3271 comments found.
Goodday Sir/Madam, I’ve bought this theme a while ago, but I have some issues after updating the plugins. There are sections missing after I update the plugins. This cant be right. I do not have support anymore, but never the less is this something only you can solve. Like to hear from you. Thank you. Greetings TM
Hi There, can someone answer my question? Gr TM
Hello can someone answer my question?
Hi there, I am so sorry to hear that bu there are lots of things related to this. For example from which version you updated? what sections are missing and a lot more. So I am sorry but you need to submit a ticket and give us the details there so we can help you better
Regards
Okay but how can I submit a ticket? If my license is expired?
you can purchase a support, as you may know there is only 6 months support included in your original purchase and we have tried to help you long time after your support expired already. The support price is very reasonable and I think it is worth to pay for that.
Let me know Regards
When did you help me after the support was expired? Okay so now you are saying that I have to pay 23 dollar to fix the bug in your theme? That is not reasonable, you are responsabel for the fact that the theme is working in all ways, also with a new update of PHP for example. I will buy another theme instead of paying for the support only. You do not have to help me anymore.
I am so sorry to hear that, but you have purchased your license 4 years ago, right? we normally provide support a few months after its expired to our users. and please note that this is not a bug and Phlox should be working fine, we checked this in a standard environment. and please be sure if there is a bug in Phlox for sure we are going to fix it in our product.
Long story short, if you are not willing to extend your support then you can send a ticket in our Free ticket system but please note that our first priority is our paid support customers, and we may reply your ticket with a delay there below is the link of our help center
https://help.averta.orgRegards
I added my license to my support account and after that It deleted from your system. Now I’m not be able to activate the licence with the same code again. And it says: “The purchase key is registered for another customer.”
Hello!! Excellent theme but the support ticket sucks…. i would like to know if it’s possible that the filter in the portfolio archive or the Elementor modal, goes under the subcategories of the portfolio, so it filters among the subcategories.
Hi. Regarding the support tickets, please note that there is an unexpected problem that is not completely caused by our side but we are trying to resolve it. For the category filter, unfortunately it does not have that capability, but we mark this as a feature request.
Hi , I bought theme and installed , but none of the images in none of the demo themes s working neither does the depicter slider , also when i try to submit ticker there is a error. “When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40”
Hi, hope you are good. Sorry for the delay please accept our apologize and for this we are going to extend your support please submit a ticket on our help center and mention there that we plan to extend your support too. the issue you talked about should be fixed already, please try and let us know
HI, I have a problem with submitting ticket.
Always display “When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40”
But I checked my profile. There is no issues.
Could you help with it? Thanks!
screenshot: https://nimb.ws/H4t05wHi, I have problem with Depicter. It STUCK on Activating / FAIL state. I try to add ticket o YOURS SUPPORT but without success (When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40)
Hi,
Firstly, you support is giving me an error: When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40
I cannot submit ticket.
Secondly, I have a problem with configuring sticky header. I cannot figure out how to set height of sticky header, in order for it to shrink when scrolling. There is no option ANYWHERE in header setting to set a sticky header (as per your documentation).
The only thing I can see is the Element Pack Pro section which enables sticky sections, but there is nowhere to set height of logo or shrinking on scroll.
Please help!
Hi. For the ticket submission error, please first try to sing out and then sign in again, if that does not work then try to update your information on your Envato profile. Make sure to set a name and last name and then try again. For the sticky header, there is an option for that in Customizer > Header > Header Templates Settings > Enable Sticky Header
Let us know
when i import demo of (Construction) and go to blog section it give me a error i try to reinstall but i face same error ~
Hi. We have double checked the demo and everyting is fine including the blog page. Please submit a ticket at our help center for more support.
Hello,
I’m looking to build a website based on this demo: https://demo.phlox.pro/agency-advertisement
Can I get all the shapes source files? So, I can change the colors as needed to match the brand.
These shapes: https://prnt.sc/BgKBC-QKyS67Thank you!
Hi, please submit a ticket on our help center.
Thanks. I will do.
you are welcome
i have RTL / Arabic woocommerce website ,,, In Shop page the right sidebar is not showing correctly when RTL is enabled (It shows correctly only when LTR is enabled) how can i fix this ?
