4638 comments found.
Hi there. I have tried to send a ticket with screenshots of my images not loading on homepage or product page. Can someone please check for me I have given access and am waiting ticket. #3169017
Dear Friend,
We have received your ticket. Our team is going to reply to you via your ticket soon
Thank you so much
Product’s thumbnail photos are not displayed on the phone. Does anyone have this issue, I think this is serious issue for phone customers and need to fix asap.
Hi Friend,
To determine this problem, could you please help us open a ticket through our support system here: https://halosoft.ticksy.com/ and choose category https://prnt.sc/1bKZ943j2nr2 so our team can check it for you
Don’t worry if you support time has expired
We look forward to receive your ticket soon
I sent a ticket for this issue. I think this is a serious issue and it greatly affects mobile users. Hope you can help to fix it. Thank you so much!
Yes Friend, let us check and update you asap. We see the support time just expired, don’t worry we will reply to your email
Yes, I created a ticket and still haven’t saw your response yet. Thank you
We just replied to your ticket yesterday. Please you check it out
Thank you so much
Thank you, I sent a staff invite as your request. I hope you can help me resolve this issue to keep using new version of Ella theme.
Dear friend,
Thank you for creating an invitation for us.
Our team will keep you updated via your ticket number.
Thank you so much.
Hello, I’ve submitted 2 support tickets but I’m still waiting to hear back. Can you let me know how long it takes to respond to these?
Dear friend,
We just replied to you via ticket, please check it.
Thank you so much.
Have a nice day!
How do I make the animated scrolling announcement bar as you have on your example page? thanks
Dear Friend,
To support you best for this request, could you kindly submit a ticket via our support system here: https://halosoft.ticksy.com/ so we can check it for you.
We look forward to receive your ticket
Thank you
Hello Halothemes,
I added the bundle discount option succesfully but the edit option does not appear in the editor. I followed the instructions and also the product description option and review does not appear in my theme. it is a fresh added theme i rebuild my website on it, because i was still on the 5.0 ella. Hope you guys can help.
Dear Friend,
To support you best, could you please open a ticket via our support system here: https://halosoft.ticksy.com/ so our team can easily check it for you?
We look forward to receive your ticket
Thanks a lot
Hi,
In the newest theme version, I can’t find the “filter by tags” as shown in the instructions : https://prnt.sc/1BFP4bdj9uBUDear friend,
In the newest Ella (Ella 6.4.0), both filter by tag and filter dynamic, you will use Shopify Search and Discovery app to use those functions.
https://prnt.sc/C5uzPGq2BsGCIf you have any difficulties with this, please submit a ticket at this link: https://halosoft.ticksy.com/ so that we can check it for you.
Thank you so much.
Hi,
I was wondering where can I find instructions on how to add special notes input field on product page (like the input text field on this page: https://new-ella-demo.myshopify.com/products/naminos-dementus-a-dincidunto-2)
Thanks,
Hi Friend,
Thank you for your question
You can follow our instruction here to set it up for your reference: https://halosoft.gitbook.io/ella-documentation/product-page/product-information/how-to-set-up-product-property-by-metafields
Hope this helps you!
In other words, if you have any troubles regarding setting up, you can open a ticket through our support system here: https://halosoft.ticksy.com/ so we can help you.
Many thanks
Thank you for the link, however the documentation doesn’t give any examples or instructions to what code to enter to create the input field or how to enter it. Also what is the difference between variant metafields and product metafields?
Hi Friend,
Can we discuss with your more detailes about this via email?
Our email is support@halothemes.com or submit a ticket below:
Can you help with a CSS code or any way I can highlight a single navigation menu item. Thanks
Dear friend,
Do you mean to change color for a single menu item?
Could you kindly help us to submit a ticket at this link: https://halosoft.ticksy.com/
Could you please follow the instruction at this link to create a staff account for our support email: support@halothemes.com: http://docs.shopify.com/manual/settings/account/staff-members
We would like to have permission for Theme, App, Product and Setting. They are basic permission that we need when supporting customers: https://prnt.sc/1QFomFAra36Y
Plus, please provide us your store URL and protected password (if any).
