657 comments found.
Hello with this theme is possible to have an effect during page scrolling as fullpage (https://alvarotrigo.com/fullPage) ? thank you
Hi there,
Thanks for writing in! You can check our theme demo and we do have Fullscreen home https://burst.qodeinteractive.com/burst/fullscreen-home/ however we could not open your page example as it leads to 404 page.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi mobile menu not working? My support has expired 
Hi,
Please check if you have updated the theme and its plugins to the latest version listed in change log.
If you need to update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins.
Support
Mikado Portfolio part of
Qode Interactive
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Already opened up a support ticket over the weekend regarding slider issues, not loading up in Mobile Devices. Working fine only in Laptop. Can someone please reply the suppot ticket. All information were provided.
Hi there,
We do see that your request is responded so please for any further assistance continue the conversation with our support team.
Thank you for your patiance.
Support
Mikado Portfolio part of
Qode Interactive
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This theme is great – but I’m having problems with the portfolio page. No matter how many portfolio pieces I have, only 13 show up on the portfolio page. Anyone know a solution?
Hi there,
Thanks for writing in and for your kind words! PLease check your portfolio List options if the number of Portfolios Per Page is set and enter the number of portfolios to display per page. Enter -1 to display all portfolios.
We hope this helped and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hello,
The landing page is also available for import (please see screenshot).
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi we are thinking of using this theme for a site. I see it was first released in 2015. I just need to check that it will be supported and updated in the future, preferably for at least the next 5 years.
Hello,
Thank you for taking interest in our theme!
We are constantly working on updating all our themes and you can check theme’s changelog here.
By purchasing the Regular License you will be able to use our theme for an unlimited period of time, you’ll be able to update your theme every time we release a new theme version, and you’ll also have the option to get all the latest versions of the plugins that come bundled with our theme.
Feel free to reach us if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi Thats not really answered my question. Do you have any plans top stop updating the theme in the next few years?
Many thanks Darren
Hi,
We plan on updating the theme in the future. Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
I love your theme. Almost everything works well, but we cannot remove/change the logo on the top of the header. The widgets ar every complecated.
Please help us to do it. We removed in widgets but it still there. This is so weird.
One more thing, can we use two demos as simply pages on one website?
Thanks in advance.
Lookign forward to hearing from you soon.
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Mikado Portfolio part of
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Im thinking of using this theme for a recruit agency , as i like the feel and contrast, and the 4 pages we already have are all basic , do you think it would be fine to use this theme for my application ?
Hello,
Thank you for taking interest in our theme!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs.
We usually recommend installing the theme and importing the demo on a clean installation. You can for sure import it over your existing content, however then we would recommend you to always make a backup of your existing content as it might happen that your content will get overwritten sometimes. Also as our demo content is made with a page builder we cannot guarantee that your previous content is made with the same builder, so you will probably have to adjust your existing content to suit our theme’s demo content.
For a more detailed overview of theme’s options please check the documentation in this link and do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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How can I change mobile menu breakpoint?
Hello,
Such an option, unfortunately, does not exist within the theme. For more detailed overview of theme’s options please check the documentation in this link.
Support
Mikado Portfolio part of
Qode Interactive
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Hi thanks for your answer. Which file do I need to edit to change breakpoints for mobile menu?
Hello,
We would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Please do not point me to your support system just answer the question please. I imported demo content – You seem to have hardcoded images to your website – for example div.vertical_area_background is coded to an image on your site – and I can’t overwrite it with custom CSS in the child – why are you hardcoding images?
Hi,
We are not sure which demo you’ve imported and which section are you referring to, so unfortunately we don’t have enough information in order to help you. Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article – How To Submit A Ticket. Thank you for understanding.
Support
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Hi, we have updated the theme to the latest version 3.5. Is there anyway to update WP Bakery to 6.9.0 along with this theme update?
Hi there,
If you wish to install the new version of plugin manually, you can submit a ticket at our Help Centre, or please contact us through this email, and include your purchase code in the email and our agents will send you the latest version.
Support
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Hi, i have a licence, in the dashboard where can i register the theme? is there an option to update the theme with one click? Best Regards!
Hi there,
To update the theme, follow the instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins. Burst does not have registration available but the regular license is valid and you can have one purchase for one domain.
We hope this helped!
Support
Mikado Portfolio part of
Qode Interactive
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Hello there! I love burst theme and I’m about to buy it for a project, I have just a question: for this year there is upgrades planned to improve compatibility with new versions of wordpress and/or to introduce new features and tweaks? Thanks
Hi there,
Thank you for taking interest for our theme! 
Support
Mikado Portfolio part of
Qode Interactive
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How can we change title background, it is now ” https://burst.qodeinteractive.com/burst/wp-content/uploads/2015/09/title-default.jpg ” and not chancing if i upload on a background from edit page. Where can i can change this?
Hello,
Thank you for reaching us!
Since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
I Installed the theme and its demo content , but the theme is not functioning properly . Widgets section keeps loading . Please provide a solution to this
Hi there,
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi there,
Thanks
Support
Mikado Portfolio part of
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Hello, we have downloaded the updated theme. How can we update on WP without losing our customization? Thanks
Hello,
Thank you for reaching us!
We do recommend creating a backup of the website prior to the update of the theme and plugins, however, if you follow the instructions, everything should be fine after the update.
If you need more info on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
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Hello, Thanks for your support.
Well, this is so useful. We do have Envato Market and API Token activated on the theme / the current Burst theme that needs update is showing there with “update available”. Can we simply click the update from there, after backing up the site?
We just need to make sure, any of our customizations, css etc. will be gone.
Thanks again.
Hi again,
We do recommend updating theme and plugins via FTP, as it is described in the article and you should be able to perform the update relatively quickly, and more importantly, your saved options and your content will be safe.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks again, We’ve done it through the Envato Market plugin and it worked perfectly : )
Support
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I don’t have access to the frontend editor. I installed the theme but I don’t understand anything. Cannot edit a page. in addition I opened a ticket
Hi there,
Thank you for reaching us!
Please check this article – How To Enable WPBakery Frontend Editor.
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at Help Center. Thank you.
Support
Mikado Portfolio part of
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I have already asked a question for 7 hours and no response your support service is too slow
Hello,
Please note that average response time on Help Center is around 24 hours and our support management system is sorting requests by the latest requester update. Thank you for your patience and understanding.
Support
Mikado Portfolio part of
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Hello, how to contact the developer as the pages on the store don’t open the same on the phone? Thank you
Hi there,
Thank you for reaching us!
You should know that you can always turn to our support team and you are more than welcome to submit a request at our help center and our support team will be happy to help.
Support
Mikado Portfolio part of
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Some of my portfolios aren’t responsive. They look terrible. Others are fine. Any idea?
Bad: https://regantalentgroup.co.uk/portfolio_page/emma-jenkins-miss-universe/
Good: https://regantalentgroup.co.uk/portfolio_page/samuel-leon/
Hi there,
Thank you for reaching us!
Please try updating theme to the latest version (please see change log).
To update theme and bundled plugins please follow instructions from this article – How To Update A WordPress Theme And Plugins. After you update the theme, all of the bundled plugins with available update should be listed in Appearance > Install Plugins.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
Support
Mikado Portfolio part of
Qode Interactive
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