39374 comments found.
greetings, I have bought the theme a few times and had a version that i wanted to use and it says that I have used it two many times. although i did upload the theme and activate it I ended up gong with another theme. can you help me with getting my theme reactivated. the licence i have is not in use. thank you
Hi,
As this area is not a support platform and is meant for pre-sale queries/generalities. Pease explain your issue in detail by filling up the form on this page and we’ll get back to you as soon as possible: http://bit.ly/2NJoU51
Thank you. – Abbas
Hello, I once purchased this theme and I am running an active page with it. Now I have to make theme updates which its not possible cause I need an API key to enter for registration first. But this API key is not anymore provided by themeforest to generate cause newer versions don´t need it anymore. What to do now? Where to get my API key to make my updates? I need it urgently cause the fusion builder inside the Avada theme doesn´t work anymore! Please help, thanks!
Hi,
What version are you updating from?
For now you can ignore registration and update to latest version via the staggered update method as guided on below link. Once you’re on latest Avada 7.8.2 version – you can register with our new Purchase Code registration method.
https://theme-fusion.com/documentation/avada/install-update/updating-avada-older-versions/Please also see the following update part/important update info before proceeding:
https://theme-fusion.com/knowledgebase/updating-avada-older-versions/Important Update Info -> http://bit.ly/1FAmQpu How to Update -> http://bit.ly/1H8JGzo Avada Patcher -> http://bit.ly/1QSd8Ol
Registering Avada once you’re on latest Avada 7.8.2:
For detailed registration steps please see this post: https://theme-fusion.com/documentation/avada/getting-started/how-to-register-your-purchase/
Thank you. – Abbas
Hi, is it possible to make gallery with two column on mobile ?
You can set the grid responsive breakpoint (under Avada Options -> Responsive) to something small like 600px and the grid layout for the gallery will show in 2 columns etc on mobile.
Alternatively its possible with a bit of CSS as well.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank You
you are most welcome 
Hi,
I have purchased this theme but when I am trying to install it, it says “The link you followed has expired.” How can I use this theme?
Hello @kritiagg28
Appears that your server / host is timing out while you are uploading the theme, what you can do in this case is try and upload the theme manually following the instructions here => https://bit.ly/3htt18W
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hey Avada
I am your customer and have purchased your theme. Now when we first used your theme on a demo site, that didn’t go live and is not in use/not even live or on any server.
Now I am unable to use the theme on our other site which is in development. Please help
Hi,
For that, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code or add new purchase codes. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
Hi, Some elements of my website only show in my primary browser, forms, menu and slider aren’t displaying. Please help!
Hello @Claudiou
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi Ammar, I understand, but I did open a ticket and I have not received any answer yet, this is quite urgent that’s why I’m trying everything.
Thanks
Hi,
We try to address all queries within 12-24 hours (sometimes even faster). I can see your ticket in the queue. We’ll respond there today as soon as possible.
Thank you for your patience. – Abbas
Hello, how do I change the position of the category label of the portfolio? Currently it’s on the left and I want to change it to the middle, how do I do it?
Hello @TsanDesign
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
is it possible to use it for classified ads site?
Hello @Nikiniko
This will require you to use any 3rd party classified plugin, we have not officially tested any specific plugin with our theme so can not provide you with a solid recommendation regarding this.
Thanks
-Ammar
Hi. The last update here is from 5 dec 2022. But in changelog is Version 7.8.2 – September 21st, 2022. There is a version 7.8.3 available now? Thanks.
Hello @Isolana71
Currently version 7.8.2 is the latest one when I am typing this comment, the last updated date you see is changed whenever we made any edit on author dashboard and is not specific to a new release.
Thanks
-Ammar
Hello,
I have some entries on avada forms but I cannot see anything when I go into entires. WHere can I see these? Are they saved somehwre on the database? The option is set ot ajax.
Regards, Pan.
Hello @Omegacreate
You will not see the entries if you have not put in the proper field labels and field name, also if the submission method is not set to database, please make sure of both those settings and check again by making another submission.
If you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi, is it possible to set different font sizes in PC and Mobile version?
Thank you
Hi,
For H1-H6 headers, we offer a responsive typography setting so fonts are auto scaled down. For regular body text that can be done with a bit of CSS but is not needed generally.You can also add mobile specific containers/columns with different content / font sizes / styling etc with our builder.
As this area is not a support platform and is meant for pre-sale queries/generalities, if you still see issues, please create a support ticket with our team on the below page and we will get back to you as soon as possible.
Click Here To Get Avada Support
Thank you. – Abbas
Thank you!
You are most welcome
Hi, trying to install theme in website, but its showing below error.
“The purchase code is already being used on another domain.”
But we are not using this theme in any other domain. please help us
thanks for the update
No worries
Hello @LokeshKatagani
With our registration system your domain is actually bound to the Purchase code, however if for some reason you want to unbind the domain or in scenarios where you need to test by installing Avada multiple times on same domain, or you want to check different prebuilt websites after resetting Avada, this may cause such notification to come up, the solution to this is by simply going to our company site here => https://theme-fusion.com/ and then moving to Support > My Account Submenu > Register Purchase code and removing the domain from there => https://bit.ly/3W9xxbO also click on “Unregister” button on your Avada dashboard if the purchase code is still being used, more about this can be read here => https://bit.ly/3HJ0qr2
Thanks
-Ammar
Cart and Menu icon is not showing on header desktop and mobile view. Please solve these issue.
Hello @rabiulawals
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
Hi. I’ve renewed my support just a few hours ago. I’m not sure if an account was created before.
I tried to create an account, but it says my purchase code was used to create an account already. I’ve sent an email regarding this. Could you please help me to sign into my account?
