119 comments found.
Hello Team, I am using the Augustine theme. How to override the location template part in child theme?
Hi there,
Please take a look at the following article.
If you need any further assistance we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
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Hi, regarding the amenities icons, in order to add a custom icon – you answered this before, but I cannot figure out in what format should I enter the text so that it recognizes the image.
nevermind, found it!
Hi there,
We are glad you solved this.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
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Hi, why are the theme updates for almost a year now? i.e. Rev Slider plugin is outdated and no releases from your side. Should support renewal be purchased in order to have updates?
Hello,
The theme is supported and it will be continued to be updated. At the moment we don’t have an ETA when the next update will come out, but you will be notified via email when the new update is online on ThemeForest.
Bundled plugins do get updated with the theme, however, in case you need latest version of any bundled plugin you can contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version.
Support
Mikado Portfolio part of
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is there any upcoming update? any chance to get exact date of update? many of your themes not updated from last 1+ years so how this will work with latest wordpress and woocommerce version? Like new woo feature is HPOS is your theme compitible?
Hi there,
The theme is supported and it will be continued to be updated in the future. Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA for when the new update will come out but we hope it will be released soon
The current version of the theme should work correctly with the latest version of WordPress and as for the WooCommerce, since there have been some major changes in the latest version, please use the one that comes with the theme.
If you have our theme and need any assistance, we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Can you provide admin demo because i am not sure this will work.. if this will work am ready to buy.
Hi,
Unfortunately trial periods or testing environments are not available as options.
Support
Mikado Portfolio part of
Qode Interactive
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Thanks
Support
Mikado Portfolio part of
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Hi, pre-sale question. is this theme EOL? I was wondering because of last update says February 2022. I have client that needs update so im interested is it compatibale with latest Wordpress and Woocommerce, or wil it be ever? TNX
Hello,
Thank you for reaching us!
The theme is supported and it will be continued to be updated in the future, however, at the moment we don’t have an ETA when the next update will come out.
Current version of the theme should work correctly with latest version of WordPress and the theme booking system which is integrated with WooCommerce should also work with the latest version of this plugin.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
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Hi, pre-sale question.
Is it possible to have discounted pricing depending on the number of days booked? For example it’s cheaper each night when you book 7 nights instead of just 1, is that available? If yes can this be combined with seasonal prices too?
Thanks in advance!
Hi there, Thanks for taking an interest! The option to set up a discount if the customer books a certain number of days, unfortunately, doesn’t exist within the theme but you can set up a seasonal discount and the option is located here.
We hope this helped!
Support
Mikado Portfolio part of
Qode Interactive
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hello how to change symbol on the right
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
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Hello, MikadoThemes. How are you guys?
I have some pre-sales questions. I have looked at the description of your plugin, but I’m not sure if it fits to our scenario here. Could you help me, please? These are very specific to our situation, so don’t worry if your plugin doesn’t cover everything.
Situation: I have a project that receives people only when we have events. It is a project that has 3 hostels of different sizes and features. There are different kinds of events and, therefore, the price to visit and to sleep here are different according to each event. If someone wants to sleep here, they cannot sleep on varied dates. They will pay the price of the total event and enjoy all the perks of the event.
For example: There are 2 events in a given month. 1. The first event costs $100 to visit and $350 to sleep the 3 days of the event. 2. The second event costs $70 to visit and $600 to sleep the 7 days of the event.
We would like to know if it is possibile to do the following with your plugin:
1. Rent entire hostel, room or only beds: we have family and group options to rent not only the bed, but the entire room or the entire hostel for the event. Each with its own prices.
Something like this:
- Category: Hostel ($1500)
- Sub-category: Rooms ($1000)
—- Items: Beds ($350)
The person can rent just a bed for the duration of the event, they can rent the room for their family for the duration of the event or they can rent the entire hostel for their group for the duration of the event. They can always checkout early if they wish, but they can’t purchase fewer days than the event’s duration unless the event allow it.
For example: In an event of 10 days, you can stay 10 or 5 sequential days. There would be two options when deciding to rent the bed/room/hostel.
Something like this:
- Category: Hostel (10 days – $1500; 5 days – $900)
- Sub-category: Rooms (10 days – $1000; 5 days – $600)
—- Items: Beds (10 days – $350; 5 days – $250)
2. Sell participation tickets for those who will be here to visit. Somebody can buy the pass for only one day (whichever day they wish to participate). Possible to buy multiple passes (for example, I can only visit the place on monday, wednesday and friday).
3. Option to add items they consume here (like books, soda, etc). Point of sale, for example. Items tied to the person’s expense history.
