156 comments found.
the theme doesnt support frontend editor of wpbakery ?
Hi there,
Thanks for writing in! You can always enable it on your end, so please have a look at this article here and if you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Is there a porfolio filter?
Hi there,
Thanks for taking an interest! Event though on our demo Portfolio list is not presented we do have a Portfolio Custom Post Type and as well the opportunity for our Portfolio list to have a category filter set.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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hello! its says that my theme contains outdated copies of some WooCommerce template files
Hi there,
Thanks for writing in! You will get this message though but it will not affect the performance of the theme as well as it will be added in the theme’s changelog once the update is out.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello, in the EU we have a lot of privacy issues with the GDPR and that includes hosting Google Fonts only locally. Is there an option or workaround to remove the google Fonts added by the Musea Themes or Core Plugins? Thanks in advance!
Hi there,
Thanks for writing in! Could you please send us a mail to our help center providing your purchase code in it and our team will help you with this.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello, The VC Element “Show lists” has a “pagination type” which seems to be totally ignored when set to “No pagination”. Is there any way to disable the pagination on sliders or lists ?
Hi there,
Since the author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate it if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Elated Portfolio part of
Qode Interactive
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It it a simple question you know
Hi there,
We do have our support team which will be happy to assist you and answer all your questions.
Since our theme works correctly on our local installation, our agents need to check this on your side.
Thank you
Support
Elated Portfolio part of
Qode Interactive
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Hello, I have a client who uses this theme (but his support has expired) and we have noticed that the “Musea Shows” section when you enable the “Lightbox open” option, does not work.
We have updated everything, but nothing. When you click on the “Gallery” images inside “Musea Show”, they don’t open.
Investigating from the Google console, we see that what generates error is the “Prettyphoto”. In case this information can be useful.
I don’t know if you can check it from your side just in case?
Thanks in advance.
Hello,
We would appreciate if you could please contact us through this email, include URL of your site and your purchase code in the email, and one of our support agents will check this and gladly help you. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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Hello! Can I buy an HTML-version of your theme “Musea – Art Gallery and Museum Theme”? Thanks
Hello,
Unfortunately we don’t have HTML versions of our themes. We are focused on creating WordPress themes that offer you easy management of dynamic content, which is why we are not creating static HTML files.
Do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
All the Logo Header options seem to have disappeared. I can’t see it, whether it’s in Musea Global Options or on a page edit. I can’t set the header height.
Where did it go ?
Nevermind I understood how it works
Hello,
We are glad that you’ve managed to resolve this in the meantime.
You should know that you can always turn to our support team and you are more than welcome to submit a request at our Help Center and our support team will be happy to help. To submit a ticket please follow instructions from this article – How To Submit A Ticket.
Support
Elated Portfolio part of
Qode Interactive
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Hi, what could be the reason for an event list to show only 5 events when I listed 20 and set display to all categories and -1?
Hi there,
Since author’s dashboard is meant for general inquiries and pre-sale questions we would appreciate if you could submit a ticket to our Help Center, include your website URL, and one of our support agents will assist you. To submit a ticket please follow instructions from this article.
Support
Elated Portfolio part of
Qode Interactive
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Hi guys, any update/release coming soon?
Hi there,
Please note that our developers are constantly working on updates for all our themes. At the moment we don’t have any ETA when new update will come out but we hope it will be released soon and you will for sure be notified once a theme update is out.
Support
Elated Portfolio part of
Qode Interactive
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hello one question; is there an option to have a gallery of paintings with a lightbox ? so when a user is watching the paitings he can see it in fullscreen when he clicks, thanks a lot.
Hi there,
Thanks for taking an interest! You do have an option to use Image Gallery which does have an option to have LightBox option.
We hope this helped and do let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Hi, is there a german translation for the template musea?
Hi there,
In our theme, most labels are translatable, and to translate labels in the theme, you would have to use a 3rd party plugin, such as WPML or Loco Translate.
More you can find here:
How To Create A Multi-Language Website
How To Use The Loco Translate Localization Plugin
Support
Elated Portfolio part of
Qode Interactive
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hello can i see porfolio demos? I cant find it
Hi there,
Thanks for taking an interest! We do have Portfolio custom post type, however it is not presented on our theme demo. You can read more about our themes portfolio settings here.
We hope this helped and let us know if you have any additional questions.
