Just issue me a refund and we can all part our separate ways. This is crazy, why would it take you guys so long to issue a refund for something that fails to work as advertised?
Hello, @Hamadata,
Sorry for the inconveniance you faced with working our theme, there is no such issue with our theme, and the issue is only on your site, so we have to debug it on your site, could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, could you please tell me if your template include following features: 1. Product Bundles 2. Quantity Discount 3. Product Frequently Bought 4. Shoppable Images (Add tags to your product images & shorten the purchasing process)
Hello, @Parcello,
First of all, thanks for showing your interest in Porto WordPress
Unfortunately, this is not possible with default WooCommerce features and this requires extra WooCommerce addons.
Regards, P-THEMES.
How can I display/open/show/expand all tabs in ‘resp-accordian’ for WooCommerce > Single Product Layout? e.g.) description, specifications, etc … only shows one at a time (resp-tab-active)
Hello, @TheShniz,
Actually, By default tabs appear in the “Horizontal” way as you can see here: https://postimg.cc/mPtw89KN but if you want to show one at a time (resp-tab-active) vertical way. You have to change the layout of the single product from the Porto >> Theme Options >> WooCommerce >> Single Product >> Product Layout you will see the pre-build layouts choose the one in which the tabs layout is set just as you want “Vertical” then save settings and check back to your site after clearing the browser cache.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/10/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi,
We are using this theme and required one help from your side. Actually we need to EDIT the single product page sidebar and it seems that the block has been developed through template builder.
So, when we tried to EDIT the block named Woo Sidebar Banner, we can see source code only. There is no option for WP Bakery Page Builder Edit. Please check this: https://prnt.sc/ThYEkt-S5v81.
Please let us know the solution.
Thanks.
Hello, @LushValley,
Please make sure that you have enabled the WP Bakery page builder for template builder from WP Bakery >> Role Manager as shown in this screenshot: https://postimg.cc/dh2ZVsXC
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/08/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
you keep packing this plugin wrong update after update. this time the porto-functionallity is 6.5.0 and ofcourse the zip is from 25. sep but wordpress insists there is an update available… which probably makes sense since the porto theme is 6.5.1.
Hello, @Joedenver,
Yes, you are right, we released another update of the Porto Functionality plugin after our last theme update as well. So you have to delete the Porto Functionality plugin and then Install the plugin again from Appearance >> Install Plugins and it will be updated to the very latest version.
Regards, P-THEMES.
ok. could you somehow either add it to the downloads from this site or unblock my account so i can download. ive been blocked updating through woocomemrce since i ran a dev.<site>.com domain and changed to a dev.<site>.biz main site and forgot the test domain had to be updated too the new domain and aparently it caused some lockout.
Hello, @Joedenver,
What do you mean by unblocking your account?
Regards, P-THEMES.
Somehow updates through wordpress fails and i think it has to do with running a dev. subdomain while the other domain was active on a different TLD and my account somehow got blocked from downloading but i could be wrong but i saw this in the past and have since updated downloading from this site and installed manually.
through appearance -> install required plugins it just says this when i update:
Porto Functionality UpdatePorto Functionality External Source Required 2.5.0Installed version:
2.5.1Minimum required version:
2.5.1Available version:
—>
Installed But Not Activated, Requires Update
Updating Plugin: Porto Functionality The plugin is at the latest version.
Plugin not activated. A higher version of Porto Functionality is needed for this theme. Please update the plugin.
nothing in error logs.
Hello, @Joedenver,
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code.
After that go to WP-Dashboard >> Plugins and delete the Porto Functionality plugin from there and then go to Appearance >> Install Plugins and try to Install the plugin from there.
If the issue will still persist then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
that worked. thank you!
You’re Most Welcome!!
Hello,
I’ve been trying to get into the support area for over a week to resolve a problem.
I am not receiving the password reset email.
I am registered in your system with the email eantunes@fastcore.com.br
Hello, @eaalfim2,
Sorry for the inconvenience, I have successfully created the support account for you and emailed your credentials to your email: eantunes@fastcore.com.br Please check back your email now.
Regards, P-THEMES.
Hello,
Since you created the account I’ve been trying to login. Today, after several errors, I managed to access it, but I didn’t see where to make a support ticket. Just chat. Send a chat. I tried to access the link above, FAQ, it says it doesn’t exist.
Hello, @eaalfim2,
Could you please write back to me via email aizazawan55@yahoo.com with your credentials so that I will check them again and help you out accordingly.
Regards, P-THEMES.
Thanks, Porto Team It is the best theme that I have ever used, it is really great experience. Unlimited possibilities, easy to use and customize, high performance. It is all of them. I hope you will be always on the top of high tech!!!
Thank you kindly, @deveugenelee0407!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
You are most welcome!!!
I hope so.
Thank you
Hi, how can add pin it button on single product page? Thank you for your help
Hello, @krillsite,
What do you mean by pin it button? Could you please explain it more clearly if possible with some screenshots or live example so that I will check and assist you accordingly?
Regards, P-THEMES.
Hi,
This morning I wanted to give the theme a second chance, but now I cannot even login into the backend admin area. I do have a plugin to hide admin login, just so that you know where your other issues are coming from. I have used this same plugin on all my client’s websites and therefore it is not the real issue. Something is definitely wrong with this theme having conflicts with some plugins. I searched in the comments and it is obvious some people were having issues. I just wished I read before buying. At this stage, I just want a refund and to forget about it. I cannot continue wasting my time on a daily basis like this. Sorry but this is not acceptable for me. I tried my best in good faith but that is not working. Waiting to hear from you soon.