4. Possibility to only allow purchase of fixed dates of the event like in a plan option. For example, if the event is for 3 days, somebody can’t rent a room for only 1 day. They can only buy the full plan of 3 days for X price. There can be multiple plans like standard and VIP. All options for the 3 days, but with greater or fewer perks.
5. Allow people to manage their bookings and payments.
I understand these are very specific and the plugin may not cover every aspect. If you could just inform me what can e done, I’d be very grateful. Thank you ahead of time for your time and work.
Hello,
Unfortunately, these are not features of the theme.
You can check the available room settings in the screenshot 1 and screenshot 2. There is option to add extra services as shown in screenshot and “Custom Reserved Dates” – screenshot.
The booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other than through our booking form.
For a more detailed overview of theme’s options please check the documentation in this link. and feel free to reach us if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Please, In the augustine theme. the header settings dont make any changes to the website. Only mobile logo is works. I’v ve tried everything what is the trpoblem?
i want to make my own custom header. Yes i have read the supporort website page, yes i also saw the video. PLease the buttons dont affect the main site
Hello,
It could be that different header and logo options are set on the page. Local page options will override global theme options and you can find more in this article – The Global And Local Settings Info And Troubleshooting
If you need any assistance with the theme or theme options you should know that you can always turn to our support team and our support agents will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
Qode Interactive
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I purchased this theme, but i already have support account through another theme buy. I login to the support page to the already existing account and it does not appear the new bought theme. How can i add to the already existing support account the new theme bought as i have questions?
Hello,
Thank you for reaching us!
The theme won’t be added automatically as a supported item at our Help Center once it is purchased. It is necessary to submit a ticket for it first. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form as shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.
We also recommend checking our themes documentation here as well as many great articles, and video tutorials that might help you on the way developing your website.
Support
Mikado Portfolio part of
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Shows bad prices on the room page after the date 30.06,
From 30.6. to 03.09. we have set summer prices for rooms. Directly on the page of the specific room after this date the price will switch to the correct value.
https://www.hoteldaro.sk/?s=&check_in=30+Jun+2023&check_out=01+Jul+2023&amount=1&guests=1+Po%C4%8Det+os%C3%B4b&adult=1&children=0&infant=0Deluxe room should cost 115 € but shows 109 €
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Can I add Adobe Typekit Fonts to the theme?
Hi there,
Thanks for writing in! All our themes has an option to use custom fonts and you can read more about it here.
We hope this helped and if you need any further assistance you are more than welcome to submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Can I add a custom sidebar to the rooms template?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
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Hello! Where i can see in backend bookings reservation dates? I see orders but i dont see a section where i can view dates booked… Thanks
Hello,
The reservation info for single room will be listed in the “Reservation Settings” tab (please see screenshot). You can also check bookings in Augustine Room > Bookings.
In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
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Hi, yesterday I purchased the Augustine template, is there a quick way to set all pages with the “Hotel dark” style? Currently only the home page is formatted this way.
I have noticed that all the template files are not managed by the parent template or the child template, but by the “Augustine core” plugin. However, if the plugin is updated, will all the modifications be deleted? Why can’t we use the child template? Thank you.
Hi there,
Thank you for reaching us!
PLease for any assistance with the theme, since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
You can always use your child theme and if you update the parent theme to the latest your changes within the child theme will remain.
Thanks
Support
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Unable to access support and the plugins cause a fatal error
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Very good theme. Are you planning to update it? I see it’s working with WP 5.9.x, would it be hard to match it with 6.x WP?
Hi there,
Thanks for writing in! The theme will for sure be updated as soon as possible and still it will work well with the latest version of WP.
If you need an immediate update of any of the plugins, please submit a ticket on our help center and one of our support agents will provide you with latest versions.
Thanks.
Support
Mikado Portfolio part of
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This theme support RTL? thanks
Hi there,
Thanks for taking an interest! Unfortunately, RTL is not supported. Anyhow all shortcodes without dynamic shortcodes should be working well on RTL.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
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OK I just saw your answer.
Hi there,
Glad to hear this! Please continue the conversation with our support team.
Support
Mikado Portfolio part of
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Hi, I would like to understand if the booking reservation system is “mandatory” or we can use the element just as a kind of contact form for checking availability by email with the hotel manager.
Thank you
Hi there,
Thanks for taking an interest!
The Augustine booking system is our own where the reservation form is integrated within the theme and the process of purchasing goes through WooCommerce where we do use their functionality for this purpose.
However if you want to organize the booking or a request differently then you will need to edit our theme files, as there is no option to make a reservation request other than through our booking form.
Thanks for understanding and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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