1277 comments found.
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I bought a license for a site and I’ve recently configure Facebook pixel. However it is giving me an error in 2% of events saying is due to health information issues. Facebook support says I need to talk with developer… The parameters that are sent are causing the problem. Can you help?
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
could’t find this issue adressed in the forum. My support licence expired so I can’t create a new topic… Don’t want to pay for extended support if I’m not certain that the issue will be solved..
We’re providing support only via our support system, so you will need to renew your support period to get assistance on that.
This theme looks good, I’ll like to use this for my site can we use this license on multiple sites after purchase?
You need separate license for each website. One regular license for ThemeForest theme allows you to use it only for single website.
how to align the copyright footer to center
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Twitter feed not working.
Twitter widget setup seems to be ok. But I’m getting:
You currently have Essential access which includes access to Twitter API v2 endpoints only. If you need access to this endpoint, you’ll need to apply for Elevated access via the Developer Portal. You can learn more here: developer.twitter.com/en/do…! Please check your config under Appearance->Widgets->Twitter Feed!
Please check the reply in your topic on the support forum. Thank you!
Hi API keys data seem to be correct. According to twitter developer documentation you are using an old API method v1.1 and the new developer account need to apply to Elevated access.
developer.twitter.com/en/do…
“””Please note:
If you were approved for a developer account before November 15th, 2021, you were automatically converted to Elevated access. This means that your existing Apps can continue to be used to make requests to standard v1.1, premium v1.1, and enterprise endpoints, and that all of your user Access Tokens are still valid.
If you would like to start using v2 endpoints, you will need to attach an App to a Project and use the credentials from that App when making requests to v2 endpoints. “””
Can you please test your Twitter feed with a recently created twitter developer account with just API v2. ??
Please check reply on the support forum and continue there. There is no need to post reply also here in comments.
Hello,
I need to have search button on the homepage. Is it there in the theme? I couldn’t find it.
Hello,
It is possible to add it for example as search widget in the header like on About page: https://quanticalabs.com/wp_themes/medicenter/about/
Great.
Second Page Blog error 404
When I filter blog post by category, the second page always get error: “404. The page you requested was not found.”. If I enter blog without category filter, the pagination works.
I’ve tried permalink option with the same result. Also same error setting the Reading Setting on Post Page with my main Blog template, additionally when I set my main Blog template, the main blog template is not the selected one, it is other page with a different side bar and two columns. That is not in my sample blog pages.
I’ve have tried other explorer with private navigation, to check if it is something related with cache, with the same error result.
Posted in your support forum.
Please update your Support Forum with more functional search. Impossible to find something in your Suport Forum. Most of the times the search in your Suport Forum is unreachable with HTTP ERROR 500.
Reading Settings>Blog pages show at most “3” post. RESOLVE THE BUG.
Thank you for an update about solution, this is correct one. I’m sorry for search issues on the forum, we solved that, should be fine now. We’ve also replied in your topic on the forum.
Hi, How can I copy or duplicate a Service, Department, Doctor or Feature?
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hi please can you advise how we can change the colors on our website? Our designer tried several options: - Went to appearance, customize, colors (here there is only the background color available and not an option to add more) - Went to appearance, theme options, colors and changed the HEX code of one of the color schemes – how come there is no option to add a new color scheme? - Also went to WPBakery Page Builder Settings and changed all the colors there but nothing seems to work Please advise. Do we need to get into the code in cpanel to medicenter style.css file and change it manually everywhere? Really hope not, it will take so much time. Thank you in advance for your help!
Hi,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I’ve updates wordpress and 2 columns submenus are now in one column. QunaticaLab website is down… how can I make submenus in 2 columns again? (menu css classes is “wide”) thank you!
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I have a really old version of this theme v2.0. How easy to upgrade to latest theme for wordpress?
You can find update instruction here: https://support.quanticalabs.com/forum/topic/6423/faq-frequently-asked-questions#question_21 Additional instruction for updating from version 8.3 and lower ones: https://support.quanticalabs.com/forum/topic/6423/faq-frequently-asked-questions#question_65
Thanks, by renewing Support, do I get the latest version?
Yes, updates are lifetime included.
I do not recommend you buy this theme. I have issues installing its plugins and I still cannot install it. From all pages presented in demo only privacy policy is shown after installing. No content or widgets displayed. I submitted a support ticket and I didn’t get any response (even that they received it)
We can see that you’ve registered an account on our support forum: https://support.quanticalabs.com anyway we can’t find any support ticket from you. Could you please create new topic? Our support team will check your issues and provide help. Thank you!
