23223 comments found.
Hi.. There is a bug with Gutenberg Info Box Element – Circle Background Icon Style is not working.
Hello, @Deva89,
I have tested the same element on my test site and it is working perfectly fine for me, please make sure that you have also set the background color for it: https://postimg.cc/9r3mgYKr here is the screenshot: https://postimg.cc/rdYc115y
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 14/07/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi.. yeah.., Mistake is from my side..
Great!! that you found it 
Hi, since last update of Porto Theme, I cant preview any post, it stays in a loop
Hello, @thygardener,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
Hi, after updating the latest version my whole design was gone., This is the first time I have that issue with any porto update I had to roll back 6.5.1. Are there any problems?
Hello, @WebZerHosting,
There is no such issue with our latest theme update, so the issue must be on your site only, Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will update the theme for you on your site.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired frpm 15/07/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
2 sites I have had this happen now on different hosting servers, and never had an issue on all 8 sites with porto. I don’t need to renew as I will figure it out for now myself. I just asked the question that’s all. Thank you
Hello, @WebZerHosting,
OK Great!! Then please try by yourself, Hope you will get it resolved
Regards, P-THEMES.
Hi. I recently installed the theme. I am developing a store and I’m having some problems with the settings, for example I’m not able to change the size of the logo, nor the font and colours in the Themes Options. Could anybody help me? Thanks.
Hello, @Naldo_Vieira,
Let me try to explain it to you, when you save any changes from theme options, it rewrite those changes to the portostyles folder files which are responsible for the site CSS to work. So sometimes because of file permission issue, sometimes server cache issue, sometimes site cache plugins issues, sometimes because of any server restriction issues, sometimes third party plugin confliction issue, that could be any reason from the above ones, the files under portostyles folder does not update with the new changes from theme options, so that is why in that case, we recommended to delete that folder of porto-styles and then click on save changes button again from the theme options, so that it will create the same new folder with same files again at the same place but with new changes from the theme options.
Hope this make sense now and claer enough.
Otherwise please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
Hi, thanks for the reply. Could you please tell me where to find the porto-styles folder?
Also, I am not managing to update the Slider Revolution plugin that came with the theme – I currently have version 6.5.24. Could you please advise how to update it?
Thanks.
Hello, @Naldo_Vieira,
You will find that folder under wp-content/uploads.
You have to go to Porto >> Dashboard and deactivate the theme from there and then again activate the theme with same purchase code, after that go to Appearance >> Install Plugins and try to update the plugin from there, Otherwise please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
I have to say that your latest updates since 6.4.1 did break the website’s design. If it weren’t for user DogByteDesign who explained how to solve it I would still remain at 6.4.1 : “copying the head.php from porto folder to our child theme folder, and then updated the Porto theme.”. All I have to say is that you need to make time to fix the theme issues when it breaks the website. If your updates will empty the head.php you need to look into it. Many people had this issue in your theme comments but you take no action. Please solve this. Thumbs up for DogByteDesign explaining the fix, and thumbs down for Porto Theme devs.
Hello, @sergiubut,
Actually, we already solved this issue with our latest updates: https://themeforest.net/item/porto-responsive-wordpress-ecommerce-theme/9207399#item-description__change_logs so please update the latest version of the theme and plugins on your site and it will solve your issue.
Regards, P-THEMES.
When I updated to 6,5.3 the head.php file was empty . Check if you want.
Hello, @sergiubut,
Ok I see, Thanks for your notify, we will check it soon.
Regards, P-THEMES.
After installing porto 6.5.3, and updating all plugins. when attempting to update WPBakery I get an ajax error and pages are not being displayed. I tried deleting the js-composer directory but received an ajax error when trying to reinstall from the porto dashboard. Is there anywhere I can download the current wpbakery plugin, or is the ajax error signs of a different issue?
Appears to be a non-issue, Problem is resolved.
Sound’s Good!!
Hi I have your theme and I updated to the latest version but all my design is all wrong and messed up. How can I fix this?
Also for future website design and build what is best solution so this will not happen again?
Hello, @catchlocal,
This is not our theme issue but your site SSL certificate issue: https://postimg.cc/rKLyw89x please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 12/08/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
Hi, how can I remove the Cursor effect in the Dentist Demo (installed)? I’m using Wp Backery and I saw that You give always the instructions from Elementor. I don’t want have this effect, please let me know how. Thanks.
Hello, @pato79,
You have to use the Porto Cursoe Effect element on your site and set the setting like this: https://postimg.cc/hJj0RRhm
And then copy and paste the shortcode of the element under Porto >> Theme Options >> General >> HTML Block like this: https://postimg.cc/06D7s5Pb
[porto_cursor_effect hover_effect="fit"]
It will solve your issue.
Regards, P-THEMES.
Hi, I have done, but there is a bug now. When I change the page, it suddently shows a double circle within cursor. Then it suddenly disappears
Hello, @pato79,
Sorry for the inconviniance but this is the tested solution and it is working fine for me, no such issue at my end, so could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
Hello… I have 3 licensed copies for 3 sister companies. I just made all the updates to the websites for theme version 6.5.3, plugins and Wordpress 6.1 Still missing the update for the REV Slider. I went to try updating to PHP 8.0.25 and the websites do not work. I am on a Amazon PLESK server. Would like to get all websites onto the the 8.0 platform. Thanks
Hello, @bhendo99,
Could you please contact us via our support system with your site WP Admin and Cpanel Login details so that we will check it for you on your site and help you out in solving your issues.
