917 comments found.
Hi there
Would it please be possible for you to advise on how we can create a type of custom product taxonomy in much the same way as the Chromium theme does? Chromium – Auto Parts Shop WordPress Elementor Theme
They have a custom product taxonomy (Tire Sizes) that falls outside the default product categories.
Any insight on how to achieve this would be greatly appreciated.
Hi,
1, Sorry we don’t have Chromium theme to test widgets elements in backend.
2, I think it is the widget element created and only for Chromium theme.
Thank you!
Hi there,
Within your homepage testimonials section, you must have a hard coded alt text of “Emilia Clarke” on the logos. I noticed this on our site, and also noticed it on your demo site.
Can this be corrected to use the uploaded media alt text?
Thank you.
Hi,
We are working on an updated version and will test and update the theme to fix this issue.
Will release the latest version asap.
Thank you!
I have an issue with CF7. The spinner is not sowing while the form the sending process. How to fix it? Even on the Theme demos the same issue.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Why should I submit a ticket if this is the main issue that even exists on your demo? May you provide the solution to everyone?
Hi,
Sorry, you can add CF7 class in your contact form: https://prnt.sc/xDSPL2paC5DW
wpcf7-submit has-spinner
Thank you!
Thank you!
Please provide a refund.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
This theme does not meet my needs or come with all of the features and templates/kits as expected.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Good day
In the edition of the page, the Elementor plugin is in a free version, I need to use CCS but it is blocked and needs to be modified, is there a way or method to use CCS without using the premium version?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi Support!
Can you tell how can I edit the engitech portfolio slider?
Hi,
1, Frontend: https://prnt.sc/u7_qlXhXWwGC
2, Backend: https://prnt.sc/Bk_6zPlSf7i2
Another problems need help, please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
These Screenshots aren’t working
Hi,
I have checked and the link works fine.
1, Frontend: https://prnt.sc/u7_qlXhXWwGC
2, Backend: https://prnt.sc/Bk_6zPlSf7i2
Another problems need help, please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
I am the Marketing and Communications Manager at Northern Block. Your team created a WP theme for our website and we seem to have a few issues. The most pressing one is:
We want to have the author image and be able to change it to reflect the person who’s posting. Currently, the author’s profile appears but they all have Mathieu’s picture which can’t be changed anywhere, except maybe in the backend with some code that we don’t want to change in case it has other impacts throughout other pages.
Could you please follow-up by email at daniela@northerblock.io asap?
Thank you.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I have an issue when I try to install the plugin and this message appears to me Installing plugin from uploaded file: engitech.zip
Unpacking the package…
Installing the plugin…
The package could not be installed. No valid plugins were found.
The plugin installation failed.
asking your advice
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
the theme is having problem with WordPress Version 6.0.2 Ready
Hi,
Our theme compatible WordPress 6.0.2
Thank you for your interest in our theme!
Hi,
I got the following message form my custumor:
Due to frequent warnings regarding the use of Google Fonts, I have carried out a review of your website. It was discovered that you also use Google Fonts. Since Google Fonts are really very strongly integrated in your website, I see the danger that you could also receive a warning.
The background to the wave of warnings is the judgement of the Regional Court of Munich (judgement of 20.01.2022, ref.: 3 O 17493/20), which awarded a claim for damages in the amount of EUR 100.00 to a person affected due to the unauthorised transmission of the IP address to the USA in the context of the dynamic integration of Google Fonts.
My question. How do I remove all Google Fonts from your template?
Thanks for your help.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi!
The demo import is not working for us.
Hi,
1, Please read more documentation guide before setup your website: http://oceanthemes.net/docs/engitech/troubleshooting-the-demo-content-import/
2, Please submit a ticket on our support system for check and support: https://oceanthemes.ticksy.com/
Thank you!
I purchased the theme, but the Website is crashing because of Elementor plugin for this theme.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, I am having a hard time adding your template to my WordPress.
Hi,
1, Please read more documentation guide: http://oceanthemes.net/docs/engitech/
2, Please watch the video tutorial: https://www.youtube.com/watch?v=sVgZ6y_ThkU
Thank you!
Hello How do I upgrade the theme
Hi,
This plugin helps customers receive updates to their premium Themes & Plugins purchased through Envato Market (ThemeForest & CodeCanyon): https://www.envato.com/lp/market-plugin/
Thank you!
Hi, how can I change the background gradient of the contact form? I can’t find it… Thanks!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi there.
We recently bought your WordPress theme and we built our website with it, but unfortunately, after we completed it the first loading time of the site is between 5-8 sec, which for a site with only static content and 13 pages is really slow.
We contacted our hosting provider in order to debug the problem but their conclusion was to contact the theme provider.
The website is https://meetadeadline.com.
Can you please advise what we can do in these circumstances?
Kind Regards, Martin
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Was purchased traveler booking wordpress but When I install on the site, it tells me that there is a problem and that the file is missing after it was purchased for 80 dollars, and when I try to solve the problem, it turns me to a new page to buy something else, and on the site there are no ways to contact you I called the host company We did all the steps, but the file is corrupt
And it was deleted and then downloaded again, I get the same message that the file is missing or corrupt
I want my money back or solve the problem from you
Hello, the header builder doesn’t work properly!
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, is there a chance you could send some images in .jpg/.png format? in the files I downloaded I only see 4
Hi, please submit a ticket to be helped: https://oceanthemes.ticksy.com/
Thanks.