1949 comments found.
Hello, I am considering purchasing the theme. However, I want to know if theme in its current version is compatible with block editor (Gutenberg), but it is not mentioned in description. Please let me know if this is not the case or theme functionality is significantly crippled if using block editor solely. If you need to have these blocks developed and you are missing block developers, I am block developer and I can develop needed blocks for you.
Hello,
Thank you for your question. At this time, the theme just compatible with default blocks of WordPress and WooCommerce. It doesn’t add custom blocks to the Gutenberg editor. So if you want to build your site with theme’s elements, you will need to use Elementor (or WPBakery Page Builder).
How can I rearrange the Product page tab category? please advice and let me know thanks.
Screenshot: https://monosnap.com/file/vcmBK9sDhaxIpuT763OayMxBQh3JDR
Hello,
The option of these tabs allows you to enter the categorie slugs by in the order you want, separate by commas.
Hi ..I want to add a second language to my website. What would you recommend in terms of compatibility, speed and ease of use..? Kind thanks
Hello,
This theme is fully compatible with WPML, the top popular plugin for multilingual. Or you can also try the PolyLang plugin.
Excellent. I already have WPML subscription. I installed it and it seems to work fine with the theme, language switcher set nicely in footer menu – topbar works nicely out of the box, if enabled from theme settings.
+ WPML feels more user friendly compared to what it was a few years back.
All good. Thanks
Thank you very much for your feedback!
Hello, i have a problem with the Banner Grid 5.
Every time I navigate to the home page, the image in the banner grid expands to take up the whole screen and resizes to the right size.
Where does this come from?
Thanks for your help
Hello,
Please share your website address, so we can help you test this issue.
You should also check and update the theme to the latest version to ensure the compatibility.
Thank you
On your website, we can see the banner grid display very well. Perhaps this is a cache issue. Please clear cache and test it again.
Thank you
Hello, I would like to modify the page woocommerce cart modal. Indeed, I want to change the link and the text referring to the basket at the bottom of the page. Thank you for telling me how to proceed? Thank you for your help
Hello,
WooCommerce provide the hooks “woocommerce_widget_shopping_cart_buttons” to add buttons to the mini cart. If you have experience in customizing WooCommerce, you can use this hook. This is the example code:
add_action( 'init', function() {
remove_all_actions( 'woocommerce_widget_shopping_cart_buttons' );
add_action( 'woocommerce_widget_shopping_cart_buttons', 'your_checkout_button', 10 );
add_action( 'woocommerce_widget_shopping_cart_buttons', 'your_cart_button', 20 );
}, 60 );
Thank you for your advice! I used woocommerce hooks, placed my text and put my homepage link. But I would like to just close the modal when my customer clicks on my text to return to the active page. As proposed by the cross to close in the upper right. Would you have a solution to put a link to go back to the active page?
Unfortunately, the theme doesn’t support custom JS event for it yet. You may need to write custom JS code to achieve it.
Hi, how are you? I have problems with the Paypal payment “Failed to process the payment. Please try again or contact the shop admin. [Error] Unknown error while connecting to PayPal. Status code: 0.” any information about that? Thanks
Hello,
Perhaps your settings for the Paypal payment is not correct. Please check this documentation and review your settings again.
https://woocommerce.com/document/woocommerce-paypal-payments/You can also open a topic on the support forum of that plugin. They will give you the direction to solve this issue.
https://wordpress.org/support/plugin/woocommerce-paypal-payments/Thank you
+1 for previous comment!
Hello,
we are getting some critical errors:
CRITICAL Uncaught Error: Call to a member function get_cart_contents_count() on null in [...]/wp-content/themes/sober/inc/template-tags.php:893
Stack trace:
#0 [...]/wp-content/themes/sober/template-parts/header-v1.php(25): sober_header_icons()
#1 [...]/wp-includes/template.php(772): require('...')
#2 [...]/wp-includes/template.php(716): load_template()
#3 [...]/wp-includes/general-template.php(204): locate_template()
#4 [...]/wp-content/themes/sober/inc/frontend/header.php(131): get_template_part()
#5 [...]/wp-includes/class-wp-hook.php(307): sober_header()
#6 [...]/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#7 [...]/wp-includes/plugin.php(476): WP_Hook->do_action()
#8 [...]/wp-content/themes/sober/template-parts/header.php(10): do_action()
...
...
Any fixes for that?
Thank you!
Hello,
It looks like a plugin-related issue. Please try to deactivate plugins one by one to find what plugin causes this issue.
Thank you
Hello,
No plugins are involved except Elementor. Here is the whole stack trace:
#0 [..]/wp-content/themes/sober/template-parts/header-v1.php(25): sober_header_icons()
#1 [..]/wp-includes/template.php(772): require('...')
#2 [..]/wp-includes/template.php(716): load_template()
#3 [..]/wp-includes/general-template.php(204): locate_template()
#4 [..]/wp-content/themes/sober/inc/frontend/header.php(131): get_template_part()
#5 [..]/wp-includes/class-wp-hook.php(307): sober_header()
#6 [..]/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters()
#7 [..]/wp-includes/plugin.php(476): WP_Hook->do_action()
#8 [..]/wp-content/themes/sober/template-parts/header.php(10): do_action()
#9 [..]/wp-includes/template.php(772): require('...')
#10 [..]/wp-includes/template.php(716): load_template()
#11 [..]/wp-includes/general-template.php(204): locate_template()
#12 [..]/wp-content/themes/sober/header.php(35): get_template_part()
#13 [..]/wp-includes/template.php(770): require_once('...')
