755 comments found.
How do I update the post page image?
https://www.screencast.com/t/6r84OAtILP5XHi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I am having trouble with “SEO Score Form” on the homepage, the website URL field is displayed above the Email field and is stretching the height of the box so that the button does not fit.
I want the styling to be the same as in the demo, can you assist.
I have reviewed the contact form code and made sure there are no spaces “ url* your-url placeholder “Your Website URL”<button class=”octf-btn octf-btn-icon octf-btn-primary”>Start Now</button> “
This looks like a styling issue
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Is it possible to hide .ot-heading h6:before and .ot-heading h6:after on specific pages or does it require elementor premium?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hey Ocean Themes! I am using the “Onum” theme on my website and today I have received an email from the WordPress that “WordPress caught an error with your theme, Onum. I have envato elements account from where I get this theme so kindly tell me how I can get rid of this type of errors in future.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello, please make it compatible with the last version of elementor 3.10.1
Hi,
Please let us know, if your website have any problems the Elementor latest version 3.10.1?
Thank you!
After updating elementor to version 3.10.1, some images are not displayed!!! I need to upload the image again!!!
Hi,
very sorry, we will check the issues and update the theme asap.
Thank you!
how to disable preloader ? and how to optimize performance in mobile ?
button spacing for onum tabs is not responsive, does not apply for mobile
Hi,
Please send a screenshot of your problem for me to check and fix help.
Thank you!
Sure, here you go https://postimg.cc/xq8SCbbc
Hi,
I have a solution for you, please use responsive feature in each widget elements:
1, Hide Onum Tabs on mobile devices: https://prnt.sc/sQ4vwJn4QKLW
2, Hide Onum Accordions on Desktop, Laptop, Tablet Extra: https://prnt.sc/1E5a26ulKCdi
Thank you!
I can’t edit the design with elementor when I activated Onum theme. (if I deactivate theme, then only I can edit using elementror.
I tried with incognito mode, Disabled all plugin
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
I installed the theme correctly, but I noticed that when importing the Demo Data the error message below appears, and it does not install.
cURL error 60: SSL certificate problem: unable to get local issuer certificate
I’ve followed several Envato tutorials but so far we’re unsolved, do you have any tips for me?
Hi,
Please read more and config your hosting before import demo content for your website: https://oceanthemes.ticksy.com/article/15372/
Please don’t worry, we’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you!
Disregard it, I identified that it was the PHP version, in version 8.1 the demo date does not matter
Sorry, our theme work fine on PHP latest version 8.1, Thank you!
Hi Actualy having sombug since update 1.2.8.6 and 1.2.8.5 I have icons appearing in front of lists with icons
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
seems like contact form 7 also messed up the seperator between the colums https://postimg.cc/S2mb3Nnq
Hi,
The problem of breaking contact form layout occurs from version 5.7 of contact form 7, it generates new HTML tags like p tag, br tag
We have fixed this issue promptly, please follow the steps below.
1, Please update the Onum theme version 1.2.8.5 for your website.
2, Edit the code in your contact form, and remove all free space: https://prnt.sc/6-_qXglGRtvL
Thank you!
Mate the problem is in your demo too. look for yourself 
Hi,
Sorry, the Contact form on the demo site is fixed now.
Also, please add this CSS code in your theme setting or in the style.css file in the child theme:
@media only screen and (min-width: 768px) {
.wpcf7 .one-line-form input.wpcf7-email {
border-radius: 0px;
border-left: 1px solid #e6e6e6;
padding: 0px 20px;
margin: 9px 0px;
}
}
Thank you!
How can I turn off auto scrol on “Onum Team Carousel”?
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hello,
The “Know Your seo score” form is not displaying inline.
screenshot: https://www.screencast.com/t/JOVGdChN
how can I fix this so it is inline like the demo?
Hi,
The problem of breaking contact form layout occurs from version 5.7 of contact form 7, it generates new html tags like: p tag, br tag
We have fixed this issue promptly, please follow the steps below.
1, Please update the Onum theme version 1.2.8.5 for your website.
2, Edit code in your contact form, remove all free space: https://prnt.sc/6-_qXglGRtvL
Thank you!
Hi, we are using the theme to create our site. In particular, we would like to better understand how to use the onum tab titles block connected to the sections that appear and disappear based on the title that is selected. If we wanted to add sections how should we do? Because adding a title to onum tab titles does not imply that the corresponding underlying section to be displayed is created. You can help us?
