6691 comments found.
Hi, We need you to deactivate any other licenses in order to be able to reuse the license key we purchased in another project. Do you have a Support email address? Can you help?
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Please contact us by email using form on this page – https://themeforest.net/user/8theme Also, provide your purchase code.
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Hi, im unable to register the licence key. it says ” You have reached activation number limit. According to the ThemeForest license policy, you can use 1 license for 1 project only. Follow this link to get one more license or contact us if you plan to buy a large number of licenses. We have a special offer for you.”.
I dont remember installing it anywhere else but please reset and activate my licence asap. let me knoe if you want my licence number.
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We’ve answered you by email.
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Good evening, I have great difficulty deleting or modifying ”/hour” which is at the bottom of the price in pricing plan page. Thanks in advance for your support. NOTE: I have already sent you an email, it has been a week without a response.
Hello,
Thanks for using our theme.
Did you use the contact form on this page – https://themeforest.net/user/8theme to contact us by email?
We do not see unanswered emails from you. Please try to contact us one more time in the mentioned way and provide URL of your site, so we can take a closer look the the ”/hour”.
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Hi,
I use your theme and Litespeed caching plugin. I migrated from YITH Wishlist to your new wishlist feature and it loooks great! However there is a problem with the caching.
The icon with heart and counter are being cached and when I add something to the wishlist go to wishlist page, remove it and then get back to the product it still displays 1 item in wishlist.
However this is not happening with the cart since it seems the cart is using the cart fragments, can you update the theme and wishlist functionality to use the cart fragments, so that it is not being cached, or refresh the page and cache after adding to the wishlist?
Thanks, Best regards
Hello,
Thanks for using our theme.
Please contact us via form on this page – https://themeforest.net/user/8theme Provide URL of your site and temporary wp-admin access, so we can take a closer look at the situation and settings.
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Example:
https://prnt.sc/4aqqmmEBLw9P
xstore_wishlist_ids
xstore_wishlist_ids_0
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This worked out great! Thank you for the support! 
You’re welcome!
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https://www.rtl-theme.com
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Hello,
Thank you. We will take it into consideration.
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You have reached activation number limit i dont have any website using activate code how come?
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I sent already
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Answered by email. Please check.
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thanks solved
your live demos not working
Hello,
Which one? Please provide URL. What browser do you use?
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I should update the login instructions with facebook because it is not working and many things have changed.
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Thanks for using our theme.
Do you mean this article – https://xstore.helpscoutdocs.com/article/87-facebook-login ? Please send your request via the form on this page – https://themeforest.net/user/8theme
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hello, sorry for a question, is there a way to customize a single product using elementor free? I want to customize this product as if it were a page with a totally different style. and that the other products remain by default with its general style.
Hello,
You can use our Single Product Builder and multiple templates, to create different layouts for single product pages.
Elementor free can be used for product descriptions only (Elementor > Settings > Post types).
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Yes, I already realized, thank you very much. <3 Excuse me again but how can I place to make a call I want to place a button where if my user is logged in he can get his name.
I try to use the [display_username] option with a short code and nothing appears.
Hello,
We have “Show Username As Title” option in Theme Settings > Header Builder > My account.
If this is not what you are looking for, describe the request in more detail, please.
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Hello, I can finally launch my website with your template and I am super happy, here is my url. https://verducampo.com/, I have details to finish and others to polish.
I have one last question if you can see I have to add extra css to the sold out products.
but I couldn’t how to add the label “lawyer”. can you help me with that?
Hello, I have noticed something strange. On my home page I have a personalized page in which I call several products depending on the category, with the option to load 5 products each time with infinite scroll, and I have noticed that when I have variable products these do not load the variables well and The Default values of the form do not appear for me selected. It is more neither load nor let select the variable. This happened with version 9.0 of your template.
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Please contact us via form on this page – https://themeforest.net/user/8theme
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hey there ! Loving your theme. Just one question. We deactivated yith compare and activated your new inbuilt compare feature. Works like a charm ! BUT there is not option to turn it of on the shop page (product listing view) and archives for product display on the shop builder. could you please add the option ? I guess you just forgot to add it as i can activate/deactivate all other elements i want on the product listings
Hello,
Thanks for using our theme.
Your request was passed to our dev team.
New requests you can post here – https://www.8theme.com/taskboard/
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Hi
How Limit the number of products displayed for mobile devices on WooCommerce shop and archive pages
from the theme option we have setup 20 products which is a global setting, but on Mobile view I want to load less
Thank You
Hello,
Thanks for using our theme.
