23224 comments found.
Almost exactly after one year the webpage stopped working properly. I am sure it is a coincidence, but after we updated to WP6.1 and updated theme and plugins, the PORTO theme encountered a fatal error so the webpage is non usable anymore. We are currently in a process of restoring the page but it was not the files but the database problem. It says it is compatible with new WP and plugins, but there are constant problems…
Hello, @lionshop,
Please restore the site and then try to update the theme and plugins manually and check back, Otherwise, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 17/03/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
I am trying to use the Horizontal products filters 2, but i cant find where to set up what filters show. It is only showing the “default sorting” filter. where do i control this?
Hello, @kri8it,
You have to set the filters widgets under Appearance >> Widgets >> Woo Category Filter sidebar: https://postimg.cc/7GNCZvtt
Regards, P-THEMES.
That doesn’t work for me. It just puts the normal filters into the horizontal bar and breaks them. Looks nothing like the demo horizontal filters? Please advise. The support forum isnt working currently so i cant post there
Hello, @kri8it,
Our support system is working properly and fine, you can submit a support ticket here: http://portotheme.com/support
Regards, P-THEMES.
Hi there, how to get contact form like in the demo page?
Hello, @Creativity_ns,
Which contact form and which demo page are you talking about? Could please share the screenshot and the URL of the page?
Regards, P-THEMES.
As you can see on the screenshot, the form is too small and on the demo site it is full width. There were no forms in contact form 7 and this one is the default. https://prnt.sc/1FszmaQoOPIa
Hello, @Creativity_ns,
I see, Could you please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
Regards, P-THEMES.
This is what I get when I try to login to your support system https://prnt.sc/QDGi5rFhgo1q
Hello, @Creativity_ns,
Could you please share your theme purchase code PDF file with me via email aizazawan55@yahoo.com so that I will check it for you and help you out in creating the support account for you.
Regards, P-THEMES.
I sent an email a few days ago but I haven’t received any response yet.
Hello, @Creativity_ns,
Via which email you have sent the email to my email? Could you please share it here with me, so it will be easy to locate your email for me.
Regards, P-THEMES.
Hello, @Creativity_ns,
I have checked and did not find your email, could you please check and confirm that you write to the correct email aizazawan55@yahoo.com? Please try to send the new email.
https://postimg.cc/2bN4g1BWRegards, P-THEMES.
The PDF was sent to that email address, and I will resend it now
Hello, @Creativity_ns,
I haven’t received yet anything.
Regards, P-THEMES.
Now? I send it from my gmail filiplestar@gmail.com
Done solved and replied to your email, please check back your email reply now.
Thanks, I already submit a ticket.
Sound’s Good!!
Hello I’m facing issue with the new updates recently, noticed that my front page were not being displayed properly or in the right place. On installing the previous version, my site was back to normal again, so proving that it is an issue with the latest version. Current version is 6.3.3 i thought with new updates it will resolve the issues but it hasnt.
Hello, @GreenRepublicLife,
Could you please update the theme and plugins to the very latest version and if face the issue, please contact us via our support system with your site WP Admin Login details so that we will check it for you on your site and help you out.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 15/04/2020. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
i. Pre-Sales Enquiry: Do we have a mobile app for this theme. If yes, can you please provide the link? ii. Also, I made a mistake and bought the Wokiee(https://themeforest.net/item/wokiee-multipurpose-shopify-theme/22559417) version of the theme instead of WordPress version, how can I swap this for the WordPress theme
Hello, @klymates,
First of all, thanks for showing your interest in Porto WordPress 
Unfortunately no, we do not have any Mobile App ready for our theme but our theme is a fully responsive theme and will work properly on mobile as well.
And Unfortunately no you can not swap it, you have to purchase the Porto WordPress separately…
Regards, P-THEMES.
I love using this theme. Unlimited possibilities and outstanding features. I am really enjoying using this theme. Could you let me know when you can release the new version soon? Thanks.
Hello, @deveugenelee0407,
Thanks for your words and love for Porto, and our development department is working on the new theme update, and soon we will release it too, please be patience.
Thanks for your understanding.
Regards, P-THEMES.
Hello i make a popup block with elementor after close it from X how to don’t show it again for 12 Hours?
Hello, @akhs187,
Unfortunately, this is not possible as there is no such option for it, The pop-up only shows with a new session of the browser once you will close it, and this is the default functionality of it. Changes requires extra Customization.
Regards, P-THEMES.
Hello, “Porto Recently Viewed Widget” for products, returns no results and there is nothing in the Documentation about it. Does it need a plugin to collect data correctly and if so, which one? Is there a free option? Thank you.
