Hello,

Thank you for reaching us!

The events custom post type is by the theme.

Do let us know if you have any additional questions.

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hi there,

Thank you for reaching us!

Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks

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Hello,

Thank you for reaching us!

The compatibility with block-based widgets (added in WordPress 5.8) was included in the latest theme update so you can use the theme on latest version of WordPress.

Theme is compatible with PHP 8.0, however, we haven’t tested theme with PHP 8.1 yet.

We are constantly working on updating all our themes. At the moment we don’t have any ETA when this update will come out, however once it is updated this will be listed in the change log.

Do let us know if you have any additional questions.

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Hello, thanks for reply.

Unfortunately there are the problems with Edge CPT Plugin and PHP8.0 and WP 6+. My client will ping you about support channel in next days.

We’ve tested with twenty theme = no problems than. And if CPT is deactivated, than no problems again.

Best regards

Hi,

Please check if there is a blank space in the class-edgecoredashboard-theme-validation.php file located under /wp-content/plugins/edge-cpt/core-dashboard.

You can remove that blank space as explained in this article here.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

You would have to deregister the theme on the live site to be able to register it & import the demo on the localhost. Later you can deregister the theme on the localhost and register it again on the live website. See this article for more info: How To Register And Activate Themes (Registration, Activation and Deregistration)

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

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Hi there,

Thanks for taking an interest! The GoodWish theme is compatible with The Events calendar, but it’s not included in the item package, so this would have to be purchased separately.

If there’s anything else, please let us know.

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Hi there,

Thanks for taking an interest! You do have an option within our theme options to set Sticky menu on scroll, so this is indeed possible.

Do let us know if you have any additional questions.

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Thanks

Hi there,

Glad we could help and let us know if you have any additional questions.

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Hello,

Thank you for taking interest in our theme!

If you wish to use WPBakery as page builder then it is not necessary to install or activate Elementor.

Do let us know if you have any additional questions.

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Hi there,

We would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hello,

To translate/change any label inside the theme or bundled plugin please try following instructions from this article – How To Use The Loco Translate Localization Plugin.

If you cannot locate some label inside the theme please try adding translation for Edge CPT plugin or other bundled plugins and search for label there.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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Hi there,

Thanks for writing in! Please try to follow the guidance from this article here.

We hope this helped and if you need any further assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.

Thanks.

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Thanks for the feedback. I don’t know if you read my message, but I haven’t received a registration confirmation email from you’re helpcenter. I already registered with your helpcenter yesterday and still haven’t received an email. Also, your link “here” does not work, there is nothing linked.

I just tried to register with a second email address in your helpcenter. Unfortunately without success, I get no email from you to activate the account. What is the problem? I have paid for the theme and also for the support!

Hi there,

We are sorry for the misunderstanding. So since we cannot locate your username would you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.

Thanks.

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Hello,

You should know that in case you need latest version of any bundled plugin you can submit a ticket at our Help Center or contact us through this email (just add your purchase code in the mail) and our support agents will provide you with latest version and assist you.

Thank you.

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Hello, thanks for your Feedback. So I will contact you over the Help Center get all the latest dependencies of the plugins quickly. Thanks

You’re welcome

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Hi there,

Please note that our usual response time is 24 hours during workdays (Monday-Friday). Unfortunately, we only provide our support through tickets on Help Center.

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Unfortunately, I am not receiving any help through the Help Center. One email response, reasking the resource limit increase. I sent in all my system resource info in my second message. Edge CPT plugin is breaking the site!!

Hi there,

We’ve located your ticket and we can see that your ticket has been updated with an answer so please check the ticket status now, and continue the conversation at Help Center.

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Hi there,

Thanks for writing in! Please try to follow this guidance form our article here, we hope it will help and if you need any further assistance please submit a request at our help center and our support team will be happy to help.

Thanks.

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Hey, thanks a lot, problem solved. In your custom post type “edge-cpt” dashboard validation file was an empty first line before <?php starts.

You’re welcome, glad that we could help!

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Hi there,

Thanks for writing in!

If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.

Thanks.

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Hi there,

If you wish to have different options on pages you will have to change the Page Options for every page, since those options will override the global settings. If you wish to change the Header, please check the Edge Header options for specific page, but for main menu colors you will have to use CSS code.

Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.

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Hi there,

If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.

Our theme is fully compatible with GiveWP – Donation Plugin and Fundraising Platform plugin. Please note that we haven’t tested any additional payments, you can take a look at the following article, but we can not guarantee compatibiility since we haven’t tested this.

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I contacted this help center since yesterday, no word from you guys, I regret buying such expensive theme from you. I have been able to fix the problems by self. Now WPBakery Page Builder is asking for activate license. I doubt if I’ll ever near your themes again or recommend someone.

Thank you

Hi there,

Please note that our usual response time is 24 hours during workdays. When it comes to bundled plugins, there’s no need for an activation license.

We located your ticket and we can see that it is updated with an answer, so please, check the ticket status now and continue the conversation at our Help Center.

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Hi there,

Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.

If you need any further assistance, we would appreciate it if you could please submit a ticket at our Help Center or contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.

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Hello,

The donations are handled by Give plugin and you can try adding this using some 3rd party plugin, for example some of the payment gateways addons for this plugin in this link.

Do let us know if you have any additional questions.

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Hello,

Please try the suggestion from the article in this link.

In case you need further assistance please submit a ticket at our Help Center and one of our support agents will gladly help you. To submit a ticket please follow instructions from this article – How To Submit A Ticket.

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