23223 comments found.
I am having a little problem editing each service, I would like to know how can I edit the text for each of the services? Because whenever I change the text for one service, it changes for all. https://prnt.sc/P2kX_nRd65Y0
Hello, @fabiodropbusiness,
Actually, we have added the layout for the single service page using the template builder of our theme, you have to go to Porto >> Template Builder >> Single >> and edit the single service: https://postimg.cc/NKnzQbPT and you will be able to edit that section: https://postimg.cc/NK0PmZrZ now it is applied on all of the services because that template has been assigned to all of the services using the condition: https://postimg.cc/0zb1PzZ6 so you have to assign it to the single service and then create more different layouts and assign to every single service as per your requirements.
Regards, P-THEMES.
Thnak you for the help! I was just wondering, how can I access this menu that you showed in the last print? Thanks in advance
Hello, @fabiodropbusiness,
Which menu are you talking about? Could you please share the screenshot?
Regards, P-THEMES.
Hello, @fabiodropbusiness,
You have to click on the display condition button: https://postimg.cc/fkPPcc1G
Regards, P-THEMES.
I am trying to solve it, but I can’t, maybe I am not understanding very well, do you have a tutorial that teaches step by step?
Hello, @fabiodropbusiness,
Please watch this video I have captured for you: https://www.veed.io/view/24cff09e-ffe7-45f3-a889-4bd49606a5f7?sharingWidget=true
Regards, P-THEMES.
Thank you very much for the video, but my biggest doubt, is the part of creating each condition, how can I do when the person clicks on the service for example “General cleaning” a text appears and when he clicks on the service for example “Cleaning after construction” appears another text, because so far, the same text appears for all the services and when I change a text, it changes the text for all the services, not only for one https://i.imgur.com/plA59Mz.png
Hello, @fabiodropbusiness,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello PT-Support: where can I change the name “Blog” headline in blog articles?
Hello, @bayffm,
You can turn it OFF from Porto >> Theme Options >> Breadcrumbs.
Regards, P-THEMES.
Hello again, I haven’t heard from you after I sent a message to newsmartwave@gmail.com. I sent my product licenses and explained that I can not access my account. The website crashed after I updated Porto theme to the latest version. I need to get things going therefore pls let me know how to proceed with my request.
Hello, @sk_skg,
Could you please share your email with which you emailed us via newsmartwave@gmail.com so that we will locate it and help you out accordingly.
Regards, P-THEMES.
How to disable inline editing when connected?
Hello, @optimizgroup,
I am sorry but I am unable to understand your concern, Could you please explain it more clearly, if possible with some screenshots and with the Live URL for my better understanding, so that I will further check it for you and assist you accordingly.
Regards, P-THEMES.
On frontsite, when connected as administrator, on roller-over on content, there is a “Edit XXX: YYYY” button which appear on every part of the page. How to disable this functionality?
Hello, @optimizgroup,
Could you please share the screenshot of it, so that I will check and further assist you with it.
Regards, P-THEMES.
Hello, @optimizgroup,
I am sorry but you can not disable it, as this is the default functionality of the theme, that is the editor (edit) option when you logged in as an adminitrator on the site.
Regards, P-THEMES.
Hello, we are about to buy this theme but we would like to know if there is an included feature which displays 360° view for ecommerce products?
Hello, @agencenova,
First of all, thanks for showing your interest in Porto WordPress 
That is actually the theme element and you can check the design of it here: https://www.portotheme.com/wordpress/porto/shortcodes/shortcodes/360-degree-image-viewer/ and you can read about that element here on point no 3: https://www.portotheme.com/wordpress/porto/documentation/elements-list/
Regards, P-THEMES.
Hi. I’m having problems with a migration from local to server. The site works but It seems like Porto theme have lost all the configuration. It doesn’t works menu, footer, header…¿Any suggestion?
Hello, @kolombino,
I am sorry but migration is not covered in the theme support policy, and there are hundreds of methods for migrating the site and many of them works fine and many of them creates different issues. so you have to check your method again, OR try to migrate the site using the duplicator WordPress plugin: https://wordpress.org/plugins/duplicator/
Regards, P-THEMES.
Thanks. In case it helps someone. I don’t know whye but the problem was that WPBakery plugin was deactivated by default in the migration.