Hello, @Hamadata,
Could you please contact us via our support system with your site WP Admin Login details and with CPanel Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hi P-Themes,
I am no longer interested in the theme. I am asking for a refund. I cannot keep on wasting time trying to resolve issues as they pop out every now and then. I have to meet deadlines for my clients too. Plus I had made a ticket earlier and I was able to resolve the issue by myself and closed the ticket for you before anybody responded back to me. So I can no longer take any more risks. I know you have made a ton of sales, but obviously you do have some issues lately and I cannot and will not be part of a tests until those issues are resolved. Thanks but no thanks. So please just refund me and let us all part amicably here.
Hello, @Hamadata,
Sorry to say that but we are the support team and we only provide our dedicated support for the Theme Options related issues here, we do not have any access to the refund requests, that can be handled by Envato and the Theme Author, Envato handles all the payments, distributions and refund requests. They are the only ones who can issue a refund. You would need to contact them at their support center. Here is a link to the refund policy: https://help.market.envato.com/hc/en-us/articles/202821460-Can-I-Get-A-Refund-
Regards, P-THEMES.
Hi,
How do you remove the cursor’s circle and dot? Looked everywhere and saw in one of the comments that you had to delete the script in Java CCS but did not find it all. Can you please help? Thanks
Hello, @Hamadata,
If you are not able to find that script then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Can i use this theme on namecheap shared hosting?
Hello, @emmawizzy801,
Yes you can, you have to make sure the below listed requirements for the theme and plugins.
PHP 7.4
Memory Limit 128M or higher.
max_execution_time 600
memory_limit 128M
max_input_vars 2000
post_max_size 32M
upload_max_filesize 32MRegards, P-THEMES.
Hello, I have installed the theme for my main domain and subdomain. But I can not get an update for the subdomain.
Could you please help me for this ?
Hello, @captainsert,
1 single license is used for 1 single live URL only, this is Envato policy and with all the themes on ThemeForest and you may wish to confirm from Envato as well.
If you want to use the theme on the main and subdomain then you have to purchase 2 separate licenses for it.
Regards, P-THEMES.
Helo, how can i get , update or download the latest version of WPBakery Page Builde and Slider Revolution?
Hello, @kuchniewfm,
We are testing the latest version of the plugins with our theme and soon we will upload them to our internal server and then you will be able to update them from your site Appearance >> Install plugins, so please be patience and regularly check the section.
Regards, P-THEMES.
Hey Porto,
I just installed the latest porto wp theme visual composer demo and i cannot edit any pages. Gutenberg or classic edit functions do not work. How do you edit theme pages from a visual composer demo.
Hello, @badd,
Firstly, we are really Sorry for all the inconvenience, Regarding the Visual Composer plugin, the thing is actually after every Update of this Plugin, a compatibility issue arises with almost every Theme that’s why all the major Themes are discontinuing this Plugin and are moving to future-best Plugin (i.e. Elementor and WPBakery). We are also doing the same so that your Site doesn’t get distorted every time when the VC plugin update arises. That’s why we have removed the Plugin compatibility with the Theme and soon enough we will also remove the VC plugin from the Theme package and it will no more be supported too. So, we would kindly like to apologize to you first that you will have to go through this process but it would be a humble request to you that please move to Elementor or WPBakery page builder Plugin and import any of the Demo of your choice with these Page Builder plugins on a fresh new WP install so that you can avoid hassle-free environment in terms of Site Development.
We know it would be difficult for you to start all over again but we want to assure you, it will be worth it. We are looking forward to your positive response and appreciate your patience, understanding, and cooperation in this regard.
Regards, P-THEMES.
Ok I would remove that option asap. It was the first-time using VC. I always pick WPBakery but I picked VC by accident and thought the client has never used VC before. Then when I attempted an edit, it did not work.
Love the new header builder and the footer builder should work the same. The header builder is fire! Thanks for the response. Badd
Sound’s Good!!
Thanks for your understanding
And thanks for your love for Porto, Keep using Porto
Hi. Is there any way to change only mobile view header logo, logo size and background colour ? I don’t want to change anything on desktop view.
Hello, @versacci,
Yes you can, you have to create the Custom Header using Porto Template Builder and then set the different columns for Mobile and Desktop version as per your requirements.
You can set the single logo in row and then hide that row for mobile using page builder setting and then you can use another Custom HTML code to show the second logo on mobile.
Regards, P-THEMES.
I can’t delete this one “USE PORTO24 AND GET 20% OFF IN ALL PRODUCTS” Can you please guide me ?
Hello, @foklor,
Could you please share the screenshot of that section and also the URL of the page having it, so that I will check it for you and help you our properly?
Regards, P-THEMES.
Hi, I am struggling to find any information on using the proto button shortcode. I have used the code [vc_btn title=”Primary” style=”outline” shape=”round” skin=”primary” btn_arrow=”yes”] is there a way to make it so that all my buttons would be the same size. Can I add something to this shortcode to make it a specific custom size? Thanks, H
Also what is the best way to add a link to it?
Hello, @HarrisEnt,
You have to copy that shortcode to the page where you are using the WP Bakery page builder and then you have to change the classic editor to normal editor and then finally change the URL and size of the button and then again move to classic editor and copy the new shortcode, Here is the detailed video of it for you: https://www.veed.io/view/cb91138c-86b1-419b-b5ff-92ad27d9d831/showcase?sharingWidget=true
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 22/04/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Thanks, I will check with our developer as he has the active license with support, as I want to make all the buttons the same length no matter how many words are in the button. Thanks, H
the width of the button
Hello, @HarrisEnt,
Yeah I can understand your requirements, please share that video with your dev, your dev will understand it for sure.
Regards, P-THEMES.