Note: Please let us know which theme source you would like to make the change(s) on. Is it your live site or a backup theme (Backup theme is duplicated from your live site)
Thank you so much.
How do I bypass the maximum product limit on the product block?
Dear friend,
Thank you for contacting us.
Yes, we will help you make this change.
Could you kindly help us submit a ticket at this link: https://halosoft.ticksy.com/
Thank you so much.
Have a nice day!
Does the theme support RTL ? if yes i wanna see the demo
Hi Friend,
Yes, theme is supporting RTL. We don’t enable it on all demos yet, you can test here: https://new-ella-demo.myshopify.com//?fts=0&preview_theme_id=123788394586
It’s not available on all demos online but is it available if bought theme ? Or you just bring the rtl to 1 option only?!
Yes, when you already bought the Ella theme, you only need to download package and install it according our instruction so you can use RTL feature. You don’t worry about this.
In addition, if you need it now to purchase theme, you can purchase theme and contact our support team here: https://halosoft.ticksy.com/, we will help you.
Thanks a lot
I can not find the index.json file in edit code. This file cannot be searched, only index.liquid
Hi Friend, you are using ella 6?
It is index.json: https://prnt.sc/LH_LQHZxbKTb
There is no index.json in child theme. I can’t wait too long, so I rebuild my store with ella 6.4. But unfortunately, something wrong, products image can’t loading in home page. I submitted a ticket two days ago and haven’t received a response yet. Waiting makes me anxious.
Hi Friend,
Our Team have replied to you via Ticksy.
Your ticket came at our weekend time (Saturday) so we are sorry for the delay.
Our team will verify your issue and will keep you updated via Ticket.
As I can see in demo shop – in Product page I can add a video. But I want to know that how can I make this video autoplay? So that customer’s do not need to click to see this video. Please give me a solution of it.
Hi Friend,
For video on product detail page, it doesn’t autoplay, we will consider for next update, if you need it now to purchase theme, you can purchase theme and contact our support team here: https://halosoft.ticksy.com/, we will help you
Already I contact about it but no response
Thank you for your letting us know that
Could you kindly share us know your ticket number so we can easily check it?
PRIVATE TICKET #3164932 she send me solution but no luck. please double check from your end
Thank you for your prompt reply
Let us help you check again and will get back to you via your ticket.
please reply asap. site is live now also we have to fix it
Hi friend,
Our team will verify your request and keep you updated asap via Ticksy.
Hi, I really like the theme. One question is say I publish 6.2.3 version and make changes etc. How to move all those changes etc to the new release say 6.4 ? I lost the changes when i just published 6.4 but is there any tweak that must be done before publishing the latest theme so that it imports the configurations from the last published theme?
Hi Friend,
We have an instruction for you here: https://halosoft.gitbook.io/ella-documentation/installation/update-theme
In case you made changes in different files, you can copy code from the file in the old source and paste into the new source
Hello, I just relaunched my store and I’m using Luxwatches theme but product name is not showing complete, how can I fix that? and also how can I delete de < > option next to product name? https://prnt.sc/CGbe2VhOJm5x Thank you
Hi Friend,
Could you please help us open a ticket here so we can help: https://halosoft.ticksy.com/
How to set the mega menu
Hi Friend,
Here is instruction for you: https://halosoft.gitbook.io/ella-documentation/header/header-for-desktop/dropdown-advanced-mega-menu
Hello,
I know my support expired, but I bought your theme in hopes of using it for several years and now I cannot get any helpwhatsoever, even with bugs on the site…
I have several very simple questions:
1. Current link on the banner on homepage is not working. I have it set up correctly, never had issues before, untill now. Can you please take a look and see why this doesn’t work? – this is clearly a bug on your side :/
2. I would like my pages to have more centered text. So basically I don’t want my pages to have text right close to the edges, but more centered. How do I do that?
3. I would like the banner on my homepage to be photo + text. I am trying to set up English page as well and I need to be able to translate the text on the banner. I would love to use your existing option for the banner (with button), but the text is set to the left, also the button and there is not way to navigate these elements… :/
On mobile it should be square image and 2 lines of text underneath.
Can you let me know which element should I use?
