665 comments found.
Hello,
Registeration submit button on user sign-up pop-up doesn’t work. Can it be related to the major woocommerce update?
Hello, @eazy7_,
Sorry to hear about the inconvenience caused.
Can you please once contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can check and assist you accordingly.
Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
Hi there, The WooCommerce templates are with issues when will be fixed this?
Hello, @Creativity_ns,
We are Sorry for the inconvenience but we have tested this on our Test Site & found out that this issue related to Outdated Template Copies exists on our Test Site too. This has happened because of the recent major update released by the WooCommerce. We thank you for notifying this to us and apologize for the inconvenience at this point of time and are forwarding this to the development department to further look into this & they will soon release a Theme Update to rectify that. Till then please be more patient and wait for the next Theme Update.
We appreciate your patience, understanding & cooperation in this regard.
Note: You don’t need to worry about that for now, it won’t affect any manner on your Site. You can continue using your Site till the Theme Update is released with this issue’s rectification.
Regards don-themes.
Theme issues with Google!
How can we adjust/change this? https://prnt.sc/rWOLRT55B0U4
Hello, @alphaomegabeta,
Sorry to say but under the Theme for the Variable Products, it shows the Price Range above where you just marked, and when you select an individual Variant, it shows the individual Price below. This is how the default functionality for the Variable Products works under the Theme.
Sorry to say but there isn’t any option available under the Theme Options to change that. It requires Extra Customization and unfortunately, this is beyond our limitations and support policy scope. Hope you can understand our limitations.
Further, if you want to avail of paid Customization Services, then please contact our Customization Team at both of these Emails: ptheme.customize@gmail.com pthemes.developer@gmail.com or hire a third-party developer if you want.Regards don-themes.
Hi, There wasn’t an update since June! The WooCommerce templates are with issues. When can we expect an update, please?
Hello, @alphaomegabeta,
We want to Sorry for the inconvenience caused.
The Theme Update is in process and the Development Team is currently working on it. Hopefully, soon enough you will be able to see the Theme Update released.
Till then please be more patient, keep checking the Changelog and wait for the Theme Update.
We appreciate your patience, understanding & cooperation in this regard.
Regards don-themes.
Hi I purchase theme for my website but it got reset as I didn’t renew hosting plan and now when I wish to reinstall on new hosting plan for same domain it is not allowing me saying that theme already installed on my domain. please help.
Hello, @arhamshamsi,
Sorry to hear about the inconvenience caused.
Can you please once contact us via our Support System with your Site’s WP-ADMIN Login details so that our Support Team can check and assist you accordingly?
Here is the Support System URL: https://d-themes.com/support
Regards don-themes.
Elementor and elementor pro is broken after update due to riode core plugin 
When disabling, elementor is running. How to resolve it?
Hello, @novazym,
Sorry to hear about the inconvenience.
We have confirmed from the Test Site, the Elementor plugin is updated to the latest version and the Site and Elementor is running fine too: https://ibb.co/vZvDs51
Here is the Test Site URL too: https://blackpearlspro.com/riode_support/waleed/
So, it seems that there is some specific issue at the Elementor Pro on your Site. Try contacting the Pro plugin Support in this regard because it is a premium third party Plugin so we don’t provide Support for that according to Envato Policy.
Regards don-themes.
I’m using Kinsta’s server and now the KInsta ask us to upgrade to PHP8.0 within 20 days this is mandatory, I wonder if the theme is compatible with 8.0 now?
Hello, @ericsheell,
Sorry to say but we haven’t officially tested the PHP 8 version until now. The Development Team is working on it to make it fully compatible with the PHP 8 version to wipe out any sort of issues but it is not officially released or announced.
But many of the Customers are using it without any issues and some are having a little bit issue. So, if it is mandatory for you then you can update it. Hopefully, you won’t face any issues with that.
Regards don-themes.
account element modal only showing login https://prnt.sc/bQVOrLdTDzAH . i want pop up like demo 15 https://prnt.sc/YPnUPdhOS4-3.
Hello, @tonystarkc,
Sorry to hear about the inconvenience.
Can you please once make sure that you have enabled the Registration under the Dashboard > WooCommerce > Settings > Accounts & Privacy tab > Account Creation. See this image for reference: https://postimg.cc/k2TFFkCY
Regards don-themes.
Hi there,
We are plugin developers and we’ve noticed an issue with the Riode theme where the + – buttons do not follow the “Step” (quantity step) parameter of the input.
Are you aware of this? is there any workaround we can use in our plugin for compatibility?
I am not sure how your script for the buttons increases / decreases quantity. It would work if you used the stepUp() stepDown() function to increase / decrease quantity, for example input0.stepUp(1);
Can you advise on this? Thank you.
Hello, @WebWizardsDev,
Sorry to hear about the inconvenience caused.
Can you please once contact us via our Support System with a detailed Video of your concern and your Site’s WP-ADMIN Login details so that our Support Team can check and assist you accordingly.
Here is the Support System URL: https://d-themes.com/support OR you can write us via email: donaldaizaz@gmail.com
Regards don-themes.
When will a new version be updated? The current version has problems with php8 and the new version of WooCommerce.
Hello, @njcdh,
Sorry for the inconvenience caused.
The Development Team is currently working on the Update. Hopefully, soon enough you will be able to see the Theme Update being released. As we are the Support Team, so we don’t know the exact time frame of that but hopefully soon enough it will get released. Till then please be more patient and wait for the next Theme Updates.
We appreciate your patience, understanding & cooperation in this regard.
Regards don-themes.
Pre-purchase question. Google is pretty hard these days on sites being mobile friendly. Will this theme pass google test?
