6411 comments found.
Hi,
There’s a bug in theme->other template->archive template with “ajax-loadmore”. After click loadmore it’s not filtering data by taxonomy like if i’m in tag books after click loadmore it shows all posts which are not including books tag. Kindly check the problem and fix it. Here is an example with latest update check plz -> bestwap.one/all/guru-randhawa
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Thanks for response sir, my support is expired but the issue is not with my website only template archive problem which don’t load posts by taxonomy using ajax loadmore, auto scroll load and next prev posts which need an update. I’ve tried this with demo and face the same problem. Anyone who purchased the theme can check this problem.
Kindly resolve the issue please thanks.
Hi MrPakiz,
Please try to extend or renew your support license. You can check this article for more information https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support#:~:text=Hover%20over%20your%20username%20and,support%20for%20and%20that's%20it!
Thank you
we find error into your code and you asking me extend my support to report you your archive load more error??
Hi MrPakiz,
We will check this further. Thanks for your information.
Regards
As per your documentation i didn’t see plugin page and system status is not loading properly
Warning: putenv() has been disabled for security reasons in /www/wwwroot/test.ecomrecipes.com/wp-content/plugins/jnews-meta-header/class.jnews-meta-header.php on line 66
Warning: putenv() has been disabled for security reasons in /www/wwwroot/test.ecomrecipes.com/wp-content/plugins/jnews-meta-header/class.jnews-meta-header.php on line 77
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Please Jnews Team I installed Writy Template but Jnews news ticker is not install in my widget please assist me on that my site Goodysblog.com
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hi.
I have just downloaded the theme and installed it with a demo https://jnews.io/newspaper/
For some reason, some of the functionalities are not working.
So far, I have detected the weather widget and the dark mode.
I have followed the instructions and added api keys necessary, have also noticed that too many people have this same issue. Something should be done about it!
https://wordpress-891385-3091228.cloudwaysapps.com/I have not touched any other settings
https://snipboard.io/dow0Ck.jpg https://snipboard.io/xR03Fd.jpgregarding the dark mode widget I have found not instructions, please let me now how to set up.
The theme wasn’t purchased under this account, I still hope you can cooperate so that I do not bother my client with nonsenses.
Thanks
Hi stelondres,
Regarding this thing, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
Thank you. Just sent them a message
Hi. Nobody has responded to my message. I will sed it again just in case.
Again, 4 days in and no response! Is there anything I need to do to get some attention?
Hi,
Our team already reply your email 4 days ago. Please check your inbox.
https://www.dropbox.com/s/tmz9ujd2kj8e5qy/Screen%20Shot%202022-12-13%20at%209.20.19%20AM.png?dl=0Thank you
Hey, I submitted a refund request, and after 8 days I still have not received any response from Jnews. I haven’t downloaded it yet. Please help me quickly.
Hi phamvanhuyvietnam,
Unfortunately, this is not our support scope. Please try to contact Envato Support regarding this thing.
Thank you
Hi, My support has expired, and for a while now had issues with the AMP, and its not working as previously. This happened after the new update.
Help with this.
Hi JohnKangethe,
Regarding this thing, it would be better if you could extend or renew your support license so our support team can assist you through our support forum because this is a technical issue that might need to do further investigation. https://help.market.envato.com/hc/en-us/articles/207886473-Extending-and-Renewing-Item-Support
Anyway, can you send me an example of the problem you’re facing? I will try to check it further.
Thank you
Did you test the jnews youtube/vimeo playlist feature by js composer before the new update? I just bought the theme, I’m installing demos, but youtube playlist is not loading properly in “Game” demo.
Hi instyler,
Please make sure you have already setup the Google API Key for the YouTube API. You can check the option on Customize > JNews Additional Option > Global API Key > YouTube API.
If you have any further questions or need further help, please create a support ticket using the link below
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hi instyler,
Regarding this issue, our team may need to do further investigation about your issue.
I notice you already open a support ticket related to this issue. Please be patient for a while. Our support team will assist you ASAP.
Thank you
how to hide featured image in post ?
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Hello, I found that the live search can only search in English, and some of the Chinese words search cannot be displayed.for example:地藏 My website: https://blog.kehan.cc/
Hi nwnuyhs,
Our live search will show the result after you enter at least 3 characters.
