95 comments found.
Hi Support I’m just checking in again to see if there are any updates to theme expected in the future. As I’m running WP 5.95 and Php 8.1 I wanted to ask if its safe for me to upgrade to WP 6.11?
Hi there,
Thanks for writing in! The theme can be used with the latest WP version however we recommend you using PHP 8 since PHP 8.1 compatibility has not yet been added.
If you need an immediate update of any of the plugins, please send us a mail to our help center providing your purchase code in it and one of our support agents will provide you with latest versions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, I’m interested in purchasing your theme. i find it very nice. but unfortunately I see that the last update is from 2021. Could you tell me if a new update is planned and if the theme works correctly with Wordpress, and with the latest versions of search engines: Safari, Google, firefox etc? Given the cost of the theme, I would like to be sure that my client is satisfied with the purchase. Thank you
Hi there,
Thanks for taking an interest! The theme is working well with the latest version of WP and PHP 8 so even though it has not been updated you will not have any issues with the theme.
It also works well on Safari, Google and Firefox. The theme will for sure be updated as soon as possible and latest compatibility will be added to the change log.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Getting these errors, please tell me how to fix
Warning: Undefined array key “values” in XXX/wp-content/plugins/qode-framework/inc/shortcodes/translators/elementor/class-qodeframeworkelementor-translator.php on line 116
Warning: Undefined array key “values” in XXX/wp-content/plugins/qode-framework/inc/shortcodes/translators/elementor/class-qodeframeworkelementor-translator.php on line 122
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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Hi, 2 pre-purchase questions: is it possible to change the abbreviations of social networks by their logo? And do you offer different layouts for the store and product pages? Thank you.
Hi there,
Thanks for writing in! On our demo we have used Emaurri Social Text Widget but you can for sure add the Emaurri Social Icons Group widget and add it to the Side area.
When it comes to default shop page it cannot be changed but you do have our Product list that can be used on any page.
Also, when it comes to the Product single there is only predefined templates available. All of the shop pages are presented on our live demo.
You are more than welcome to check our themes documentation here.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, Last update : 8 September 2021 !!! What about WordPress 6.1, PHP 8.2, Woocommerce compatibilities ? Thank for answer.
Hi there,
You can use the theme on the latest WP and PHP 8, however PHP 8.2 compatibility has not yet been added. The theme will for sure get updated as soon as possible. When it comes to Woo you will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Last update : 8 September 2021 ???
Hi there,
Thanks for writing in. We’ll give our best to release it as soon as possible.
Thank you for your patience.
Support
Mikado Portfolio part of
Qode Interactive
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Hi guys! Just wondering… can this theme create a website similar to the following?https://www.mimdesign.com.au/
Kind regards, Kevin
Hi there,
Thanks for taking an interest! You can achieve pretty much with our theme so please have a careful look at our theme demo as all our pages are well presented. Besides the theme demo content that you get once you import the demo content you do also have an option to build pages from scratch.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Buenos días, ¿hay alguna manera de que el logo/imagen del “header” tenga una url hacia la pagina de inicio (HOME)? ¿Me podrían indicar como hacerlo? Gracias.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Mikado Portfolio part of
Qode Interactive
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There is something wrong with this theme suddenly. As soon as I updated Slider Revolution, the Slider stopped showing up on the homepage. I have tried everything including deactivating plugins and nothing is working. Please help!
Hi there,
Thanks for writing in! Which version of the theme and Revolution Slider are you using?
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Theme Version 1.3 and Slider Revolution Version 6.6.3
Somehow I got it worked out so disregard. Thank you for your quick response though!
Hi there,
We are glad to hear this is resolved!
Support
Mikado Portfolio part of
Qode Interactive
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Hi. Does this theme have a catalog mode? Removes add to cart button etc.
Also are the product pages customizable?
Hello,
Thank you for reaching us!
Shop functionality is achieved with WooCommerce plugin, and catalog mode isn’t available as a standard option. For it, you will need WooCommerce extension.
Also you could consider using some css if you want just to hide prices on products and add to cart buttons, and our support agents can assist you with this.
Product single pages can be adjusted individually in the backend (see screenshot) and also with theme options in Emaurri Core Options > WooCommerce > Product Single (please see screenshot).
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Thank you so much for your response. Will it be possible to create product pages similar to this with the theme – https://www.coverstyl.com/en/adhesive-film/wood/a1-dark-wenge/28
You’re welcome.
This layout cannot be achieved with product pages, however, you can use portfolio pages with custom layout to achieve this (please see screenshot). When custom layout is chosen you can edit portfolio single page with Elementor like the regular page and create layout that you need (just make sure to enable for portfolio in Elementor > Settings, please see screenshot)
You can also use portfolio lists to display portfolio items and then you wouldn’t need to use catalogue mode since the portfolio list doesn’t have add to cart button or price like regular product.