Hello, @Everlycke,
Thanks for showing interest in the Theme 
Actually, your mentioned concern is related to the SEO, sorry to say but according to the Envato Policy, SEO or Site Speed comes under Site Customization and we only provide our dedicated Support related to Theme Options only.
Although, we have checked one of our Demo Site on Mobile Friendly Test of the Google and it showed the results fine there. Here is the URL to that: https://search.google.com/test/mobile-friendly/result?id=IAaYoMlpruH66jgXMHYeDw
Further, if you need any more assistance regarding the Customization work, you can contact our dedicated Customization Team for paid services here on the following Emails (if you want):
ptheme.customize@gmail.compthemes.developer@gmail.com
Hope this helps
Regards don-themes.
hello, where can I hire one of you to fix issues theme related. having tons of hiccups. Thanks
Hello, @carlosrosales1979,
You can contact us via our support system here: https://d-themes.com/support OR if you want our paid Customization services, you can contact via:ptheme.customize@gmail.com & pthemes.developer@gmail.com
Regards don-themes.
Hi i have wmpl and two languages when i create a color to english version is it possible to be coppied to the greek version when i update the translation ?
Hello, @kapamarou,
Please go to Dashboard > Products > Attributes > Edit Attribute > Edit default language term > Use language switcher in the top bar or click on pencil under Translation section, to switch to another language term > Edit and add correct color value, and then save.
Hope this helps !
Regards don-themes.
but if i want to do it on the product page ?
Hello, @kapamarou,
Sorry to say but the Attribute doesn’t get auto-translated. You would eventually need to add them manually.
Further, you can contact the WPML Support in this regard. They will guide you better. Here is the link to that: https://wpml.org/forums/forum/english-support/
Regards don-themes.
I have installed Demo32. On homepage, when I click on Login button, I want to go to My-Account page instead of Login pop-up. How can I disable the Login pop-up ?
Hello, @proceziosystems,
Sorry to say this again but right now there isn’t also option available to disable the Login Popup.
But if you want to replace this with My Account link in the Header then please check out the following Video in this regard: https://www.veed.io/view/a39efc7d-be03-4584-8542-e06c896740c2/
Hope this helps !
Regards don-themes.
How can I edit “Login Popup” ??
Hello, @proceziosystems,
Sorry to say but right now, there isn’t an option available under the Theme to edit the Login Popup.
It comes directly from the Account widget added under the Header.
Regards don-themes.
I love that option to show variations colors on the shop page. But, would be even better if the featured image change to the selected variation image. Is there any way to achieve this?
Hello, @arymaynart,
Sorry to say but unfortunately right now, it doesn’t change the Product Image when the specific Variant is selected for the Shop page.
Although, it correctly works on the Single Product page.
We are forwarding this to our development department for consideration to add it in the Theme, but we are not giving you the guarantee for that because please note that a Theme cannot satisfy all requirements as it may cause Theme heaviness. Sometimes it may require your own Customization. So if the development department finds it fit with the Theme environment then surely they will look through it. Thanks for sharing the suggestion/feature request with us.
Thanks for your understanding & cooperation in this regard.
Regards don-themes.
Hi I am trying to create a support account and it is saying my code has already been used. Can someone kindly contact me on totalrealtypros@gmail.comto resolve this issue please Sorry to post this here but the support channel is not working for me.
Hello, @danielsden73,
We have just created the new support account for you and sent the Login credentials to you via your email, so please check back your email now.
Regards don-themes.
hi guys I want to inform the problems I got here and the solution related to other plugins compatibility.
1 – The plugin Super Page Cache for Cloudflare : problem with login redirect not work
2 – plugin Perfmatter : problem the option cart fragment enable makes do not update the quantity of itens to the cart after we add to the cart any product.
3 – plugin perfmatter: problem with Preloading option Enable Instant Page. its also cause problem with login redirect.
I hope if someone facing this problem this info can help…. sorry for my english….
Hello, @radamesbispo,
We are Sorry for the inconvenience caused and want to Thank You for notifying this for all.
These are all third-party Plugins that are currently not listed on the Item Page. So, there might be compatibility issues with the Theme regarding these. Also, for the third-party Plugin issues, you need to contact the respective Plugin Support according to Envato policy because it isn’t included in the Item Support.
So, it would be better you contact the respective Plugin Support regarding their conflicts or avoid using them.
Thanks for your understanding & cooperation.
Regards don-themes.
I want to solve the following problems 1 – Disable the pop up that comes out every moment 2 – Remove the quick view button 3 – Change the name of the add to cart button 4 – Translate the discount timer into Spanish both at the beginning and in the product description 5 – In mobile translate the menus that appear at the end, put in Spanish. 6 – Translate the close button that appears when clicking on the shopping cart.
Ticket #8437
Hello, @petersalo45,
As we have noticed that you have already created the Ticket for the said issues, so kindly wait for it. The Support Team is looking into it and will soon respond to your concerns.
This forum is publicly used for pre-sale and brief Questions, so if you have bought the Support then kindly please contact us through the Support System and avoid adding the same request here too.
Hope you can understand.
Regards don-themes.
Hello, Is your theme compatible with PHP 8.xx ?
Hello, @lukasnes,
Thanks for contacting us.
Although, we haven’t tested out the PHP 8 officially with the Theme so we can’t say much about that unfortunately. Many of the Riode Customers are still using it and it haven’t caused any issue. So, you can test it out too on your own if you want. Hopefully, it will work out for you.
If you are having trouble using PHP 8 version then you don’t worry you can still continue using PHP 7.4 version which is currently working fine.
The Development Team is working on the PHP 8 version compatibility as a whole, hopefully in the coming future they will fully make it compatible with the Theme.
Thanks for cooperation and understanding in this regard.
Regards don-themes.