Hi,
Please read more this tutorial: http://oceanthemes.net/docs/onum/how-to-make-big-tabs/
Thank you!
thank you, your info was very useful, and I was able to create my tab, the problem is that in the tab I would like there are more than 6 elements, from the seventh element onwards these are not displayed in the list, how can I fix it?
Hi, show me a screenshot of your problem, use this app: https://prnt.sc/, Thank you!
hello, as you can see here (https://prnt.sc/QLkBuh7BUNCO), there are 8 titles but then only 5 are visible on the page. I’ve also tried changing the whiteness of the elements, but it doesn’t change anything.
Hi,
We will be releasing an updated version with a new option for Onum Tab Titles, it includes both tab and slider features: https://prnt.sc/qopev0uMTaxT
New options: https://prnt.sc/IInNDmWNURVv and https://prnt.sc/jusEGClRiTNH
Thank you!
hello, thank you. The new options are very interesting, when will they be available?
Yes, rease the Onum new version in tomorrow, thank you!
hi, I updated the theme, and tested the block by inserting the changes in the new settings. As you can see from the image below, however, neither the arrows nor the dots to scroll appear
https://prnt.sc/VBx5Ab_dORO0Hi,
it may cache, please login again and check again.
Thank you!
it worked thanks! one last thing, I can’t find the setting to change the color of the arrow inside the button in this section: https://prnt.sc/fUg9I1DplYcp
I wish it was purple like the rest
Hi,
Easy change the color in “Style” tab -> https://prnt.sc/nXCJziRMRK8I and https://prnt.sc/dDxUlm9xpyPN
Thank you!
Hello,
Where can I find the different flat icon classes?
Hi,
Our theme support limited icons: https://archiwp.com/fonts/onum/
Please download and use svg icon from the website: https://www.flaticon.com/
Thank you!
Hello, I did not ask your support so far. But a client of mine informed me that my website :https://leveltgp.gr and especial the menu bar, which is with your theme, in safari browser : Version 13.1.2 (13609.3.5.1.5) is displayed owfull. Can you please help me to make your theme responsive for all devices / browsers etc? If you can help me on this will be very gratefull. Thank you very much.
Hello there!
I purchased ONUM a couple weeks back and love it so far! Just needed to get some help from you. First, I originally registered the theme to my temporary domain(TheBizHero.com), and have now migrated the site over to the official domain(SelflessMarketer.com). Do I need to update the license to reflect this, and if so, how may I go about doing that?
And second, since the migration, the Elementor header formatting is weird and off, and no matter what I’ve tried, I can’t seem to fix it(SelflessMarketer.com). Can you take a look and see what I’m doing wrong?
Also, I noticed the forms have also experienced formatting issues before the migration and they are still weird(Home page and Contact Us page). How can I fix this?
Hope your day is going well!
Hi,
Please don’t worry, We’ll check and provide a solution for you.
We’ll release new version compatible with Contact Form 7 Veraion 5.7 as soon as possible.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi,
I have a client using your theme. The preloader options are not showing under appearance>customize https://prnt.sc/nia5nmgJKDTz have the settings been moved?
Hi,
Sorry, I have check and the Onum child theme still work fine: https://prnt.sc/m9VqREK8YF9Q
Thank you!
Hi, with latest update from contact form 7 there is a bug with the design. See for yourself
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Hi, I bought this theme a year before, however I use it till now for some reasons.
I really love your extraordinarily designs, but I cannot import successfully under the following of this article: http://oceanthemes.net/docs/onum/one-click-import-demo-content/
When I tried to import the demo from THEME—>Import Demo Data page, the Install button works on, but the whole process continued for just a few seconds and turned out “Import completed!”, which absolutely import NOTHING. I’ve already checked my PHP configure, and every Limits is the same or higher the required.
Do you have any ideas about it? I really need your helps. It’s so kind of you to handle with my issues since the item has expired.
Hope for your reply.
Hi,
We’ll check and provide a solution for you.
Please submit a ticket on the support system for check and help: https://oceanthemes.ticksy.com/
Support time 9 am – 18 pm and Monday to Friday GMT+7
Thank you
Unfortunately, my support is expired… I bought extra support extending to 12 months, but I didn’t start my project then. I wonder if I could get help now.
Hi,
I have checked the Onum theme again and the demo data import function is working fine.
Please use the Onum version: 1.2.8.4 and WordPress 6.1.1, PHP 8.1
Thank you!