Support
Elated Portfolio part of
Qode Interactive
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Fatal error: Uncaught TypeError: array_slice(): Argument #1 ($array) must be of type array, string given in /homepages/d/wp-content/themes/musea/functions.php:82 Stack trace: #0 /homepages/d/wp-content/themes/musea/functions.php(82): array_slice(‘Array’, 1) #1 /homepages/d/wp-includes/class-wp-hook.php(307): musea_elated_google_fonts_styles(’’) #2 /homepages/d/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #3 /homepages/d/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #4 /homepages/d/wp-includes/script-loader.php(2105): do_action(‘wp_enqueue_scri…’) #5 /homepages/d/wp-includes/class-wp-hook.php(307): wp_enqueue_scripts(’’) #6 /homepages/d/wp-includes/class-wp-hook.php(331): WP_Hook->apply_filters(NULL, Array) #7 /homepages/d/wp-includes/plugin.php(474): WP_Hook->do_action(Array) #8 /homepages/d/wp-includes/general-template.php(3042): do_action(‘wp_head’) #9 /homepages/d/wp-content/themes/musea/header.php(14): wp_head() #10 /homepages/d/wp-includes/template.php(770): require_once(’/homepages/15/d…’) #11 /homepages/d/wp-includes/template.php(716): load_template(’/homepages/15/d…’, true, Array) #12 /homepages/d/wp-includes/general-template.php(48): locate_template(Array, true, true, Array) #13 /homepages/d/wp-content/themes/musea/full-width.php(9): get_header() #14 /homepages/d/wp-includes/template-loader.php(106): include(’/homepages/15/d…’) #15 /homepages/d/wp-blog-header.php(19): require_once(’/homepages/15/d…’) #16 /homepages/d/index.php(17): require(’/homepages/15/d…’) #17 {main} thrown in /homepages/d/wp-content/themes/musea/functions.php on line 82
Please advise me how to get from this
Hi there,
Check do you have the latest version of our theme and all required plugins. Follow this article in order to update them properly. After you update the theme all of the bundled plugins with the available updates should be listed in Appearance > Install Plugins.
As we do not have enough information in order to help you, and since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could please submit a ticket at our Help Center, include your purchase code and URL of your site in the email, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
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When is your next update coming with Wordpress 5.8 compatible.
Hi there,
Thanks for writing in! Our team is working hard on updating all our themes at the moment and Musea will for sure be updated soon and you will be notified once theme update is release.
If you need any additional assistance, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hi there, I bought this theme, but since some updates several pages look broken and certain animations are not functioning as they should. If I buy a support renewl, can you guys log in and fix the problems?
Hello,
Thank you for reaching us!
Please contact us through this mail, include your purchase code and website URL in the email, and our support agent will check this.
Support
Elated Portfolio part of
Qode Interactive
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Hi, I have one quick question about Activation/deactivation. I need make one demo page with theme at 3rd (demo.xxxx.com) domain. After presentation I need move it to primary domain (2rd www.yyy.com). It possible move the activated theme to new domain – cca 5-10 day after? With deactivate at 3rd. of course. Thank you. Tom
Hi there,
Thank you for reaching us!
Since the author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate it if you could submit a ticket to our Help Center and one of our support agents will assist you.
Thanks.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
Congrats for the theme! Truly stylish.
Unfortunately, the button design has some kind of a bug. Some lines are thin, some are thick, some vary — it’s impossible to make them look consistent. I struggled one month to fix them, but the results are dissapointing.
Such a shame a gorgeus theme gets bruised by a bug like this!
Hi there,
Thank you for reaching us!
We would appreciate if you could please submit a ticket to our Help Center and include your website URL and one of our support agents will check this and assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hello,
Thank you for your reply. I will submit a ticket. Is there any solution to this issue? Do you plan any update in the next weeks? Here is an example. Similar instances may be spotted in your own demo.
https://we.tl/t-QuZoe0t7mxHi there,
We couldn’t locate any tickets under your envato username, could you provide us with ticket ID number so we can check? Thanks
Support
Elated Portfolio part of
Qode Interactive
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Hello, thank you for this wonderful theme. It works almost perfectly, but I do get a very stubborn error that I cannot seem to solve. “Blok “eltdf_woocommerce_dropdown_cart” bevat fouten en zal hierdoor niet goed functioneren. Gebruik de ontwikkeltool voor meer details.” – Freely transalted “Blok “eltdf_woocommerce_dropdown_cart” contains errors which causes unstable functioning. Use the developertools for more info”.
Do you have a fix for this?
I am running all the latest versions: WP 5.8.1 Woocommerce 5.8.0 Musea 1.4.1
Plus all required plugins with latest versions.
Hi there,
We are well aware of certain issues which surfaced after the WordPress 5.8 update rolled out, and we are doing our best to release the fix for this issue as soon as possible. Thank you for your patience and understanding.
You can try using Classic Widgets plugin as a temporary solution if you are having some issues on the latest WordPress version.
If you need any further assistance we would appreciate it if you could submit a ticket to our Help Centre and include your website URL and one of our support agents will assist you.
Support
Elated Portfolio part of
Qode Interactive
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Hi. I bought your theme, but I have a trouble with the size of the “Banner” blocks in my page. Is it possible to have the same size for all my banners ? i tried css but it doesn’t work. Can you help me ?
Hi there,
Thank you for reaching us!
As we do not have enough information in order to help you, and since author’s dashboard is meant for general inquiries and pre-sale questions, we would appreciate if you could please submit a ticket at our Help Center, include URL of your site, and one of our support agents will check this and assist you further. Thank you.
Support
Elated Portfolio part of
Qode Interactive
Don’t forget to sign up for our newsletter and be the first to find out all the latest news.