3288 comments found.
I have purchased your theme and installed it on my domain. Still, now I am facing lots of problems as it is not working correctly on iOS devices as in iOS devices images are not showing and even the UPI payment gateway is also not working on apple phones in android it’s working correctly as pay from UPI APP button is showing on android but not showing on iOS devices. My website is live I need a solution.
Hi. The best thing to do is to contact us at our help center. We will investigate your situation and get back to you as soon as possible. Thank you.
Hello team, You write 97% gtmetrix result, but i have F with 33% performance and 5.2 sec !? Is it normal ? RESULT: https://gtmetrix.com/reports/demo.phlox.pro/nnGDPSOP/
thx
Hi. There are a lot of factors that can contribute to your GTMetrix score. Please see our guideline here and of course if you need more assistance, please contact us via our help center.
Hello, It’s about your demo !? Maybe I could know !?
Thank you
Hi, the ticket system is working just fine now, but if you want to ask something about the demo here, it is ok please ask us
Hello there,
How can I change the color of the light yellow background (Yellow Agency) at the home page?
I tried to open a support ticket on your wbesite, but I got an – Error message : When additionnal fields are defined, firstName or lastName have to be defined as well, with maximal length of 40 -
Thank you in advance for your help.
Marc P.
Hi. I just double-checked the ticket submission form and it?s working fine. Also I?m seeing that a lot of new tickets are coming in from other users. Please try again and if the problem persists, please contact us via the live chat at our main website. We will help you with the problem.
I have purchased your theme and installed it on my domain. Still, now I am facing lots of problems as it is not working correctly on iOS devices as in iOS devices images are not showing and even the UPI payment gateway is also not working on apple phones in android it’s working correctly as pay from UPI APP button is showing on android but not showing on iOS devices. My website is live I need a solution.
BUYER BEWARE: Do not purchase items from Envato, you will get zero support from them and sellers. This marketplace has gotten terrible. I will post this on every freaking item on this website until my issue is resolved.
Dear odeleon8480 May I ask you where did you contact us and what do you exactly mean by zero support?!. We are here for our users and our help center including ticketing system and live chats is actively responsing to our premium and free users. Please clarify your statement.
I have purchased your theme and installed it on my domain. Still, now I am facing lots of problems as it is not working correctly on iOS devices as in iOS devices images are not showing and even the UPI payment gateway is also not working on apple phones in android it’s working correctly as pay from UPI APP button is showing on android but not showing on iOS devices. My website is live I need a solution.
Hi please submit a ticket on our help center. The only place we provide support is there
I have purchased your theme and installed on my domain but now I am facing lots of problem as the is not working properly in iOS devices as in iOS devices images are not showing and even UPI payment gateway is also not working on apple phone as in android its working properly as pay from UPI APP button is showing on android but not showing on iOS devices. My website is live I need solution.
Dear support,
I can’t even contact you through support page. I get this error message:
Error message When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40
First and last name are added in the profile!
So here is the our problem.
Dear support,
We have problem with importing demo content. The server settings value is more then theme requirements. Problem is that demo importer start to importing, but then stop and its just keep importing but nothing happens. Sometimes even on the first step (installing plugins for template demo import just keep loading and then stops.
What we should do? WordPress is clean empty install.
Hi. Sorry about the inconvenience. If the problem is still presenting itself, pelase contact us vai the our live chat at our main website. We will do our best to resolve the situation as soon as possible.
I was ask for refund
Hi, Please accept my apologize, there was an issue with that and right now it should be working just fine, So may I ask you to try again and let us know? Right now you can simply submit a ticket there http://help.averta.net/
You were right about the issue with ticket system, I am sorry about that.
PhloxPro have issues.
I tryed to do a megamenu using plugin elements kit but after all megamenu not appears on my website, when I active other theme megamenu works well but not with phloxpro, I think that your menu options have conflict with this. Please, tell me how I can solve this issue.
Thank you.
I found the issue, is about multilanguage, it’s important to dissable this from general menus
I’ve purchased theme and while installing plugin it’s giving error something went wrong with the plugin api. When I try to create ticked to support it’s giving error The purchase key is registered for another customer. Whereas I just purchased theme and downloaded licence first time.
Something went wrong with the plugin API.
I can’t Install Core Plugin.
Problem Resolved
Thank you for sharing this with others, for now please do this and we will be fixing this in a few days
Hi Admin, The templates really beautiful but too slow loading. I have to optimaze performance in docs but still slow. Website super fast when i deactive Phlox Core Elements. How i can make it faster. Loading in website about 7-10s.
Please submit a ticket about this on our help center our agents will help you there
I am trying to write a support ticket but it keeps say “Error message When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40”
I have a problem with the Phlox Core Elements failing to install
Someone kindly posted this workaround for the Core Elements problem but I just wanted to check this was ok to do. youtube.com/watch?v=byxmj36zmh4
Can you please try to talk to our agent on this live chat on this site, since you cannot submit a ticket? https://www.phlox.pro/go/
Hello! your theme+plugins are giving lot of server errors with php 8+. can you check this please?