#14 [..]/wp-includes/template.php(716): load_template()
#15 [..]/wp-includes/general-template.php(48): locate_template()
#16 [..]/wp-content/plugins/elementor/modules/page-templates/templates/header-footer.php(9): get_header()
#17 [..]/wp-includes/template-loader.php(106): include('...')
#18 [..]/wp-blog-header.php(19): require_once('...')
#19 [..]/index.php(17): require('...')
#20 {main}
Looks like you are using an old version of Sober and Sober Addons plugin. Please update your theme and test the problem again. If it still persist, please open a ticket on the support site. We will help you check this problem.
We are using Sober 3.4.2 and sober 1.6.9 which I think are the latest, right?
Yes, they are the latest version. On our site, there is no problem. And no one having the same error. Please open a ticket on the support site and share the admin login credentials. Our developer will help you test this issue.
Thank you
Hello, Can you tell me which version of php is supported by your theme? Thank you
Hello,
This theme follows the WordPress standard and supports all PHP versions from version 5.4. It means if you are using PHP version 5.4 or newer, this theme will work well.
You can also check the compatibility list of WordPress to pick the right PHP version for your website.
https://make.wordpress.org/core/handbook/references/php-compatibility-and-wordpress-versions/Thank you
Hello, What version of Bootstrap does the theme use?
Hello,
The theme uses the grid system of Boostrap v3. The theme doesn’t include other components of Boostrap, it just use the grid system. Therefore if you want to use other components, you can feel free to import them to your child theme.
i’m trying to use a plugin that uses Bootstrap 5 and doesn’t work with previous versions
Please share a sample URL of the page with the problem. So we can check it and assist you better.
Thank you
Is there an option to show most recent search on the search modal?
If not can you add this feature or share me a workaround to do so. Thank you.
Hello,
I’m afraid it is not possible. Both WooCommerce and WordPress provide a very basic search engine, and it doesn’t support tracking search queries.
I need to make the mobile screen change the cart icon to search icon instead so that customer can search the product easily? is it possible to have that option?
Please let me know the workaround.
I found the setting for that thank you.
Thank you for letting us know. Please open a ticket on the support site if you need further assistance.
Hello , i want to ask if it is possible to use mobile menu(hamburger icon) in desktop responsive?
Hello,
You can try the header v6 that provides the similar hamburger menu icon. Please check this document for more information.
https://docs.uix.store/sober/#/header/headerand this is the demo:
https://demo.uix.store/sober/headers/header-v6/?header_layout=v6Thank you
Hi,
are the demos compatible with “WPBakery Page Builder”? I dont want to use Elementor. Just the WPBakery.
Thanks, Francisco
Hello,
Yes, the theme is fully compatible with WPBakery Page Builder. In the demo importer screen, you can choose the demo data for this page builder.
Hi ，
I tried to update my Sober theme for 3.1.1 to 3.4.2, after i replace with the new theme all my theme option such as logo, footer and additional css all losted.
May i know any solution?
Hello,
Looks like you edited the theme’s files directly, therefore when you update the theme, you modifications will be lost. You should use a child theme to add custom code. Please check this document for more details.
https://docs.uix.store/sober/#/customize/child-themeAt this time, you should ask your hosting provider if they have a backup for your website, so you can rollback to the previous version.
Hi ! Pre-sale question : Is this theme compatible with the Envato plugin for automatic updates ?
Hello,
Yes, this theme is fully compatible with the Envato plugin. It is mentioned in the documentation for auto-update too.
https://docs.uix.store/sober/#/update/update-themeHi, sober banner image cause blank page with the latest update of elementor 3.7.7
Hello,
Thank you very much for your feedback. Our developer is testing this issue. At this time, we strong recommend to downgrade to an older version of Elementor. You can download the older version here:
https://wordpress.org/plugins/elementor/advanced/Hi, Geolocate recently stopped working for my store. I’ve been in contact with MaxMind so check the license key and that looks good. I’ve also been in contact with Wordpress and they told me that there’s a high chance that my theme Sober causes the bug. I really need your help to fix this. My site is showing the wrong prices in EU now.
Thanks in advance!
Hello,
Thank you for your feedback. To test this issue, please clear the cache and change to the default theme (or Storefront theme). If this problem doesn’t happen with other themes, we will know this is a problem from the theme. So it will help us debug it faster.
Thank you
I just tested both does things and the problem still remains. Wierd!
Problem solved. It wasn’t the theme causing the issue! Thanks anyway!
Thank you for letting us know.
Hello, Since the recent update of Google search console, I have a Missing field “priceType” error that appeared. It is about rich snippet related to e-commerce that are not filled in the schema.org tag. Would you have a solution to remedy this lack? Thank you in advance for your feedback, Sincerely, Dylan
Hello,
Thank you for your feedback. Basically, it relates to the WooCommerce core and the SEO plugin. Because this is a new update of Google search console, it may take times to be added to the core of WooCommerce. You can follow these similar topics to get update as soon as possible:
https://wordpress.org/support/topic/missing-field-pricetype/ https://wordpress.org/support/topic/missing-field-pricetype-2/You can also try a plugin to manage data structure of your website, e.g this one:
https://wordpress.org/plugins/wpsso/Thank you
Hi, In the last update of the theme I have problems with this: Version 4.1.0 of sober/woocommerce/myaccount/form-login.php is obsolete. The core version is 6.0.0, I also get a message in woocommerce: Your theme (Sober Child Theme) contains outdated copies of some WooCommerce template files. You may need to update these files to ensure they are compatible with the current version of WooCommerce. Suggestions to fix this: 1.Update your theme to the latest version. If no update is available contact the author of your theme to ask about compatibility with the current version of WooCommerce. Can you help me with this?
Hello,
Thank you for your feedback. This is a warning that recommend updating the included templates of the theme. We’re working on a new version to update these template files and going to release a new update soon.