Feel free to reach us if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Almost 24 hours and no response in support? You guys are amateurs or something?
Hi there,
Thanks for writing in! Please understand that our teams usual response time is within 24h and as we can see your request has been responded so if you need any further assistance feel free to continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Footer top area has randomly disappeared. Tried saving footer options out to hide and then back to show with no success. Cleared site cache, ect, disabled plugins 1 by 1 to see if anything is causing the issue with no luck. Any advise?
Hi there,
It is a bit hard to tell from here what might be the issue so please you are more than welcome to submit a request at our help center and our support team will be happy to help and check this on your side.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Well, I tried submitting a ticket to report the bug but my support expired….
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Sent through an email as requested with no response as of yet. The latest version of the theme not only broke the footer top area, but also has issues showing the footer logo in the header on the far right…. Hoping bringing these bugs to your attention will get a fix soon.
Hi there,
We do see that your request is responded so for any further assistance please continue the conversation with our support team.
Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Dear staff, I registerd in your support area, but no activation mail has been sent and I need to solve a huge issue with WPML. There’s no way to translate anything if I’m using Emaurri Builder.
Please, let me know I can I reach you. Regards
Hi there,
We have verified your account manually and please try to reach support now. If you are still having issues, please contact us through this email, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi,
I’m very interested in purchasing your theme. I would like to know if your theme is compatible with this: https://woocommerce.com/products/auctions-for-woocommerce/ If not sure, how can we check if this could work in your theme?
Thanks in advance.
Hi there,
Thanks for taking an interest! All our themes are compatible with WooCommerce and since this is a Woo official extension it should be working perfectly fine. Do note though that we have not tested the extension and can not guarantee the compatibility.
Do let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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Hello. I need to have English and German languages on the website. Which plugin is compatible with your themes?
Hi there,
Thanks for taking an interest! All our themes are fully translatable and you can read more about it here. For multi language functionallity, our themes are compatible with WPML so please read this article here for more information.
We hope this helped and let us know if you have any additional questions.
Support
Mikado Portfolio part of
Qode Interactive
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I’ve installed theme this morning and adjusted system info to meet requirements. I’ve gone to install all import demo conetent and it’s stuck on 20%... Can you let me know how to fix this please?
Hi there,
Please note that any premium WP theme requires a bit more dedicated resources on your server, which is something that’s common among robust and complex themes such as ours. Recommended PHP Versions And Resources And How To Set Them.
You should try to import the content again, by following the steps from the following article.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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I tried to submit a ticket but your theme isn’t listed as a supported theme.
The navigation arrows aren’t working properly on the revolution slider. I imported the demo content and I am tying to use the demo slideshow and need the slideshow navigation arrows to work. Can you help?
Hi there,
Thank you for reaching us!
For newly purchased theme to be listed as support item it is necessary to submit a ticket for that theme first. When you log in at our Help Center, click on the “Submit a Request” link in header, and fill in the form shown in screenshot. First enter your purchase code, then select the profile (in this case Mikado) and then theme.Please leave the URL of your site in the ticket and our support agents will gladly help regarding any theme related question.
Support
Mikado Portfolio part of
Qode Interactive
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Disregard! It works now. I’m not sure why it didn’t work at first.
Great theme by the way! I am very impressed.
Support
Mikado Portfolio part of
Qode Interactive
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The Portfolio Navigation is not working. I can tell it’s there by putting my mouseover the section but it’s not sowing up.
Hi there,
If you need any assistance with the theme please we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I would like to know if there is any specific PHP requirement for this theme? thanks
Hi there,
Thank you for reaching us!
You can check our recommendations regarding those in this article – Recommended PHP Versions And Resources And How To Set Them.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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hi, i do import demo content, however not all the homepage imported. How can i solve this?
Hello,
Thank you for reaching us!
Please submit a ticket to our Help Center and include your website URL and one of our support agents will assist you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi I would like some assitance on an error I get when I import the content for the theme. I have already submitted a case but I have got no response yet.
Hello,
Thank you for reaching us!
We can see that your ticket is updated with answer, so please continue this conversation on our Help Center. Thank you.
Support
Mikado Portfolio part of
Qode Interactive
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Hi, just wanted to ask if the theme already comes with the Elementor page builder or we need to purchase it separately? Thanks
Hi there,
Thank you for reaching us!
Demo content of the theme is built with free Elementor version and it doesn’t require Elementor Pro. All of the features displayed in the demo and theme shortcodes are available with free Elementor version.
If you have any additional questions please let us know.
Support
Mikado Portfolio part of
Qode Interactive
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