12042 comments found.
cant we sell products ,this theme is only for listing – pre sale question.
Hi Mjbharath219,
Yes, Theme is for business listing directory. If you want to use as marketplace then installing Third party plugins might be helpful
Thanks
Hi Team, Congratulations & thank you for the superb theme. When it comes to search results getting displayed , we need to have 3 results in a row (grid) , rather default 2 results per row. please help
Hi websrus-australia,
If you want to display three grids in a row on archive page then you can use the archive page style 1 (Full width- Top search) from Theme options >> Listing >> Listing archive view >> Listing page layout
Thanks
Although my support has expired, there remains to be a problem with accepting Stripe payment. It say Object object. When will this issue be resolved?
Hi GopaM,
There must be something blocking at your plugins end or some sort of conflict, First please verify if your stripe API keys are correct ? Because Object Object error occurs in that case
Thanks
Hi, my site was hacked. Randomly when I click in a listing it get redirected to “crypto” websites, and the wp-admin shows me a blank page.
What should I do?
Thanks, Francisco
Hi fmosse,
We strongly recommend you to update your WP and theme to the latest version and deactivate all the extra third party plugins and once use any software for Malware protection
Also please do the following needful
ALWAYS Keep Your Version of WordPress Up-To-Date
Don’t Change WordPress Core
Make Sure All Your Plugins Are Updated
Remove Any Inactive or Unused Plugins
Make Sure All Themes Are Kept Updated
Install Themes, Plugins and Scripts ONLY From Their Official Source
Make Sure Your Site is Running the Latest Version of PHP
Change the Admin Username
Always Use Strong Passwords
Don’t Reuse Passwords
Protect Your Password(s) By Avoiding Plain-Text Password Transmission
Thanks
i activate license but when try to install yellow page, yellow page tell that license not activated
Hi sanjaysoni20215,
Please download the Yellowpro Adon by following the link below: https://we.tl/t-1yYRPkn21c Delete the already installed plugin and install the new downloadedThanks
Hi there,
I renewed support ticket twice but it got expired again before i get everything i need get done.
When free listings are approved, they are appearing in the ads section. Anybody experienced that? Sounds like a configuration issue
Much appreciated
Hi djsirasite,
In the Listing post element when there will be no listing added as Featured then the normal listings will display there but as there will be active ad campaign for a listing then normal listings will not appear there
Thanks
Even though I follow the advice to follow SSL issue by ReallySimpleSSL plugin.
Alright the GREEN Button finally solved by keep fixing the SSL issue. Now just remain the import dummy contents problem…
Hi carson2047,
You have created the ticket for this issue and our tech team has resolved the issue
Thanks
Please how do install this demo, https://blackpro.listingprowp.com/
Hi danielopopoola,
After installing the Adon Blackpro you need to go to WP Dashboard >> Appearance >> setup Blackpro If you face any issue then please open a ticket on helpdesk and our tech team will guide you in this regard
Thanks
Where do I find the Blackpro Addon? It is not in the downloaded folder from Themeforest. I have checked everywhere can’t find it. Please advice.
PREsale question:
I saw your theme features Stripe checkout. Is it 3rd party plugin or direct Stripe integration?
Hi NicolaMuller,
No plugin needed to use it. Stripe is integrated in theme as payment gateway
Thanks
Great that you wrote it here because in some way your custom work team wants my friend to pay an extra 450 USD per one of three endpoints for direct integrations with Stripe.
I wonder which of you is sharing the wrong information? You or the custom work team?
Hi NicolaMuller,
Stripe and Stripe direct are two different things. You can use Stripe with theme as default feature but Stripe Direct is a different thing. It will need to be integrated
Thanks
According to a Stripe employee, what ListingPro offers is a 3rd party pluggin.
It means that any settings from the Stripe panel do not translate into the operation of Stripe on the ListingPro website.
Your solution has such limitations that even changing the language – the basic setting is not possible. Not to mention the many additional features, such as the choice of additional payment methods. In other words, in “Stripe” you offer English language and credit card payment without 3D secure.
It's a pity you don't write about it.
I want to Buy theme ,but seeing discussion on Stripe declining payment is little worry here.How you can disable SCA and is it safe to do in India?
Hi akanshi,
You can disable the SCA from Stripe account settings and it will not effect payment processes. Also we are planning to integrate the 3DS for stripe in upcoming theme update. It will be more convenient for users from EU
Thanks
This theme will not work with Stripe. Stripe is rejecting every transaction because there is no option for 3DS.