Hi, I have recently inherited a malware filled site with your theme, version 5.8. I am unfortunately unable to update to the latest version, so I am just wondering: has there ever been a security vulerability in your theme in version 5.8 which means I simply must update it, or is it fine to keep it running like this? I am fairly certain the problem lies elsewhere, but I wanted to check. Thank you.
Hi,
Version 5.8 is from 2014, so there were many updates since then, also security ones. Even if probably malware filled site in some other way, not via theme itself, then it is recommended to update theme as well.
same issue with my site after last update of the theme, sidebar widgets no longer visible.please have a look and advise how we shall proceed (still in staging mode updated version of theme)
Please send us a message via contact form in our profile with your WP admin area login details, we will check what is wrong and if this is a bug in current theme version.
just did (staging enironment info).thanks for your prompt reply
We updated theme on your end, please check our reply to your email.
thank you for your kind help
You’re welcome!
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
I think it´s an problem with your update for all users. I have 3 licences, 3 problems.
Sidebars are working correctly on our end, there were also no changes in sidebars functionality in v13.7, so it is hard to say what is wrong on your website. Our support team will need to check that to find a reason.
We have a report from another user about similar issue and we’re checking it now. We will send you an update once we will find out if there is something wrong with current version.
We’ve just released an update v13.8 which is fixing this issue, please download it. You can replace only ‘functions.php’ file. The issue was not present on our end because we have WooCommerce plugin activated and problem was appearing only when plugin is not used.
Updated, problem solved. Thank you
I’m glad to hear that, thank you for information!
WPBakery Page Builder update (to version 6.13) doesn´t work. Old Bakery page builer plugin deleted, no update. Regards Rainer
Please re-download theme and try again, should be fine now.
Hi there,
Is there something I need to do to upgrade from – Version 12.9 to Version 13.6 Simple downloading the files and overwriting breaks the site every time and I have to restore 
Any suggestions?
Hi,
Please create new topic on our Support Forum our team will help you with update process. You can also find update instruction in this FAQ entry: https://support.quanticalabs.com/forum/topic/6423/faq-frequently-asked-questions#question_21
Hello, Can I use Polylang plugin for translation pages and posts with your theme?
Hello,
Yes, it should work, theme is translation ready.
Hi there, I have an issue running contact form 7 on a website which uses the Medi Center Theme. After clicking the “send” button it stays stuck on the sending animation. There is no error message nor anything else giving me hints about the issue.
Unfortunately my license expired and I do not intend to renew it.
Is there anybody here who had the same problem and found a solution? Since I found comments by Quantic laps in here saying the theme is compatible with contact form 7 I’m quite shocked.
Any help is appreciated Best regards
Hi,
We are open to check what is wrong on your end but you will need to renew support period and create new topic on our support forum.
I just updated my server to PHP 8.0 and there is an error thrown from your theme.
AH01071: Got error ‘PHP message: PHP Fatal error: Uncaught Error: Call to undefined function create_function() in /wp-content/themes/medicenter-child/widgets/widget-departments.php:320\nStack trace:\n#0 /wp-content/themes/medicenter/functions.php(1182): require_once()\n#1 /wp-content/themes/medicenter/functions.php(40): mc_get_theme_file(’/widgets/widget…’)\n#2 /wp-settings.php(566): include(’/var/www/vhosts…’)\n#3 /wp-config.php(37): require_once(’/var/www/vhosts…’)\n#4 /wp-load.php(50): require_once(’/var/www/vhosts…’)\n#5 /wp-blog-header.p…’,
I am using a child theme and I have NOT installed the required Plugins: MediCenter Theme Departments, MediCenter Theme Doctors, MediCenter Theme Features, MediCenter Theme Galleries, MediCenter Theme Shortcodes, Theme Services, Theme Sidebars. That shouldn’t break it, though!
Support for all our items is conducted through our Support Forum. Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
Hello. Two questions. I am using your theme as a one-page site with inline navigation. I need to have the menu links change to “active” when the visitor scrolls to that section of the page (ID of menu link). And I don’t see a way to register or update the theme in the future? Do you recommend using the Envato Market plugin for updates? Thanks.
Hello,
Support for all our items is conducted through our Support Forum.
Please register an account and search the forum or create a new topic, we’ll answer as soon as possible. Thank you!
super helpful
We’re providing support only via our forum as you can check under ‘Support’ tab here. Our team is answering up to 24h (usually sooner), so you will get a reply in a short time.
