2364 comments found.
this theme is getting worst and worst bugs on bugs, shame on you
Hi hgthemeforest!
Please make sure you are running PHP version 8 or greater.
Thanks and cheers! 
My site is broken. I got the support, sent a ticket yesterday, and still no answer. It’s the Fresh Framework that’s breaking my site.
I am using PHP 8. For now what I’ll do is get a backup running and try to get another theme. What sucks is that I just paid for support and I don’t even see how to get a refund.
I got the support actually, and it was fast.
solved via ticket
Yes, it was solved very quickly and I’m happy with the support.
Your “live preview” is broken – just so you know
Hi outlines!
It is a bug in Chrome and some other systems HSTS implementation. Either flush your HSTS rules in Chrome or use Firefox which seems to have a much better implementation. A workaround is being worked on currently.
Thanks and cheers!
When updating the theme all my font and design settings have changed and now my website looks terrible. Also the hotel booking not allowing bookings for after Feb. Please assist
Hello, Is this really needed for the theme to work properly : Fresh Menu Item Limit Fix ? There might be a bug in it.
Hi Vifsie!
You are correct, it is only for some very rare edge cases in WordPress, feel free to delete it. You only need Ark Core and Fresh Framework plugins, the rest is completely optional.
Thanks and cheers!
Hello I am very happy with yours theme, it’s clean design and incredible features and many good things, but have some problems with “freshizer” it works, but I don’t need it creates wasteful copies of images it waste power resources of my host provider, it creates gigabytes of un useful data and so on. So of course I have disabled it, but problem is after that wordpress uses full sized image on home page, category pages on every single image, that is not good I feel pressed to used that shizer, I have tried to change code from ‘full’ to ‘medium_large’ in file ark_Featured_Area.php on line 187 \ark\builder\helpers it didn’t work. Where do I have to change code to have smaller images for my category pages, or you can fix for all of us that don’t want use freshizer ?
Hello w3tadas!
Like you have said, it is better with freshizer because it compresses your images. This of course requires larger disk space to save those compressed copies alongside the originals. Much better than serving those unnecessarily large original images to your visitors. You also have the option to turn this feature off or change the overall global quality in Theme Options. Regarding the code you mentioned, you don’t need to edit it, you can change the same settings in the Featured Area element itself, plus the desired output size in pixels (which depends on your layout needs). If you have trouble finding where this element is located on your website then take a look at Ark > Layouts or ask support for help.
Thanks and cheers!
a new update and new critical bugs. If you buy this theme think twice before you update because the next thing you will see is a critical error.
I prefer to kick myself in the balls before updating this theme again
Hi bellhogar!
You need to use PHP8 or greater on your server so please update it. It is mentioned in the changelog. It is also recommended to not immediately update any themes/plugins in production and use a staging environment for testing first.
Thanks and cheers!
So I updated to the latest version some hours ago and the site broke.
I read a response, “You need to use PHP8 or greater on your server so please update it”.
May I know why I should be forced to PHP8 when most plugins I use don’t support PHP8 as of now?
Hi plugli!
The why is explained in the changelog as well. PHP7 has been end-of-life since 2022 so if your plugins do not support PHP8 by now then they probably never will and it is time to look for different plugins because WordPress and Ark need to stay relatively up-to-date with PHP. It is also recommended to pick and use well supported plugins that are continually updated.
Thanks and cheers!
Don’t update! 1.65.0 is broken. I had to restore to a previous version. Fresh Framework is the root cause.
Hi shobbins!
You need to use PHP8 or greater on your server so please update it. It is mentioned in the changelog. It is also recommended to not immediately update any themes/plugins in production and use a staging environment for testing first.
Thanks and cheers!
Latest version installed today 02/08/23 through Ark system update causes Fatal error: Declaration of ffDataHolder::offsetExists(mixed $offset): bool must be compatible with ArrayAccess::offsetExists($offset) in /home/customer/www/xxxxxx.xxxxxx.com/public_html/wp-content/plugins/fresh-framework/framework/core/class.ffDataHolder.php on line 131
Site toast
Had to restore site. The fatal error on upgrade occurred upgrading from 1.63 to 1.65. Won’t be able to update unless this is cleared in a new update.
Hi starvelo!
You need to use PHP8 or greater on your server so please update it. It is mentioned in the changelog. It is also recommended to not immediately update any themes/plugins in production and use a staging environment for testing first.
Thanks and cheers!
Arc Academy is down like the live preview sites – even it’s paid via fastspring. When online again? refund? Thanks in advance!
Hi made-at-venues!
It is not technically down, please review other comments here about the latest HSTS bug in the Chrome browser. Either flush your internal HSTS rules for the selected domain or use Firefox. A workaround is being worked on currently from our end so we don’t have to wait for Google to fix it on their end first.
Thanks and cheers!
He guys, Media library not working for my dev site when activating fresh framework plug-in. When deactivating the plug-in it does work. What can I do?
Ps. contact form + email address on your website (https://freshface.net/) are not working
Hi Dexo-design!
Replied via ticket.
Thanks and cheers!
I’m interested but your live site is down
Hi itsthepersona!
It is not technically down, please review other comments here about the latest HSTS bug in the Chrome browser. Either flush your internal HSTS rules for the selected domain or use Firefox. A workaround is being worked on currently from our end so we don’t have to wait for Google to fix it on their end first.
Thanks and cheers!
I’ve been checking back on arktheme.com for over a month and keep getting a timed out connection. Multiple browsers on multiple devices.
Hi David!
When I check now it is working fine, perhaps a networking issue. Please send a direct message through the profile page and we can take a look at it.
Thanks and cheers!
HI, your documentation is not very clear. We have been created contact form with Your builder, but cannot find where to add email wich should receive all messages?
Hi Pudis!
It can be inserted on the “Form Wrapper” element, under the General tab. If you would have additional questions please send website links via direct message on the profile page.
Thanks and cheers!
Hi! Is it possible to optimize js loading? The Fresh Framework JS has very high execution times in Google PageSpeed.
Last days, I have mail problem. Contact form didnt work. Can you help?
Why is the demo site offline?
Hi Samisam,
it seems online http://preview.themeforest.net/item/the-ark/full_screen_preview/19016121
Thanks and cheers!
Sorry but i have always your site offline https://snipboard.io/Cm1J9b.jpg
Hi samisam!
Looks like an issue with the browser itself, please try above link in another browser/computer, it should be fine there. Or try fully flushing your cache, delete domain policies at the bottom of chrome://net-internals/#hsts and restart the browser. If you would like further help with this, please send a message through this link.
Thanks and cheers!
today I did new installtion on new wordpress settings. Loading time is extremly slow. Tried on 2 different server. Any idea why? all pictures from demo content not instlalled either. thanks
This item was featured on ThemeForest
Power Elite Author
Contact the Envato Market Help Team