Let us know if you have any further questions.
Thank you
Dear,
After several days of repeated testing, the live search of the Jnews theme does have a problem. The specific problem is:
1、 If the title of the article is only Chinese, then any Chinese keyword in the search title in the live search cannot be found, but if you press Enter, It can appear on the search result page;
2、If the title of the article contains Chinese and English, then the live search and the search result page are all fine.
The bug also appeared on this Chinese website: https://www.wpandseo.tw/, the development team can test it and look forward to fixing this bug as soon as possible.
Best Ragards
nwnuyhs
Hi nwnuyhs,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Dear Jegtheme Team,
Pre-purchase questions: - Does the Theme come with a Theme Child already configured? - Do you have a Team section?
Thank you,
Hi Vincente56,
Yes, we provide the JNews Child theme included in the theme package.
We have a team block element. You can check this page for an example https://jnews.io/user-list/
Let me know if you have any further questions. Looking forward to hearing from you.
Thank you
When the menus fold on small screens especially laptops, it’s not my problem. It’s a template problem. Why should I pay to fix the problem? When I enable litespeed cache, the sticky ad on mobile disappears. This is a template problem. Why should I pay to fix the problem? I came to your company to get better results, not problems.
Hi,
We are moving our support process solely to our support forum at https://support.jegtheme.com/forums/forum/jnews/
Please try to open a new support ticket on our forum.
You can ask your question or problem about this product there. Our support team will help you as soon.
Thank you
LiteSpeed cache is compatible with jnews?
Hi cnanews,
Yes, JNews is compatible with the LiteSpeed cache.
Thank you
The weather functionality completely does not work. Tried every provider, and option available. Followed documentation instructions. And yes…I opened up a ticket on your chat board/forum.
Hi ronmkraft,
Please be patient for a while. Our support team will assist you ASAP.
Thank you
Hi, My support has expired, but for a long time now, the site’s logo on the home page is blank. It showed alright on all other pages. Home page uses Elementor.
2. Is there a way to display the JNews tag module to show the most popular tags, or the most viewed tags? If this is not possible, kindly in include in subsequent updates yeah… I want to be able to determine what shows up in the tag cloud; tags with the most articles, Most visited tags in a day, week, or month, or even to limit how many tags to display…
Hi RisingCity1,
1. Can you send me the homepage URL?
2. Unfortunately we don’t have this feature. We will consider your request but we can’t promise we will add this request in the near future theme update.
Thank you
Ghstandard.com
Hi RisingCity1,
The problem caused by certain CSS code as shown at the image below:
https://www.dropbox.com/s/800r3mzo7lurafk/Screen%20Shot%202022-12-07%20at%209.29.33%20AM.png?dl=0You need to disable the autoptimize plugin first to know which CSS file that having that code.
For a temporary solution, you can add this CSS code below to the Customize > Additional Style:
h1.site-title {
display: block;
}
Thank you
Thanks… It’s working now…
Glad to hear that is working now. Let me know if you need something else.
If you don’t mind, please take a second to leave a 5 stars rating for JNews. It will much help us 
Thank you
I was interested in buying this template, but I tested multiple times in GMetrix and it generated a horrendous F score…?
Hi chrisfoxatx,
Thanks for your interesting in the JNews theme.
Could you tell me which demo you tested before? Have you tested the JNews Default demos?
Link: https://gtmetrix.com/reports/jnews.io/sOvLothc/ Result: https://www.dropbox.com/s/fqdjvhtixotrq7k/Screen%20Shot%202022-12-05%20at%204.10.42%20PM.png?dl=0Thank you
Yes. I just ran it again. No F anymore but still a C. https://ibb.co/P9DLQ2w
It may be because of the difference in the test server location.
Let us know if you have other questions.
Thank you
Two last questions I have is this:
Is it possible to show part of an article and charge (either individually or a fixed monthly/yearly membership fee) to show the rest of the article?
I’m thinking about using it for a few solutions-based website.
Also is there a discount for multiple sites?
Hi chrisfoxatx,
We have a JNews Paywall feature to achieve your needs above. For more detail, you can visit this page https://jnews.io/jnews-plus-paywall-2/
You can use the unlock posts feature or the subscription posts feature.