Regards, P-THEMES.
after your last update it says in my console it is missing a file:
wp-content/themes/porto/js/index.umd.js.map
Hello, @dennygoosensen,
Could you please contact us via our support system with your site WP admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
If anyone has any issue or concern with PHP 8 then you can contact us via our support system with your site WP Admin Login and Cpanel details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
hi! i faces with issue after theme was updated. the submenu stopped loading (like skeleton without links). All skeleton function is disabled.
Hello, @zevs3000,
Could you please contact us via our support system with your site WP Admin Login details so that our experts will check it for you on your site and help you out.
Regards, P-THEMES.
I’m using Kinsta’s server and now the KInsta ask us to upgrade to PHP8.0 within 20 days this is mandatory, I wonder if the theme is compatible with 8.0 now?
Hello, @ericsheell,
We are working on the new and Major theme update with which we will make our theme fully compaitable with PHP version 8.0, and we will release it soon, so please be patience and stay tuned.
Regards, P-THEMES.
Hello Sir, This is not safety guys! https://i.imgur.com/65kimRh.jpeg
Hello, @sndteam,
I am sorry, I am not able to understand your issue, Could you please explain it more clearly, if possible with some screenshots and also via our support system with your site WP Admin Login details so that we will check it for you and help you out.
Regards, P-THEMES.
Really amazing theme! Love it.
Thank you so much! Glad you are satisfied with our theme and Support.
I really love using this theme. There are lots of features and functionalities for their clients. And we can customize everything without any coding. Thanks for your professional work!!!
Thank you kindly, @deveugenelee0407!! We are thrilled to know you are enjoying your time with Porto! Those are incredibly kind words, That is exactly what Porto and this team are all about, we do our best to be the best, We hope you are enjoying the latest update and look forward to continuing to work together!!
Hi, I am web developer my clients want to display Product Category Description at the bottom of that archive product page after pagination, can you please tell me how can i placed product category description at the bottom before footer
Hello, @umer970,
There is no option in the Theme Options to move the Category Description from top to bottom on the category page. But you can achieve it by following the steps listed below.
1. Please go to WP-Dashboard >> Template Builder >> Blocks and create a new block.
2. Add/Write the Description in the particular block as per your requirements.
3. Save the block and click on quick edit and copy the block slug name.
4. Go to Products >> Categories and edit the particular category.
5. After editing the particular category scroll below, you will find the Content Bottom option.
6. Paste the block slug name in the Content Bottom Option and save the change.
7. Finally check your site after removing the browser cache.OR you can use the Archive Builder under template builder functionality and create your own Archive page layout as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/archive-builder/
Regards, P-THEMES.
Hi there,
we really enjoy using your theme. Since today we found that these templates are shown as outdated. Is this an issue from our side or could you confirm that this will be fixed by an update from you?
Here are the templates:porto/woocommerce/cart/cart-empty.php Version 3.5.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/cart/cart.php Version 4.4.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/cart/proceed-to-checkout-button.php Version 2.4.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/cart/shipping-calculator.php Version 4.0.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/checkout/form-coupon.php Version 3.4.4 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/checkout/form-pay.php Version 5.2.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/checkout/payment.php Version 3.5.3 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/global/form-login.php Version 3.6.0 ist veraltet. Die Hauptversion ist 7.1.0,
porto/woocommerce/myaccount/form-add-payment-method.php Version 4.3.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/myaccount/form-edit-account.php Version 3.5.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/myaccount/form-edit-address.php Version 3.6.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/myaccount/form-login.php Version 6.0.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/myaccount/form-lost-password.php Version 3.5.2 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/myaccount/form-reset-password.php Version 3.5.5 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/myaccount/orders.php Version 3.7.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/order/form-tracking.php Version 6.5.0 ist veraltet. Die Hauptversion ist 7.0.1,
porto/woocommerce/single-product/add-to-cart/simple.php Version 3.4.0 ist veraltet. Die Hauptversion ist 7.0.1,
Hello, @spiele4us,
Sorry for the inconvenience, it is showing some of the WooCommerce template as outdated because WooCommerce releases it’s update and that is why some of the templates of the theme are outdated, Our development department is working on the theme update and soon hopefully within a couple of days you will find the updated version of the theme with solved these outdated template issue so until that please be patience.
Regards, P-THEMES.
Thank you really much for clearing that up. Regards
You’re Most Welcome!!
I have after I updated to the latest version of the theme it all got distorted.. II do not know if anyone has come across this. Even after re-installing and reseting the site… www.ekikapu.com
Hello, @ekikapu,
The issue you are facing is not our theme but your site SSL Certificate issue: https://postimg.cc/yJw8y4L1 please read and follow the instructions written in our theme documentation here: https://www.portotheme.com/wordpress/porto/documentation/faq/site-distort-because-of-mixed-content-ssl-certificate-issue/
Regards, P-THEMES.
Access level to Porto_Elementor_Section::get_html_tag() must be protected (as in class Elementor\Element_Section) or weaker Hi I am getting this error on my website after updating porto theme. please can you help me to resolve this. Thanks
Hello, @sundas990,
Have you purchased the Porto WordPress theme? If yes, then please contact us through your theme purchase account to get the free support for Porto WordPress theme.
Regards, P-THEMES.
I dont have purhase account as its company account. I only have purchase code
how to contact you in this scenerio.
Hello, @sundas990,
Then please contact us via our support system with your company theme purchased account: http://portotheme.com/support
Regards, P-THEMES.
