I’ve purchased theme and while installing plugin it’s giving error something went wrong with the plugin api. When I try to create ticked to support it’s giving error The purchase key is registered for another customer. Whereas I just purchased theme and downloaded licence first time.

Something went wrong with the plugin API.

I can’t Install Core Plugin.

I am trying to write a support ticket but it keeps say “Error message When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40”

I have a problem with the Phlox Core Elements failing to install

Hello! your theme+plugins are giving lot of server errors with php 8+. can you check this please?

Internal Server Error: Failed to reset cache for the instance #51: Fatal error: Uncaught Error: Call to undefined function auxin_is_post_type_allowed() in /var/www/vhosts/domain.com/httpdocs/wp-content/plugins/auxin-pro-tools/includes/general-hooks.php:63

can I create an eLearning/Course Selling website using your theme? any demo?

hii sir/mam phlox pro don’t accept my code because i can use cloudways hosting and cloudways provide me his own damian and i can install phlox pro this domain and currently i can my new domain and phlox don’t accept my code please help me fast and already create my ticket but try fast

Hi,

got few questions for you. - do you support AMP - can i use web story plugin

is support rtl ?

Hello i can delete my main menu and i can’t recover it please support

hi, my svg background is showing in Elementor but nog on my website ( in chrome ) – it shows in safari but without the colours… Any idea how i can fix this?

This theme has the worst support ever. They never reply with a solution first time. They always find some excuse to ask something else and of course you have to wait 2 more days. They don’t read correctly the ticket and always answer back with something else. If they have to make add some CSS they don’t provide it. They Just log into the site and make the fixes and you will never know what they did. So, if you have to reinstall WP and your theme all will be gone and you have to start all over again waiting 2 to 3 days for any reply. Also, Their demos work fine in desktop but try them in moble they have a lot of bugs (You won’t see them in Phlox demos page) but install them and you will see the results: noting is the same or fits. I’m stuck for 20 days with simple things the demo was a really simple blog. I had to just start all over and switch theme to The7 which I shouldn’t have changed. Really Phlox support is a joke and an insult to the customers they bought the theme. I already build a site with Phlox (toke me 1 month for 3 simple pages) because nothing works properly and made a huge mistake to try to complete the site with a blog. It a huge mess and disappointment.

Hi,

My support is expired. But i can get lifetime updates. How can i get updates on all the addons comes with theme? phlox pro child elements pack pro phlox pro tools phlox shop

Thanks

Hi there,

I have this theme for some time now but I did not use it on any website. I suppose that I tried to use it sometime on some website but it did not work as I am not using it on any of my websites.

The problem is that I do not know on which website I tried this theme and activated it, as I need to deactivate it. i see that even if you change the theme and use another theme, if you do not deactivate it you can’t use it.

So any help ?? As I do not remember on which website as I deleted it for sure and right now I do not know which one was.

Any help to find out in order to deactivate it there and activate it on this new project I have ??

Thanks

I install the theme but customizing has become a problem

Hi,

I installed a demo site (Corporate 3) and all looks good on desktop but on mobile (small screen, iPhone X) the elementor columns don’t stretch to 100%, they appear 50%-50%.

I tried your demo and it all appears as expected. I downgraded to elementor 3.6.8 (as used in your demo) but still no luck.

Could you please advise the solution or where to look to resolve the issue?

Thannks!

Hi, I imported ab deo and Look good but i did not touch it for a day. Trying to edit and customized it but now it says server error it is is not updating

Quick question – When importing a demo, shouldn’t the menu effects get imported as well? Everything on the demo import seems fine except the menu that doesn’t have the effects of the demo on your site ( Analytics demo )

Can you answer the tickets please???

hello sir i face a some problem please tell me how i add links in edit grid portfolios

Hello

I am duplicating the Home page to edit it with Elementor.

However when duplicating and viewing the page it does not load well.

I do this same procedure with many themes I eat and this is the first time this has happened to me.

I would be grateful if you could give me a solution.

I attach the tests

I am trying to register my ticket through your support channel and it does not allow. The truth is that I am a little dissatisfied with the support. Provide an email so they can give me a solution.