4647 comments found.
As I can see in demo shop – in Product page I can add a video. But I want to know that how can I make this video autoplay? So that customer’s do not need to click to see this video. Please give me a solution of it.
Hi Friend,
For video on product detail page, it doesn’t autoplay, we will consider for next update, if you need it now to purchase theme, you can purchase theme and contact our support team here: https://halosoft.ticksy.com/, we will help you
Already I contact about it but no response
Thank you for your letting us know that
Could you kindly share us know your ticket number so we can easily check it?
PRIVATE TICKET #3164932 she send me solution but no luck. please double check from your end
Thank you for your prompt reply
Let us help you check again and will get back to you via your ticket.
please reply asap. site is live now also we have to fix it
Hi friend,
Our team will verify your request and keep you updated asap via Ticksy.
Hi, I really like the theme. One question is say I publish 6.2.3 version and make changes etc. How to move all those changes etc to the new release say 6.4 ? I lost the changes when i just published 6.4 but is there any tweak that must be done before publishing the latest theme so that it imports the configurations from the last published theme?
Hi Friend,
We have an instruction for you here: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
In case you made changes in different files, you can copy code from the file in the old source and paste into the new source
Hello, I just relaunched my store and I’m using Luxwatches theme but product name is not showing complete, how can I fix that? and also how can I delete de < > option next to product name? https://prnt.sc/CGbe2VhOJm5x Thank you
Hi Friend,
Could you please help us open a ticket here so we can help: https://halosoft.ticksy.com/
How to set the mega menu
Hi Friend,
Here is instruction for you: https://halosoft.gitbook.io/ella-documentation/header/header-for-desktop/dropdown-advanced-mega-menu
Hello,
I know my support expired, but I bought your theme in hopes of using it for several years and now I cannot get any helpwhatsoever, even with bugs on the site…
I have several very simple questions:
1. Current link on the banner on homepage is not working. I have it set up correctly, never had issues before, untill now. Can you please take a look and see why this doesn’t work? – this is clearly a bug on your side :/
2. I would like my pages to have more centered text. So basically I don’t want my pages to have text right close to the edges, but more centered. How do I do that?
3. I would like the banner on my homepage to be photo + text. I am trying to set up English page as well and I need to be able to translate the text on the banner. I would love to use your existing option for the banner (with button), but the text is set to the left, also the button and there is not way to navigate these elements… :/
On mobile it should be square image and 2 lines of text underneath.
Can you let me know which element should I use?
4. Where can I see sample sites of product pages you are offering?
5. Can you please help me with preorder button? How do I set it up, there is nothing in your documentation yet you are offering pre-order in your description.
THANK YOU!
Hi Friend,
There are some requests are for changes not theme issues, we hope you can extend support so our support can support you make the changes and help you best with your requests
Hello, I will definitely not extend support, because you are not helpful at all! I have to outsource every theme fix, you cannot even answer my simple questions without me paying you?
4. Where can I see sample sites of product pages you are offering?
5. Can you please help me with preorder button? How do I set it up, there is nothing in your documentation yet you are offering pre-order in your description.
These two questions don’t need “changes in the theme”, just simple answers about two features your are supposedly offering.
I am so dissapointed with you and your “support”...
Hi Friend,
We have tried to offer the good service as we want to make changes for you after you extend support time even the changes are custom works and we don’t try to force you extend support time, it is from support policy of themes on Envato. As you can see you send us many requests so that is why we recommended, please hope you will not misunderstand.
For #4, to see our demo of product detailed pages, you can see them right on our menu of demo: https://new-ella-demo.myshopify.com/
Please hover ” Product” on menu. If you are looking for real stores for sample to see how it looks, we cannot provide this data.