These are the requirements from Stripe….
https://dashboard.stripe.com/payments/pi_3MBya2JpXMdUX0Mt1rRmsRIsIn order to resolve this, we highly recommend to contact your developer to fix the integration if customers are not being directed to a 3DS page. The developers can do the below:
Pass a return_url to the PaymentIntent when confirming on the server or on the client. They can also set return_url when creating the PaymentIntent. After confirmation, if a PaymentIntent has a requires_action status, inspect the PaymentIntent’s next_action. If it contains redirect_to_url, that means 3DS is required. In the browser, redirect the customer to the url in the redirect_to_url hash to complete authentication. More info and instructions can be found here:
https://stripe.com/docs/payments/3d-secure#manual-redirectHi rachelwalsh,
Currently stripe latest system is not integrated and for now you can disable the SCA from your stripe account then it will work for payments as Stripe is providing backward compatibility
Thanks
When will you be fixing this issue with Stripe? It’s not possible to disable the SCA from the Stripe account. They will not allow it.
Could I use this like https://www.carfax.com/vehicle-history-reports/ but search for people by name? I would need anyone to have free ability to add(information) a new person or to add on their experiences with the person that is listed on the site, in the database. Individuals have to be listed by anyone that wants to add a person.
Hi JeanBoy21,
Basically listingpro is a business listing directory. Users can also add a person as a listing and then it can be search with name as well
Thanks
But after adding a person, can others add information to that member’s description? I want viewers to be able to add their experiences with a listed person, and view other experiences of a listed person.
Im just about to instal the theme and its asking me which page-builder I want to use. From your experience, which one is better to use with your theme? WpBakery or Elementor. Im good in both.
And do I basically need any page-builder or can I use all the theme without installing any of them? Thanks
Hi elparaiso,
Both have the same capabilities for theme elements. Further you can select on basis of your ease. If you need to draw an element developed by theme then you have to use one of the page builder
Thanks
Hi dear listing pro team,
I’m having issue that my home page banner search bar is missing, It was there when I installed theme and started, when I set up everything and start working and create listing and when I go to see the preview search bar already gone, and I tried everything from inside theme options, don’t know what is wrong with it.
Here is my website that you can check: https://albakistan.net/
Please help me I have purchased earlier and now only I have time to build my website, I already buy support two time that is expired. But if you can help regarding this is I will really appreciate.
Thank you
I think, I have got the solution for it. Never mind.
Thank you
You are Welcome 
Can the who create listings in ListingPro upload a video in addition to photos? If so, is it via upload of a video file, a link, to a video, an embed code or all of the above? Thank you
Hi atepper,
Yes, user can add video by using video link while add or edit listings
Thanks
Hello, I tried to get support and when I entered my purchase code your site said:Error – 403 – fast_purchase_already_in_use This purchase code is already registered with another user…I am not sure why because it was my purchase how can I get past that issue
I am just looking for directions for the yellowpro addon installation
Hi pageup,
Please send the message on support@cridio.com along with your site WP Admin Login details then our tech team will guide you in this regard
Thanks
Hi, I already purchased listing pro, 1 -Can single listing page be customized through elementor. As I want to give different look to single listing.
2- Can I self customize different styles of single listing page for each business using any posible page builder ( example – design one for restaurant, design 2 school, design 3 for Gym ) ?
3- I would like have my own choice of add listing from instead of default one.
In short I would like to customize single listing detail page as per my requirements with ability to do it myself using page builder.
Eagerly awaiting for your positive response.
Thank you Regards Ali
Hi atsoan,
You can customize the Listing submit page by using FES builder in theme. You may disable the the existing fields also can add new fields for submit listing page. These fields will display as form fields on Listing detail page.
You can customize the listing detail page by using theme options and drag and drop the fields according to your desired sequence. But the listing detail page cannot be edited by any page builder
Thanks
Can detail single listing page customized from your end . Like single business card
I have noticed that regardless of what you enter for an image Alt Tag, the name of the business is what is used as the Alt Tag. How can the Alt Tag that is added by us to an image, be the one that is used. I have never seen such a thing and find it to be a negative in many ways including the ADA. How can this be changed to have the Alt Tag that we add to the image, be the one that is used?
Hi
Theme is not getting currently the alt tag dynamically. If you want to do so then you need to add the tag in theme code files
Thanks
I install the demo app, but something is not loading?
I can’t see the pictures, I can’t click anything.. it’s like it’s loading and I can’t do anything… is this something wrong or?
Hi Matijang,
It might be a cache issue on your side. Please try to clear cache or better if you try with another device
Thanks
I tried everything, but something is really wrong with your app. The theme looks great, but I also need the app, I wouldn’t want my users to have problems with the app like I did… (never had any problems installing any app so far) do you have any example in google play store?
Hello there! Pre sales question
On the Yellow Page there, can we add both the category, and location to the URL and create a page ? https://yp.listingprowp.com/listing-category/hotels/
E.g. https://yp.listingprowp.com/listing-category/hotels/newyork
Hi osandalk,
We are really sorry but that is not possible with theme default feature. As we are using WP default WP structure
Thanks