863 comments found.
hello sir, its include arabic language?
Hello,
Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
You can check some of our themes with RTL support in this article.
Do let us know if you have any additional questions.
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Hi. We have 2 licences for your theme. On one website we tried to update the theme to latest version 3.8 – from 3.5 – At which point the site breaks and WP Baakery does not work – Can you explain why we cannot update the theme successfully? We have followed your guidelines by the way to do the update. We now have a website which we cannot update! We feel we should not have to pay a support renewal cost simply to be able to complete a theme update. Thank You
Hello,
We couldn’t reproduce any update issues on our end.
Which update method are you using? Are you updating with Envato Market plugin or via FTP method?
When updating theme and bundled plugins we recommend following instructions from this article – How To Update A WordPress Theme And Plugins. As noted in the article it is a good practice to create a backup version of your website before updating the theme and we recommend updating via FTP.
After you update the theme all of the bundled plugins with available updates should be listed in Appearance > Install Plugins. It is important to update “Select Core” plugin which will be listed there.
It is also important that your purchase code is registered. Theme options, shorcodes and meta boxes are now disabled if theme purchase code is not registered on live server.
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the checkout and basket are greyed out and not useable currently in my theme. Is there an update coming soon with new checkout updates? Thanks.
Hello,
The theme will be updated, however, at the moment we don’t have an ETA when the update will come out.
We couldn’t reproduce this on our end. As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
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I bought this and installed on a site and the site was deactivated. Now it’s saying I have to provide code but it’s still on the old site….. I do I bypass this. I don’t have access to the site to change / deregister it. Can you help me? I feel Like I wasted my money now.. I love the template and want to use it again. Please Grant me access.
Hello,
Thank you for reaching us!
We have deregistered the purchase code for you. You should be able to register the theme now.
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HI, I just installed your most recent release (version 3.8) which I can see was last updated in May 2023. This is a long time ago, are you planning on releasing another update any time soon?
Hello,
We are constantly working on updating all of our themes. At the moment we don’t have an ETA when the update will come out, however you will be notified via email when the new update is online on ThemeForest.
Current version of the theme is compatible with latest version of WordPress and you should know that in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
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Thank you for your quick reply. I will contact you via email for the latest plugins.
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Hi, I did the all demo import and there was no choice to choose Home 1 – our website now looks like your website with all the demos etc. I want the actual Home 1 demo - https://89s.69a.myftpupload.com - how do I fix this?
I figured it out. Had to go to Settings -> Reading and set home page to Home Main I think it is. Thanks!
Hi there,
Glad you managed. If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
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The intro page on the demo, where the word Pitch comes together by scrolling, is that part of the template that can be edited?
Hi there,
Thank you for taking interest in our theme!
Yes, you will get Merging images shortcode and you can upload your own logo, just like we did in our demo – https://prnt.sc/qxv19y.
We hope this helped and let us know if you have any additional questions.
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Hi, I have the activation license for the Pitch template but when I enter the license I get the warning: This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.
I would like to know how to know which domain it is associated with.
Hi there,
Please note that that you should have deregistered the theme prior to installing it to a new installation, you can read more about it here.
You can always do it on your end from our help center
If you still need assistance, we would kindly ask you to send us a mail providing your purchase code in it and our team will help you with this.
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Does the theme offer login for my customers?
Hello,
Thank you for reaching us!
Our themes rely on the WooCommerce plugin for when it comes to shop functionalities and you can use “My Account” page for login and registration. You can check demo “My Account” page in this link.
Do let us know if you have any additional questions.
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Hi I logged a support ticket and have received no feedback? import keeps getting stuck on 50%
Hello,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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I tried all the instructions and i still cant increase my logo size please help
Hello,
You can also try using custom css:
.q_logo a {
height: 40px !important;
}
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We had registered theme on dummy domain to check the theme performance but deleted the website without deregistering. Now we want to activate the theme on main site domain but it wants us to deregister from previous one. The previous website was deleted and we cant deregister the theme.
Hello,
We have deregistered the purchase code for you. You should be able to register the theme now.
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I have successfully installed the theme, but “Select Options” does not appear in the WordPress admin panel. I have reached out for support through Qode but have not heard back. Any possible help?
Hello,
Please navigate to Appearance > Install Plugins and check if you’ve installed plugins included with the theme. Once you install and activate Select Core plugin the “Pitch Dashboard” and “Select Options” should appear in the left menu. You should also make sure that your purchase code is registered in Pitch Dashboard (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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That fixed it, thank you for the quickk response!
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export.select-themes.com is down and it’s not possible to import the demo content.
Hello,
We are currently experiencing certain issues with our servers. As a result of this, the access to a number of live demos is temporarily restricted, and some theme functionalities like the demo import will not be available for a short period of time. We are currently working with our hosting service on resolving the issue as soon as possible. We thank you for your patience and understanding.
The XML import is working and you can find more info on how to import via XML in this article here.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I’ve already submitted a ticket, I’ve had a reply and it doesn’t help me.
The article you’ve linked to doesn’t apply to this theme. There is no file upload import option. Without the export.select-themes.com domain and without a file upload option, the XML import cannot function!
It’s not an issue with your server (not the immediate issue anyway), the subdomain export.select-themes.com doesn’t exist at your DNS server, it’s not resolvable, there is no A record for this subdomain it’s been removed.
Hi,
The one-click demo import should be working correctly now so please try to import it once more.
In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
Support
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It’s just a 403 at that URL now. We’ll try again after the weekend.
Hi,
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you.
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Warning: Trying to access array offset on value of type bool in /home/u1776324/public_html/kalman.id/wp-content/themes/pitchwp/templates/blog/blog_single/blog_standard_type_single-loop.php on line 70
Whats wrong with ur themes ? quick solution for this ?
Hi there,
Thank you for writing in.
Please note that this is a harmless warning and not an error. You are probably seeing this because wp debug is enabled in your website. To disable wp debug please follow instructions from this article: https://docs.themeisle.com/article/819-how-to-turn-on-off-debugging-in-wordpressAlso, you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you with any theme related questions if needed.
Thanks
Support
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How to disable short code page that we dont need ?
Still show the error https://kalman.id/buzzer-influencer-social-media-marketing/
Solution ?
How to increase size of logo ?
Hi there,
What you are seeing are most likely not errors, but just warnings and notices.
In order to hide these, please take a look at this helpful article.
When it comes to the logo size you can check this helpful article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
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Hello, how can I change slide title from H2 to H1? Thanks
Hello,
To change heading tag for titles in Select Slider it would be necessary to edit theme template files.
The file in question is slider.php located on this path wp-content\plugins\select-core\modules\post-types\slider\shortcodes\slider.php (please see screenshot).
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I installed and had error with WP. I deleted and reinstalled and now its telling me “This code was already used to register another domain. Please deregister your code there so that you can use it for registering here.” What do I do?
Hello,
Please submit a ticket at our Help Center, include your purchase code and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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I already did
Hi,
We’ve checked and we see that your ticket has now been updated with response. In case you need further assistance please continue the conversation with our support team at the Help Center. Thank you.
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Hello,
How to change slide titles from h3 to h1 or h2?
Thanks
Hi,
Please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
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How are the Google fonts integrated in the theme? Because it’s mandatory for me to host them locally.
Hello,
You can add fonts as custom fonts in this case and you can find more info on how to achieve this in this article here.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Item looks great. Is the split text landing page ahead of the demos included as part of the download? Thanks
Hello,
Thank you for reaching us!
Once you import our demo content you will get all the pages and settings which you can adjust to your needs including the landing page too.
Do let us know if you have any additional questions.
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