For #5: To set up Pre-order function, you can follow our instruction below: https://halosoft.gitbook.io/ella-documentation/product-page/how-to-setup-pre-order-product
I bought your theme, but after I downloaded the file, there are less than ten themes. The pet theme I want is not here. Please give me a satisfactory reply
Hi Friend,
To apply the pet homepage for your store, you can follow this instruction: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
https://prnt.sc/EfzcmHsS4xfz If you have any difficulty, don’t worry, we will help you apply it for your store, please help us open a ticket here https://halosoft.ticksy.com/ to request for this
Please follow below steps:
- Download theme package
- Unzip it
- Open folder: Ella-Shopify-6.4.0
- Upload this theme source to your store: ella-6.4.0-theme-source.zip
- Follow this instruction to apply Pet home for your store: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
Hi, can I update the ella theme if ive made code changes to the theme and apps have made changes? If so, how do we do this?
Forgot to mention that I can’t remember what code has been changed?
Hi Friend,
Can we know if you make the changes in code in many files or in the 2 files: custom.css and custom.js?
If you make changes in these 2 files, you only need to copy files. If you make changes in many files and you cannot remember, can you try to remember what custom works you have made to do again? If anything we can help you, we are happy to help
Just a question: I am updating from version 4.4 to 6.4. In the 4.4 version, when I am customizing the theme, there is field that allows me to type in my logo width in pixels so I can make my logo larger, and I’m not limited to the 200px slider. In the latest version 6.4, the custom width field that I previously could type my width in is not shown, only the slider that tops out at 200px wide. Is custom resizing of logo not available in the latest update??
Hi Friend,
Happy to see that you are updating to new ella
For logo width, you can change here in theme editor: https://prnt.sc/uF4HpWGjZHD8
Happy to help you!
So, there’s no section to type in the width anymore? Because my logo displays really small and the slider maxes out at 200px. In the 4.4 version, I typed in my width. https://prnt.sc/oBEcKk-cb_JR
Hi Friend,
If you would like to expand the width of the logo, we can help you.
According to our design, the main reason is that we limit 90 pixels for the width of the logo on Desktop so that it can show well on websites. Therefore, if you make your logo larger than 90 pixels, you will easily have a broken layout.
To support you, could you please submit a ticket via https://halosoft.ticksy.com/ and show us your ticket number. Our team will be happy to support you
where pet theme? i buy it
Dear Friend,
Thank you for your attention to the Ella theme
If you are concerning to the Pet Supplies homepage, you can view it via our demo site here for your reference: https://new-ella-demo.myshopify.com/?fts=0
Hi Friend,
To apply the pet homepage for your store, you can follow this instruction: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
https://prnt.sc/EfzcmHsS4xfzIf you have any difficulty, don’t worry, we will help you apply it for your store, please help us open a ticket here https://halosoft.ticksy.com/ to request for this
Hi,
I’m looking to purchase this theme but i see a menu issue on the demos.
When you resize your browser down so that the hamburger shows (happens on all browsers edge/chrome/firefox) then no main navigation menu will show when you click the hamburger, only the currency and language show – on mobile it’s fine and shows the mobile menu as it should
on the main, classic demo
Hi Friend,
Thank you so much for your comment, let us check on demo and update you.
We think it is not a bug because we are enabling “mobile menu” with different contents from Desktop version (don’t use Desktop data). If resizing screen without loading on real devices, the ajax code may not respond well if you don’t reload page.
Anyway, let us check carefully again and update you
Hi Friend,
Hope you are well. An update for the issue you mentioned, it is not a bug. As we explained in the previous comment. We are enabling “mobile menu” with different contents from Desktop version (don’t use Desktop data). If resizing screen without loading on real devices, the ajax code may not respond well if you don’t reload page.
no it doesn’t work on a page reload – check it on your own demo, refreshing the page doesn’t give the menu
Hello, can I use the template in Spanish?
Hi Friend,
Yes, you can use it normally, but you need an app to support you as the instruction from shopify. Shopify has a free app which our theme recommends it
After purchasing can the theme be used on more than one store?
Hi Friend,
Thank you for your concerning to the Ella theme
Our theme is one license one domain.