There is no such settings for mobile only. You can post feature request here – https://www.8theme.com/taskboard/
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Hello, is XStore compatible with WooCommerce JTL-Connector? Thanks.
Hello,
Thanks for contacting us.
We cannot guarantee this plugin 100% compatibility with our theme, cause that was not tested before.
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Hi, this theme is great. One question, when I navigate the menus, even if I go to another menu (like Contact), the “active” menu (underlined) remain on Home button, how to fix that?. Thks!
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Thanks for using our theme.
Please contact us via form on this page – https://themeforest.net/user/8theme , and provide URL of your site. We will check what can be done to help you.
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I bought the theme several times, partly because of Wzone. Unfortunately, Wzone doesn’t work anymore, the support there is very bad and they have a lot of negative reviews lately. You should get rid of this plugin because it disappoints your buyers.
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Thanks for using our theme.
Please contact us via form on this page – https://themeforest.net/user/8theme , and describe the problem in more detail. We will check what can be done to help you.
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Hello, happy new year! is there anything new about an update? you brought an update a few days ago but wzone hasn’t changed
Hello,
Happy new year too!
We are waiting for a reply from wzone authors still.
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Hello, still no answer? In your update 2 days ago there is still version 13.7, wzone is already in 13.8.x. i know you are not the author of this plugin but i would like to buy another license of your theme at the reduced price once the plugin works properly.
Hello, RJMediaDe,
We apologize for the delay in resolving your issue. We have reached out to the developers of the plugin, but have not received a response. At this time, we are only able to provide version 13.7.3 of the plugin, which is available for download from the official website.
We have also contacted Envato for assistance in resolving this issue. We will keep you updated on any progress.
Kind Regards,
8theme team
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We would like to use this theme and had a question. If we first develop the site not on the actual domain but testing domain can we process test orders and then once we see it is working we can move to the actual domain?
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Thanks for your interest in our theme.
Yes, you can.
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Great.. Thank you!
You’re welcome!
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I bought an Xstore license from CodeCanyon and used it for a while on a domain. That domain no longer exists. And I want to use the license I bought here at Code Canyon, but I get an error. I get a message where it says that that license number is in use and that I have reached the maximum number of installations. Can you help me? Thanks
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Thanks for using XStore.
Please contact us via form on this page – https://themeforest.net/user/8theme and provide your purchase code.
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Done
Hello! Yesterday I received the email of the new theme update, but why on my wordpress I don’t have the notification to be able to update the theme?
Let me know! Best regards
Hello,
Thanks for using our theme.There is a delay between releasing the update and appearing it on the Dashboard. You may wait a few hours, then go WP Dashboard > Updates > press “check updates” link to force check https://xstore.helpscoutdocs.com/article/63-theme-update
or you can do the update manually, as described in docs. https://xstore.helpscoutdocs.com/article/37-plugins-update
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OK! Thanks for quick reply
You’re welcome!
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Excuse me because the new and hot labels don’t appear here, but they do on the store page? https://prnt.sc/2ypsiOrZ4Y0e
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Thanks for using our theme.
Please contact us via the form on this page – https://themeforest.net/user/8theme , it is free. You will get assistance by email.
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hello , i bought this theme in 2021 but i didn’t use it since that time and today i just start a website where i need to use my theme once i copy paste my Licence Key i got a message said ” You have reached activation number limit. ” , that’s strange because i’ve never use this theme since the purchase . Could please help me to fix this problem ”! Importante” Thank you
Hello,
Thanks for purchasing our theme.
Please contact us via the form on this page – https://themeforest.net/user/8theme by email. Provide your purchase code, so we can check it and help you.
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Hello, there is a possibility that they can add a pop up that one can configure to enter automatically and say how many times it can be shown, or show once for so many months. a pop up that one does not have the need to open it with a button. I have elementor-pro just for that option, it would be good to remove one more plugin and make the site lighter.
Another thing, is there an option to place Unit Of Measure labels on the products, without the need to add another plugin?
and I have an extra question, is there a way for you to have Checkout Field Editor for WooCommerce? as I said before to avoid having more plugins installed.
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Thanks for using our theme.
Please post your requests here – https://www.8theme.com/taskboard/ , so our dev team read them.
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I am very grateful to the Support. Great!
Hello,
You’re welcome!
Have a nice day!
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Hello
How to test site speed?
Hello,
You can test it here – https://tools.pingdom.com/
Also, read our docs – https://xstore.helpscoutdocs.com/article/100-how-to-speed-up-my-website
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Thank you
You’re welcome!
Regards