Oh, Great!! thanks for sharing this usefull info here, it might help some other customers as well.
Hi! I submitted a support ticket afternoon and so far I haven’t received a single answer and in the meantime my website is completely down so I will try and post it over here to see if I’m luckier
Although I bought Porto theme (with WooCommerce plugging) back in 2020, I haven’t installed it until now.
Everything is pretty straight-forward so far and running as expected. Yesterday I was even very close to go live with the website when I was doing some final tests and out of nowhere I got an issue with the “add to cart” (the small bag at the top corner) button on both homepage and shop page as it started spinning and the website got totally blocked until I refreshed the browser manually. Please note that the issue wasn’t happening on the product page itself.
I read a few articles about the issue and apparently is quite common. I followed some sugestions (exclude some pages from being cached; de-activate all pluggins, then get them back one by one testing in between; go back to Wordpress default theme; re-install WooCommerce plugging entirely; try on different browsers) and nothing seems to work
Today, after getting a bit frustrated I decided to delete the whole and start again from scratch. I have just added a few products so I am able to play with them and the issue, although it wasn´t happening at the very beginning, finished showing up once again.
The theme hasn’t been customised at all, but the standard parameters available through Porto Theme Functionality.
I really need a little bit of help in here as I’ve spent tons of hours trying to get the page live and I always get the same error at some point before going live.
Hello, @SpindaRecords,
I have just confirmed from the support department and they said that they already replied to your support ticket and it has been solved too, so please check back to your support ticket reply now and reply to it accordingly.
Regards, P-THEMES.
Hello!
Porto Google Map widget is no longer working with Elementor.
Inside the editor, the map appears just fine. But in the actual page, it shows as empty.
We changed nothing in the page and it was working before. Probably one of the latest updates caused the issue but we are not sure which.
Any code edits to quickly fix this until there is an official update?
Thank you!
Hello, @ClaireKok,
Could you please share the URL of the page having this issue so that I will check it for you and help you our accordingly.
Regards, P-THEMES.
Can you provide me with an email so that I can sent the link there? Thank you.
Hello, @ClaireKok,
You can write us via our support system here: http://portotheme.com/support
Regards, P-THEMES.
Dear Team, I’m Facing the issue with your Theme. can you plz help me to fix ?
After adding in to the add to cart , its keep loading
Hello, @rupees599sl,
Please try to disable all the third-party plugins (including cache plugins), that do not come bundled with Porto, clear the cache of the browser, and check then. Maybe one of the additional plugins is the reason for the problem.
Regards, P-THEMES.
Hi , Im Using PortoVersion: 6.2.3, if i update the theme it will get fixed ?
Hello, @rupees599sl,
Yeah you have to update the theme first and then Porto Functionality plugin and if still that will not fixed your issue then you have to try with the above given solution.
Regards, P-THEMES.
1. I love this theme, but i just feel there is a lot of broken areas. I made some edits to the Header using elementor. I am trying to make other edits to the header and now its not giving me the option to use elementor to edit the Header. How do I get back that option?
2. This theme is pissing me off. I am trying to import elements from the porto studio but when i click import for some of the elements I want, it just keeps loading forever. This needs to be fixed!!! I cant even build the website the way I want because I simply cannot import a f** element . ITs annoying
Hello, @deli1991,
1. If you used the Custom Header Builder under Template Builder then please make sure that you have turned ON the Elementor editor for the template builder from Elementor >> Settings: https://postimg.cc/bSR62tk5
2. Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with the same purchase code and then try to use the Porto Studio, and if the issue will still persist then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I can’t import product collections through porto studio, I click on import and it just keeps loading forever, when I imported a header, the import occurred as expected and smoothly, when I’m going to import product collections to edit the home of my site , I can not
Hello, @descontomagia,
Please go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code and then try to use the Porto Studio, and if the issue will still persist then please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I deactivated the license and reactivated it again, but the problem was not resolved, I opened a case, but they told me the same thing and still put it as a solved case, and I didn’t even give the answer
Hello, @descontomagia,
Ok, you can simply reply back to that solved case and it will reopen, so no need to worry and reply back to your support ticket accordingly and our team will further look into it for you.
Regards, P-THEMES.
