10688 comments found.
Good afternoon,
We bought your theme for a project, however unfortunately the client put the project on pause for a while. Now that we have to get the project ready by the end of the year, we needed your support. However, as the project was stopped, the support time has already been exceeded and now it asks for a renewal.
As we never got to use it, I wanted to ask if you could help us without having to pay the new support fee. The budget for this project has already been exceeded.
It’s not much that we need.
Please I hope you understand. I await your feedback.
Thank you very much.
Thanks for using Porto,
But How can we help you? Please share extractly what your problems are.
Regards,
Hello, thank you very much for the help.
I’m Renan from Unify Agency,
We have a problem in Magento 2.4 with your template
The problem starts when we activate the MailChimp Module
in the Magento command line system. After enabling these
Plugin the site only shows error codes.
Please help us to resolve this issue.
Cheers
Hello,
Unfortunately, the issue with the third-party module is beyond the scope of theme support. Have you tried contacting the extension’s author for assistance?
Regards,
Good Morning,
Thank you very much for your time. We will try to contact the plugin support and if necessary, we will ask for help again.
Cheers
You’re always welcome!
Regards,
Why in import demo page I found import demo from 1 to 34? From 35 to 42 where are? P.S. I have Magento 2.3.7 and Porto 4.0.3.
Thanks for using Porto,
Our most recent Porto version 4.0.3 includes 34 demos. Other demos will be updated soon.
Regards,
Thank You
you’re welcome!
Regards,
Please, where can I find the ID purchase? My developer needs this number to install the theme.
Thanks for using Porto,
Please refer this post https://help.market.envato.com/hc/en-us/articles/202822600-Where-Is-My-Purchase-Code-
If you need any help for theme issues, please contact us at https://portotheme.com/support.
Regards,
I have sent you email many times but nobody is responding to me. What a poor supporting!!
Thanks for contacting us,
What is your email address?
Regards,
We were unable to locate you in our system because you are not using a purchased account. Please contact me via https://themeforest.net/user/pt-support1 to get the support.
Regards,
What is your email? I resend email to you again
Is your email address stan.poon@...com? We responded to your email immediately after receiving it on October 11, but you have yet to respond. And Please use your purchased account to receive support on Evanto.
Regards,
Yes this is my email. What did you respond to me? The only email I recieved from you was on 12 Oct and mentioned: “Your request (8440) has been received and is being reviewed by our support staff. To add additional comments, reply to this email.” And is your email support+id8440@p-themes.zendesk.com? Afterwards I sent you many emails and nobody replied!!
Can you give me your email address so I can explain you the help I need?
Regards,
regarding banner rotation , on that demo : https://www.portotheme.com/magento/porto/ is is rotate automatically , can i adjust the time between the sliders ?
Thanks for using Porto,
Are you using Porto Magento 1.x theme?
Regards,
M2
Please go inside your Content > Pages > Your Porto- Homepage > Look for home slider content, you can change the time between the sliders by editing autoplay value. 5000 = 5s
Regards
Are you planning on releasing update soon with latest magento? Can you give me an estimate maybe? Im holding my new development/update when you do. So an estimate would be nice. thank you very much
Thanks for using Porto,
We will release it soon with in a couple of days, please be patience and stay tuned.
Regards,
How do I change the image and wording on the Newsletter pop-up?
Thanks for using Porto,
You can change the setting of Newsletter popup in your admin site > Porto > Porto- Setting Panel > Newsletter popup.
Regards,
How can I remove <link rel=”stylesheet” type=”text/css” href=”//fonts.googleapis.com/css?family=Shadows+Into+Light” /> I can´t find it in head.phtml
Thanks!
Thanks for using Porto,
You can find and remove it from custom.css file. Please contact us via Helpdesk https://portotheme.com/support to get the help on this.
Regards,
Hi, how can i completely disable google Fonts loading from CDN? Because in Germany its forbidden to load Google Fonts via external sources.
Thanks for using Porto,
It’s best to uninstall any outdated fonts as Google Fonts are being loaded directly from Google.
Regards,
Hello PT-Support,
Our store Magento version is 2.4.2 and the for product page, we are using product type Grid.
On desktop its looks fine, but on mobile version the page is very long because of Grid product images. Is it possible to make it a slider instead of grid images on mobile and tablet version. Please advice.
https://www.portotheme.com/magento2/porto/demo4_en/porto-evolution-headset-grid.html.Please advice. Thanks
Hello,
Please open new ticket at Helpdesk https://portotheme.com/support to get the support for that.
Regards,
Hello Support,
I am using Product Type Grid. On desktop it is fine. But on mobile version the page is very long because of Grid product images.
Is it possible to use product image display as a slider instead of grid on mobile and tablet version. Please advice.
https://www.portotheme.com/magento2/porto/demo4_en/porto-evolution-headset-grid.html.Thank you.
Regards, Mintu
Hello,
Sorry, but in order to receive support directly from Evento, please leave a comment using your purchase account.