Hello, @aggelikids,
Porto Recently Viewed Widget displays the products recently viewed by Members and Guests on a separate page. So you have to View the product first and then it will be shown in Porto Recently Viewed Widget when you will again check it. Hope it makes sense.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 13/08/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
do i need to install two page builders like elementor and visual composer in one website? because when i installed only elementor, i do get an error notification in my dashboard that Porto vc is enabled but it needs visual composer to work. but when activating the theme, the setup wizard warns against installing two page builders.
Hello, @emmawizzy801,
We always recommended to use the single page builder on the single site at the single time, as if you will use multiple page builders then they will conflict and will cause unexpected issues.
And regarding the Porto VC Addons, so that plugin is only used with visual composer, If you are not using the Visual composer plugin on your site then no need to Install Porto VC Addons plugin as well, simply deactivate it.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 02/05/2022. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
is it support TranslatePress?
Hello, @noodles215,
Thanks for showing your interest in Porto WordPress
Porto supports:
Compatible with WPML plugin Compatible with Polylang plugin Compatible with qTranslate X plugin Compaitable with Loco
Regards, P-THEMES.
hi! On the product page there is a possibility to display product meta datas, like SKU, Categories, Tags. Is it possible to change SKU displayed value to the variation description field?
Hello, @CreArtShop,
Not at the place of the SKU, but you can simply show it under the variations when you choose the particular variation.
You have to set the description of the variation: https://postimg.cc/gw2gJdzx
And on choosing the variations on frontend, it will show like this: https://postimg.cc/Xr7fK8Th
Regards, P-THEMES.
We are evaluating porto for a client … imported a demo but there are several problems! When select a single product the following comes up: “Please create a product layout in Product Layouts/Add New. You need to select product layout in Theme Options > WooCommerce > Single Product > Custom Product Layout.”. But there is not an option in porto options->wc->single product for Custom Product Layout! I remember that somewhere you had preformatted layouts? why not anymore? Also, we prefer elementor and we tried to use porto studio in order to import a single product layout, but again with no success! Do we need you help in order to define obvious options/functions/elements?
A little strange the whole procedure with the page layout and conditions! Are there any preformatted layouts for single products?
Hello, @perizitito,
Actually, Porto provides two possible ways for the Single Product Page Layout.
1. Pre Built default layouts. 2. Custom Product Builder under Porto Template Builder
1. In which you can simply choose the pre-built layout of the Single Product page from Porto >> Theme Options >> WooCommerce >> Single Product Page: https://postimg.cc/SjgstNCx and you can not change the layout but you can change the content as per your requirements.
2. In which you can create your own layout for the single product page under Porto >> Template Builder >> Single Product: https://postimg.cc/fVh6cYyt and then set the condition to use in on your site: https://www.portotheme.com/wordpress/porto/documentation/single-product-builder-elements/
Regards, P-THEMES.
Hello, At single product page I can see only page layouts (wide width, wide left sidebar etc), but not pre-build product layouts like I can see at porto studio>products that actually I cannot import! We have installed the last version …
Also, to another client I can see the product layouts but with porto version 6.1!!!!
Is this a bug?
check the following screenshot … https://postimg.cc/SXP3PTqJ
Hello, @perizitito,
This is not the Bug but please make sure that you have unchecked the Soft Mode from Porto >> Speed Optimization >> Advanced: https://www.portotheme.com/wordpress/porto/documentation/ongoing-feature-soft-mode/
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/10/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
yes, you are right we just resolved it by checking your source code, but you have many options without full documentation!
Hello, @perizitito,
We have the detailed documentation that I provided you above in my last reply, well sound’s good that your issue is resolved now.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 23/10/2021. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Regards, P-THEMES.
All of a sudden, may have happened with the latest update, something has broken the site, getting this error from the error logs:
PHP Warning: require_once(/home/**/public_html/wp-content/plugins/porto-functionality/builders/elements/type/init.php): failed to open stream: No such file or directory in /home/teresami/public_html/wp-content/themes/porto/inc/admin/theme_options.php on line 302
Checking the code and file structure, this file doesn’t exist, but looking at the code, it should only be including it if the Porto version is < 6.5, but we are on the latest?
Please advise.
Thank You!
Hello, @gutterboy,
It seems to be that you updated the theme to the latest version but did not updated the Porto Functionality plugin, so please update the plugin on your site too and it will solve your issue.
Otherwise please contact us via our support system with your site WP Admin URL and Credentials and CPanel Login details too, so that we will check and fix it for you on your site.
Regards, P-THEMES.
Thanks. Updating it worked. It never showed it needed an update though – any idea why?
Hello, @gutterboy,
It always shows in WP Dashboard, In Appearance >> Install Plugins, In Porto >> Setup Wizard >> Plugins.
Well it sounds good, that your issue is resolved now.
Regards, P-THEMES.
After upgrade to last porto version the menus are like skeletons, even after import another demo with diff page builder and all the plugins disabled (except wc and porto)!
something was wrong with the speed optimize options! resolved!!!