If you purchase 1 license of Ella for your site, and in the future if you are still continue to use Ella for the second store, the third store… you will need to buy the corresponding licenses (each store will have each of different theme license. If you have 3 stores, you will need to purchase 3 Ella themes).
Many thanks
Hi, I wanted to find out whether:
1) the theme allows me to create unique meta fields for each product. For example, I have some products that are lingerie and some that are say adult toys. Naturally, lingerie will have different meta fields to adult toys. For example, lingerie would have meta fields such as fabric type and adult toys would have meta fields such as power supply (i.e. batteries);
2) Is it possible to create a filter to filter products by meta fields?
3) When will the lingerie theme be ready? Ideally, I would like to use it.
Many thanks Minik
Also, the search bar is not working on mobile on the demo theme
Hi Minik,
Thank you for your questions
We have received the same these questions via email
Our team will check and will reply to your email address soon
Many thanks
i’m trying to update my theme to newer version buy i got this error: Error saving config/settings_data.json same thing with index, I got the same error
Dear friend,
Good day and hope you are doing well.
Thank you for contacting us.
Could you kindly tell us what version you are using?
1/ If your store is using Ella 5.1 or less and want to use Ella 6.0 or higher, you need to build your website again as using a new theme. We spent 1 year to build Ella 6.0, everything is built from scratch so hope you can understand for our difficulty and set up Ella 6.0 for your store.
2/ If your store is using from Ella 6.0 version and you would like to update to the newest theme source, you can follow this link to update: https://halosoft.gitbook.io/ella-documentation/installation/update-theme https://prnt.sc/z1XXzGhxgKotIf you have any difficulties, please help us to submit a ticket at this link: https://halosoft.ticksy.com/ so that we can support you in the best way.
Thank you so much.
Have a nice day!
Hello, it’s me again
It’s possible to make a bundle with 2 or 3 same product ?
Like : Buy 2 have 1 free ?
Thx a lot for your answers
Hi friend,
Good day and hope you are doing well.
We are willing to support you.
Our team has checked but we regret that we can not handle it for you. But we have 2 cases similar to yours, you can refer if it matches your request:
1/ Product bundle: https://prnt.sc/nHtCqSNAc_aE
You can refer to this link: https://new-ella-demo.myshopify.com/products/naminos-dementus-a-dincidunto
2/ Product combo: https://prnt.sc/j7FTdZBEzORW
You can refer to this link: https://new-ella-demo.myshopify.com/products/dinterdum-lorem-condimente?fts=0
Thank you so much.
Have a nice day!
Hello, how I can edit Product Description for have the same result of your template ? To be honest I’m french and it’s not really clear for me. Thx a lot for your answer
Hi Friend,
Thank you for your question. Product description will be pulled from the wysiwyg editor in shopify product backend. You can style it with the format
Could you please help us to open a ticket here: https://halosoft.ticksy.com/ and let us know what product description of template you want to show the same, we will guide you
If I purchase – In how many store I can use this theme?
Hi Friend,
License policy for themes on Envato is single domain use. One license for one website. Thank you
Hello, when I upload my logo to the theme it appears smaller than what it actually is. How may I fix that?
Hi Friend,
To support you best for this request, could you please submit a ticket via Halo.Ticksy here: https://halosoft.ticksy.com/ so we can check it for you.
We are looking forward to receiving your ticket soon.
Hi there, Please have a look at ticket:3154029 Thanks!
Hi Friend,
We already found your ticket.
Our team will check and will reply to you soon.
Thank you
Hello, Before purchase i want know how is the updates done? Is it easy and fast? Do you have instructions to check?
Thanks
Hi Friend,
Thank you so much for your interest in our theme.
For the updating theme when theme release any updates, if you only use theme layouts, you can update and keep the same settings from the old theme source without doing again by copy theme file. Here is instruction for updating theme: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
But if you do custom codes for customization works, you will need to copy the codes you have done to the newest theme source.
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