532 comments found.
How do you change the preloader animation?
Hi,
Thank you for purchasing.
You can adjust the preloader under Settings > LoftLoader Lite
I’ve made a ticket in the support forum yesterday but no answer. Just need to check if it’s still 24 h (1 business day)?
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Is it possible to use this theme without Elementor? It is ridiculous to have to adjust this theme every time there is an update. Against my better judgment, I purchased this theme because I really like the design, but using Elementor is a nightmare. I’m ready to throw in the towel. Please advise whether there is a way to use this theme without Elementor. Thank you.
Hi,
Thank you for purchasing.
Yes you can use other tools to create page contents as well but in order to import or create pages like you saw on our demo websites. You have to use the same tool as we did which is Elementor.
Hi, I bought this theme, but why do I only have 7 demos to choose from when it could be 13?
Please login with your purchased account so we can continue providing support for you. Thank you.
I have a template downloaded from your page: DotLife | Coach Online Courses WordPress of my property Licensed No. b4223866-… 5c5 It was used on a previous website(roastedtales.com) , which is no longer in use, and to which I do not have access. I request to reinstall it on a new site I request help to solve this problem. Thank you
Hi,
Thank you for purchasing.
Could you please contact us using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
:edit: i sent a message using the form.
Hi, I can’t import single demo page after the last update from Elementor, there is no page/no blocks template “dotlife”, however Elementor is activate and DotLife Theme Elements plugin also? Are there some issues with it? Thanks
Hi,
Thank you for purchasing.
Could you please provide WordPress accounts using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
Hi,
again, it is not working with templates. What can I do myself?
And I’m having trouble displaying the mobile magamenu. There is nothing in the instructions about this.
Thanks a lot. Kind regards, Elke
Could you please provide WordPress accounts using the contact form on this page https://themeforest.net/user/ThemeGoods
We will check it for you. Thank you.
Hi, I know this is not the best place for this information but I have been wanting to buy this theme for a long time but most of my courses are not free and I would like to know what happens after an user purchases the course and if I can implement an app to don’t let the courses be stolen.
Hi,
Thank you for your interest.
Could you please provide detailed information about how user will stole your course please?
Hello,
I tried uploading “Financial Coach” demo but its not uploading the exact content. Would appreciate it if it can be fixed for me.
Hi,
Thank you for purchasing.
We replied your ticket. Could you please continue there. Thank you.
Sent a screenshot… I await your reply
We replied your ticket. Could you please continue there. Thank you.
Good Day Presale Question the enroll now button- can you choose what link the button will go to?
Hi,
Thank you for your interest.
Yes you can also add an external link to the button as well.
Theme is causing critical errors. And no, I won’t extend support to have a problem with the theme fixed.
Hi,
Thank you for purchasing.
We are making sure that our theme support the latest version of WordPress and Elementor so the critical errors aren’t related to the theme if you are using the latest version of theme and all required plugins.
Could you please try to update the theme and all required plugins to see if it fixes the issue.
Please see detailed instruction about how to update the theme from here https://docs.themegoods.com/docs/dotlife/getting-started/how-to-update-the-theme/
Also please make sure you clear all browser cache and test again to see if it fixes the issue. Thank you.
Ok, im purchased account now,...
Hi, I have a problem for SEVERAL gods and I can’t solve it…
In the website, it doesn’t show me some images and some videos, but in the elementor editor, it does show me the images.
If I change the images or put them in different formats, in the editor it shows the images, but on the website it does not show them…
how can i solve it?
Images of problem
https://ibb.co/BwPPT9K https://ibb.co/hVQ4p0ZHi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
DOTLIFE IS NOT AVAILABLE IN THEME SUPPORT TICKETS
error mesage: Sorry, support for this Envato Market purchase code has expired. You will need to extend support or purchase a new license.
351 / 5.000 Resultados de traducción Resultado de traducción Hi, I have a problem for SEVERAL gods and I can’t solve it…
In the website, it doesn’t show me some images and some videos, but in the elementor editor, it does show me the images.
If I change the images or put them in different formats, in the editor it shows the images, but on the website it does not show them…
how can i solve it?
Images of problem
https://ibb.co/BwPPT9K https://ibb.co/hVQ4p0ZPlease login with your purchased account so we can continue providing support for you.
Hi, your site is down and so all the demo and theme preview. When will it be back online?
Hi,
Thank you for purchasing.
I checked our demo websites and they are all working fine now. Could you please try again please? Thank you.
Hello admin, is it suitable for tutor marketplace project?
Hi,
Thank you for your interest.
Unfortunately, our theme isn’t designed for that purpose.
I see this is a great template for selling courses. Can it also accomodate selling digital products where customers can immediately download the item after?
Hi,
Thank you for your interest.
Yes you can selling digital products using WooCommcer plugin with our theme as well.
Is there any different options to display podcast? I’d love to see some options in the future.
It doesn’t appear there is an option to add a description, show notes, meta data or anything else for the podcast. Am I missing something?
Thoughts on the above comment?
The podcast post will only contained mp3 file information. You can create a page and add podcast to page content using Elementor along with other text & description instead.
I activated DotLife on a staging site to play around with it. now I’m ready to use it on a live site, and the staging site isn’t active (it was never published and live). I would like to use the theme on a live site, but I can’t activate it now as it’s saying it’s already active on staging3. The problem is that I have deleted staging3, so I can’t go in and deactivate it. Is there a way to fix this?
Hi,
Thank you for purchasing.
Please register your account here https://license.themegoods.com/manager/
Then you will be able to manage/remove your purchase code registration’s domain from there.
Hi,
I bought your woocommerce add-on and it is not integrating with the theme, therefore I cannot sell my online courses.
I'm highly annoyed as I have spent over $130.19 in total ( cost of theme & woocommerce add on combined) for functionality that this theme promises in the theme description, which was the sole reason I bought the theme.This is not good enough and I cannot lose any more time on this project. Please reply to my support ticket #3168588. I have been waiting for a response for over 5 days.
Hi,
Thank you for purchasing.
According to our support policy. We can’t provide support on 3 party plugin integrations issues. Please read the 3rd party plugin documentation or contact the plugin author to check the error and proper settings.. Thank you for your understanding.
hello how do I remove the loading blue icon?
Hi,
Thank you for purchasing.
You can disable the LoftLoader plugin to remove the preloader.
thank you
Is there a community or forum where users can ask each other questions on the theme? I bought the theme but I no longer have support, even though it says on both the page with the item details and on the demo page that you get “Free lifetime updates and support”. I have read the theme documentation but I’m still having some problems with the layout, especially where I need to change certain things, within Elementor or within Appearance -> Customize.
Hi,
Thank you for purchasing.
Please extend your support then please submit your question on https://themegoods.ticksy.com/ Please also add a link to your site as well as the login credentials when opening the ticket, so we can take a look at your site.
