125 comments found.
Hello friends, loving the theme and all the features. I was wondering what your reaction to the usage of “Circular Std” Font is. We do have DSGVO related issues here in Germany and your Theme seems to be violating them as well in the “Google Fonts” issue. Is there a way to use the Circule Std font locally? Or is it not making use of google fonts anyways? Would love to hear your opinion on that one. Other than that, keep it up! Much love from Berlin, Bernard
Hi,
Thank you for purchasing.
“Circular Std” is not Google font. It’s uploaded font locally and you can see it from Appearance > Customize > General > Fonts.
am using this theme since November 2021. But now I have migrated the previous website to a new website. in the registration field showing is already registered to previous one. but I have deleted the previous website. what to next please help me here is link https://snaptik.uk/
Hi,
Could you please login with your purchased account so we can continue providing support for you. Thank you.
Hi,
I am using this theme since November 2021. But now I have migrated the previous website to a new website. in the registration field showing is already registered to previous one. but I have deleted the previous website. what to next please help me
Thanks, Suraj
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration there.
Can I register with another email id or same email id?
If you have already got an account there. You could also login with your current account.
Reset email not come. please check. I have tried 10 times. reset email not come
Could you please contact us using the contact form on this page https://themeforest.net/user/themegoods
We will check it for you.
Hi, just a last question: the booked payments with woocmmerce is included with the purchase? thank you very much
Hi,
Thank you for your interest.
Yes it’s included in theme package.
Hi, I´m interested to buy this theme. But please confirm if can use *payoneer and *epayco payment method?
Hi,
Thank you for your interest.
Yes it support both payment gateways using WooCommerce payment options and add-on.
I can load demo and it’s running fine but no changes that I have made in the admin panel (colors and logos for example) get published when I hit “publish” the process completes with no error message. Nothing to do with my browser as I cleared the cache and used multiple computers. I have also sent you a support ticket.
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you for your patience.
Hi there ,Please check my issue RIVATE TICKET #302181 i have many times try to install required plugins in website
every time i receive an error (
downloading installation package from https://assets.themegoods.com/plugins/booked/booked-v2.3.5.zip…
An error occurred while installing Booked: Download failed. A valid URL was not provided.. )
Hi,
Thank you for purchasing.
I installed and updated all required plugins for you successfully. Sorry for any inconvenience.
Hi,
Really interested by your theme.
Pre-sale question: on your demo, when you make a reservation, there is at the bottom a “pre-paid booking” option, is it customizable ? Can we add multiple paid options ? And to be sure, does the resevation system/info (date, information, phone number…) is fully translatable ?
Thanks in advance.
Hi,
Thank you for your interest.
1. Yes you can customise it using WooCommerce product including custom pricing as well.
2. Yes you can add multiple products with different pricing to booking form.
3. Yes you can customise to add additional fields you mentioned.
Hi, demo doesnt work !
Hi,
Thank you for your interest.
Could you please try to clear your browser cache and test again please? I checked the demo and it seems to be working fine. Please see screenshot from here https://tinyurl.com/yar2drqt
Hi, I actually manage my bussines throw a google calendar that must continue being the axis of the booking scheduling. Your theme has the two-way calendar sync capability to reflect the changes I could make in that google calendar?
Thanks in advanced.
Hello!? Is anybody here?
Please need help importing all pages tha are shows in the demo template. I just submit a ticket: IVATE TICKET #2947117
Hi,
Thank you for purchasing.
We replied your ticket with detailed information. Could you please continue there. Thank you for your patience.
Hi elementor not loading, tried safe mode also
Solved after reinstalling elementor
Ok glad you got it sorted! 
Hi, still header & footer not working through elementor
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Hi, I have just bought the theme, and I can’t make the registration. Why?
Hi,
Thank you for purchasing.
Please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
Then please let me know ticket ID so we can help you quicker.
Thanks, the ticket ID is #2914167
We replied your ticket. Could you please continue there.
I’ve just register it! I don’t know why yesterday I couldn’t.
Thanks anyway 
Ok glad you got it sorted! 
Hello, I’d like to know if is possible to book 2 dates in a single booking. It is for a training company and clients need the option to book 2 different dates for dif training and each training has a specific availability of days, hours and capacity. e.g Wed only online training is available and Thursdays only in-person training is available. Would be that possible? thank you
Hi,
Thank you for your interest.
Unfortunately it doesn’t support booking 2 days within single booking. If you are looking for over nights booking with extension booking management option. We would recommend this theme instead https://themeforest.net/item/hoteller-hotel-booking-wordpress/22316029
will it work with dokan multivendor plugin ?
Hi,
Thank you for your interest.
Yes it should be working fine with multivendor plugin.
My support has expired. After an update all of the fonts have changed, even though the appearance section is the same. I don’t want to renew for such a simple fix or break in the update. How do I fix this? https://asmoothprocess.com/
Hi,
Thank you for purchasing.
Please extend your support so we can continue providing support for you. Thank you for your understanding.
Hi, There are lot of issues in theme. Modules, pages, sliders, etc all are missing. I have been waiting for 2 days for a solution. Please look into it, it’s very urgent
Hi,
Thank you for purchasing.
Our support staff just replied your ticket 11 hours ago. Please be patience.
All modules, pages and sliders are not missing. As our support replied you. You can always import demo pages using Elementor templates option. Please see detailed instruction here https://docs.themegoods.com/docs/kingo/demos/import-single-demo-page/
Or you can select theme’s widgets or slider widgets from Elementor’s widgets panel on the left side when you edit a page content. Thank you for your patience.
Hi, We did all of these but still not working
A request if you can ask the support staff to please check it and help us, It’s very very urgent.
You have to register your purchase from Theme Setting > Registration first in order to import all demo pages. I tried to register for you.
But your purchase code is registered on demo.hashtasydigital.com
According to Themeforest license agreement. You can use 1 regular license for 1 website only. Please purchase additional license in order to use it on another website. Thank you for your understanding.
I replied you on the ticket. Could you please continue there.
Yes. We just changed it, was trying our end also. I will reply on that ticket. Thank you so much.
Hi Team, Request you to please on the ticket
The issue is still not sorted despite of the support staff helping it. I still can’t see all the pages, modules for Demo 2
Hi i need to deregister my domain for this template, and register this template to new domain. Where and how it can be deregistered?
Hi,
Thank you for purchasing.
Please open an account here https://license.themegoods.com/manager/
You will be able to manage your license purchase code there.
Hi, Please answer my mail.
Hello, I am interested in purchasing and i have the following questions 1) Does this theme come with customer profile (login/signup) 2) Does it come with its corresponding database where the data will be stored (in Wordpress) ? 3) Does this theme have an admin dashboard? So that i can see and handel the bookings?
Kind regards
Hi,
Thank you for interesting.
1. It’s using default WordPress login/signup forms.
2. Yes all data will be stored within WordPress.
3. Yes you can access and manage all booking through WordPress Dashboard.