Hello, @perizitito,
Sound’s Good!! that you resolved it.
Actually the issue was, “Lazy Load Sub Menus” option, you have to disable it from Porto >> Speed Optimization Wizard >> Performance: https://postimg.cc/QFZ075qK
Regards, P-THEMES.
Hi, Dear porto support team, How can I enable infinite scroll on my product category pages? Thanks in advance
Hello, @alphastorekw,
You have to set the “Pagination style” as “Infinite Scroll” from Porto >> Theme Options >> WooCommerce >> Product Archives: https://postimg.cc/RWZgS9CN
Regards, P-THEMES.
Hello.. Is there anyway to add Events using gutenberg block editor.. I can’t see Porto event element for gutenberg
Edited:(Found a way Using Query Loop) Thanks
Sound’s Good!!
You are the best
Hope you are enjoying using our theme…
Is there a simple method to add a button to the cart page? We are using the type 2 cart page and the client is insisting on adding a “Continue Shopping” button to the page which will direct the user back to the Shop.
Hello, @SQLGuru,
You can simply edit the cart page and use the button element and set the link and text as per your requirements: https://postimg.cc/hfmqfD2R
Regards, P-THEMES.
Now that you have pointed that out, I realise how stupid my question was. Because this is a Woo page, I forgot I could still edit it. Issue resolved.
Apologies for wasting your time.
No Problem, I am always here to help you
Stay Safe and Healthy… Have a nice day ahead.
Hello team, pre-sales query: We are evaluating your theme for our electronics retailer client. Following are quick queries. Appreciate your response: 1) We understand you have AJAX search and AJAX products filters are internal functions of your theme. kindly confirm 2) The Product filter seen at works at category page level pulls out category level attributes and shows them on left panel, correct? Its not hardcoded per say. 3) We are changing clients existing theme to that of yours. Thus, what happens to the existing website pages built using WP Bakery? Assuming all the existing pages and associated SEO effort remains as is. 4) Does import of your Demoe data overwrite Woocommerce settings and products? Guess the demo data import only creates new records and doesn’t alter existing woocommerce product and settings. Kindly confirm. Thanks in advance. regards, parag
Hello, @VakraTunda77,
First of all, thanks for showing your interest in Porto WordPress
1. Ajax Search is our internal theme function and Ajax Product Filter is coming from the pre-packaged plugin (Yith WooCommerce Ajax Product Filter).
2. Product filters will work on Shop and Product Category pages and it’s not hardcoded.
3. Our theme will not harm your pre-built pages, if you use the WP Bakery page builder.
4. We always recommended to import the Demo on a fresh new WP, If you import the Demo on an already created site, it will override the existing content, and if you will un-check the override content then it will duplicate the content on the site, but we have the Porto Studio functionality as well, using this, you can import any page on your site as per your requirements: https://www.portotheme.com/wordpress/porto/documentation/porto-studio/
Regards, P-THEMES.
Hello, @fabiodropbusiness,
I have imported the same demo on our test site and checked the issue on the real mobile device and found no issue it is working just fine you can check it here: https://blackpearlspro.com/porto_support/sheraztestsite/ it is confirmed that there is no issue in the theme and demo. Could you please contact us via our support system by creating a ticket and sharing your site access so that our customer support team member will help you in order to solve your issue?
Regards, P-THEMES.
The page products-categories does not show categories. Is there anything wrong here? Or what I could do so show all categories? Is there a shortcode or something to solve this?
Thanks,
Hello, @SolutionsDev,
The Product Categories element is working fine for me on my test site, the issue must be on your site only, could you please make sure that you have assigned the products to your categories? If not then assign and check back, Otherwise, we have to check it on your site and for that, you have to contact us via our support system with your site WP Admin Login details.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understanding.
Regards, P-THEMES.
Products are assigned to categories and category single pages are working fine. This page /products-categories/ was not used from the beginning, I thought it might be disabled or need something to add to it to make it work.
How can set this page, or use another new page to be used as the products-categories page?
Hello, @SolutionsDev,
Please watch and follow the instructions shown in the videos I have created for you:
https://streamable.com/6kpbhr // WP Bakery version
https://streamable.com/ff1y53 // Elementor version
Regards, P-THEMES.
It was actually there, but not working. I removed everything from the page and inserted the element again, now it is working fine.
Thanks,
Just one little question, in the video you provided, you used a parent category number, but if there isn’t a parent-child used, is it possible to list all categories without adding them individually?
Hello, @SolutionsDev,
Yes you can, simply do not put any category ID and it will show all the categories with that particular element.
And also could you please purchase support extension to get further support? Your 6 months of support period is expired from 09/04/2017. According to Envato support policy, renewing support is required for further support.
Thanks for your understand.
Regards, P-THEMES.