Hi the demos are only on LTR but please submit a ticket on our help center and describe your issue so our agents there may help you
I recently bought the theme because of its wonderful UI and speed!. After installation, i can’tbelievef the theme is slow as hell!!!!!!! i need to know why this is happening.?
There are performance tips docs and our agent can help you in this, so please simply submit a ticket on our help center
Hello. In my dashboard on help center I notice this message: You don’t have any activated websites right now!. Before I had. I try add my purchase key and synch by envato but the problem remains. On my back end on wordpress instalation I can see the message Activated . Finnaly what message is the correct this on my back end or this on my dashboard on help center? Do I have a activeted website or not ? Can you help me. Notice that my licensy support has ended. Thanks
Hi, Activation is for products and if your product is working just fine and does not ask you to activate then there should not have any issue. By the way you can submit a ticket on our help center and provide us the license key so our agents will check it and give you the details.
Thanks. By the way your link for help center don’t work nither the link in support seccion here on themeforest
Hello, I can’t find the CSS to change the background color of the lightbox. Can you please indicate it?
Hi please submit a ticket on our help center from there our agents will help you
Curious Averta fam, is it possible for Parallax elements to work on mobile view (like the desktop/laptop floating elements on https://demo.phlox.pro/agency-advertisement/?r=landing-pro)?
Hi, Since it will give a bad experience to the Mobile users we disable this, and it is not available now
I purchased the theme a few hours ago, Zip can’t be installed on a fresh Wordpress site, I tried Downloading the theme and then Clicking the go pro option to enter my license key but all these pages lead to a 404 error page, 5 hours after reaching out on their support website no response. How does one get help?
Hi, Thanks for your purchase. May I ask you to have a look at this https://docs.phlox.pro/article/203-installing-phlox-pro-on-your-wordpress-website
Let us know
Thank you it did work
you are welcome and sorry for that issue
Support system isn’t working. I can’t change licenses , this is trash. Error message When additional customer fields are defined, firstName or lastName have to be defined as well, with maximal length of 40
Support system doesn’t work and I can’t see my licenses in my account to edit them. If this is how the support system works then I’m afraid the main theme is probably buggy too. Looking at the posts by other people this appears to be true – I’d like a refund
USELESS AND NO SUPPORT!! Please refund my money, i’ve bought yesterday, your site is useless!! and tooooo sloooooow. People please trust me, my site gonna super slow and there was no opportunity for support because their site constant fail!!
I’ll see u refund my money, i deactive your template now!
Dear msaada94, we had an issue on our help center and that is why you could not send the ticket and we did not see your ticket to help you. Anyhow you are right and lost your time, so we accept your refund.
good luck
It wasnt possible to create a ticket because your system is failll..
I’ve problem with that the mobile drop down menu only works when i click on the submenu indicator. I need a solution where the dropdown works if i just click on the text on mobile. How to fix that??
Hi, Please accpet my apologize, there was an issue with that and right now it should be working just fine, So may I ask you to try again and let us know? Right now you can simply submit a ticket there http://help.averta.net/
every time we are trying to raise a ticket, we are getting an error message saying When additional customer fields are defined, firstName or lastName have to be defined as well, with a maximal length of 40
So how can we raise a ticket if will keep getting the error message while raising a ticket and how will our problem resolve? Please don’t let us regret our decision of purchasing your pro theme. So Instead of asking to fill in an errored form just give a proper solution.
Hi, Please accept my apologize, there was an issue with that and right now it should be working just fine, So may I ask you to try again and let us know? Right now you can simply submit a ticket there http://help.averta.net/
I recently Purchased to Pro version but after the payment and confirmation on email I can’t see any items in my download tab and no license has been given. I only have a purchase confirmation in my email and nothing else. please i badly need to start ASAP.
refund my money I didn’t receive any download items after I bought this theme
Hi there, I am sorry to hear that but as you can see your account is not a purchased account of Phlox, and we are only the author of Phlox and the Seller is Envato Themeforest, so please contact them and ask them to help you, on what goes wrong on your purchase
Regards