Since some days, this demo is no longer available and I get a 404 error. Is there an alternative url to generate skin for 8.3? Thank you
Ops…. I asked for a wrong version. I already wrote to the html template support. Sorry! =)
Yeah this platform is for Porto WordPress
Hi, there is a long time ago you tell that you will add the possibility to add custopm social icon in the theme option. cause for exemple the Google+ is not possible, and other too. Can you tell us when this option can be add ?
Hello, @alexissatok,
I am sorry but I do not have the exact timeframe for it, and I do not gives you the guarantee about that features, it depends on the development department, I already forwerded it to them and it is upto them now, for you I again forwerded this as reminder. Further it is possible with Customization.
Regards, P-THEMES.
If I want to change my domain name, is there a fee? How to do it? Thanks
Hello, @ilikevitama,
Please read our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/how-to-register-porto/
Reset link: https://www.portotheme.com/support/reset-sites/
Regards, P-THEMES.
I already paid. Now I want to change the domain name, how do I do it?
Hello, @ilikevitama,
First you have to deactivate the theme from Porto >> Dashboard and then migrate your site or change the domain and then again activate the theme with same purchase code as simple as that, it will work for you.
Regards, P-THEMES.
thank you very much
You’re Most Welcome!!
How do I set a featured product using the widget on hone page. https://www.portotheme.com/wordpress/porto/shop1-soft/. I have marked them as featured individually and by clicking the star icon in each product
Hello, @albertramsbottom,
You have to use the Porto Featured Product element on your site page and set it as per your requirements.
Regards, P-THEMES.
Sorry that is not an answer. How do I mark items as featured? I already have the element on my home page, there are no settings to add a featured product in the settings. Why didnt you just use the featured product that comes with woo
I think I might ask for a refund, this theme just doesn’t integrate properly with woo commerce
Hello, @albertramsbottom,
Please watch this complete video I have captured for you: https://www.veed.io/view/d2a0459d-94e8-4e3d-bd54-0394703374e2?sharingWidget=true
Regards, P-THEMES.
Hello,
How can I disable the cursor effect? I tried to remove it with the following instructors but it’s remains.
under Porto >> Theme Options >> Skin >> JavaScript Code, you have to remove that JS code from there.
Thank you.
Hello, @KTL1328,
Please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/cursor-effect-widget/
Regards, P-THEMES.
Hello,
Thank you for your reply. Where can I find the Hover Effect on Target?
Best Regards
Hello, @KTL1328,
You will find it under Cursor Effect: https://postimg.cc/G4tzwrwg
Regards, P-THEMES.
how do it switch on reviews …. on product page i cannot see any section saying review or add review etc etc
Hello, @markrday,
Please read and follow the instructions written in this article: https://woocommerce.com/document/product-reviews/
Regards, P-THEMES.
Hi, Team
I am using porto product categories widget to show the subcategories. But this widget only shows 12 subcategories in maximum. How do I let it show more subcategries please.
Hello, @crazy_cube,
1. I have checked it on my test site with the Elementor page builder and it is working fine for me, I have set 14 sub categories and it is showing all, you can check it on my test site here: https://blackpearlspro.com/porto_support/about-us/ and here is the screenshot of the element setting: https://postimg.cc/6yt8xnd7
2. I have also checked it on my test site with the WP Bakery page builder and it is working fine for me, It is showing all the 14 sub categories, you can check it on my test site here: https://blackpearlspro.com/porto_support/3179-2/ and here is the screenshot of the element setting: https://postimg.cc/T5XLdX7w
Regards, P-THEMES.
thanks, mate. This issue has been resolved.
You’re Most Welcome!!
Hi! Im trying to use one of your demos. The header is bugging. Header is showing correct in live option panel (https://ibb.co/Cw4KtXS) when editing the site but when i go live (https://ibb.co/Kxkp7ML) everything looks horrible. I have tried cache plugins and disabling plugins but nothing is helping. Site is now on maintenance mode but i dont think it can cause this problem. I have approx 5-6 licenses of porto theme and this is first time happening.
Hello, @Jettools,
Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello, How can I change the proportions of product images in the shop? Now they are squares.
Thank you
Hello, @Tallfortiny,
You have to go to Appearance >> Customize >> WooCommerce >> Product Images and set the Thumbnail Cropping from there as per your requirements: https://postimg.cc/R6zfvLJ8
Regards, P-THEMES.
Thank you
You’re Most Welcome!!
