26721 comments found.
Hi,
I’m trying to import demo content and I can’t see the following demo inside wordpress
https://bridge419.qodeinteractive.com/Could you help please? Thanks
Hi there,
If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Your theme has a conflict with WooCommerce update cart button. When I try to change the quantity in the cart and click update, nothing changes. I have to remove the product, then add multiple prior to clicking add to cart. Please advise!
Hi there,
Please since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you with this.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I’m wondering if this exotic car rental uses this https://centurionlifestyle.com
Hi there,
Thanks for taking an interest! Yes, Bridge theme is being used on this website.
We hope this helped.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
How can one customise the shopping cart page in Woocommerce
I am wanting to shift content around and place the shipping calulator under the Cart Totals option
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Since the latest update I receive the message “Your copy of the theme has not been activated”. Why is this. I use the theme since long, but did not have this problem before.
Hi there,
Please check if you have updated the latest version of the theme and its plugins. If you need instructions on how to update the theme and included plugins, you can refer to the following article: How To Update A WordPress Theme And Plugins.
This error usually occurs if you missed updating the Core plugin.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
it is updated and I can see 29..2 in the options. at the dashboard there is the message You have sucessfully registered your copy….. – but in general options or in WP dashboard I see the note: Your copy of the theme has not been activated.
Hi there,
Have you updated the Bridge Core plugin to 3.0.5 Please check that.
Keep us updated on this.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, how do I set the title image height for mobile? Turning on the background title image makes the desktop image too big. https://3dindustrial.nz/wp-content/uploads/2022/12/Unknown.jpeg
Hi there,
Thanks for writing in!
Please try to add this code to Appearance > Customize > Additional CSS
@media only screen and (max-width: 1000px) {
.title img {
height: 300px !important;
object-fit: cover !important;
}
}We hope this helped and let us know if you have any additional questions.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you
Hi there,
We are happy to help!Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi i have register this theme with one domain but i forgot that domain and i want to deactivate from that domain but i don’t have any idea under which domain i register
so please let me know how i can deactivate the theme without knowing the domain
Hi there,
We do see that it was registered on a domain where the Bridge theme is not in use so we went ahead and deregistered for your.
You can now try to register it once again.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
thank you
HI there,
Glad we could help!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have e specific question. On our site we have a video in Home page using Qode Slider and we setted an image in area “Video preview image”. Is it possible have a different image for the mobile? Thank you for your help.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi just need support but I can´t verified and complete the registration because i don`t receive any mail from support .Thanks
Hi there,
Once we check we do see that your account is verified so have you managed to submit a request at our help center?Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I tried updating to Bridge 29.2 but your Wp Bakery Counter element does not show up anymore. Please can you verify? thank you much
Hi there,
Once we check we do see it is available (screenshot) so please check if you have updated both the theme and its plugins according to this tutorial here.
We hope this helped!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi Qode. Is Elementor mandatory to customize page & themes?
Hi there,
Thanks for taking an interest! You can choose between Elementor, WPBakery and we do as well have Gutenberg template available. So please have a look at our presentation website where you have all the demos presented.
We hope this helped and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I have the Beauty Demo and the mobile view does not show the text on the image but does so in desktop and tablet mode. I need the Text to show in mobile view as well.
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
ThanksDon’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi. Is there a Update for PHP8.1 planed? Currently we’ve got a white page on Mobile Devices (iPhone forex.) an all our Pages with your theme. Thx.
Hi there,
Currently the theme is compatible with PHP 8 and compatibility for PHP 8.1 will be added as soon as possible.
Please use the theme on PHP 8 until we release theme update and the compatibility is added.
Thank you for your patience.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Thank you for your Feedback. PHP8 and 8.1 are both not working on our mobile devices. On other devices its ok.
Hi there,
Could you please send us a mail to our help center providing your purchase code in it and our team will check this on your end.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, I wanted to install the reCAPTCHA v3, but I get the error: ‘ERROR for the owner of the site: Invalid key type’
Is the template not suitable, too old? I am writing to you here because I bought the template at least 10 years ago, the hotline has long since expired Thanks in advance
Best regards
Hi there,
Do you wish to use it with Contact form 7? If this is the case it should work well, so what you can try is to regenrate the API for your recaptcha.
Also check if you have the latest version of the theme and its plugins.
Thank you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hello, I have looked at your demo pages on your website. I am wondering if there is an option in your theme to have the product gallery images zoom in when they open in the lightbox of the image is always fixed as it is on the bridge shop pages example. When I try to zoom your product gallery image on mobile it zooms in the browser, not the picture in the lightbox and the picture moves away. Thank you
Hi there,
We do have this option within our Qode Options -> WooCommerce> Enable Default WooCommerce Product Gallery Features https://i.imgur.com/YYynYFN.pngThat you can try, because within our theme options we do not have any option to enable the zoom on lightbox as it is on the product single.
Thanks for understanding and let us know if you have any additional questions.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi There,
I have bought many of your templates in the past years. But I don’t know how to manage following.
On mobile I’d like to have a bigger title background picture. Or at least the possibility to change the height of my background canvas.
Example given: https://uniekewellness.be/aquarein/ this page has a great height on desktop for the background title picture but on mobile this is too small. Where to edit?
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there,
Thanks for writing in! This has been resolved and it was due to cache, so no issue on the theme at all.
Thanks for reporting and letting us know.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi there, Thanks for your reply. But now I installed this demo to try and it came back without logo again. I added a new logo and it still doesn’t show up. So it looks like the problem is not solved.
Hi there,
Have you tried to navigate to that page and check if the options for logo are set on that particular page instead within the Global Options?
If this is the case the Page settings will overwrite the Global options.
Keep us updated on this please.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
Hi, demo import is also stuck at 40%. Why does it happen?
Hi there,
Thanks for writing in! If you are somehow having an issue with the demo import we would kindly ask you to check your resources as well as you can always try to import our demo content with our XML file.
If you have any additional questions we would kindly ask you to submit a request at our help center and our support team will be happy to help.
Thanks.
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
You are a great great team!
all the problems these days were solved by qode support, i just want to say thank you for your help.
i use bridge theme, and is just perfect, with a perfect team!
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
I need help but when I go to support it will not let me log in, clicking log in button just reloads the same page as does the submit a ticket button!
Hello,
Please try to login from a different browser or in incognito mode. You can also contact our support through this email, just include your purchase code in the mail, and our support agents will gladly help you.Don’t forget to sign up for our newsletter and be the first to find out all the latest news.