Hello Jo21012
It is correct, you already have an account with the same username and the only thing needed to be done was application of support extension, you can read how this can be done here => https://bit.ly/3iQGvfB
I have now done that for yourself, please go ahead and try to open a support ticket again now and it should go thru fine.
Click Here to Get Avada Support
Thanks
-Ammar
I don’t remember the password. I tried forgot password option. It’s sending an email, but I’m not receiving it. I don’t even remember to which email it is being sent. Could you please send me a mail so that I can get back to my account.
Hello There
Sure, I am sending you an email to the associated address with that username, please check your inbox.
Thanks
-Ammar
I checked all my emails. I could receive mail on none of them. Is there any way to change my email id?
Hello Jo21012
This will require you to reach to us properly so we can confirm your purchase code, please send us an an email with your issue via the contact form here => https://bit.ly/2J9DGTm
Thanks
-Ammar
I have sent a mail already but got no response. Then I started a thread here. I’m sending another mail now.
Hi,
Please bear with us over the weekend. . We try to respond to all incoming messages as soon as possible. We’ll respond to you as soon as we can.
Thank you. – Abbas
Hi there, right out the box the theme is really slow. I followed the settings to make it faster etc but it is still taking forever to load.
One of the main issues is that the Header (menu) loads after the page loads everything….am i missing something? Is this common? I saw a lot of posts about this in different forums etc, but nobody has a solution.
Also, the Instagram feed is not working still….is this something you are going to fix? A client bought this theme and we are working on it, but tbh i am thinking they should ask for a refund and go with something that loads faster.
Please can you give some advice.
Thanks
Hi,
We definitely don’t have any common issues with Avada being slow. We test Avada on wide range of hosting plans/providers and it works great for our over half a million users without issues.
The header/menu also shouldn’t be loading last unless you have any animations on the menu / parent column.
We also offer a ton of performance options to serve your site optimally, however, the theme itself is just a fraction of what is responsible for overall site speed – there are other important factors that can impact a site’s performance – e.g. the number of active plugins, type and configuration of your cache plugin, server sided performance settings, amount and size of content on the page etc. While we can make recommendations on improving performance, we cannot fix non theme related issues with performance.
https://theme-fusion.com/documentation/avada/installation-maintenance/avada-speed-performance/
If you still see issues please reach us out via our support channel as this area is not mean for troubleshooting / support.
Click Here To Get Avada Support
Thank you. – Abbas
Hi there
To add to the above; Concerning Instagram, the core issue is with the Meta API, and there is nothing else that can be done by our team development-wise. We are waiting for Meta to respond and resolve the problem, which is proving difficult and time-consuming.
As for performance, here are some specific performance-related help files that will help you as well:
- How to use the Avada performance wizard > https://bit.ly/3wbj0zG
- How to use critical CSS > https://bit.ly/3uLp9Rs
- Avada Optimization guide > https://bit.ly/34ZH2Bx
- How To Optimize Above The Fold Content > https://bit.ly/2RvBGLi
Thank you, MB
Thanks for your help, will try solve this on my end and get back to you via support.
No worries, have a good weekend ahead.
Hi I purchased Avada and the old website is down, want to register Avada on the new site but it keeps saying: “The purchase code is already being used on another domain.” Should I do another action unlocking/deconnecting the Purchase Code from the old website? Thanks Janneke
Hi,
For this, you can navigate to your support account area on our website: https://theme-fusion.com/support/account/
Then navigate to the “Register Purchase Code” tab in your account area to see/add purchase codes.
There you will find out the domain for each respective purchase code. Screenshot here → https://share.getcloudapp.com/6quryD4e (you can hit the refresh button to update this or unregister button to free up that purchase code for use on another domain).
For more info, please see the FAQs here: https://bit.ly/31L0Ebb
Thank you. – Abbas
If I use one of the pre built theme, can it be fully customized?
Hello @nronnie
Definitely, every prebuilt website can be completely customised as per your requirements without any issues, if you need any further assistance, please open a support ticket and our team will get back to you as soon as possible.
As the Themeforest comments section is meant only for pre-sale questions and generalities, we are not able to provide detailed support here. Please create a support ticket using the link below and our support team will gladly assist and guide you
Click Here to Get Avada Support
Thanks
-Ammar
is it possible I hide Avada Studio for my user role?
Hello @hazratgul
We will be introducing a role manager in our next upcoming update, we suggest you to wait for that, it will bring more control towards different user roles.
Thanks
-Ammar
Hello, I have purchased the theme Avada three times, the last one I put online last week. Unfortunately I do not manage to translate all the texts. I have translated all themes (including the child theme) and all plugins, WooComerce, Avada Core and Avada Builder. For this I used Loco Translate and also tried it via poedit. Although the translation is displayed correctly in Loco translate, the English terms are displayed in the frontend instead of the German ones. These are for example the filters in the category overview, the dates like day and hour, the by for the author and the request to write a review, as well as the term category. I saved and synchronized the translation – I don’t use a caching plugin (yet). What could be the problem? Many thanks, Ludger
Hello @robersl
This could be due to the fact that either your translation file is not updated or you have not located it in the right directory, we have a documentation explaining both of the issues and how to fix them below, please checkout this doc post => https://bit.ly/2RPLIRY and this as well => https://bit.ly/3uApada
However if the issue persists and you need further assistance, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
Hello, when I try to convert pages from Gutenberg to Avada Live I am getting an error message most of the time that reads, “Unknown Error Occurred. TypeError: Cannot read properties of undefined (reading ‘children’)”.
Do you know why this happens?
Hello @senorthemes
You can not convert the code of one builder to another as each of them has its own syntax, please try creating a new page directly using Avada Builder, if however you need further assistance with this, please open a support ticket and our team will get back to you as soon as possible.
Click Here to Get Avada Support
Thanks
-Ammar