For multiple theme licenses, please contact us through our profile page. Our support team will assist you as soon. https://themeforest.net/user/jegtheme#message
Thank you
You cannot create new topics. It may because your support license is expire, or you haven’t bought this themes yet. hello today i purchased and cant contact you. this is my error in below
Warning: Attempt to read property “name” on null in C:\xampp\htdocs\shamshad\wp-content\themes\jnews\class\Menu\MenuWalker.php on line 60
Warning: Attempt to read property “name” on null in C:\xampp\htdocs\shamshad\wp-content\themes\jnews\class\Menu\MenuWalker.php on line 60
Warning: Attempt to read property “name” on null in C:\xampp\htdocs\shamshad\wp-content\themes\jnews\class\Menu\MenuWalker.php on line 60
please communicate me in my email because support system i am not able. my email is’ haroon@ncp.afHi harooneraj,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
If you’re getting problems when creating a new support topic, please try to logout from our support forum and your Themeforest account then please try to log in again via this link https://support.jegtheme.com/account/login/
Our support team would be happy to help you.
Thank you
Hello as i told you i am using in in localhost for develop and adding some local language. can cant find ticket option in support, please se the Screenshot https://prnt.sc/7KFrJcBcSFeA
please let me know the issue and is here any code need send me i will put in in any file if need. i also updated with new version but issue not solved.
please email me haroon@ncp.af
hello
way your not replying to my comment ???? here other issue, see the screenshoot and let me know how i cahnge title of that area and bring new footer https://prnt.sc/hew2BxNOxLpXHi harooneraj,
Our support team has replied to your support ticket, please try to check it out https://support.jegtheme.com/forums/topic/i-am-getting-this-error/#post-117879
Also, would be better if you guide our support team on how to replicate the issue on our side. You also can send your current setup information.
Thank you
Hello. can we Design custom header ? here i am seeing rayedmade design
Hi harooneraj,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
Maaf saya tahu kalau lisensi saya sudah kadaluarsa, saya hanya mau tanya
Saya lupa kalau saya memiliki posting yang harus saya posting kemarin, jadi saya post hari ini dengan mengatur tanggal post sehari sebelumnya, tapi saat saya tekan tombol publish yang muncul dihalaman depan adalah tanggal saat ini bukan tanggal kemarin
saya sudah cek di support forum wordpress dan banyak jawaban yang mengatakan ini tergantung pada theme yang digunakan
Saya menggunakan JNEWS
Halo tondosusanto,
Untuk masalah ini, cuma terjadi di 1 postingan apa semua postingan?
Selain itu coba periksa opsi Post Date Setting di WP Admin Dashboard > JNews : Additional Option > Post Date Setting kemudian pilih Publish Date.
Terima kasih
Semua postingan, saya sudah ganti post date setting dan berhasil, terima kasih banyak ya, you’re the best
Syukur kalo dah mau mas bro, terima kasih kembali.
Ohh iya, kalo ada waktu tolong di review JNews bintang 5 ya mas bro, siapa tau kalo misalnya belum ninggalin review 
Salam
Jnews10.8.1 theme is not compatible with elemntor 3.8.1, when editing the page, there will be two same Edit with Elementor options
Hi nwnuyhs,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
My support service has expired and I don’t have the right to post in the forum. Please see this screenshot for the details of the problem I encountered：https://s1.ax1x.com/2022/12/05/zyN4Q1.jpg
The problem has been solved, just clear the chrome browser cache
Hi nwnuyhs,
Glad to hear that you have been able to solve the problem.
Let us know if you need something else.
Thank you
Hi, license ini cuma untuk satu domain ya?
Halo epitaf,
Iya benar, 1 license untuk 1 domain dan license tersebut bisa digunakan untuk di subdomain dan subfolder dari domain tersebut.
Jika Anda memiliki pertanyaan lebih lanjut atau memerlukan bantuan lebih lanjut, silakan buat tiket dukungan menggunakan tautan di bawah ini
Klik Di Sini Untuk Mendapatkan Dukungan JNews
Tim dukungan kami akan dengan senang hati membantu Anda.
Terima kasih
My site is been redirected to themeforest after installing jnews
Hi,
Regarding this thing, please try to open a new support ticket on our forum. Our support team may need further information about your website based on your problem.
Click Here To Get JNews Support
Our support team would be happy to help you.
Thank you