4. Where can I see sample sites of product pages you are offering?
5. Can you please help me with preorder button? How do I set it up, there is nothing in your documentation yet you are offering pre-order in your description.
THANK YOU!
Hi Friend,
There are some requests are for changes not theme issues, we hope you can extend support so our support can support you make the changes and help you best with your requests
Hello, I will definitely not extend support, because you are not helpful at all! I have to outsource every theme fix, you cannot even answer my simple questions without me paying you?
4. Where can I see sample sites of product pages you are offering?
5. Can you please help me with preorder button? How do I set it up, there is nothing in your documentation yet you are offering pre-order in your description.
These two questions don’t need “changes in the theme”, just simple answers about two features your are supposedly offering.
I am so dissapointed with you and your “support”...
Hi Friend,
We have tried to offer the good service as we want to make changes for you after you extend support time even the changes are custom works and we don’t try to force you extend support time, it is from support policy of themes on Envato. As you can see you send us many requests so that is why we recommended, please hope you will not misunderstand.
For #4, to see our demo of product detailed pages, you can see them right on our menu of demo: https://new-ella-demo.myshopify.com/
Please hover ” Product” on menu. If you are looking for real stores for sample to see how it looks, we cannot provide this data.
For #5: To set up Pre-order function, you can follow our instruction below: https://halosoft.gitbook.io/ella-documentation/product-page/how-to-setup-pre-order-product
I bought your theme, but after I downloaded the file, there are less than ten themes. The pet theme I want is not here. Please give me a satisfactory reply
Hi Friend,
To apply the pet homepage for your store, you can follow this instruction: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
https://prnt.sc/EfzcmHsS4xfz If you have any difficulty, don’t worry, we will help you apply it for your store, please help us open a ticket here https://halosoft.ticksy.com/ to request for this
Please follow below steps:
- Download theme package
- Unzip it
- Open folder: Ella-Shopify-6.4.0
- Upload this theme source to your store: ella-6.4.0-theme-source.zip
- Follow this instruction to apply Pet home for your store: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
Hi, can I update the ella theme if ive made code changes to the theme and apps have made changes? If so, how do we do this?
Forgot to mention that I can’t remember what code has been changed?
Hi Friend,
Can we know if you make the changes in code in many files or in the 2 files: custom.css and custom.js?
If you make changes in these 2 files, you only need to copy files. If you make changes in many files and you cannot remember, can you try to remember what custom works you have made to do again? If anything we can help you, we are happy to help
Just a question: I am updating from version 4.4 to 6.4. In the 4.4 version, when I am customizing the theme, there is field that allows me to type in my logo width in pixels so I can make my logo larger, and I’m not limited to the 200px slider. In the latest version 6.4, the custom width field that I previously could type my width in is not shown, only the slider that tops out at 200px wide. Is custom resizing of logo not available in the latest update??
Hi Friend,
Happy to see that you are updating to new ella
For logo width, you can change here in theme editor: https://prnt.sc/uF4HpWGjZHD8
Happy to help you!
So, there’s no section to type in the width anymore? Because my logo displays really small and the slider maxes out at 200px. In the 4.4 version, I typed in my width. https://prnt.sc/oBEcKk-cb_JR
Hi Friend,
If you would like to expand the width of the logo, we can help you.
According to our design, the main reason is that we limit 90 pixels for the width of the logo on Desktop so that it can show well on websites. Therefore, if you make your logo larger than 90 pixels, you will easily have a broken layout.
To support you, could you please submit a ticket via https://halosoft.ticksy.com/ and show us your ticket number. Our team will be happy to support you
where pet theme? i buy it
Dear Friend,
Thank you for your attention to the Ella theme
If you are concerning to the Pet Supplies homepage, you can view it via our demo site here for your reference: https://new-ella-demo.myshopify.com/?fts=0
Hi Friend,
To apply the pet homepage for your store, you can follow this instruction: https://halosoft.gitbook.io/ella-documentation/installation/install-theme
https://prnt.sc/EfzcmHsS4xfzIf you have any difficulty, don’t worry, we will help you apply it for your store, please help us open a ticket here https://halosoft.ticksy.com/ to request for this
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