Internal Server Error: Failed to reset cache for the instance #51: Fatal error: Uncaught Error: Call to undefined function auxin_is_post_type_allowed() in /var/www/vhosts/domain.com/httpdocs/wp-content/plugins/auxin-pro-tools/includes/general-hooks.php:63
and yes. I freshly installed theme and all plugins. its up to date.
Hi there, May I ask you to submit a ticket on our help center? The best way for this kind of issue is to submit a ticket
its not possible to submit a ticket in your link.
That is strange, even on Phlox Free category? If you got issue submitting a ticket please try to use the live chat on this page https://www.phlox.pro/go/ and tell them you are Ric and explain your issue there
Please let me know
can I create an eLearning/Course Selling website using your theme? any demo?
hii sir/mam phlox pro don’t accept my code because i can use cloudways hosting and cloudways provide me his own damian and i can install phlox pro this domain and currently i can my new domain and phlox don’t accept my code please help me fast and already create my ticket but try fast
Hi. We have responded to your ticket and please note that I have checked and your license is currently deactivated. You can use it on your new domain. If there is still something that we can help you with, please let us know at our help center.
Hi,
got few questions for you. - do you support AMP - can i use web story plugin
Hi. Unfortunately, there is no official compatibility between the Phlox theme and the AMP plugin.
but do i need AMP plugin ? hope you theme automatically add mobile friendly pages in google search console
is support rtl ?
The theme yes but the templates are not
Hello i can delete my main menu and i can’t recover it please support
Hi, Please submit a ticket on our help center about your issue we will help you there
hi, my svg background is showing in Elementor but nog on my website ( in chrome ) – it shows in safari but without the colours… Any idea how i can fix this?
more specific, this code:
<svg class=”picture” xmlns=”http://www.w3.org/2000/svg” xmlns:xlink=”http://www.w3.org/1999/xlink” width=”1050.651” height=”957.156” viewBox=”0 0 1050.651 957.156”> <defs> <radialGradient id=”radial-gradient” cx=”795.024” cy=”27.237” r=”1441.224” gradientTransform=”translate(68.06 -2.134) scale(0.911 0.911)” gradientUnits=”userSpaceOnUse”> <stop offset=”0” stop-color=”#03d59f” stop-opacity=”0”/> <stop offset=”1” stop-color=”#03d59f”/> </radialGradient> </defs> <path id=”Path_751” data-name=”Path 751” d=”M1049.675,449.08c-30.256-53.492-74.739-96.853-122.132-135.212C884.013,278.634,843.98,263.1,815.9,210.049c-18.826-35.548-32.718-74.136-57.388-105.907C706.591,37.291,616.076,45.537,542.632,65.5,347.7,118.5,176.536,253.694,79.843,431.057,54.853,476.89,34.393,526.4,30.741,578.482S42.132,685.734,79.6,722.085c46.615,45.225,117.208,53.781,173.346,86.454,57,33.171,96.166,89.309,144.306,134.39s116.346,80.8,178.5,58.754C628.065,983.12,658.6,930.426,698.02,891.35,760.3,829.616,846.97,800.9,924.085,759.143s152.4-109.066,156.594-196.661C1082.582,522.812,1069.233,483.647,1049.675,449.08Z” transform=”translate(-30.208 -51.222)” opacity=”0.4” fill=”url(#radial-gradient)”/> </svg>
Hi, May I ask you to submit a ticket on our help center about this issue, since we need to have more details about this
it’s just not working.. nothing has changed on my website
Hi, Please accept my apologize, there was an issue with that and right now it should be working just fine, So may I ask you to try again and let us know? Right now you can simply submit a ticket there http://help.averta.net/
This theme has the worst support ever. They never reply with a solution first time. They always find some excuse to ask something else and of course you have to wait 2 more days. They don’t read correctly the ticket and always answer back with something else. If they have to make add some CSS they don’t provide it. They Just log into the site and make the fixes and you will never know what they did. So, if you have to reinstall WP and your theme all will be gone and you have to start all over again waiting 2 to 3 days for any reply. Also, Their demos work fine in desktop but try them in moble they have a lot of bugs (You won’t see them in Phlox demos page) but install them and you will see the results: noting is the same or fits. I’m stuck for 20 days with simple things the demo was a really simple blog. I had to just start all over and switch theme to The7 which I shouldn’t have changed. Really Phlox support is a joke and an insult to the customers they bought the theme. I already build a site with Phlox (toke me 1 month for 3 simple pages) because nothing works properly and made a huge mistake to try to complete the site with a blog. It a huge mess and disappointment.
Hi. I am checking your interactions with our support and I can see that your tickets have experienced delays sometime but in general we have responded to you questions and customization requests including providing custom styles. Also, your request for customizations in the code has been passed to our dev team as a feature request. That being said, we are sorry if you expirenced dealys but we are here for you and we are still responding to your at our help center. Please follow up there, and we will resolve all of your website issues.