We also offer support through our helpdesk at https://portotheme.com/support.
Regards,
Hey, wanna buy you template for magento, do u have PWA extension for this template? Or web application support ?
Thanks for interested in Porto,
Progressive Web Applications (PWA) will be the trend, it’s SEO friendly. It works on Magento and you need follow instruction of Magento to make it work.
Regards,
I cannot see slider static block in admin
Thanks for using Porto,
You can find slider content in Content > Pages > Your Porto-homepage.
Regards,
thanks I was looking for a static block some help pages suggest it is in a static block in blocks
Please contact us via Helpdesk https://portotheme.com/support to get the support.
Regards,
Hi,
Next Magento version is now released.
When will your update be available?
Thank
Thanks for using Porto,
We are aware of a new Magento version that was released yesterday. We will test theme compatibility with this new version and provide an update as soon as possible this month.
Regards,
Hello – can Magento’s critical css feature be used with this theme?
Thanks for interested in Porto,
Yes, Porto theme works well with this Magento feature.
Regards,
Hello, thanks for responding. If I purchase the theme would support help me to set this feature up? (give me instruction if I can’t get it working properly?) Thanks again.
Yes, sure.
Regards,
Thank you.
You’re welcome!
Regards,
Hello again. I have a few more questions before purchasing the theme.
1. I have products that have a lot of options. So, I need the “add to cart” button to be moved after the details box & the product options. Can this be done in Porto?
2. Going through your demos – I noticed that none of the banner sliders advance/move (to the next banner) on their own. Can they be modified to do so? If so, can it be done without affecting CLS?
3. Do you have any demos that are seo/web core vital optimized available? This is one of my biggest concerns. I need a site that will pass Google’s core web vitals.
4. Do you have any back end demos available?
*I’ve purchased several themes two of which the authors just abandoned, one that just won’t work, another that no matter what has been done critical css doesn’t work & the author is of no help. I want to make sure this will be my last theme purchase for years to come. I need it to be easy to use & fully optimized.
Thank you for your time
Thanks for your questions,
Let me respond to each of your questions individually:
1. Of sure, I say. Simply change the theme code. After purchasing, please get in touch with us for support.
2. Do you have a sample link for it, by the way?
3. The process of SEO optimization is not easy. Many different things affect it. All of Magento’s SEO functions are supported by our themes, which are generally SEO-friendly. Additionally, we intend to review and enhance the Core Web Vitals theme.
4. We’re sorry, but there aren’t any backend demos available. However, you can see our online documentation at https://www.portotheme.com/magento/porto/docs/ for additional information.
If you have any additional questions, you can also get in touch with me directly at https://themeforest.net/user/pt-support1.
Regards,
Hola, he instalado smile product label, y funciona bien el la product view, en cambio no funciona en category view. ¿Alguna solución?
Hello,
To get the support on Evento, please kindly comment using your purchased account.
Regards,
Hi,
October 11th next magento update will release.
Will you have a new release by then for these existing bugs and any new features by then?
Thanks for using Porto,
We intend to update a few features. Do you have any recommendations for us?
Regards,
I would strongly suggest you fix all the current bug issues and release the new features you were already thinking of.
Amongst the new features would be nice if its possible to finally support page builder function too.
Sure! Thank you so much!
Regards,
Ajax search doesn’t work for aws S3 storage! Anybody has the same issue? The js files are interrupted during it indexing. This makes the json incorrect and explorer report: Uncaught SyntaxError: Unexpected string.
Therefore the ajax-search is useless for us.
We are in 4.0.4 under magento 2.4.3-p2. Can you fix this??
Thanks for using Porto,
Please open new ticket at https://portotheme.com/support to get the support.
Regards,
Since I can’t reply on threads, but +1 to the password expired issue when trying to reset a password. I had to change my own pass via the database to get back in….
Thanks for using Porto,
Please get in touch with me at https://themeforest.net/user/pt-support1 get the direct support.
Regards,
FIX password link has expired! Magento 2.4.4
Remplace line 09 in app/design/frontend/Smartwave/porto/Magento_Customer/templates/form/resetforgottenpassword.phtml for:
<form action=”<?= $block->escapeUrl($block->getUrl(‘//resetpasswordpost’, [‘_query’ => [‘token’ => $block->getResetPasswordLinkToken(), ‘id’ => $block->getRpCustomerId()]])) ?>”
Not recommended in 2.4.4 many bugs
Thanks for using Porto,
We have already fixed the issue with password link in Porto v4.0.3. Please kindly contact us via helpedesk https://portotheme.com/support to get the support.
Regards,
this wrong porto v4.0.3 does not solve the problem.
Please kindly contact us via helpedesk https://portotheme.com/support to get the support.
Regards,
I do not need assistance, I have already solved it and I am providing the solution.
We haven’t noticed any other customers reporting this issue. Anyhow, we’ll test it on a different installation.
Regards,
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