1297 comments found.
Hello there. Could you please tell me how I can change the italics font? For some reason, that is not covered by the heading or body font and comes up as a different font all together. Thank you.
Hi friend! Please email us directly at the4.staff@gmail.com. Our team will assist you with.
nvm
Hi, I noticed another update on Oct 29 and this has actually broken the Add to Wishlist and Add to Compare as it isn’t working when clicking on the button.
Hi friend! Please help me open a ticket at support system: https://support.the4.co/ Our team will check and help you with that.
How do I customise the “You may also like” section in the cart? Is there a way to chose what items are shown here?
Hi friend! You change it in Section Settings: https://tppr.me/kHhih
Ok, so this is a support request because the theme is broken outside of the support window! I just installed the theme, but when I go into the theme setting window I can only edit the checkout page! What is this? I have for two licenses, and only now do I get to use the new 4.0 version and it is broken! Can someone help me?
Please update your question at support system under pre-sale question. Then send me the ticket ID.
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Hi, do you have any question?
How does the ‘By Linklist’ product recommendation work?
We will send you the guidance document very soon. Thank you!
Hi is there any update on this?
How to add Complementary products block or function in Show product recommendations block on product page? Maybe do not function with SEARCH AND DISCOVERY Shopify APP
You can enable the product recommendations here: https://tppr.me/fjeUb
Yes i know but do not fuction! Complementary products configured on SEARCH AND DISCOVERY not appear , only recommended products function
You would need to use our support system to get support. Show detailed screenshots to our support team so we can help you check it. Thanks!
Hi, on the product page, Product Recommendations ‘By Collection’ doesn’t work. It doesn’t appear on the page. Is this an issue anybody else has been having?
Hi, please note that related products only appear if you open the product page from the collection page.
Thanks for the reply. How does the ‘By Linklist’ product recommendation work?
Hello. I’m loving this theme and haven’t had any problems customizing except for the “Frequently Bought Together” section. In the demo, it shows you can bundle more products to get a discount (ex. 15% off). There is no where in the document on how to apply a discount when a customer buys more items. I only want to apply the discount when they buy more items or bundle them. Is there any way to do this?
Hi friend! May i know screenshot for detail what are you looking for please?
Hey, I actually contacted support about this, and they told me I would have to put the bundled products on sale. It seems there is no feature to make a discounted bundle with this theme unless the products I’m using to bundle are already on sale. I know the Ella Theme has this feature; I just wish Kalles did—because I like this theme much better.
Hello, please can you help me. I installed the theme on a new site and I see the popup that cant be removed and is preventing me from using the theme. I do not want to use this app, just the shopify builder:
https://share.cleanshot.com/vW6QqTHi friend! Please go to Theme settings->THEME ACTIVE then enter your license code to activate the theme. Thank you!
Why is there no template within the ready-made templates for a single product? Why are there no custom pet templates ؟
Hi friend! The templates are sample images only. You can use any template for pet store and replace them by your images
Can I know what apps are integrated with the template, if any?
How do I purchase a license for more than one store?
Hi, it is regular license, allows you to use it on one domain only. You would need to buy the new one for another domain. Thank you!
No Black Friday discount? 
Wait for this event for a while to buy the template
I would like a refund. I never find such difficulty in publish a page. I got back to the free theme.
We are sorry and regret to inform you that we have to decline your request for a refund for your purchase of theme because it is not in Envato refund policy. Best regards!
HI, i just purchased the theme and using partner account for making website ready before doing live, but the question is when i buy the shopify plan and connect the domain with another partner account can i deactive the theme with previous partner account and activate it into new shopify domain ?
Hi, thank you for choosing our theme. Please note that the theme license allows you to use the theme on one domain only. Please contact me at the4studio.net@gmail.com. I will help you switch domain.
Great versatile theme but there is a bug or setting is missing, my logo has an opacity and hence the logo is not showing full color where do I change the opacity setting for the logo, seems like there is at-least 50% opacity on my logo.I have not changed anything other than upload the logo.
Sorry for late reply! Please help me update the question at https://support.the4.co/ Our expert team will help you. Thank you!
Hi team We are struggling hard to remove this box https://snipboard.io/3uiCK6.jpg as we have here we are showing serving as its showing as tooltip need to show words here beside color box and on hover tooltip tried hard but mess Thanks
Please help me update the question at https://support.the4.co/ Our expert team will help you. Thank you!
Hi, any update on the fixed filter being added back? I do not like the hidden filter in collections page.
We will try to put it for the upcoming update and notify you if it becomes available. Thank you!
i have a question. what ecomposer costs do you save? isnt the ecomposer free on shopify anyways? thanks
Thank you for your question, if you buy theme you will get Partner Plan which is currently equal to the Basic plan of EComposer. You can save at least $150/year.
Hey, how I can REMOVE ADMIN TOOL from THEME? The ICON on the RIGHT of the screen, it always ON! I want remove it
Hi friend! It only appears in the backend. However you can try this bellow custom css code (you can add the code into Theme settings->CUSTOM CSS/JS option): .admin_t4_tools.t4_tools_btns.on_show { display: none!important; }
Thank you!
Hello, how do I enable breadcrumb on collection pages? Like in this demo example where it has Home > Fashion – https://demo-kalles-4-1.myshopify.com/collections/default
You can simply add breadcrumb block for Page heading section: https://tppr.me/HEyZt Thank you!
There are serious bugs in the new version, Earlier currency will automatically switch based on a selected country and now it is not happening. A very serious bug.
